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Citrawati, Luh Putu
Politeknik Pariwisata Bali
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The Influence of Marketing Strategy, Accessibility, and Tourism Support Infrastructure on Foreign Tourist Satisfaction in Bali, Indonesia Santi Diwyarthi, Ni Desak Made; Citrawati, Luh Putu; Darmiati, Made; Mas Wiartha, Nyoman Gede; Kusumarini, Indah; Adi Pratama, I Wayan; Jata, I Wayan
West Science Interdisciplinary Studies Vol. 2 No. 08 (2024): West Science Interdisciplinary Studies
Publisher : Westscience Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58812/wsis.v2i08.1200

Abstract

This study investigates the effect of marketing strategy, accessibility, and tourism support infrastructure on foreign tourist satisfaction in Bali, Indonesia. Utilizing a quantitative approach, data was collected from 200 foreign tourists through structured questionnaires, employing a Likert scale ranging from 1 to 5. The data was analyzed using SPSS 26 software. The findings reveal that all hypotheses are positive and significant, indicating that effective marketing strategies, improved accessibility, and robust tourism support infrastructure substantially enhance foreign tourist satisfaction. These results underscore the importance of strategic marketing, accessible facilities, and comprehensive infrastructure in promoting tourist satisfaction and sustaining Bali's tourism industry. This study provides valuable insights for policymakers and stakeholders aiming to boost Bali's attractiveness as a global tourist destination.
THE INFLUENCE OF CONTENT MARKETING ON INSTAGRAM ON INTEREST IN BUYING WEDDING PACKAGES AT W BALI SEMINYAK Wirata, I Nengah; Citrawati, Luh Putu; Darmiati, Made
JURNAL BISNIS HOSPITALITI Vol 13 No 1 (2024): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v13i1.1379

Abstract

Social media forums are communication tools used in the social process that can be accessed anywhere, anytime, and directly via the internet. One of the strengths of social media forums is their direct influence on the formation of consumer buying interest. W Bali-Seminyak is one of the companies engaged in the hospitality sector that also uses social media as a strategy to attract consumer interest. Although W Bali-Seminyak has used several social media forums as a means of building interaction with consumers, the selection of strategies in social media marketing forums with content marketing strategies is still rarely used. Based on this phenomenon, a study was conducted that aims to analyze the effect of content marketing on Instagram on the interest in buying wedding packages at W Bali-Seminyak. The analytical method used is descriptive quantitative analysis using validity test, reliability test, multiple linear regression analysis, t test, F test and coefficient of determination. The results of the study indicate that there is a positive influence between content marketing on the buying interest of prospective brides and grooms together at W Bali-Seminyak. owned by W Bali-Seminyak
Kolaborasi Pentahelix Bagi Penguatan Peranan Perempuan Dalam Pengembangan Wisata Budaya Yang Berkelanjutan di Desa Taro Diwyarthi, Ni Desak Made Santi Diwyarthi; Citrawati, Luh Putu; Kusumarini, Indah; Ariasri, Nyoman Reni; Darmiati, Made
Sehati Abdimas Vol 7 No 1 (2024): Prosiding Sehati Abdimas 2024
Publisher : PPPM POLTESA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47767/sehati_abdimas.v7i1.905

Abstract

Penelitian ini melakukan kajian penguatan peranan perempuan dalam pengembangan wisata budaya berkelanjutan di desa Taro. Metode penelitian menggunakan observasi, wawancara mendalam dan studi dokumentasi. Responden penelitian sebanyak 25 orang yang mencakup masyarakat desa, pemerintah desa, akademisi, pengelola pondok wisata dan tokoh masyarakat. Melalui pendekatan kolaboratif berbasis pentahelix, penelitian ini mengungkap bahwa pemberdayaan perempuan di Desa Taro dapat memperkuat pembangunan hijau yang berkelanjutan. Program pelatihan dan pengabdian masyarakat yang melibatkan perempuan menunjukkan peningkatan signifikan dalam penerapan praktik pertanian organik, pembentukan kelompok usaha berbasis budaya lokal, dan kesadaran masyarakat terhadap pelestarian lingkungan. Media lokal memainkan peran penting dalam edukasi dan kampanye lingkungan, yang berdampak pada peningkatan keterlibatan masyarakat dan kunjungan wisatawan. Temuan ini memberikan model pembangunan desa wisata yang inklusif, berorientasi pada pelestarian budaya, dan mendukung ekosistem ekowisata yang berkelanjutan.
Pelatihan Penyusunan Proposal Event Bagi Masyarakat Desa Panji, Buleleng Wirata, I Nengah; Widaharthana , I Putu Esa; Suprastayasa, I Gusti Ngurah Agung; arjaya, ketut; Citrawati, Luh Putu; Ariasri, Nyoman Reni; Paramita , Ratri; Kusumarini, Indah; Sumadi, I Gede; Swandewi, Ni Kadek; Baskara, I Made Lingga
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 4 No. 2 (2024): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v4i2.1248

