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All Journal Jurnal Manajemen Pendidikan Jurnal Kesehatan Medika Saintika Jurnal Manajemen Informasi dan Administrasi Kesehatan JURNAL PENDIDIKAN TAMBUSAI Hearty : Jurnal Kesehatan Masyarakat Jurnal Manajemen Informasi Kesehatan Indonesia (JMIKI) Indonesian of Health Information Management Journal (INOHIM) Health Sciences and Pharmacy Journal Jurnal Pendidikan dan Konseling PREPOTIF : Jurnal Kesehatan Masyarakat Community Development Journal: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Multidisiplin JOURNAL OF COMMUNITY MEDICINE AND PUBLIC HEALTH RESEARCH Jurnal Health Sains JPKM: Jurnal Profesi Kesehatan Masyarakat Jurnal Kesehatan Tambusai J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Ilmiah Wahana Pendidikan Natural Sciences Engineering and Technology Journal Open Access Indonesian Journal of Medical Reviews Archives of The Medicine and Case Reports Interdisciplinary Social Studies KESANS : International Journal of Health and Science COMSERVA: Jurnal Penelitian dan Pengabdian Masyarakat Indonesian Journal of Health Information Management (IJHIM) Jurnal Ilmiah Kesehatan Masyarakat Jurnal Sains dan Teknologi Sehat Rakyat: Jurnal Kesehatan Masyarakat Journal of Innovation Research and Knowledge Journal of Comprehensive Science Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) Malcom: Indonesian Journal of Machine Learning and Computer Science Jurnal Sosial dan Sains Journal of Hospital Management Journal of Artificial Intelligence and Digital Business Student Scientific Creativity Journal Cerdika: Jurnal Ilmiah Indonesia Indonesian Journal of Health Information Management Services (IJHIMS) Innovative: Journal Of Social Science Research Jurnal An-Najat: Jurnal Ilmu Farmasi dan Kesehatan Jurnal Umum Pengabdian Masyarakat (JUPEMAS) Jurnal Medika Nusantara Inovasi Kesehatan Global Vitamin: Jurnal Ilmu Kesehatan Umum Obat: Jurnal Riset Ilmu Farmasi dan Kesehatan Jurnal Siti Rufaidah JuTISI (Jurnal Teknik Informatika dan Sistem Informasi) Jurnal Rekam Medic Jurnal Ilmu Kedokteran dan Kesehatan Indonesia Jurnal Komputasi
Daniel Happy Putra
Fakultas Ilmu-ilmu Kesehatan, Program studi Rekam Medis dan Informasi Kesehatan, Universitas Esa Unggul.
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Tinjauan kepuasan pasien BPJS pada pelayanan rawat jalan RS Bhakti Mulia Pangesti, Wulan Aprilia; Sonia, Dina; Putra, Daniel Happy; Yulia, Noor
Health Sciences and Pharmacy Journal Vol. 9 No. 3 (2025)
Publisher : STIKes Surya Global Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32504/hspj.v9i3.1306

Abstract

Kepuasan pasien merupakan indikator penting dalam menilai mutu pelayanan kesehatan dan memiliki peran besar dalam membentuk kepercayaan masyarakat terhadap rumah sakit. Pasien BPJS di Indonesia merupakan kelompok terbesar pada layanan rawat jalan, sehingga beban pelayanan di loket pendaftaran menjadi sangat tinggi. Kondisi ini sering menimbulkan berbagai kendala seperti waktu tunggu yang panjang, keterbatasan fasilitas fisik, serta ketidakkonsistenan pelayanan, yang pada akhirnya dapat menurunkan tingkat kepuasan pasien. Masalah ini menjadi serius karena layanan pendaftaran merupakan titik kontak pertama pasien dengan rumah sakit dan sangat menentukan pengalaman serta persepsi mereka terhadap kualitas pelayanan secara keseluruhan. Penelitian ini bertujuan untuk mengevaluasi tingkat kepuasan pasien BPJS terhadap pelayanan pendaftaran rawat jalan di Rumah Sakit Bhakti Mulia. Penelitian ini menggunakan metode deskriptif kuantitatif dengan sampel sebanyak 82 pasien BPJS rawat jalan yang dipilih secara acak. Pengukuran kepuasan dilakukan melalui lima dimensi mutu pelayanan, yaitu tangible, reliability, responsiveness, assurance, dan empathy. Hasil penelitian menunjukkan tingkat kepuasan yang bervariasi: tangible (28%), reliability (70,7%), responsiveness (68,3%), assurance (53,7%), dan empathy (52,4%). Secara keseluruhan, hanya 53,7% pasien yang merasa puas, sedangkan 46,3% menyatakan tidak puas. Tingkat kepuasan ini masih jauh di bawah standar pelayanan minimal rumah sakit (?90%) yang ditetapkan oleh Kementerian Kesehatan, sehingga menunjukkan adanya kesenjangan kualitas pelayanan yang perlu segera diperbaiki. Berdasarkan temuan tersebut, Rumah Sakit Bhakti Mulia disarankan untuk meningkatkan mutu pelayanan, terutama pada aspek fasilitas fisik di area pendaftaran seperti kebersihan, ketersediaan kursi tunggu, dan kondisi ruang tunggu agar kenyamanan dan kepuasan pasien dapat meningkat.
Tinjauan Sistem Informasi Pendaftaran Pasien Rawat Jalan di RSUD Tebet Jakarta Selatan Rabnah; Widodo, Adi; Daniel Happy Putra; Yulia, Noor
Indonesian Journal of Health Information Management Vol. 2 No. 1 (2022)
Publisher : Sekolah Tinggi Ilmu Kesehatan Mitra Husada Karanganyar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54877/ijhim.v2i1.27

