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All Journal Jurnal Indo-Islamika Jurnal Dakwah Risalah International Journal of Islamic Economics and Finance (IJIEF) Aptisi Transactions on Management Aptisi Transactions on Technopreneurship (ATT) TEMALI : Jurnal Pembangunan Sosial ADI Journal on Recent Innovation (AJRI) Jurnal STEI Ekonomi ADI Bisnis Digital Interdisiplin (ABDI Jurnal) Yumary: Jurnal Pengabdian kepada Masyarakat International Journal of Economic, Business, Accounting, Agriculture Management and Sharia Administration (IJEBAS) Journal of Islamic Economics and Social Science (JIESS) Jurnal Ekonomi Trisakti Indonesian Journal of Business, Accounting and Management PROGRESIF Publikasi Ilmiah Bidang Pengabdian Kepada Masyarakat (SIKEMAS) Business and Entrepreneurial Review Media Ekonomi Jurnal MENTARI: Manajemen, Pendidikan dan Teknologi Informasi International Transactions on Education Technology (ITEE) Jurnal Pengabdian Barelang Jurnal Pengabdian Nasional (JPN) Indonesia Blockchain Frontier Technology (BFRONT)
Tatik Mariyanti, Tatik
Fakultas Ekonomi Dan Bisnis, Universitas Trisakti
Religion Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Aptisi Transactions on Management

 1 
Factors Affecting Islamic Bank Customer Satisfaction Mariyanti, Tatik; Edastama, Primasatria; Shafiai, Muhammad Hakimi Mohd
APTISI Transactions on Management (ATM) Vol 5 No 2 (2021): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v5i2.1571

Abstract

Customer satisfaction is a basic goal of any form of business or company, because customer satisfaction will provide many benefits for the sustainability of the business. Customer satisfaction will emerge influenced by certain factors. This study aims to analyze several factors that can influence customer impressions, tangible aspects, reliability, employee response, social responsibility, product innovation, competence and communication skills in Islamic banking. The research data was collected from customers of several Islamic banks in Jakarta. The data processed by the regression method with the SPSS software. This study shows that of the seven factors that are used as determinants of satisfaction, there are 4 factors that can affect the level of customer satisfaction at Islamic banks, namely tangibles, employee response, product innovation, and communication skills. Furthermore, this research also found that 3 other factors could not affect the level of customer satisfaction, those are competence, social responsibility, and reliability. The factors that influence the two dominant factors are the communication ability factor and the product innovation factor. The results of this study can help Islamic banks to be able to develop more effective and efficient strategies in terms of establishing high levels of customer satisfaction, so as to generate potential customers and higher profits.
The Basic Factors Driving The Intention To Pay Zakat Zaenul Basri, Yuswar; Jazuli, Jozi; Mariyanti, Tatik
APTISI Transactions on Management (ATM) Vol 6 No 1 (2022): ATM (APTISI Transactions on Management: January)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v6i1.1692

Abstract

The role of zakat is significant not only as a means of worship but also zakat has a powerful social and economic aspect. Many previous studies have found that zakat that can be appropriately managed will solve social problems such as the gap between the rich and the poor, social jealousy, etc. In addition, zakat in economic terms was also found to reduce poverty rates, encourage economic growth and increase welfare. In this study, the factors considered are knowledge, attitudes, moral norms, and descriptive norms. Knowledge is related to the ability that is generally owned by someone pertaining to tithe activities. The research method that will be used is using the structural equation model method. With this method, it is hoped that the impact, both direct and indirect, will be seen in detail. This study indicates that the knowledge of a muzzaki and the moral norms he adheres to influence the person's intention to pay zakat significantly. Furthermore, in this study, it is also known that moral norms have a stronger impact between the two, namely knowledge and moral norms. In addition, this study also found that descriptive norms and attitudes did not significantly affect the intention to pay zakat on muzakki. The results of this study can be used in building tithe intentions, especially for zakat institutions, in terms of creating and building messages and appeals that are more appropriate for muzzaki.
Poverty Alleviation Strategies Through Sharia Microfinance Institutions Politico-Economics Study With Tawhidi Approach Mariyanti, Tatik; Heriyanto, Raden
APTISI Transactions on Management (ATM) Vol 6 No 2 (2022): ATM (APTISI Transactions on Management: July)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v6i2.1794

