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All Journal Jurnal Pengabdian Kepada Masyarakat (Indonesian Journal of Community Engagement) JAKPP : Jurnal Analisis Kebijakan & Pelayanan Publik Jurnal Penelitian Politik Jurnal Pemberdayaan: Publikasi Hasil Pengabdian Kepada Masyarakat Journal of Humanity and Social Justice BISNIS & BIROKRASI: Jurnal Ilmu Administrasi dan Organisasi Development Policy and Management Review Postgraduate Management Journal Jurnal Pengabdian Sosial Journal of Digital Sociohumanities
Andi Ahmad Yani, Andi Ahmad
Unknown Affiliation
Religion Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Digital Transformation of Public Services: An Analysis of the Effectiveness of Online Services at the Local Government Level Indar, Indra Nur; Razi, Dien Fakhrur; Atmansyah, Lutfi; Yani, Andi Ahmad; Ismail, Nuralamsyah
Journal of Digital Sociohumanities Vol. 1 No. 2 (2024)
Publisher : Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25077/jds.1.2.92-101.2024

Abstract

This study examines the effectiveness of online services at the local level (District) Office which sees the existence of E-Gov encouraging the government to create good governance in providing information needs and transparency to the community. The renewal of public services in the reform era is the main focus of the government as an effort to realize good governance. The research method used is qualitative. This research uses the concept proposed by Pedrosa et al (2022) which uses eight indicators of the effectiveness of digital public services: ease of use, usefulness, simplicity, reliability, availability, understandable, consistent, and fast. The results showed that online-based services at the agency were effective in several aspects, such as trust and availability, but there were still shortcomings in the aspects of simplicity and consistency. Online services are considered easy to find through familiar channels and have a fast response, less than an hour. Nevertheless, the implementation of online service SOPs still needs to be improved. This study concludes that online services have become an attractive asset in the effort to transform the digitalization of public services.
Unraveling The Complexity of Urban Vulnerability: Challenges And Strategies In Addressing Social Urban Problem In South Sulawesi Yani, Andi Ahmad; Hans, Amril; Dewi, Dwiana Fajrinawati; Kasogi, Muhammad Adnan; Nugraha, Rahmat Nurul; Yahya, Andi Fitriyani
Development Policy and Management Review (DPMR) Volume 3 Issue 2 December 2023
Publisher : Pusat Penelitian Kebijakan Pembangunan, Universitas Hasanuddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61731/dpmr.v3i2.32776

Abstract

Street children, homeless individuals, and beggars are intricate societal issues that predominantly manifest in urban regions, especially the urban areas of South Sulawesi. The South Sulawesi Provincial Government and the district/city governments in urban areas have implemented policies to address the issue of street children, homeless individuals, and beggars. However, these policies have not been effectively implemented and have not had a significant impact on addressing the problem in urban areas of South Sulawesi. The provincial and district/city administrations in South Sulawesi have four problems in addressing this social issue: family dysfunction, program limits, community involvement, and limited institutional capability. In South Sulawesi, the provincial and district/city administrations in metropolitan areas oversee inter-regional coordination plans and implement preventive, curative, and rehabilitative program strategies to address the issue of street children, beggars, and homeless individuals.
Co-Authors A.A. Ketut Agung Cahyawan W Abdullah, Muh Tang Abdullah, Muhammad Tang Adang, Rio Wahyuda Agussalim Burhanuddin, Agussalim Ahmad, Badu Amril Amril Amril Hans Anwar, Zulvian Apriansyah, Donny Asal Erlin Mulyadi Atmansyah, Lutfi Atta Irene Allorante Dewi, Dwiana Fajrinawati Dominggus Elcid Li Edy, Nelman Hans, Amril Indar, Indra Nur Ismail, Nuralamsyah Kasogi, Muhammad Adnan Mahfuz, Darul Muh Tang Abdullah Muhammad Yunus Mujahid, Faiz Mulyadi Mulyadi Nara, Nurdin Nasution, Adnan Nugraha, Rahmat Nurul Nuralamsyah, Nuralamsyah Pausi, Rizal Ramli AT, Muhammad Razi, Dien Fakhrur Siregar, Rehan Paduko Sujarwoto Sujarwoto, Sujarwoto Suryana, Putri Aulia Erpita Yahya, Andi Fitriyani