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All Journal Jurnal Ilmu Sosial dan Humaniora Journal of Indonesian Applied Economics Journal of Indonesian Economy and Business Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi dan Pembangunan Jurnal Ekonomi dan Bisnis Journal of Economic, Bussines and Accounting (COSTING) Journal of Regional and Rural Development Planning EKO-REGIONAL JURNAL PENGEMBANGAN EKONOMI WILAYAH Ekono Insentif JEMPER (Jurnal Ekonomi Manajemen Perbankan) The International Journal of Business Review (The Jobs Review) Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Kumawula: Jurnal Pengabdian Kepada Masyarakat Community Engagement and Emergence Journal (CEEJ) Jurnal Abdimas Ilmiah Citra Bakti (JAICB) Jurnal Abdimas Sang Buana MES Management Journal Jurnal Ekonomi dan Pembangunan Indonesia Advances in Healthcare Research Jurnal Riset Multidisiplin Edukasi Jurnal Ekonomi dan Studi Pembangunan (JESP)
Hendajany, Nenny
Universitas Sangga Buana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Physics Social Sciences Other

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Efisiensi Waktu Tunggu Dan Kenyamanan Pasien Terhadap Kepuasan Serta Loyalitas Pasien Pada Apotek Rawat Jalan Rumah Sakit Umum Daerah: Pendekatan SEM-PLS Wesnawa, Ida Bagus Ngurah Eka; Hendajany, Nenny; Halim, Abd.
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 1 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i1.8325

Abstract

Latar belakang: Apotek rawat jalan merupakan titik akhir pelayanan bagi pasien rawat jalan sehingga efisiensi waktu tunggu dan kenyamanan menjadi faktor kritis yang memengaruhi kepuasan dan loyalitas pasien. Di RSUD Panglima Sebaya, rata-rata waktu tunggu tahun 2023 mencapai 76,36 menit, jauh melampaui standar Kemenkes kurang dari 30 menit, sedangkan kepuasan pasien rata-rata hanya 73,13%. Tujuan: Menganalisis pengaruh langsung dan tidak langsung efisiensi waktu tunggu dan kenyamanan pasien terhadap kepuasan serta loyalitas pasien di Apotek Rawat Jalan RSUD Panglima Sebaya, Kabupaten Paser, Kalimantan Timur. Metode: Penelitian kuantitatif dengan desain survei pada 327 pasien dewasa menggunakan purposive sampling. Data dianalisis dengan Structural Equation Modeling – Partial Least Square (SEM-PLS) melalui SmartPLS 4.1.1.5. Hasil: Seluruh hipotesis terbukti. Efisiensi waktu tunggu berpengaruh signifikan terhadap kepuasan (β sama dengan 0,339 atau p kurang dari 0,001) dan loyalitas (β sama dengan 0,239 atau p kurang dari 0,001). Kenyamanan memiliki pengaruh terbesar terhadap kepuasan (β sama dengan 0,653 atau p kurang dari 0,001) dan juga signifikan terhadap loyalitas (β kurang dari 0,261 atau p sama dengan 0,001). Kepuasan terbukti sebagai mediator signifikan pada kedua jalur (waktu tunggu→loyalitas: β sama dengan 0,166 atau kenyamanan→loyalitas: β sama dengan 0,321 atau keduanya p<0,001). Kesesuaian model sangat baik (SRMR sama dengan 0,014 atau GoF atau 0,946). Kesimpulan: Peningkatan efisiensi pelayanan farmasi dan kenyamanan ruang tunggu dapat secara langsung maupun tidak langsung memperkuat loyalitas pasien melalui kepuasan. Manajemen rumah sakit perlu memprioritaskan sistem antrian digital, peningkatan fasilitas, dan pelatihan komunikasi petugas. Kata Kunci: efisiensi waktu tunggu, kenyamanan pasien, kepuasan pasien, loyalitas pasien, apotek rawat jalan
Determinasi Komitmen Organisasi: Studi pada RSIA Bunda Fathia Purwakarta Mohammad Farid Ghazali; Nenny Hendajany; Etty Sofia Mariati Asnar
MES Management Journal Vol. 5 No. 1 (2026): MES Management Journal
Publisher : MES Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56709/mesman.v5i1.1029