Abstract

 This research aims to formulate a poverty alleviation strategy in Indonesia by empowering Islamic Microfinance Institutions (IMFI) based on political-economic studies. The Indonesian political-economic system is stipulated in Article 33 of the 1945 Constitution and its Explanatory Paragraph, making the people the center of attention for national economic development. The research uses the Analytic Network Process (ANP) method developed by Saaty. The ANP construction uses a model consisting of 3 main clusters, namely Problems, Solutions, and Strategies. The qualitative-quantitative assessment data is determined based on the Saaty Scale obtained through an in-depth interview of 9 expert respondents and practitioners in Islamic economics and finance. The results show that poverty alleviation strategies need to be carried out through cultural and structural approaches. The cultural approach includes revitalizing the concept of the people's economy as stated in the 1945 Constitution, campaigning for using the domestic product,  socialization to increase literacy about waqf and zakat, improving the practices of bureaucratic ethics, and strengthening the values of togetherness and anti-monopoly.  The strategy at structural approach is carried out by implementing policies to enhance the role of cooperatives in the national economy; increasing the education budget for the poor and needy; increased coordination between authorities; bureaucratic reform; and honest and fair law enforcement against corruption. For the micro-level at the LKMS institution, the cultural approach is carried out by strengthening literacy on Islamic financial instruments, increasing financial inclusion programs, social inclusion programs, and strengthening methods for obtaining funding sources from Islamic financial instruments. On the structural side, it is necessary to improve the professionalism and capability of supporting LKMS, institutional strengthening, internal control and supervision system, improvement of supporting infrastructure, and enhancing service convenience.
Factors That Influence The Intention of The Millennial Community to do Waqf With a Modification of Theory Planned Behavior Approach Mariyanti, Tatik; Sari, Siti Nurindah; Zawawi, Abdullah Achmad
APTISI Transactions on Management (ATM) Vol 7 No 1 (2023): ATM (APTISI Transactions on Management: January )
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v7i1.1807

Abstract

This research aims to analyze the influence of variables knowledge, attitudes, religious commitment, subjective norm, and the use of ICT Technology significantly influence behavior through the intention of the millennial generation in waqf in Jabodetabek. The methodology used in this study is the Structural Equation Model with the variables of knowledge, attitudes, religious commitment, subjective norms, and ICT technology as independent variables; intention as moderating variable, and waqf behavior as the dependent variable. The primary data of this study was obtained through a questionnaire survey to 290 respondents obtained through purposive random sampling from the millennial generation aged 21-40 years who live in Greater Jakarta. Then the data was analyzed using SPSS and AMOS software. Based on the results of this study, it was learned that the variable of knowledge does not affect the behavior of waqf through the intention of the millennial generation. In contrast, the variables of attitude, commitment, subjective norms, and the use of ICT technology had a positive and significant effect on waqf behavior through the intention of the millennial generation. This shows that the millennial generation, although their knowledge does not affect behavior, attitudes, commitment, subjective norms, and the use of ICT technology, have a positive and significant effect on waqf behavior results of this study indicate that the variables attitudes, religious commitment, subjective norm, and the use of ICT Technology significantly influence behavior through the intention of the millennial generation in waqf in Jabodetabek. At the same time, knowledge does not affect that behavior. This study implies that measuring consumer behavior should be equipped with additional indicators, namely intention, to analyze the behavior based on external factors and spiritual and social aspects.
Financial Management of Indonesian Hajj Against the Yield by Using a Dynamics System Model Mariyanti, Tatik; Jayaprawira, Acep R; Terah, Yochebed Anggraini; Pujiharto, Yaya Ruhenda Casmita
APTISI Transactions on Management (ATM) Vol 7 No 1 (2023): ATM (APTISI Transactions on Management: January )
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v7i1.1818

