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All Journal JIPAGS (Journal of Indonesian Public Administration and Governance Studies) Jurnal Administrasi Publik (JAP) Jurnal Pendidikan Terbuka Dan Jarak Jauh Jurnal Agroqua: Media Informasi Agronomi dan Budidaya Perairan Jurnal Kebijakan Sosial Ekonomi Kelautan dan Perikanan Jurnal Abdi Insani Tax Literacy and Leadership Agility: Indigenous Peoples Awareness in Paying Taxes ABDI MOESTOPO: Jurnal Pengabdian pada Masyarakat Ilomata International Journal of Social Science Indonesian Journal of Social Science Research Ranah Research : Journal of Multidisciplinary Research and Development Sinergi Abdimas: Jurnal Pengabdian Masyarakat Journal of Social Work and Science Education Jurnal Ilmu Administrasi dan Pemerintahan Indonesia
Eha Saleha
Universitas Terbuka
Religion Agriculture, Biological Sciences & Forestry Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Transportation Other

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Pengaruh Kualitas Pelayanan Terhadap Kepuasaan Pasien BPJS Poli Penyakit dalam Rumah Sakit Bhayangkara Pontianak Saputro, Anton Hadi; Rochmawati, Ida; Saleha, Eha
Ranah Research : Journal of Multidisciplinary Research and Development Vol. 6 No. 5 (2024): Ranah Research : Journal Of Multidisciplinary Research and Development (Juli 20
Publisher : Dinasti Research

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/rrj.v6i5.996

Abstract

A hospital is a public facility owned by the government or private sector which has a very strategic role in efforts to improve public health services. The new paradigm of health services requires hospitals to provide quality services according to patients' needs and desires while still referring to professional and medical codes of ethics. Quality is the core of the survival of an institution. Therefore, hospitals are required to always maintain consumer trust by improving service quality so that consumer satisfaction increases. This study aims to analyze the influence of service quality on patient satisfaction at Bhayangkara Hospital, Pontianak City. The research method used in this research is a quantitative method to determine the quality of service that has the greatest impact on community satisfaction. Samples were taken from 95 patients. Data collection techniques use observation and questionnaires. The results of the research show that the influence of service quality on BPJS patient satisfaction in internal medicine poly health services at Bhayangkara Hospital, Pontianak, most of the respondents are in the satisfactory category and a small number of respondents are in the unsatisfactory category. The results of this research show that service quality, which consists of the variables reliability (X1), responsiveness (X2), assurance (X3) and empathy (X5), has a significant effect on patient satisfaction, while the tangibles variable (X4) has no significant effect. Then the variable with the most dominant influence on patient satisfaction is the empathy variable (X5). And to improve service quality, researchers hope that Bhayangkara Hospital will test these variables, especially those that have a negative influence (tangibles X4) so that they can comply with the rules and mechanisms for improving service quality on patient satisfaction. The researcher's advice to Bhayangkara Pontianak Hospital is that nurses at Bhayangkara Pontianak Hospital should be able to maximize services according to the promised time, increase trust and responsiveness to patient complaints, and pay attention to the physical facilities of the Bhayangkara Pontianak Hospital Internal Medicine Clinic.
Pemberdayaan Nelayan Berbasis Komunitas Dalam Pengolahan Produk Perikanan di Kabupten Talaud Hidayah, Zainur; Madya, Faizal; Pujiwati, Ami; Saleha, Eha; Malau, Albert Gamot; Maesaroh, Imas; Basir, Mohammad
ABDI MOESTOPO: Jurnal Pengabdian Pada Masyarakat Vol 8, No 2 (2025): Juli 2025
Publisher : Universitas Prof. Dr. Moestopo (Beragama)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32509/abdimoestopo.v8i2.5318