Abstract

Abstrak Pendaftaran pasien rawat jalan merupakan pelayanan awal yang diberikan oleh Rumah Sakit kepada pasien. Pendaftaran pasien rawat jalan di RSUD Tebet Jakarta sudah terkomputerisasi dengan berbasis website. Tujuan umum dari penelitian ini adalah meninjau sistem informasi yang ada di pendaftaran tersebut dapat terminimalisir. Metode penelitian yang dilakukan dengan metode deskriptif bersifat analisa kualitatif. Teknik pengumpulan data dengan cara observasi dan wawancara. Dari hasil penelitian, RSUD Tebet Jakarta sudah melakukan pendaftaran pasien secara komputerisasi berbasis website, dengan menggunakan aplikasi yang bernama Hospital Information System (HIS) yang dibuat oleh RSUD Tebet Jakarta dan bekerja sama dengan vendor. Aplikasi Hospital Information System (HIS) tersebut masih terdapat kendala-kendala yang sering muncul diantaranya adalah untuk pencarian data pasien lama yang tidak membawa kartu berobat yang dilakukan telah sesuai dengan aturan Rekam Medis yaitu hanya memasukkan tanggal lahir pasien namun di RSUD Tebet masih terdapat duplikasi data pasien saat dilakukan pencarian data pasien berdasarkan tanggal lahir dikarenakan didalam sistem database data pasien yang berupa tanggal lahir tidak dijadikan sebagai primary key. Maka dari itu disarankan untuk RSUD Tebet Jakarta untuk memperbaiki database yang berupa tanggal lahir pada tabel pasien menjadi primary key untuk menghindari terjadinya duplikasi data pasien di dalam sistem dan terjadinya duplikasi data.
Inactive Medical Record Governance at St. Carolus Hospital Jakarta Menna, Yasinta Rosalia; Widjaja, Lily; Muniroh, Muniroh; Putra, Daniel Happy
Indonesian Journal of Health Information Management Vol. 2 No. 2 (2022)
Publisher : Sekolah Tinggi Ilmu Kesehatan Mitra Husada Karanganyar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54877/ijhim.v2i2.62

Abstract

Medical record depreciation is an activity of reducing archives from storage shelves by moving inactivated medical records archives from active shelves to inactivated shelves according to the year of visit. Preliminary observation results show the process of media transfer in the medical record unit has not reached the target of a minimum number of 50 medical records per day. This research aims to find out the governance of inactivated medical records at St. Carolus Hospital Jakarta. The research methodology used is a descriptive method. It can be concluded that the standard operating procedure for shrinking medical records in St. Carolus Jakarta already exists but is not complete because the depreciation stage related to transfer, value assessment, media transfer has not been listed in the standard operating procedure. The medical records unit has carried out the depreciation process with the male medical record officer as its executor but the implementation is not based on the assessment of the value for medical records due to the absence of an assessment team. The constraint factors in the medical record unit are related to the man, money, material, method, and machine.
Kepuasan Pasien terhadap Aplikasi Pendaftaran Online Menggunakan Metode EUCS (End User Computing Satisfaction) di RSUP Fatmawati Rumana, Nanda Aula; Putra, Daniel Happy; Widjaja, Lily; Noviandi, Noviandi; Maharami, Iradah; Hidayat, Rahmat
Journal of Hospital Management Vol 4, No 01 (2021): Journal of Hospital Management
Publisher : Lembaga Penerbitan Universitas Esa Unggul

