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All Journal Professional : Jurnal Komunikasi dan Administrasi Publik Cosmogov: Jurnal Ilmu Pemerintahan Jurnal Manajemen Pelayanan Publik JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Societas : Jurnal Ilmu Administrasi dan Sosial Syntax Idea Jurnal Darma Agung International Journal on Social Science, Economics and Art JSIP: Jurnal Studi Ilmu Pemerintahan Edu Sociata : Jurnal Pendidikan Sosiologi Jurnal Nusantara Berbakti Jurnal Informasi Pengabdian Masyarakat PUBLICUS: JURNAL ADMINISTRASI PUBLIK Ardhi: Jurnal Pengabdian dalam Negri Holistik Analisis Nexus Konstitusi: Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Tamalanrea: Journal of Government and Development EVOKASI: Jurnal Kajian Administrasi dan Sosial Terapan
Aminah Bahasoan
Universitas Pattimura
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mechanical Engineering Social Sciences Transportation Other

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Efektivitas Penerapan Standar Operasional Prosedur (SOP) Pelayanan Administrasi di Kantor Kelurahan Namasina Kecamatan Kota Masohi Kabupaten Maluku Tengah Noya, David Maykel; Bahasoan, Aminah; Pattimukay, Hengky Virgo Richardo
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 8, No 1 (2024): Februari 2024
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v8i1.2024.%p

Abstract

Penelitian ini membahas penerapan Standar Operasional Prosedur (SOP) dalam meningkatkan efektivitas administrasi publik, khususnya di sektor pelayanan pemerintah daerah. SOP berperan penting dalam menciptakan standar kerja yang konsisten, meminimalkan risiko kesalahan, dan meningkatkan akuntabilitas. Penelitian ini menggunakan pendekatan kualitatif dengan mengacu pada studi literatur dan data empiris yang relevan. Hasil penelitian menunjukkan bahwa penerapan SOP yang efektif dapat meningkatkan efisiensi proses kerja, memberikan kejelasan peran bagi pegawai, dan meningkatkan kepuasan masyarakat terhadap pelayanan publik. Namun, terdapat hambatan seperti kurangnya pemahaman pegawai terhadap SOP dan resistensi terhadap perubahan. Oleh karena itu, diperlukan pelatihan berkelanjutan dan evaluasi berkala untuk memastikan SOP diimplementasikan secara optimal. Penelitian ini memberikan rekomendasi kepada instansi pemerintah untuk memperkuat kebijakan terkait SOP melalui pendekatan partisipatif dan penggunaan teknologi informasi sebagai sarana pendukung. Implikasi dari penelitian ini diharapkan dapat menjadi acuan dalam memperbaiki tata kelola administrasi publik guna mencapai good governance.Kata Kunci: Standar Operasional Prosedur, Administrasi Publik, Efektivitas
Peran Al-Hidayah dalam Membangun Kepemimpinan Berbasis Akhlak Mulia Bahasoan, Aminah; Asep Asep
Jurnal Informasi Pengabdian Masyarakat Vol. 2 No. 4 (2024): November: Jurnal Informasi Pengabdian Masyarakat
Publisher : Institut Nalanda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47861/jipm-nalanda.v2i4.1354

Abstract

Abstract: Pengajian Al-Hidayah faces challenges with low participation and active involvement of its members in activities that could develop leadership skills. Therefore, this community service program aims to enhance the leadership spirit of its members through spiritual development methods and Islamic studies. The program was conducted at Grand Avira Hotel Ambon, involving more than 50 members as participants. The program combines mentoring, coaching, and interactive discussions, while utilizing social media as a platform for communication and online discussions to improve participant engagement. The implementation method is divided into three stages: preparation, execution, and evaluation. During the execution stage, participants took part in lectures and leadership simulations, designed to sharpen their communication and decision-making skills. The evaluation results showed that participants' motivation and satisfaction levels exceeded 80%, with active participation rates of 75% in simulations, 78% in group discussions, and 80% in online meetings. This program successfully enhanced participants' understanding and skills in Islamic leadership. The primary recommendation is to continue monitoring and conducting ongoing evaluations to further develop the program and adapt it to other communities, with a focus on strengthening member engagement and ensuring sustainable leadership regeneration.
Sub-District Head Leadership in Batabual Sub-District, Buru Regency Rina Buton; Aminah Bahasoan; Ivonny Yeany Rahanra
Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi Vol. 2 No. 1 (2025): Konstitusi : Jurnal Hukum, Administrasi Publik, dan Ilmu Komunikasi
Publisher : Asosiasi Peneliti dan Pengajar Ilmu Hukum Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62383/konstitusi.v2i1.434