Abstract

Panji tourist village, Sukasada District, Buleleng has very unique and interesting natural and cultural tourism potential to be developed. Its development requires guidance, especially tourism awareness groups and local communities, on how to maximize this potential so that it can attract tourists and improve the welfare of local communities. Looking at the conditions and analysis of the needs of the local community, training in the form of knowledge and skills is needed in the field of developing the potential of the Panji tourist village through festival events. This activity was carried out through community service in stages by the Convention and Event Management Study Program, Bali Tourism Polytechnic with the aim of providing training in preparing event proposals for the Panji Buleleng Tourism Village community. Using a combination of theoretical lectures and hands-on practice, the training successfully produced five event proposals, including the "Panji Arts and Culture Festival 2024," designed as the village's flagship event. Evaluations showed that 85% of participants experienced an improvement in their understanding of proposal development, and 92% expressed satisfaction with the materials provided. Participants enthusiastically presented their creative ideas, which are expected to inspire the community to continue developing the village's potential through festival activities, attracting tourists, and enhancing the well-being of the residents of Panji Tourism Village.
The Influence of Promotion and Wedding Package Prices on Sales Volume at Happy Bali Wedding Wahyuni, Ni Made Melia Prashanti; Citrawati, Luh Putu; Sumadi, I Gede
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 3 No. 5 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v3i5.11283

Abstract

This study aims to find out and analyse the influence of promotions and wedding package prices on sales volume at Happy Bali Wedding. The data analysis technique used was quantitative descriptive through a statistical approach using a questionnaire and analysed by multiple linear regression, classical assumption test, individual parameter significance test (t-test), simultaneous significance test (F test) and determination coefficient R2. The number of samples taken was 74 respondents. The results of the research and discussion, the tcount value for X1 (5.667) > ttable (1.996) and the significance level of 0.000 < 0.05 and the tcount value for X2 (8.242) > ttable (1.996) and the significance level of 0.000 < 0.05, which means that partially the promotion variable (X1) and the wedding package price variable (X2) have a positive effect and significant to sales volume (Y). Based on the results of the F Test, it was shown that the F value calculated > F table (810.247 > 3.15) which means promotion (X1) and wedding package price (X2) simultaneously against sales volume (Y). From these results, it is known that promotions and wedding package prices are obtained the result of the influence of independent variables (X1 and X2) on the dependent variable (Y) that can be explained by the regression equation is 95.8%, while the remaining 4.2% is influenced by other factors that are not studied.
The Influence of Consumer Satisfaction on Loyalty at Destination Wedding By Bali Eve Dewi, Luh Kadek Wulan Kusuma; Citrawati, Luh Putu; Swandewi, Ni Kadek
Indonesian Journal of Applied and Industrial Sciences (ESA) Vol. 3 No. 5 (2024): September 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/esa.v3i5.11287