Abstract

This research aims to analyze the financial management of Indonesian hajj on yield using a dynamic system model and determine and simulate the return obtained with the expenditure so that the hajj funds remain safe. In addition, the purpose of this research is to provide input on policy strategies to the BPKH in increasing hajj financial yields. The method used in this research is dynamic systems modeling. The resulting model structure formulation is illustrated by a causal loop diagram and a stock-flow diagram. The results obtained were then simulated, and model validation was carried out using AME and AVE. Operational data used in this study uses time-series data. This study's population or several samples are annual historical data during the research period.  In modeling the dynamic system of hajj financial management on yield, it is divided into 2 (two) sub-models, namely the economic sub-model and the social sub-model. Meanwhile, to find out and simulate the yield obtained with the yield expenditure, 3 (three) scenarios were made, namely the existing, moderate, and optimistic scenarios. From the simulation results, it can be seen that making changes to portfolio policies with an optimistic scheme in the form of placements in Islamic Banks with a maximum of 20% and 80% investment and increasing the initial deposits of pilgrims from IDR 25 million to IDR 30 million in 2022 is a government policy intervention that produces optimal yield.
Factor Affecting Employee Motivation to Increase Performance of Sharia Bank in Indonesia on Islamic Perspective Mariyanti, Tatik; Septiani, Nanda; Dolan, Ellen; Afif, Muhammad
APTISI Transactions on Management (ATM) Vol 7 No 2 (2023): ATM (APTISI Transactions on Management: May)
Publisher : Pandawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33050/atm.v7i2.1860

Abstract

There is still a lack of market share for Islamic banking in Indonesia, so the purpose of this study is to analyze the effect of leadership style, job satisfaction, and work environment on employee motivation to improve the performance of Islamic banks in Indonesia. The methodology used is quantitative with the SEM Smart PLS analysis tool. The study was conducted on 200 employees of Islamic banks in Indonesia as representatives of 14 Sharia Commercial Banks (BUS) and 20 Sharia Business Units (UUS). The results of this study are the positive influence of leadership style, job satisfaction, and work environment on employee motivation and the influence of employee motivation on the performance of Islamic banks in Indonesia. Novelty in this study is leadership style, job satisfaction, and work environment in accordance with Islamic principles will be able to increase employee motivation at work, so that the performance of Islamic banks will be better and the market share of Islamic banking will also increase.
Co-Authors Acep R Jayaprawira Amitkumar Dudhat Anugrah, Insan Praditya Ari Susanto Aris, Diba Anggraini Arnoldy Arnoldy Ayu, Viviana Ayu Lestari Azni Azni Chandra Lukita Chandra, Kris Debbie Aryani Tribudhi Dewi ANGGRAENI Dolan, Ellen Dorina Widowati Eamon Fletcher Edy Aswandy Etty Murwaningsari Fabian, Stefanus Faisal, Yusuf Heriyanto, Raden Hermanto Siregar Hermi Hikmathiar Ramadhan Irfat Hista Saputra Isabella Maria Jazuli, Jozi Kareem, Yasir Mustafa Landes Yuanda Lista Meria Listiawati, Listiawati Lokot Zein Nasution, Lokot Zein Lucky Nugroho Luki Adiati Pratomo M. Hadi Nugraha M. Suryadinata, M. Suryadinata Mardiana Mardiana Meria, Lista Moch. Sabur Mochamad Mansur Muhammad Afif Muhammad Reza Athallah Nadia Nur Azizah Natalia, Ester Ananda Nawawi, Fathimah Ahmad Zawawi Nirdukita Ratnawati Parn, Liina Primasatria Edastama, Primasatria Pujiharto, Yaya Ruhenda Casmita Putri Hindira Krisnha Rahmawati, Ulfi Naria Ramadhan, Hikmathiar Regi Muzio Ponziani Rifki Ismal Sandy Setiawan Sarfilianty Anggiani, Sarfilianty Septiani, Nanda Shafiai, Muhammad Hakimi Mohd Siti Nurdiana siti Nurindah Sari Soeharjoto, Soeharjoto sumiyarti sumiyarti Sumiyarti Sumiyarti, Sumiyarti Suryaman, Inge Salsabila Syofriza Syofyan Syofriza Syofyan, Syofriza Terah, Yochebed Anggraini Victorianda Wahyuningsih Wibowo, Maulana Agung Widyakto, Adhi Wijaya, Indra Wuisan, Dewi Yusrawati Yusrawati Zaenul Basri, Yuswar Zawawi, Abdul Azis Ahmad Zawawi, Abdullah Achmad Zoji Jazuli Zulhelmy