Abstract

This research is a qualitative study with a sample size of 9 participants. It aims to examine the leadership of the Sub-District Head in Batabual Sub-District, Buru Regency. The study was conducted at the Batabual Sub-District Office in Buru Regency. Primary data collection was carried out through interviews with several informants directly involved in the leadership process of the Sub-District Head in Batabual. The findings of this study indicate that the leadership of the Sub-District Head in Batabual Sub-District cannot yet be considered effective and does not meet the standards expected by employees and the community. Consequently, aspects such as service delivery, community empowerment, and infrastructure remain inadequate.
Quality of public services at the Ahusen Village Office, Sirimau District, Ambon City Bahasoan, Aminah; Sakir, Ahmad Rosandi; Almahdali, Humairah
Tamalanrea: Journal of Government and Development (JGD) Vol. 1 No. 2 (2024): AGUSTUS 2024
Publisher : Department of Government Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69816/jgd.v2i1.35988

Abstract

The purpose of this study is to identify in depth the root of the problems faced by the Ahusen Village Office in terms of the quality of service to the community in Sirimau District, Ambon City. This study uses a type of quantitative descriptive research. The location of the study is the Ahusen Village Office, Sirimau District, Ambon City, The sample from the study for employees was taken by purposive sampling, which was 5 people. As for the community respondents, they were taken incidentally, namely 25 people. Thus the total number of samples is as many as 30 people The data that has been successfully collected related to each of the indicators mentioned above, will be analyzed by a quantitative descriptive method where the data obtained will be displayed through a frequency table, then to draw conclusions about each indicator seen through the tendency of respondents' answers. The results of the study showed that there was a variation in the perception of service quality at the Ahusen Village Office. While there are positive perceptions regarding employee appearance, computer availability, and employee willingness to hear complaints and provide assistance, there are significant challenges related to timeliness, accuracy, readiness, willingness, accuracy, knowledge, trust, and service security. Further evaluation and comprehensive corrective actions are needed to improve the quality of services and overall community satisfaction. These improvement efforts can include employee training, improved physical facilities, improved communication between employees and the community, and stricter supervision of the quality of services provided.
Public Service Transformation: Innovative Strategies of Ambon City Government Towards Openness and Public Satisfaction Bahasoan, Aminah
Jurnal Manajemen Pelayanan Publik Vol 8, No 2 (2024): Jurnal Manajemen Pelayanan Publik
Publisher : Universitas Padjadjaran

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24198/jmpp.v8i2.52436

Abstract

This research discusses the public service transformation efforts undertaken by the Ambon Government, focusing on innovative strategies aimed at achieving transparency and improving public satisfaction. Using a qualitative approach and case study method, this research explores various aspects of the government's initiatives to innovate public services, involving in-depth interviews, participatory observation, and document analysis to reveal the complexity of the innovative strategies implemented. The results reveal a paradigm shift in service delivery, characterized by the integration of advanced technology, smart governance principles, and citizen-oriented practices. The emphasis on openness is reflected in the utilization of information and communication technologies to disseminate real-time information, policy updates, and detailed procedures. Digital platforms, including online portals and smart apps, significantly improve accessibility, empower citizens with diverse information, and shape a culture of openness. In addition, the government's commitment to citizen participation is emphasized through its involvement in the decision-making process. Participatory forums and feedback mechanisms have facilitated active engagement, ensuring that people's voices contribute to policy formulation and service improvement. The research reflects on how this inclusive approach has positively impacted citizen satisfaction and trust in the government, leading to 34 awards in public service innovation throughout 2023.
PENGARUH KOMPETENSI TERHADAP KINERJA PEGAWAI PADA KANTOR DINAS PEMBERDAYAAN MASYARAKAT DAN DESA PROVINSI MALUKU Rafi, Rafif; Rengifurwarin, Zainal Abidin; Bahasoan, Aminah
JURNAL DARMA AGUNG Vol 33 No 1 (2025): FEBRUARI
Publisher : Lembaga Penelitian dan Pengabdian kepada Masyarakat Universitas Darma Agung (LPPM_UDA)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46930/ojsuda.v33i1.5024

Abstract

This study examines the impact of employee competence on the performance of staff at the Office of Community Empowerment and Village Affairs in Maluku Province. Competence, which includes the knowledge, skills, and abilities of employees, plays a critical role in influencing their job performance. The research uses a quantitative approach with surveys conducted among employees of the office to gather data. The findings indicate a significant positive relationship between employee competence and their performance. Higher levels of competence, particularly in technical skills, leadership, and communication, are associated with improved job performance. This research also highlights the importance of continuous professional development and training to enhance employee competencies, which in turn can boost the overall performance of the office. The results suggest that improving the competence of government employees is a crucial factor in achieving better public service delivery, especially in the context of community empowerment and village development programs in Maluku. The study concludes that efforts to improve employee competence should be prioritized to ensure optimal organizational performance.
Penguatan Karakter Insani dan Ukhuwah Islamiyyah melalui Peringatan Maulid Nabi Berbasis Rumah di Desa Larike Aminah Bahasoan; Asep Asep
ARDHI : Jurnal Pengabdian Dalam Negri Vol. 3 No. 3 (2025): June : ARDHI : Jurnal Pengabdian Dalam Negri
Publisher : Asosiasi Riset Pendidikan Agama dan Filsafat Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ardhi.v3i3.1154