Abstract

This study aims to determine the effect of customer satisfaction (X) on loyalty (Y) at Destination Wedding by Bali Eve. Destination Wedding by Bali Eve is a company engaged in wedding planner services in Bali. Customer satisfaction is often closely related to the user experience when using a product or service. Consumer loyalty is inseparable from the satisfaction that the bride and groom have felt before. The method used in this research is quantitative with data analysis techniques Simple Linear Regression, T Test, and Coefficient of Determination (R2), with the SPSS Version 22 data processing application. The population in this study are consumers who have purchased services at Destination Wedding by Bali Eve. The number of respondents involved in this study was 53 people. The research instrument used is a questionnaire that has been tested for validity and reliability. The regression analysis results show Y = 4.523 + 0.220 (X). Based on the results of the t test, it shows that customer satisfaction (X) has a positive and significant effect on loyalty (Y). This means that the better customer satisfaction provided by Destination Wedding by Bali Eve, the higher the level of loyalty. Based on the Coefficient of Determination Test (R2), it is known that the customer satisfaction variable (X) has an effect of 59.6% on loyalty (Y) while 40.4% is influenced by other factors.
Preferensi Wisatawan Perempuan terhadap Keputusan Membeli dan Menginap pada Hotel Ramah Lingkungan dan Berkelanjutan di Kabupaten Karangasem: Female Travelers' Preferences for Purchasing and Staying Decisions at Eco-Friendly and Sustainable Hotels in Karangasem Regency Kusumarini, Indah; Diwyarthi, Ni Desak Made Santi; Citrawati, Luh Putu; Darmiati, Made; Wiartha, Nyoman Gede Mas
Edu Cendikia: Jurnal Ilmiah Kependidikan Vol. 4 No. 02 (2024): Artikel Riset Edisi Agustus 2024
Publisher : ITScience (Information Technology and Science)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47709/educendikia.v4i02.4505

Abstract

The increasing number of tourists and awareness of environmentally friendly hotels has encouraged the birth of research that analyzes the preferences of female tourists towards the decision to buy and stay at environmentally friendly and sustainable hotels in Karangasem Regency. This study uses a descriptive research method with a quantitative approach to 100 female tourist respondents who stayed at environmentally friendly and sustainable hotels in Karangasem Regency. Data collection techniques using questionnaires, observations, interviews and documentation studies. Data analysis techniques using SPSS tools to test the validity and reliability of the data. The results of the Factor Analysis using the Kaiser Meyer-Olkin Measure of Sampling Adequacy to test the significance of the attributes of each factor. Based on the correlation coefficient values ??of the attributes and attribute levels of environmentally friendly and sustainable hotels in Karangasem Bali, it is known that female tourists tend to pay more attention to the group of attractive advertising attributes, the number of followers, and promotions by famous artists with the highest correlation coefficient of 0.786 when choosing a hotel. The second important attribute group is friendly service and speed and accuracy of service with a correlation coefficient of 0.684. The third important attribute group includes the completeness of hotel facilities and the presence of local communities with a correlation coefficient of 0.283. However, ease of hotel access, display of advertisements in mass media, and local cultural activities are considered less important with a correlation coefficient of -0.727. Female travelers' preferences in choosing a hotel are also influenced by recommendations from others such as friends, colleagues, and family. Female travelers' preferences for purchasing and staying at environmentally friendly and sustainable hotels in Karangasem Regency
Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Pada Avinci Wedding Planner Yogyakarta Shifa, Laula Linatus; Citrawati, Luh Putu; Sumadi, I Gede
Journal of Event and Convention Management Vol. 4 No. 1 (2025): Journal of Event and Convention Management
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jecom.v4i1.2345

Abstract

Avinci Wedding Planner is a well-known wedding service provider in Yogyakarta City that has a variety of wedding packages. This study aims to analyze the influence of service quality on consumer satisfaction at Avinci Wedding Planner Yogyakarta. This study uses a quantitative method approach with a population of 194 consumers and a sample of 66 respondents determined using the Slovin Technique. Data collection using questionnaires, interviews, and documentation studies. The testing of the research instrument used validity test and reliability test with SPSS version 26. The data analysis techniques used were normality test, heterokedasticity test, simple linear regression analysis, f test, t test, and determination coefficient. The results showed that the quality of service had a positive and significant influence on consumer satisfaction with a t- calculated value greater than the t-table (9.065 > 1.99714) and a significance level of 0.000 < 0.05. The determination coefficient showed that service quality contributed 56.2% to consumer satisfaction, with 43.8% influenced by other variables. The reliability dimension and the assurance dimension received the highest score (4.39), while the responsiveness dimension with an average score of (4.34) scored the lowest. These findings help Avinci Wedding Planner to optimize the improvement of service aspects that have a significant effect on customer satisfaction.
Strategi Bauran Pemasaran Dalam Meningkatkan Penjualan Jasa Talent Di PT. Orange Production Asia Massa, Donita Ellyzabeth; Citrawati, Luh Putu; Asmarani, I Gusti Ayu Ratih
Journal of Event and Convention Management Vol. 4 No. 2 (2025): Journal of Event and Convention Management
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jecom.v4i2.2372

