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Risal Rinofah, Risal
Fakultas Ekonomi Universitas Sarjanawiyata Tamansiswa
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Journal : MANAJEMEN DEWANTARA

 1 
PENGARUH RAMADHAN TERHADAP RETURN DAN VOLUME PERDAGANGAN SAHAM PADA JAKARTA ISLAMIC INDEX (JII) Rahayu Setiasri; Risal Rinofah
MANAJEMEN DEWANTARA Vol 1 No 1 (2017): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (689.655 KB) | DOI: 10.26460/md.v1i1.51

Abstract

Tujuan penelitan ini untuk mengetahui apakah terdapat (1)pengaruh Ramadhan terhadap return saham dan (2) volumeperdagangan saham pada Jakarta Islamic Index.Metode penelitian yang digunakan adalah data menggunakanmetode dokumentasi, sedangkan teknik analisis datamenggunakan uji beda yaitu uji T (T-test). Hasil penelitianmenunjukkan bahwa pengujian terhadap return saham sebelumdan selama Ramadhan, selama dan sesudah Ramadhan, sertavolume perdagangan saham sebelum dan sesudah Ramadhantidak berpengaruh secara signifikan.Hasil penelitian menunjukkan bahwa Hasil yang berbedadidapatkan pada pengujian volume perdagangan saham selamadan sesudah Ramadhan, dimana memperoleh hasil yangsignifikan.Kata Kunci:Ramadhan, return saham, volume perdagangan saham
PENGARUH IMPLEMENTASI RELATIONSHIP MARKETING TERHADAP CUSTOMER LOYALTY (STUDI KASUS PADA BANK MANDIRI CABANG BERINGHARJO DI DAERAH ISTIMEWA YOGYAKARTA) Dhimas Nurcahyo; Ignatius Soni Kurniawan; Risal Rinofah
MANAJEMEN DEWANTARA Vol 4 No 1 (2020): MANAJEMEN DEWANTARA
Publisher : Universitas Sarjanawiyata Tamansiswa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26460/md.v4i1.7683