Abstract

This study aims to examine the role of job satisfaction in mediating the relationship between transformational leadership and the work environment on organizational commitment at RSIA Bunda Fathia Purwakarta. The research is grounded in the importance of effective leadership and a supportive work environment in enhancing organizational commitment, which in turn affects employee performance and retention. A quantitative approach was employed through a survey of 275 employees. Data were analyzed using Structural Equation Modeling (SEM) with LISREL 8.8. The results indicate that transformational leadership has a significant positive effect on job satisfaction (β = 0.299; T = 4.753) and organizational commitment (β = 0.216; T = 3.387). The work environment also shows a significant positive effect on job satisfaction (β = 0.209; T = 3.442) and organizational commitment (β = 0.197; T = 3.199). Furthermore, job satisfaction significantly influences organizational commitment (β = 0.251; T = 3.786) and mediates the relationship between transformational leadership (β = 0.075; T = 3.064) and the work environment (β = 0.052; T = 2.611) with organizational commitment. The model explains 20.8% of the variance in organizational commitment. The findings highlight that strengthening organizational commitment requires the implementation of transformational leadership and the creation of a conducive work environment, with job satisfaction serving as a crucial mediating factor.
Analisis Pemasaran Rumah Sakit (Marketing Mix 7p) Terhadap Tingkat Kunjungan Pasien (Survei pada Klinik Utama Medisina Indramayu) Mochammad Reza Hidayat; Nenny Hendajany; Ayu Laili Rahmiyati; Farida Yuliaty; Etty Sofia Mariati Asnar
Community Engagement and Emergence Journal (CEEJ) Vol. 6 No. 5 (2025): Community Engagement & Emergence Journal (CEEJ)
Publisher : Yayasan Riset dan Pengembangan Intelektual

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/ceej.v6i6.9311

Abstract

Penelitian ini bertujuan untuk mendapatkan bukti empirik tentang pengaruh Pemasaran Rumah Sakit (Marketing Mix 7P) Terhadap Tingkat Kunjungan Pasien Di Klinik Utama Medisina Indramayu. Metode penelitian yang digunakan adalah analisis deskriptif verifikatif dan analisis regresi linier berganda. Pengumpulan data menggunakan kuesioner yang disebarkan kepada seluruh pasien dengan teknik proportional random sampling. Jumlah responden yang terkumpul sebanyak 91 orang yang mewakili seluruh pasien yang di Klinik Utama Medisina Indramayu, yang dipilih secara proposonal. Hasil analisis deskriptif menunjukan bahwa Pemasaran Rumah Sakit pada umumnya tergolong sangat baik. Hasil analisis verifikatif baik secara parsial Product, people dan prosses berpengaruh negatif dan tidak signifikan, untuk Price dan Physical Evidence berpengaruh positif dan signifikan.sedangkan Place dan Promotioberpengaruh positif dan tidak signifikan. Secara Simultan terbukti bahwa Product, Harga, Tempat, Promosi, People. Proses dan Physical Evidence berpengaruh postif dan signifikan terhadap kinerja karyawan, maka peneliti sarankan agar dipertahankan dan ditingkatkan lagi.
PENGARUH INTERNAL CORPORATE SOCIAL RESPONSIBILITY DAN QUALITY OF WORK LIFE TERHADAP EMPLOYEE ENGAGEMENT PERAWAT DI RUMAH SAKIT DEDY JAYA BREBES Prayudha Adhi Laksono; Nenny Hendajany; Rahadian Malik
Journal of Economic, Bussines and Accounting (COSTING) Vol. 8 No. 6 (2025): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/ajhkcg63