Abstract

This study analyzes how PT. Orange Production Asia applies marketing mix strategies to boost talent service sales, following a decline in 2023 after experiencing growth in 2022. The drop in sales is believed to be caused by limited service innovation, minimal promotional efforts, and difficulties in finding talents with flexible schedules. The research focuses on the seven elements of the marketing mix (7P): product, price, place, promotion, people, process, and physical evidence. Using a descriptive qualitative method, data was collected through interviews with company leaders and managers, direct observation, and documentation. Additionally, SWOT analysis and the SWOT Matrix (SO, ST, WO, WT) were used to develop strategic alternatives based on the company’s strengths, weaknesses, opportunities, and threats. The findings show that the current marketing strategies—especially product quality and the use of social media—have been effective in improving sales. However, challenges such as fluctuating event demand and limited available talents remain. To strengthen competitiveness, the study recommends diversifying services and expanding promotional channels.
Pengaruh Beban Kerja Terhadap Kinerja Pekerja Harian Lepas di PT Kreasi Indonesia Putra Gautama, I Made Lingga; Citrawati, Luh Putu; Sumadi, I Gede
Journal of Event and Convention Management Vol. 4 No. 2 (2025): Journal of Event and Convention Management
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jecom.v4i2.2378

Abstract

PT. Kreasi Indonesia Putra is an event organizer based in Bali, founded by Ihsan Halomoan Dili Lubis. Currently, PT. Kreasi Indonesia Putra has developed into a competent professional event organizer for both national and international events. The services provided by PT. Kreasi Indonesia Putra include activities such as production, gala dinners, meetings, conferences, team building, exhibitions, and incentive tours.This study aims to examine the influence of workload on the performance of freelance daily workers. The population consisted of all workers, with a sample of 38 freelance respondents. Data collection was conducted using questionnaires, analyzed through instrument testing, classical assumption tests, and multiple linear regression analysis. The results indicate that workload has a negative and significant effect on employee performance, based on a t-value of -6.108 and a significance level of 0.000. The magnitude of workload's influence on employee performance is 50.9%. Recommendations include assigning tasks according to available time and employee capabilities, providing regular training and guidance to employees, and supervising employees in carrying out their duties.
Co-Authors Adi Pratama, I Wayan Aditya, I Made Ivan Aldiani, Yuke Aristya, Ni Made Wulan Arjaya, Ketut Asmarani, I.G.A. Ratih Baskara, I Made Lingga Chintia Pinaria, Ni Wayan Darmiati, Made Dewi, Luh Kadek Wulan Kusuma Diwyarthi, Ni Desak Made Santi Diwyarthi Gautama, I Made Lingga I Gusti Ayu Ratih Asmarani I Gusti Ayu Ratih Asmarani I Gusti Ayu Ratih Asmarani I Gusti Ngurah Agung Suprastayasa I Ketut Arjaya I Nengah Wirata I Nyoman Lingga Sana I Putu Esa Widaharthana I Putu Gd Aditya Pradnya Putra I Wayan Adi Pratama Jata, I Wayan Ketut Arjaya Ketut Arjaya Kusumarini, Indah Lorensa, Kadek Risal Made Darmiati Made Yudhawijaya Massa, Donita Ellyzabeth Maswiartha, Nyoman Gede Ni Desak Made Santi Diwyarthi Ni Kadek Adela Amanda Putri Ni Kadek Swandewi Ni Komang Wulan Theresia Andari Ni Luh Natalia Nephoye Ni Luh Risma Saputri Ni Made Melia Prashanti Wahyuni Ni Nyoman Ayuning Suryawati Paramita , Ratri pinaria, ni wayan chintia Ratri Paramita Reni Ariasri, Nyoman Sanjaya, Ni Made Hellen Santi Diwyarthi, Ni Desak Made Shifa, Laula Linatus Sumadi, I Gede Swandewi, Ni Kadek Wahyuni, Ni Made Melia Prashanti Wiartha, Nyoman Gede Mas Widaharthana , I Putu Esa Widyasari, Nyoman Ari Trisna Dewi Manikan Wirata, I Nengah Yudhawijaya, Made