Abstract

Noble human character and ukhuwah Islamiyyah are the main pillars in building a harmonious, religious and civilized society. Larike Village faces the challenge of declining community participation in religious activities, especially recitation and commemoration of the Prophet's birthday, which has the potential to weaken the social and moral values of the community. This community service aims to strengthen character and ukhuwah through an innovative approach by holding Maulid Nabi activities in rotation at residents' homes, integrating the exemplary value of the Prophet, Islamic parenting, and intensive social interaction. This participatory and cultural-based implementation method succeeded in reviving the collective spirit and strengthening awareness of the mother's role as an agent of family and community change. The results of the service showed a significant increase in religious spirit, quality of ukhuwah, and parenting awareness. This model proved to be effective, sustainable, and has the potential for replication in other communities facing similar challenges
ANALISIS KINERJA PEGAWAI DALAM PELAYANAN PUBLIK: STUDI KASUS PADA KANTOR KECAMATAN MARLASI KABUPATEN KEPULAUAN ARU Ahmad Rosandi Sakir; Bahasoan, Aminah; Almahdali, Humairah
EVOKASI: Jurnal Kajian Administrasi dan Sosial Terapan Vol. 4 No. 1 (2025): EVOKASI
Publisher : Sekolah Vokasi, Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20961/evokasi.v4i1.1741

Abstract

Permasalahan dalam pelayanan di Kantor Camat Marlasi seringkali terkait dengan sejumlah aspek kritis yang memengaruhi kualitas layanan publik, Berupa (1). keterampilan dan kompetensi, (2) Manajemen Waktu, (3) Beban Kerja, (4). Etika dalam PelayanaN Publik. Penelitian ini mengadopsi pendekatan deskriptif kualitatif untuk menganalisis kinerja pegawai dalam pelayanan publik di Kecamatan Marlasi, Kabupaten Kepulauan Aru. Lokasi penelitian berfokus di Kecamatan Marlasi, Kabupaten Kepulauan Aru. Informan penelitian terdiri dari pegawai di Kantor Camat Marlasi yang terlibat dalam proses pelayanan publik, seperti administratif, perizinan, dan kegiatan lainnya. Selain itu, masyarakat yang menjadi pengguna layanan di kecamatan tersebut juga menjadi informan penting untuk mendapatkan perspektif mereka terhadap kinerja pegawai. Penelitian menyoroti pentingnya evaluasi kompetensi pegawai di Kantor Camat Marlasi, Kepulauan Aru. Keahlian teknis, keterampilan interpersonal, dan pengetahuan menjadi pondasi utama untuk tugas administratif dan pelayanan kepada masyarakat. Camat Marlasi menegaskan bahwa kompetensi, terutama pengetahuan aturan administrasi dan keterampilan teknis, kunci dalam pelayanan yang memuaskan, sesuai teori manajemen sumber daya manusia. Keterampilan interpersonal juga penting dalam pelayanan publik, didukung oleh teori komunikasi organisasi. Analisis kompetensi, termasuk pemahaman pengetahuan teknis, kepatuhan aturan, dan e-government, mencerminkan pendekatan modern. Identifikasi pengembangan melalui analisis kompetensi mendukung pendekatan pembinaan sumber daya manusia. Kesimpulannya, penekanan pada kompetensi dan etika pegawai di Kantor Camat Marlasi dapat meningkatkan kualitas layanan publik dan membangun kepercayaan masyarakat.
Co-Authors Abubakar, Fairus B. S. Ahmad Rosandi Sakir Al-Hamid, Rugayah Almahdali, Humairah Arjuna Yusuf Maulana Kubangun Asep asep asep Hendry Selanno Herpiana Sinaga Ivonny Y. Rahanra Kusaly, Hartalena Efangelista Leasa, Elsa Mike J Rolobessy Myla Libran, Resya Noya, David Maykel Pattimukay, Hengky Virgo Richardo Patty, Julia Theresia Petronela Sahetapy Rafi, Rafif Rahanra, Ivonny Yeany Rena Yuliana Rengifurwarin, Zainal Abidin Resya Myla Libran Rina Buton Rizki Muhammad Ramdhan Sahetapy, Petronela Selanno, Hendry Soselisa, Pieter S. Ufi, Josep Antonius