Abstract

Employee engagement memiliki peran penting untuk karyawan di suatu organisasi khususnya perawat di rumah sakit, namun masih terdapat permasalahan employee engagement perawat di Indonesia termasuk terjadi RS. Dedy Jaya Brebes. Dugaan faktor yang dapat mempengaruhi permasalahan employee engagement perawat di RS. Dedy Jaya Brebes yaitu internal corporate social responsibility (ICSR) dan quality of work life (QWL). Penelitian ini ditujukan untuk mengetahui pengaruh ICSR dan QWL terhadap employee engagement perawat Rumah Sakit Dedy Jaya Brebes. Metode penelitian ini yaitu kuantitatif, Strategi yang digunakan yaitu kuantitatif inferensial. Teknik pengambilan sampel menggunakan total sampling sebanyak 58 responden. Hasil penelitian didapatkan berdasarkan uji t parasial internal corporate social responsibility berpengaruh positif dan signifikan terhadap employee engagement dan quality of work life berpengaruh positif dan signifikan terhadap employee engagement. Hasil uji F simultan didapatkan internal corporate social responsibility dan quality of work life secara bersamaan berpengaruh terhadap employee engagement. Hal tersebut artinya internal corporate social responsibility dan quality of work life memiliki pengaruh terhadap employee engagement perawat RS. Dedy Jaya Brebes
Burnout of Healthcare Workers and Its Implications for Hospital Organizational Performance: A Systematic Literature Review Muhammad Ilham Surya Samawa; Nenny Hendajany; Nadiya Fitri Ningsih; Larasati Restu Dewayani; PPT Muhammad Rabbani PASA; Muhammad Yurisrakha AlRasyid
Advances in Healthcare Research Vol. 4 No. 2 (2026)
Publisher : Yayasan Pendidikan Bukhari Dwi Muslim

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60079/ahr.v4i2.926

Abstract

Purpose: This study aims to systematically review the literature on healthcare worker burnout and its implications for hospital organizational performance. It examines the role of Human Resource Management (HRM) practices and leadership effectiveness in influencing burnout and proposes three hypotheses: HRM practices significantly influence burnout, leadership effectiveness significantly influences burnout, and burnout significantly affects hospital organizational performance. Research Method: This study employed a Systematic Literature Review (SLR) based on PRISMA guidelines. Peer-reviewed articles published between 2020 and 2026 in English and Indonesian were retrieved from Scopus, Web of Science, ScienceDirect, PubMed, ProQuest, and Google Scholar. The selected studies focused on healthcare worker burnout in hospital settings and were analyzed using a structured review matrix and thematic synthesis guided by the JD-R Model, Social Exchange Theory, Organizational Support Theory, and COR Theory. Results and Discussion: The findings show that effective HRM practices and supportive, transformational, and caring leadership reduce burnout among healthcare workers. Burnout negatively affects hospital performance through lower productivity, reduced service quality, higher turnover intention, and weaker workforce retention. Implications: The study highlights the need for employee-centered HRM, supportive leadership, and well-being policies to improve hospital performance. Originality: This study positions burnout as a strategic organizational issue by integrating HRM, leadership, and performance perspectives in hospital management research.
Analisis Tingkat Kepatuhan Pasien Dalam Melakukan Perawatan Berulang di Salah Satu Praktek Bersama Dokter Gigi di Sumedang Aldirafi Gani; Amiruddin Setiawan; Nenny Hendajany; Rahadian Malik; Dedy Agus Purwanto; Taufiq Supriadi
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 2 (2026): Jurnal Riset Multidisiplin Edukasi (Februari 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i2.1668

Abstract

This study aims to analyze the relationship between the level of knowledge of oral and dental health and patient compliance in undergoing repeated treatment at one of the Joint Dental Practices in Sumedang. The research method used a quantitative approach with a cross-sectional design. The research sample consisted of 30 respondents randomly selected from patients undergoing repeated treatment. Data collection was carried out through an online questionnaire that had been tested for validity and reliability, consisting of knowledge and compliance instruments. Data analysis used the chi-square test. The results showed a statistically significant relationship between knowledge of oral and dental health and patient compliance (p=0.031). A total of 46.67% of respondents were compliant, 40% were fairly compliant, and 13.33% were non-compliant. The majority of respondents had good knowledge (40%) and were dominated by women (70%), aged 18-30 years (56.67%), and had higher education (73.33%). The conclusion of this study is that good knowledge of oral and dental health plays an important role in increasing patient compliance with repeated treatment. Research recommendations include strengthening patient education and effective communication approaches by dental health workers.
Gambaran Pengetahuan Remaja Putri tentang Tablet Tambah Darah untuk Pencegahan Anemia dan Kesehatan Reproduksi di SMAN 15 Kota Bekasi Aldhya Nadhira Lokanata; Nenny Hendajany; Dedy Agus Purwanto; Taufiq Supriadi; Amiruddin Setiawan
Jurnal Riset Multidisiplin Edukasi Vol. 3 No. 2 (2026): Jurnal Riset Multidisiplin Edukasi (Februari 2026)
Publisher : PT. Hasba Edukasi Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.71282/jurmie.v3i2.1672