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47007/johm.v4i01.4459

Abstract

Online registration is one application that can reduce queues at the hospital. However, its application must meet the standards so that patients are satisfied with the online registration application. This research was conducted to determine the description of patient satisfaction with online registration applications using end user computing statisfaction. Samples obtained in this study were 73 respondents taken by incidental sampling. The design of this study is cross sectional where research is only measured one time to find out the picture of satisfaction. The level of patient satisfaction is measured using the EUCS (End User Computing Statisfaction) model which consists of five components namely content, accuracy, format, ease of use and timeliness. Data in this study were obtained from questionnaires to patients or families of patients who registered through the online registration application. The results showed that of 73 respondents 45 respondents (61,6%) were dissatisfied and 28 respondents (38,4%) were satisfied. This study concludes that there are still many patients or users who feel unsatisfied with the online registration application. Suggestions aimed at online registration applications are to design the interface on the application so that it is more user friendly, reducing errors during data processing, updating the doctor's schedule, speeding up access when registering online and speeding up the process of downloading barcodes on the online registration application.Keywords: Online registration, satisfaction, content, accuracy, format, ease of use and timeliness.
Tinjauan Penyebab Peserta Non Aktif Bpjs di Puskesmas Kecamatan Cengkareng Navry Nanda Aprilian; Deasy Rosmala Dewi; Puteri Fannya; Daniel Happy Putra
Jurnal Siti Rufaidah Vol. 2 No. 3 (2024): Jurnal Siti Rufaidah
Publisher : PPNI UNIMMAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.57214/jasira.v2i3.101

Abstract

Abstract: The Social Security Administering Body (BPJS) is an organizing body whose membership is mandatory. Every company is required to register its workers for a minimum of 6 months, while those who do not work for a company are required to register themselves and their family members with BPJS. Each BPJS participant will be charged a contribution, the amount of which will be determined later. Inactive BPJS membership is a participant whose registration process is hampered and services become payable independently. The aim of the research is to review the causes of Non-active BPJS participants in Cengkareng sub-district. The research method is a quantitative approach. The technique uses saturated sample observations. The research results showed that there were 75 Non-active participants. Of the 75 samples, there were 34 participants who were inactive due to premiums (45.33%), 13 participants because they left of their own accord (17.33%), 7 participants because their children were PPU> 21 years (9.33%), 10 participants were not covered (13 .33%), 11 participants with double data (14.66%). Follow-up of Inactive BPJS membership at the Cengkareng Community Health Center, there were 65 participants (86.67%) taking care of returning BPJS participants and 10 participants (13.33%) continuing at their own expense. Of the number of BPJS participants who registered for treatment at the Cengkareng sub-district health center, their membership status was inactive due to premiums being one of the highest. The follow-up is to pay all arrears and take care of returning the membership to the nearest BPJS. Suggestions In accordance with the vision and mission of BPJS Health to be able to improve the quality of service to participants, BPJS Health must be able to improve the quality of service, especially in the field of information technology which can be made to remind BPJS Health participants, especially those whose membership status is inactive, by using E-mail and Whatsapp.
Perilaku Petugas Terhadap Inovasi Sistem Informasi Kesehatan di Rumah Sakit Kanker Dharmais Hairun Nisa; Daniel Happy Putra; Puteri Fannya; Lily Widjaja
Jurnal Komputasi Vol. 12 No. 1 (2024): Jurnal Komputasi
Publisher : Jurusan Ilmu Komputer Fakultas MIPA Universitas Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23960/komputasi.v12i1.244

Abstract

Dharmais Cancer Hospital has implemented a SIMRS called SIMpel since 2016. The application has been successfully applied to computer systems used by various medical record service units, including admission, filling, coding, and reporting. However, in the implementation of the existing SIMRS, there are still challenges and barriers related to user adoption. So a study was conducted related to the evaluation of the use of SIMRS at Dharmais Cancer Hospital. The purpose of this study is to identify various elements that influence the acceptance of SIMRS among officers in order to increase their level of consistency and commitment in using SIMRS. The Unified Theory of Acceptance and Use of Technology (UTAUT) model was used as the theoretical framework for this study. This study uses inferential analysis, with a total sample size of 58 respondents and the test used is the chi-square test. Based on the results of the analysis, it was found that there is a relationship between the constructs of performance expectancy, effort expectancy, and social influence with interest in using SIMRS. In addition, facilitating conditions were found to have a relationship with usage behavior. It can be concluded that there is a correlation between officers' acceptance and usage attitudes towards SIMRS for each construct in the UTAUT model. Therefore, it is necessary to maintain the interest and usage behavior of SIMRS at Dharmais Cancer Hospital while maintaining the quality of the system.
Paradoks Efisiensi: Persepsi Pengguna dan Hambatan Sistemik dalam Implementasi Rekam Medis Elektronik Zharifah, Naurah; Putra, Daniel Happy; Indawati, Laela; Satrya, Bangga Agung
Jurnal Teknik Informatika dan Sistem Informasi Vol 12 No 1 (2026): JuTISI
Publisher : Maranatha University Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28932/jutisi.v12i1.12917