Abstract

The purpose of this study is to examine the effect of understanding customer expectations, building service partnerships, total quality management, and empowering employees towards customer loyalty. This research was conducted for customers who saved at Beringharjo Branch Bank Mandiri in the Special Region of Yogyakarta. The sampling technique in this study is cluster sampling. The study used questionnaires to collect primary data, and respondents were 80. We used regression analysis to determine the effect of understanding customer expectations, building service partnerships, total quality management, and empowering employees to customer loyalty. Comprehensively, the variable of understanding customer expectation, building service partnership, total quality management and empowering employees has a simultaneous and significant effect on customer loyalty. For the results of the coefficient of determination, it is explained that 61.3% of customer loyalty variants can be explained by the four independent variables.Kata kunci :Marketing relationship, understanding customer expectation, total quality management, empowering employees, customer loyalty. 
Co-Authors abdul Afif faelani Abdul Aziz Suryadi Afivaturokhmah, Neila Agung, Nyoman Pendi Agus Dwi Cahya Agus Dwi Cahya Alfiatul Maulida Alfiatul Maulida Alfiatul Maulida Alfiatul Maulida, Alfiatul Alfiatul Maulinda alfiatulmaulida Alfiyansah Alveno Prakoo Nugroho Alya Tri Apriyani Amanah, Winda Anugrah Sepnu Utama Apriyani, Alya Tri Apriyanto, Ari Areza Marta Brona Areza Marta Brona Ari Apriyanto Arif Kurniawan Arum Tri Widiastuti Asa, Maria Ekardis Astari, Yola Ayu Hanasri Ayuni Bahar Sahputri Beatrixon , Maria Brastibian, Imwi Brona, Areza Marta Cahyani, Elah Ria Cindy Rahmawati Putri Utami Damanik, Johannes Maysan Damanudin, Ibnu Dede Hartanto Patarowo Dedi Muhamad Deni Kurniyanto Dhimas Nurcahyo Diah Lestari Mumpuni Dwi Agung Kriswanto Dwi Suryani Eka Wulandari Eka Wulandari Elisabet Yuli Kristanti Elva Syanistya Nur Khasanah Ema Apriyanti Ephy Syah Reza Erfika, Natalia Riski Erni Dwijayanti Fajar Ahmad Aryanto Fauzi, Fitriya Fidiastuti, Fitri Findia Idamazari Fitri Fidiastuti Fuady , Misbach Gendro Wiyono Harta Daya, Viviana Oktaviani Hasna Aini Sabrina Hasti Nugrahaning Tyas Hasya Fatharani Heni   Nur Amrina IBN Udayana Ibnu Damanudin Iga Pramesty, Nadia Ign. Sony Kurniawan Ignatius Soni Kurniawan Ika Nur Yuliningsih Ika Nurul Fadhilah Imam Khulwani Imwi Brastibian Indra Ayu Aninda Wibowo Irfan Kurniawan Irwan Trinugroho, Irwan Islamiati, Dian Ismalia, Dhiah Alda Jajuk Herawati Jajuk Herawati Julaiha, Julaiha Julyana Widjayanti Khusni Fahrurrozi Kinasih, Ayuda Saridiva Kodi, Hutriana Krisdiyanto Krisdiyanto krisdiyanto, krisdiyanto Kurniawati, Aji Kusumawardhani, Ratih Lamak, Rositha Lusia Lema Lestari, Erika Sri Lestari, Septiana Ika Lianus, Jothsia Linda Ratna Wati Lista Utami Lusia Nensilya Octavia Lero Maenaka, Ardha Gunung Maha Putri, Virginia Athadhita Maria Beatrixon Sapta Maria Marsilinda Paku Marta Brona, Areza Maulana Muhammad Ferly Maulida, Alfiatula Meyzia Irestia Putri Monita B, Cantika Muhamad Imam Rusdi Muhammad Ahkam Al-Aziz Mujino Mujino Mujino Mujino Mujino Mujino Mujino Mujino Mujino Mujino, Mujino Nabila Salsabila Nadya Adelin Nina Yuliyanti Ningsih, Faturahma Novita Sari Nurindra, Nurindra Ogwu, Ibukun Yoyce Pesireron, Johannes Martin Pingky Karamoy Praduana, Veradela Restu Prahadhita Nerissa Putri Prambada Kirsaputa, Imam Pramudhita Annisa Ramadhani Pratama, Yhoga Heru Prathama Nugraha Prima Putra, Ardian Prima Sari , Pristin Prima Sari, Pristin Pristin Prima Sari Pristin Prima Sari Pristin Prima Sari Pristin Prima Sari Pristin Prima Sari Pristin Prima Sari Pristin Primasari Puspasari, Chintya Anggraini Putra, Ardian Prima Putra, Ardian Prima Putri, Aqilla Tauhidta Arla Putri, Meyzia Irestia Putri, Ulan Lestiana Rafael Erasdio Raharjo, Anisyah Rahayu Setiasri Rahayu Setiasri Rakotoarisoa Maminaina Heritiana Sedera Raras Ayu Puspitasari Ratih Kusumawardani Ratih Kusumawardhani Ratih Kusumawardhani Ratih Kusumawardhani Ratih Kusumawardhani Ratih Kusumawardhani Ratih Kusumawardhani Ratih Kusumawardhani Ratna Dwi Astuti Resti Gustika Retno Dwi Pangesti Retnodamayanti, Silvia Reza Nurrohman Ria Rahmawati Rindi Silvine Aprilia Riyana, Nita Rizka Dwi Aryati Roma, Heribetus Boli Romadhany, Desvyana Sahid Sahid Salma Andhika Puteri Sandika, Eugenius Flaviano Sangadji, Nursania Saputri, Ariska Rukma Sari, Pristin Prima Sari, Risa Puspita Savira, Betris Ardhea Selfi Anggraini Sherfina Tabatini Evany Shintya Nurhanifah Firdaus Singgih Prasetianto Soni Kurniawan Sri Hermuningsih Sri Hermuningsih Titi Juliani Tri Nurhayati Ulan Lestiana Putri Vionita Winda Mukti Wahyu Dianto Wahyudi, Renaldi Dwi Weny Fitria Wibowo, Indra Ayu Aninda Widyastuti, Meita Lulut Wiji Astuti Winata, Wulan Yerlin Claudia Sarewo Yola Astari Zakiah, Nur