Abstract

Permasalahan utama yang dihadapi oleh pelaku usaha mikro di wilayah perbatasan Indonesia–Filipina adalah rendahnya produktivitas dan terbatasnya volume penjualan produk olahan, terutama pada sektor perikanan. Menjawab tantangan ini, Universitas Terbuka (UT) bekerja sama dengan Sekolah Tinggi Ilmu Komputer (STIK) Rajawali Talaud dan Pemerintah Kabupaten Kepulauan Talaud melaksanakan program Pengabdian kepada Masyarakat (PkM) yang berfokus pada peningkatan kapasitas produksi dan strategi pemasaran produk lokal. Permasalahan teknis seperti metode kerja yang belum efisien menyebabkan volume produksi masyarakat stagnan pada kisaran 3–5 kg per batch. Melalui program ini, dilakukan perbaikan metode produksi, pelatihan, serta optimalisasi proses kerja, yang mampu mendorong peningkatan kapasitas produksi menjadi 10–15 kg per batch sesuai permintaan pasar. Selain itu, dilakukan intervensi pada aspek pengemasan produk agar lebih menarik dan memenuhi standar distribusi yang lebih luas. Dampak signifikan dari kegiatan ini adalah meningkatnya daya saing produk lokal di pasar luar daerah, bahkan hingga menembus pasar ekspor ke Filipina dan Korea Selatan. Program ini menunjukkan bahwa kolaborasi lintas sektor yang terstruktur mampu mendorong pemberdayaan ekonomi masyarakat secara berkelanjutan di wilayah 3T (terdepan, terluar, tertinggal).
Examining the Use of Organizational Commitment and Total Quality Management to Enhance University Performance Hamzah, A Hadian Pratama; Nurhasanah, Nurhasanah; Saleha, Eha
Journal of Social Work and Science Education Vol. 6 No. 3 (2025): Journal of Social Work and Science Education
Publisher : Yayasan Sembilan Pemuda Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52690/jswse.v6i3.1290

Abstract

The output of this study is to develop a TQM implementation strategy to improve the inclusive performance of employees within the Universitas Terbuka (UT) environment. This research design leads to a mixed method in combining quantitative and descriptive data in analyzing the conditions of field findings. Quantitative descriptive research comprises problem formulation, model preparation, data collection, analysis, and application. Interpretative Structural Modeling (ISM) is the analytical technique employed in this study. Bhattacharya and Momaya’s application of ISM (2009), is a design that involves many relationships and interactions using tools and methods that allow a team of individuals to create a structure that outlines the connections between components in a single unit. The outcomes of classifying strategic components to enhance staff proficiency and knowledge in assisting UT’s as a PTN-BH consist of 15 criteria, which produce eight policy levels. Elements of stricter selection policies in recruiting. At the first level are the educational personnel (A1) and the components of mentoring in enhancing competence (A3). Four (four) sectors can be used to categorize the policy components that UT workers need to develop their skills and competences. Sector III (Linkages) is the most frequently utilized sector. This sector’s components are heavily reliant on one another, yet they also have a strong driving force.
PENGEMBANGAN BUDIDAYA IKAN HIAS DI DESA TONJONG KABUPATEN BOGOR Panggabean, Donwill; Sapuriningsih, Chikita Lestari; Hotman, Jan; Saleha, Eha
Jurnal Abdi Insani Vol 11 No 1 (2024): Jurnal Abdi Insani
Publisher : Universitas Mataram

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29303/abdiinsani.v11i1.1453

Abstract

The economy of local communities can be improved through the involvement of the community itself. Micro, small and medium enterprises (MSME) are one example. MSME are social institutions that function as a forum and means of development of every member of society, growing according to a sense of social responsibility from, for, and by the community. Community groups that are members of the "Agro Garuda Sakti Jaya" are located in Tonjong Village, Tajur Halang District, Bogor Regency, the economic business activities carried out are the cultivation of freshwater ornamental fish Neon Tetra, Rasbora Harlequin, and Rainbow Fish. The purpose of this community empowerment activity is to improve the skills of the Agro Garuda Sakti Jaya through ornamental fish farming training, natural feed culture training, and water quality measurement training. Participatory Action Research (PAR) is the method used in this community empowerment activity. The results of the activity showed: 1) increased knowledge of partners about biofloc technology and skills in making biofloc ponds; 2) increased knowledge and skills of partners in doing good ornamental fish farming; 3) increased knowledge and skills of partners in conducting good natural feed culture; and 4) increase ornamental fish production by 40% from before the implementation of activities. This community empowerment activity has a positional impact, because partners are able to adopt biofloc technology, and are able to carry out ornamental fish farming and natural feed culture well.
Model Pemberdayaan Pertanian dan Kebijakan Pembangunan Dalam Mewujudkan Pilar Keamanan Pangan Asnamawati, Lina; Herawati, Is Eka; Saleha, Eha; Yuliawati; Nurmalia, Ana
Jurnal Agroqua: Media Informasi Agronomi dan Budidaya Perairan Vol 22 No 1 (2024): Jurnal Agroqua
Publisher : University of Prof. Dr. Hazairin, SH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32663/ja.v22i1.4389

