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All Journal Jurnal NERS JNKI (Jurnal Ners dan Kebidanan Indonesia) (Indonesian Journal of Nursing and Midwifery) Jurnal Keperawatan Silampari Jurnal Kreativitas PKM Journal of Telenursing (JOTING) Jurnal Peduli Masyarakat Indonesian Journal of Global Health research TANJUNGPURA JOURNAL OF NURSING PRACTICE AND EDUCATION Jurnal Keperawatan Merdeka
Ricky Prawira
Universitas Diponegoro
Education Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Nursing Public Health Other

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ANALYSIS OF SERVICE QUALITY ON OUTPATIENT PATIENT SATISFACTION: LITERATURE REVIEW Prawira, Ricky; Saputra, Dikki
Tanjungpura Journal of Nursing Practice and Education Vol 7, No 2 (2025)
Publisher : School of Nursing, Faculty of Medicine, Tanjungpura University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/tjnpe.v7i2.96590

Abstract

Background: Healthcare quality is an essential pillar of modern healthcare systems, directly impacting patient satisfaction. This article comprehensively analyzes the influence of the service quality dimension on outpatient satisfaction in hospitals. Through a systematic literature review of various international studies, it was found that there is a strong positive relationship between patient-perceived service quality and their satisfaction levels. The SERVQUAL model, with its five dimensions (tangibles, consent, responsiveness, assurance, and empathy), has proven to be a dominant framework for improving shared care. However, patient perceptions of these dimensions vary contextually, with a combination of expectations and perceptions being the primary drivers of dissatisfaction. Long waiting times and ineffective communication also significantly impact patient satisfaction. Therefore, improving service quality requires a holistic approach that focuses not only on technical improvements but also on managing patient expectations, enhancing staff communication skills, optimizing administrative processes, and addressing staff well-being. Recommendations include the implementation of digital systems, patient-centered training, and information transparency to create a more satisfying outpatient experience and foster patient loyalty.
Pemberdayaan Masyarakat Berbasis Sociopreneur melalui Pemanfaatan Kain Perca sebagai Upaya Peningkatan Kemandirian Ekonomi Hafifah, Ifa; Prawira, Ricky; Pradhini, Yavistha Febriana; Hafiz, Ahmad Samy; Zahra, Fitriatuz; Khafizah, Khafizah; Mar'ie, Majdah Nazif; Yasin, Muhammad; Nurazizah, Nabila; Sandayani, Ranti; Najwa, Savira; Nafisah, Siti
Jurnal Kreativitas Pengabdian Kepada Masyarakat (PKM) Vol 9, No 3 (2026): Volume 9 Nomor 3 (2026)
Publisher : Universitas Malahayati Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33024/jkpm.v9i3.24220

Abstract

ABSTRAK Keterbatasan keterampilan produktif dan akses ekonomi masih menjadi permasalahan utama pada masyarakat marginal perkotaan. Program pengabdian masyarakat ini bertujuan untuk meningkatkan kemandirian ekonomi masyarakat melalui pendekatan sociopreneur berbasis pemanfaatan kain perca. Kegiatan dilaksanakan pada Minggu, 30 November 2025 di Tepi Jalan Najmi Adhani, Kota Banjarbaru, Kalimantan Selatan, dengan melibatkan 12 orang peserta. Metode pelaksanaan meliputi pelatihan soft skill kewirausahaan dan pelatihan hard skill berupa pembuatan kerajinan dari kain perca yang bernilai ekonomis. Hasil kegiatan menunjukkan bahwa 12 peserta (100%) mampu mengikuti pelatihan dengan baik dan berhasil menghasilkan produk kerajinan sederhana dari kain perca. Karakteristik peserta terdiri dari 8 orang perempuan (66,67%) dan 4 orang laki-laki (33,33%). Kegiatan ini meningkatkan pengetahuan, keterampilan, serta motivasi peserta dalam memanfaatkan limbah kain perca sebagai peluang usaha mikro. Program sociopreneur ini berpotensi menjadi model pemberdayaan masyarakat yang berkelanjutan dalam meningkatkan kemandirian ekonomi masyarakat perkotaan. Kata Kunci:  Pemberdayaan Masyarakat, Sociopreneur, Kain Perca, Kemandirian Ekonomi.  ABSTRACT Limited productive skills and economic access remain major problems in marginalized urban communities. This community service program aims to increase the economic independence of the community through a sociopreneur approach based on the utilization of scrap fabric. The activity was held on Sunday, November 30, 2025 at the edge of Najmi Adhani Street, Banjarbaru City, South Kalimantan, involving 12 participants. The implementation method included soft skills training in entrepreneurship and hard skills training in the form of making crafts from scrap fabric that have economic value. The results of the activity showed that 12 participants (100%) were able to follow the training well and successfully produced simple craft products from scrap fabric. The characteristics of the participants consisted of 8 women (66.67%) and 4 men (33.33%). This activity increased the knowledge, skills, and motivation of participants in utilizing scrap fabric waste as a micro-business opportunity. This sociopreneur program has the potential to become a sustainable community empowerment model in increasing the economic independence of urban communities. Keywords: Community Empowerment, Economic Independence, Fabric  Scraps, Patchwork, Sociopreneur.
Co-Authors afriyanti, uni Andrew Johan Andrew Johan Candra Kusuma Negara Chrismilasari, Lucia Andi Dewi, Anggara Fitri Dikki Saputra Gustina, Erma Hafifah, Ifa Hafiz, Ahmad Samy Harokah, Ali Hery Wibowo Jamini, Theresia Khafizah, Khafizah Mar'ie, Majdah Nazif Muhammad Yasin Nafi'ah, Rizka Hayyu Najwa, Savira Nurazizah, Nabila Pradhini, Yavistha Febriana Ra’uf, Muhammad Rifky Ismail Rifky Ismail Sandayani, Ranti Siti Nafisah Suhartini Ismail Suhartini Ismail Suhartini Ismail, Suhartini Zahra, Fitriatuz