Article Per Year (5 Year)
p-Index From 2021 - 2026
2.304
P-Index
This Author published in this journals
All Journal Conference SENATIK STT Adisutjipto Yogyakarta MITRA: Jurnal Pemberdayaan Masyarakat Angkasa: Jurnal Ilmiah Bidang Teknologi KACANEGARA Jurnal Pengabdian pada Masyarakat JURNAL SURYA ENERGY International Journal of Engineering, Technology and Natural Sciences (IJETS) Jurnal Rekayasa Lingkungan Abdimas Galuh: Jurnal Pengabdian Kepada Masyarakat Vortex Prosiding Seminar Nasional Rekayasa Teknologi Industri dan Informasi ReTII Journal of Applied Community Engagement (JACE)
Benedictus Mardwianta, Benedictus
Institut Teknologi Dirgantara Adisutjipto
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Nursing Physics Public Health Transportation

Published : 32 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 32 Documents
Search

 1   2   3   4 
Customer Satisfaction as an Intervening Variable in the Relationship Between Service Quality, Marketing Mix, and Customer Trust at Airports Lestiani, Melia Eka; Jannah, Tsamratul; Budiono, Cyrilus Sukaca; Poerwanto, Eko; Mardwianta, Benedictus
Vortex Vol 6, No 2 (2025)
Publisher : Institut Teknologi Dirgantara Adisutjipto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.28989/vortex.v6i2.3700

Abstract

An airport is a facility where all stakeholders in the aviation industry converge, and its core product is “service,” which includes services for passengers, cargo, and aircraft. Customer satisfaction at airports is an essential outcome that must be delivered to all aviation industry stakeholders. This study aims to analyze the influence of service quality and marketing mix on customer trust, with customer satisfaction serving as an intervening variable at the airport. In reality, many airport service users still feel dissatisfied with both the services provided and the existing facilities. This is evident from various complaints submitted by users, indicating that they have not yet experienced satisfactory airport services. This research employs a quantitative method by distributing questionnaires to 100 respondents, consisting of domestic passengers at Minangkabau International Airport. The findings reveal that service quality and marketing mix have a significant partial and simultaneous effect on customer satisfaction. Furthermore, service quality, marketing mix, and customer satisfaction—both partially and simultaneously—have a significant influence on customer trust. However, the customer satisfaction variable is unable to mediate the relationship between service quality and the marketing mix toward customer trust.
Pemberdayaan Ekowisata Lembah Pelangi berbasis Smart Energy di Padukuhan Blimbingsari, Caturtunggal, Depok, Sleman Mardwianta, Benedictus; Wibowo, Teguh; Poerwanto, Eko; Subarjo, Abdul Haris
Abdimas Galuh Vol 8, No 1 (2026): Maret 2026
Publisher : Universitas Galuh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25157/ag.v8i1.21453

Abstract

Pengabdian ini bertujuan untuk melakukan pemberdayaan masyarakat melalui sosialisasi dan pelatihan  dengan cara meningkatkan keterampilan masyarakat Padukuhan Blimbingsari dalam pengelolaan ekowisata Lembah Pelangi melalui pelatihan pemanfaatan energi terbarukan berbasis smart energy, pengelolaan wisata berkelanjutan, serta digitalisasi promosi wisata, meningkatkan pemberdayaan dalam kemampuan dalam merancang strategi pemasaran melalui pelatihan dan pendampingan intensif, meningkatkan keterampilan pengolahan makanan belum terstandar (sedikit pedagang mengaplikasikan prinsip higiene), strategi mempertahankan pasokan bahan baku dan harga fluktuasi hingga ±15 %, manajemen usaha & pemasaran. dengan memanfaatkan media sosial untuk promosi. Kegiatan ini juga mencakup pelatihan teknis instalasi dan pemeliharaan panel surya, manajemen destinasi wisata berbasis komunitas, serta penggunaan teknologi informasi untuk promosi wisata. Warga masyarakat peserta pelatihan cukup tertarik dengan materi dan pelatihan yang disampaikan.
Co-Authors Abdul Haris Subarjo abdul haris subarjo Abdul Haris Subarjo abdul haris subarjo, abdul haris Agung Prakoso Anugrah Budi Wicaksono Anugrah Budi Wicaksono Arwin Datumaya Wahyudi Sumari Budiono, Cyrilus Sukaca Cahyadi, Rivaldi Dwi Catur Budi Waluyo, Catur Budi Daniel Setya Budi Dedet Hermawan Setiabudi Dedet Hermawan Setiabudi, Dedet Hermawan Denny Dermawan Desyandri Desyandri Diananto Prihandoko Djarot Wahju Santoso Dwi Hartini Eko Poerwanto Hamdani, Taufik Haris Subarjo, Abdul Husaini, Munawar Jannah, Tsamratul Kehi, De Richi Kris Hariyanto Kris Hariyanto Kris Hariyanto, Kris Lasmadi Lestiani, Melia Eka Lukito, Indro Mardiana Irawati Muhammad Fajar Arifin Munawar Husaini Nur Akhmad Triwibowo, Nur Akhmad Nurfi Ahmadi Nurfi Ahmadi Nurfi Ahmadi, Nurfi Oswald Richfild Tambunan Prattiwi, Elisabeth Anna Rahmawati, Fajar Khanif Setiawan, Paulus Sudarmanto Sudarmanto, Sudarmanto Teguh Wibowo Teguh Wibowo wiardefan, wayan