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All Journal Journal of Indonesian Tourism and Development Studies Journal of Information System, Applied, Management, Accounting and Research eCo-Buss Dialektika: Jurnal Ekonomi dan Ilmu Sosial Asy-Syarikah : Jurnal Lembaga Keuangan, Ekonomi dan Bisnis Islam Jurnal Pengabdian Masyarakat (ABDIRA) Abdimas Awang Long: Jurnal Pengabdian dan Pemberdayaan Masyarakat Arus Jurnal Sosial dan Humaniora eCo-Fin Jurnal Komputer Teknologi Informasi Sistem Komputer (JUKTISI) NEAR: Jurnal Pengabdian kepada Masyarakat Jurnal Malikussaleh Mengabdi
Andi Indra Saputra Alamsyah
Politeknik Negeri Ujung Pandang
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Chemistry Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Transportation Other

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Journal : eCo-Buss

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Pengaruh Gaya Kepemimpinan dan Mekanisme Pengaduan Terhadap Kepuasan Stakeholder Kantor Otoritas Bandar Udara Wilayah VII Yizreel Junus Kende; Andi Indra Saputra Alamsyah; Isti Prabawani; Lady Florensia Christiaan
eCo-Buss Vol. 8 No. 1 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v8i1.2479

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh gaya kepemimpinan dan mekanisme pengaduan terhadap kepuasan stakeholder pada Kantor Otoritas Bandar Udara Wilayah VII. Pendekatan yang digunakan adalah kuantitatif dengan metode survei terhadap responden yang relevan dengan objek penelitian. Instrumen penelitian telah diuji validitas dan reliabilitasnya, kemudian dianalisis menggunakan regresi linier berganda untuk mengukur pengaruh masing-masing variabel. Hasil penelitian menunjukkan bahwa gaya kepemimpinan memiliki pengaruh positif dan signifikan terhadap kepuasan stakeholder. Gaya kepemimpinan yang komunikatif, partisipatif, dan inspiratif terbukti mampu menciptakan lingkungan kerja yang kondusif dan meningkatkan kepuasan terhadap pelayanan yang diberikan. Sebaliknya, mekanisme pengaduan ditemukan memiliki pengaruh yang signifikan namun cenderung negatif terhadap kepuasan stakeholder, yang mengindikasikan bahwa sistem pengaduan yang tidak optimal justru dapat menurunkan kepercayaan publik. Secara simultan, kedua variabel ini terbukti berpengaruh signifikan terhadap kepuasan stakeholder, menunjukkan bahwa kepemimpinan dan pengelolaan pengaduan merupakan dua elemen penting dalam menciptakan tata kelola pelayanan publik yang efektif. Hasil penelitian ini merekomendasikan perlunya penguatan kepemimpinan yang transformatif dan pembenahan menyeluruh terhadap sistem pengaduan, guna meningkatkan akuntabilitas dan kualitas layanan di sektor transportasi udara.
Impulse Buying Era Sustainable Fashion: Peran Green Atmosphere dan Positive Emotion pada Generasi Z di Toko Pakaian Bekas Risnawati Risnawati; Tri Wahyu Septyani; Maududi Lamparawi Magenda; Andi Indra Saputra Alamsyah; Kurniati Asmar
eCo-Buss Vol. 8 No. 2 (2025): eCo-Buss
Publisher : Komunitas Dosen Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32877/eb.v8i2.3321

Abstract

The background of this study is grounded in the fluctuating trend of second-hand clothing purchases, which is marked by unplanned buying among teenagers when visiting second-hand stores. Preliminary findings indicate that low impulse buying is not driven by frugal lifestyles but is influenced by store services and the overall store atmosphere. This is in line with with several studies showing, which states that shopping experience and store atmosphere are key factors in the second-hand clothing market, especially for Generation Z, who use fashion as a means of expressing themselves. This study seeks to address the existing research gap related to the relationship between store environment and impulse buying by focusing on the effect of atmosphere on impulse buying through positive emotion. The study employs an explanatory research approach with a sample of 267 customers of second-hand clothing stores in Makassar. The data were analyzed with WarpPLS version 7.0. The results show that green atmosphere has a positive yet insignificant impact on positive emotion, and also a positive but insignificant impact on impulse buying. Meanwhile, positive emotion has a positive and significant impact on impulse buying. The study concludes that although atmosphere does not produce a significant effect, consumers’ emotional factors remain the main driver of impulse buying.
Co-Authors Aisyah, Vella Nur Alisa Alaina Arik Prasetya, Arik Asmar , Kurniati Atirah Atirah Damayanti Damayanti Indrianawati Usman Isti Prabawani Kende, Yizreel Junus Kurniati Asmar Kurniati Asmar, Kurniati Kusdyawati, Ririn Lady Florensia Christiaan Magenda , Maududi Lamparawi Magenda, Maududi Lamparawi Maududi Lamparawi Magenda Prabawani, Isti Richki Hardi Risnawati Risnawati Risnawati Risnawati Risnawati Sanjaya, Febry Prima Septyani , Tri Wahyu Septyani, Tri Wahyu Tri Wahyu Septyani Yizreel Junus Kende Yuni Astuti YUNI ASTUTI Yusri Abdillah Zabrina, Rana