Abstract

Community empowerment is an economic development concept that outlines community values to create a new paradigm in development that is people-centered and participatory. The Systematic Literature Review (SLR) approach was used by the researchers to perform their investigation. To capture worldwide trends from previous research, data was analyzed using Microsoft Excel and the Bibliometric tool. The Prism Protocol was used to collect data. An in-depth examination of 44 papers on farmer empowerment and agricultural development policies to achieve sustainable food was undertaken. According to the study's findings, the four pillars of food security are availability, affordability, usage, and stability, and empowerment should play a part in strategic food and nutrition strategies from 2020 to 2024. Empowerment stresses the acquisition of sufficient skills, knowledge, and abilities.
Keberadaan Rumah Negara terhadap Efisiensi Pelaksanaan Tugas dan Motivasi Kerja Pegawai di Rumah Tahanan Negara (Rutan) Kelas IIB Balige Sumatera Utara Ginting, Syntha Ekanintha; Saleha, Eha
JIAPI: Jurnal Ilmu Administrasi Dan Pemerintahan Indonesia Vol. 5 No. 2 (2024): December
Publisher : Universitas Terbuka

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33830/jiapi.v5i2.9206

Abstract

State house is one form of compensation in the form of facilities provided to officials or civil servants as a place of residence in supporting the performance of their duties. residential place in supporting the implementation of their duties. In conducting security in the detention house, it is 24-hour security is required. Employees are required to always be ready to attend office, assist and overcome disturbances to security and order. The existence of this state house is expected to be one of the solutions to support security and disturbances in detention. security and disturbances in detention centers. However, it is necessary to know the extent to which the existence of a state house provides benefits in supporting the efficient implementation of tasks and increase employee motivation. The purpose of this research is to see the effect of the relationship between the existence of a state house on the efficiency implementation of tasks and work motivation at the Balige Class IIB State Detention Center North Sumatra. The method used in this research is quantitative quantitative research method. Data collection techniques are observation and questionnaires. The results of this study indicate that there is a relationship between the existence of a state house and the efficiency of task implementation. with the efficiency of task implementation is significant in the same direction with a moderate relationship, while the relationship with employee motivation is moderate. moderate relationship, while the relationship with employee work motivation is unidirectional with a strong relationship. In conclusion, the existence of a state house can significantly can significantly support the efficiency of task implementation and increase motivation of employees at the Balige Class IIB State Detention Center.
Co-Authors A. Hadian Pratama Hamzah Albert Gamot Malau Ami Pujiwati Amud Sunarya Aprillia, Bunga Basir, Mohammad Donwill Panggabean Faizal Madya Ginting, Syntha Ekanintha Herawati, Is Eka Hidayah, Zainur Hutasoit, Erikson Ida Rochmawati, Ida Imas Komariyah Imas Maesaroh Jan Hotman Jasrial Jasrial Lina Asnamawati, Lina Muliadi, Adi Nurhasanah Nurhasanah Nurmalia, Ana Pamungkas, Pamungkas Rahmat Hidayat Rinda Noviyanti, Rinda Safitri, Julia Sapuriningsih, Chikita Lestari Saputro, Anton Hadi Soeryo Adiwibowo SRI RAHAYU Sunarya, Amud Sunarya Tirtariandi El Anshori, Yuli Vivi Indra Amelia Nasution Yonvitner - Yuli Tirta Riandi Yuli Tirtariandi El Anshori Yuli Tirtariandi El Anshori Yuliawati