Abstract

Anemia is a global health problem commonly experienced by adolescent girls, with serious implications for reproductive health and future pregnancies. This study aims to describe adolescent girls' knowledge about Iron Supplement Tablets (TTD) in preventing anemia and reproductive health. This descriptive-analytic study was conducted at SMAN 15 Bekasi City with a sample of 50 female students selected by purposive random sampling. Data were collected through an online questionnaire and analyzed descriptively. Results showed that all respondents (100%) knew the definition of anemia, 94% knew that the main cause of anemia is lack of iron intake, and 100% knew anemia symptoms such as difficulty concentrating and frequent drowsiness. 100% knew iron-rich foods, and 96% agreed to consume iron supplements during menstruation. However, only 46% knew all the long-term impacts of anemia. Conclusion: Adolescent girls' knowledge about anemia and TTD is good, but understanding of long-term impacts still needs to be improved through more intensive education.
Efektivitas SIMRS Dalam Mendukung Pengambilan Keputusan Manajerial Dan Efisiensi Operasional Rumah Sakit: Tinjauan Literatur Achmad Wijaya; Alif Yosi Samrotul Qolbi; Devina Nataliany; Kalika Fallah; Syahirah Gunawan; Nenny Hendajany
Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI) Vol 10, No 3 (2026): Jurnal Manajemen dan Administrasi Rumah Sakit Indonesia (MARSI)
Publisher : LPPM Universitas Respati Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52643/marsi.v10i3.8923