Abstract

This study aims to analyze the implementation of electronic medical record systems in improving the efficiency of health services. The approach used is a qualitative method with data collection techniques through in-depth interviews and observations of several health service units. The results of the study indicate that this system has a positive impact on accelerating the process of recording and accessing patient medical data, as well as reducing the use of physical documents. However, several challenges were also identified, such as limited technical training for healthcare staff and unstable internet connectivity. The conclusion of this study is that the electronic medical record system has the potential to improve the efficiency of healthcare services, but it requires support from comprehensive training and adequate technological infrastructure.
Co-Authors Abdul Rokim Abdurrasyid Adham, Yunan Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adi Widodo Adinda Mentari Nursya’bani Adinda Pratiwi Afra, Rara Agustin, Rosalia Ahmad Rizky Aliyani Aliyani Alvina Amalia Anas Fajry Rhomadon Angela Marsiana Siki Anggi Alpiyani Athirah Iwani Rahman Avianta, Nur Azizah Syaputri Azidah, Mega Puspita Bagas Saputra Bangga Agung Satrya Bangun, Gabriella Eviana Betji Nadiana Bissilisin Brigita Natalia Br Surbakti Cindi Trisa Olivia Cindy Adelia Damanik, Denince Octavia Darmawan, Rifqi Helmi Debbie Friscilla Carolina Manalu Dede Lisda Nurjanah Dede Lisda Nurjanah Dewi, Deasy Rosmala Dila Yuliandini Dina Munadiatu Dina Sonia Dinda Fidia Ardiani Diva Angelita Dyah Melisa Setianingrum Edi Kurnianto Elsa Nindia Safitri Endah Wardani Faiha, Hana Fannya, Puteri Fannya, Putery Farid Alvito Fathul Baari Fatkhurohman, Mohammad Fajri Febriyani, Madinah Ferina Ferina Ferina, Ferina Fingky Rizki Wulandari Gabriella Eviana Bangun Galuh Patricia Arda Tama Gilang Dasa Dwi Mahendra Gita Sugiarti Gita, Elsa Chandra Haifa Pandhita Ayu Hairun Nisa Hambali, Naira Fazilanisa Hana Faiha Hardi Arissaputra Iman Harapan Jaya Zalukhu Indawati, Laela Indrawati, Laela Iqbal, Muhammad Fuad Ivonia Kenahin Bahi Kesit Ivanali Kevin Handynata Lasmaria Simorangkir Lily Widjaya Listania Aisyah Putri Maharami, Iradah Manalu, Debbie Friscilla Carolina Manullang, Febe Cristiani Mega Puspita Azidah Mei Nur Khasanah Melani Aulia Mufida Menna, Yasinta Rosalia Muhamad Endra Suriatno Muhammad Caisar Ramadhan Muniroh Muniroh Muniroh, Muniroh Muthiah Munawarah Mutia Motik Nabila Zahara Ramadan Nanda Aula Rumana Navry Nanda Aprilian Nazira Nur Amalia Nerissa Adha Andrania Nicki Nugrahaningtyas Nindia Safitri, Elsa Nindia Septa Tiana Novia Nurhikmah Sari Noviandi Noviandi Noviandi Noviandi, Noviandi Nuraini Diah Noviati Nurasiyah Nurmayantih Pangesti, Wulan Aprilia Paryati Paryati Piter Serhalawan, Roi Pratiwi, Adinda Puteri Fanya Putri Fannya Putri Nurindahsari Putri, Listania Aisyah Rabnah Rabnah Rahelia Putri Rahmat Hidayat Rahmawati, Rena Maulina Regina Yulianti T. S Rizky Alfiansyah Roi Piter Serhalawan ROKIM, ABDUL Rosa Patricia Rosita, Annida Ulfiar Salsabila Putri Cahyani Salsabillah Zahrah Hayati Salsabillah, Shania Sansy Dua Lestari Seastama, Komang Cyntia Noviari Setiawan Irwansyah Sevilla, Flavia Shania Salsabillah Shania Salsabillah Silfa Haniasti Simorangkir, Lasmaria Siti Rahmawati Handayani Sonaria Tambunan Sri Mulya Syarif, Hilwa Syifa Erintan Tantri Wilananda Tarisa Maharani Tryandi Rohmadoni Universitas Esa Unggul Usman, Nadia Salim Bin Viatningsih, Wiwik Widjaja, Lily Windiana Mega Sukmawati Wini Wini Wiranata, Tyansa Eka Sampoerna Wiwik Viatningsih Yasinta Rosalia Menna Yoga Septian Bayu Ariyanto Yulia, Noor Zalipa Wittri Zharifah, Naurah