Abstract

Abstrak Latar Belakang: Transformasi digital melalui Sistem Informasi Manajemen Rumah Sakit (SIMRS) menjadi kebutuhan penting dalam mendukung pengelolaan pelayanan medis dan administrasi yang semakin kompleks. SIMRS berperan dalam menyediakan informasi yang akurat dan tepat waktu untuk mendukung pengambilan keputusan manajerial serta meningkatkan efisiensi operasional rumah sakit. Penelitian ini bertujuan untuk menganalisis efektivitas SIMRS dalam mendukung pengambilan keputusan manajerial dan meningkatkan efisiensi operasional rumah sakit. Metode: Penelitian ini menggunakan metode tinjauan literatur (literature review) dengan melakukan sintesis terhadap sepuluh studi empiris yang relevan mengenai implementasi dan evaluasi SIMRS di berbagai fasilitas pelayanan kesehatan. Analisis dilakukan untuk mengidentifikasi manfaat, efektivitas, serta kendala yang dihadapi dalam penerapan SIMRS. Hasil: Hasil kajian menunjukkan bahwa penerapan SIMRS mampu meningkatkan kualitas informasi, akurasi data pasien, dan efisiensi operasional rumah sakit. Sistem ini berkontribusi dalam optimalisasi manajemen tempat tidur (bed management), distribusi logistik, serta penyediaan informasi yang mendukung pengambilan keputusan strategis oleh manajemen rumah sakit. Namun, efektivitas implementasi SIMRS di beberapa institusi masih belum optimal. Hambatan yang ditemukan meliputi keterbatasan infrastruktur teknologi, gangguan jaringan, kurangnya pemahaman dan pelatihan sumber daya manusia, serta belum terintegrasinya seluruh modul sistem secara menyeluruh. Kesimpulan: SIMRS merupakan instrumen manajerial yang efektif dalam meningkatkan kinerja operasional rumah sakit dan mendukung pengambilan keputusan yang lebih tepat. Keberhasilan implementasi SIMRS secara optimal memerlukan dukungan infrastruktur teknologi informasi yang memadai serta peningkatan kompetensi pengguna melalui pelatihan yang berkelanjutan. Dengan demikian, rumah sakit perlu memprioritaskan investasi pada aspek teknologi dan pengembangan sumber daya manusia untuk memaksimalkan manfaat SIMRS. Kata kunci: SIMRS, Pengambilan Keputusan Manajerial, Efisiensi Operasional, Manajemen Rumah Sakit.
Co-Authors Achmad Wijaya Ae Suaesih Aghnia Rusyda Ahmad Zulfahmi Ubaidillah Ajeng Istiqomah Aldhya Nadhira Lokanata Aldirafi Gani Alif Yosi Samrotul Qolbi Amiruddin Setiawan Anggun Ahmad Fauzi Anindita Asokawati Anita Syafariah Aprianti, Ine Aryanti Ratnawati Asep Dion Nugraha Asnar, Etty Sofia Mariati Ayu Laili Rahmiyati Ayu Laili Rahmiyati Bagus Efan Sanusi Bambang Rustandi Bambang Susanto Bambang Susanto Bias Pratista Lembayung Biller Pandjaitan Cecep Deni Mulyadi Deden Rizal R Dedy Agus Purwanto Delvi Yulianda Demsi Minar Devina Nataliany Dhera Aditia Didi Supardi Didin Saepudin Djogo, Ony Djoko Pitoyo Dody Kusmana Dwi Siti Sulistyowati Dyah Saputri Edo Wardo Haloho Eny Sulistyaningrum Erik Nugraha Erna Garnia Etty Sofia Mariati Asnar Etty Sofia Mariati Asnar Eva Rachmawati Fajar Fajar Farhan Fikri Faturohman Farida Yuliaty Farida Yuliaty Fauzi Ramadhan Finny Redjeki Fitria Lilyana Ghibanna Bakhrain Hasna Nur Azizah Helgi Ginanjar Henda Hendawati Heri Husni Kamal Hidayat, Mochammad Reza Ida Farida Ine Aprianti Ira Setiawati Ivany Syarief Kalika Fallah Ketut Abimanyu Munastha Komara, Erwan Kusmadi Kusmadi, Kusmadi Larasati Restu Dewayani M. Hafiz Akmal Nugraha Magdalena Magdalena Maulana Yusuf Mirwan Malik Kustoni Mochammad Reza Hidayat Mohammad Farid Ghazali Muchamad Rizky Muhammad Fadil Muhammad Ilham Surya Samawa Muhammad Lukmanul Hakim Muhammad Reza Gunawan Muhammad Sayyid Alshiddiqi Muhammad Yurisrakha AlRasyid Nadiya Fitri Ningsih Nor Aznin Abu Bakar Noviani Dewi Nunung Fauziah Nunung Sanusi Nurhidayati Putri Nursahidah Nursahidah Pitri Novianti PPT Muhammad Rabbani PASA Prayudha Adhi Laksono Pusvita Ira R. Didin Kusdian Rahadian Malik Rahadian Malik Ramadhania Wati Resyifa Dirdantini Rima Desyana Mawaddah Rodiah Rodiah Roni Tabroni Rusmin Nuryadin Setiawan, Audita Shendy Susanto Shinta Nuraeni Sifa Nurasiah Silvia Kartika Sindi Yasinta Siti Meli Slamet Risnanto Solihin, Hanhan Hanafiah Sri Wahyuni Suhanda Suhanda Suharjanta Wisnu Pitara Suharsono, Teguh Nurhadi Sukardi, Hadi Ahmad Syahirah Gunawan Syamsul Arifin Tasya Nurahliana Tata Zaenal Mutaqin Taufiq Supriadi Terezinha Pereira Barreto Tia Sugiri Tiktik Sartika Tri Nuryanti Tri Widodo Tri Widodo Triyani Hayati Wesnawa, Ida Bagus Ngurah Eka Windi Lestari Wisnu Wijaya Wiwin Sukiati Wuri Handayani Yuli Nawangsasi Yuni Indriani Yushar Kadir