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All Journal Jurnal Simantec Interest : Jurnal Ilmu Kesehatan POSITIF Jurnal Manajemen Kesehatan Indonesia Jurnal Riset Teknologi dan Inovasi Pendidikan (Jartika) MITRA: Jurnal Pemberdayaan Masyarakat JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Kesehatan Media Husada Jurnal Bahana Kesehatan Masyarakat (Bahana of Journal Public Health) JUKANTI (Jurnal Pendidikan Teknologi Informasi) Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Jurnal Teknik Informatika (JUTIF) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Abdi Masyarakat Indonesia Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) JAMAS: Jurnal Abdi Masyarakat Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat Jurnal Pendidikan Teknologi Informasi (JUKANTI) Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Jurnal Kesehatan Qamarul Huda KREATIF: Jurnal Pengabdian Masyarakat Nusantara Seminar Nasional Pariwisata dan Kewirausahaan (SNPK)
Avid Wijaya
Poltekkes Kemenkes Malang
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Pengembangan Desain Map Rekam Medis sebagai Program Magang Mahasiswa di Puskesmas Mojolangu Wijaya, Avid; Abdullah , Rizky
MITRA: Jurnal Pemberdayaan Masyarakat Vol. 8 No. 2 (2024): Mitra: Jurnal Pemberdayaan Masyarakat
Publisher : Institute for Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/mitra.v8i2.5433

Abstract

The Community Health Center (Puskesmas), as the foundation of public health services, requires improved efficiency in medical record management to enhance service quality. The optimal design of medical record maps is a key element in establishing a structured and easily accessible patient information recording system. The main objective of this community service is to enhance the quality and efficiency of healthcare services at Puskesmas Mojolangu through the development of medical record map designs. The methodology employed is internship, where students are actively involved in the development of medical record map designs at Puskesmas Mojolangu. The steps involve user needs analysis, map design development, implementation, and evaluation. Students and Supervisors coordinate and interact with healthcare professionals and administrative staff at the health center to gather constructive input and feedback. The outcome of this community service is the development of more efficient and structured medical record map designs. The new design is expected to improve information accessibility, expedite data retrieval processes, and reduce the risk of errors in recording. The implementation of the new medical record map design is also anticipated to have a positive impact on inter-unit coordination at Puskesmas Mojolangu. The students' contribution as change agents in the development of the medical record system has provided innovative solutions to overcome challenges faced by the health center in managing patient health information. The conclusion drawn from this activity indicates that involving internship students in the development of medical record map designs can be a positive step in enhancing primary healthcare services.
Pemanfaatan Video Edukasi dan Pelatihan Canva untuk Mendukung Kesehatan Anak Panti Asuhan Avid Wijaya; Prima Soultoni Akbar; Eiska Rohmania Zein
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8394

Abstract

The Al-Ikhlas Orphanage, located in Sidorahayu Village, Malang, faces challenges related to low levels of health education and limited awareness of non-communicable diseases (NCDs) among the children. These issues stem from restricted resources and inadequate access to relevant health information.This community service program aims to enhance the children’s health knowledge, digital literacy, and awareness of NCDs. The implementation methods include developing educational video content tailored to the children’s level of understanding, conducting training on video creation using the Canva application and promoting healthy lifestyle practices, as well as evaluating the program through satisfaction surveys, interviews, and skill assessments.The targeted outcomes include improved knowledge among orphanage children about NCD prevention, acquisition of basic skills in educational video production, documentation of the activities in video format, and publication of a scientific article in a national journal.The results demonstrate an increase in the children’s understanding of the importance of NCD prevention, enhanced practical skills in producing educational videos using Canva (including template selection, addition of text, images, and audio, as well as video export), and greater motivation and enthusiasm among participants to independently create health-related educational content.
Qualitative Study on Data Integration Challenges for Implementing CRM in Health Promotion at Indonesian Primary Health Care Wijaya, Avid; Zein, Eiska Rohmania; Caesar Putra, Muhammad Dudayev; Rusdi, Achmad Jaelani; Sangkot, Hartaty Sarma
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 6 (2025): JUTIF Volume 6, Number 6, Desember 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.6.5616

Abstract

Primary health care (PHC) is increasingly required to implement targeted, adaptive, and evidence-based health promotion in line with the growth of digital health technologies. Nevertheless, the utilization of routine medical record data as a foundation for Customer Relationship Management (CRM) to support health promotion in PHC remains limited. Key constraints include fragmented information systems, high data processing burdens, and restricted analytic capacity. This study aimed to explore existing practices, barriers, and system development needs related to medical record based CRM to strengthen data-driven health promotion, with particular attention to data integration. A qualitative exploratory study was conducted in 2025 at PHC Wagir, Malang District, Indonesia. Data were obtained through semi-structured in-depth interviews with two key informants: a health promotion officer and a medical record and health information (RMIK) officer. Thematic analysis focused on five domains: current systems, use of data in PHC programs, challenges in data provision and utilization, information system requirements, and expectations for system development. The findings indicate that health promotion data are dispersed across multiple non-integrated applications, leading to double data entry, spreadsheet-based reprocessing, limited filtering, and minimal trend analysis or target segmentation. System instability and limited human resources further constrain analytic use. Informants emphasized the need for an integrated “single window” system featuring automated summaries, flexible filtering, disease trend visualization, multiuser access, and cross program integration. This study advances informatics in public health by proposing a socio technical framework for data-driven CRM implementation in resource limited primary care settings.
Design of a Clinical CRM Model Integrated with EMR to Support NCD Education Wijaya, Avid; Soultoni Akbar, Prima; Rohmania Zein, Eiska; Fadly, Fery; Ajeng Trikusumah, Rizka
Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Vol. 8 No. 1 (2026): February
Publisher : Jurusan Teknik Elektromedik, Politeknik Kesehatan Kemenkes Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35882/ijeeemi.v8i1.280

Abstract

Non-Communicable Diseases (NCDs) have become a major global health issue requiring serious attention, a challenge for the global health system, because of factors such as urbanization, lifestyle changes, and population aging have caused increased cases of diseases such as diabetes, cancer, and cardiovascular disorders worldwide. Clinics play a crucial role in providing health education to the community to increase awareness of NCD prevention. Health service optimization can be achieved through the integration of Customer Relationship Management (CRM) and Electronic Medical Record (EMR) systems, which enable improved patient-provider relationships and more effective access to medical records. This study aims to develop an integrated CRM EMR application model for clinics as a tool for NCD education. The study employed a user-centered design approach with a descriptive research methodology. The research stages consisted of research, requirements, design, and evaluation, conducted through literature reviews, field data collection, and interviews with clinic staff to identify system requirements and user experiences. The design phase produced a database model, relational tables, and a user interface prototype that represent the integration of CRM and EMR systems. The findings indicate that the proposed model has the potential to improve the efficiency of patient data management, facilitate health education, and strengthen interactions between patients and healthcare providers. The main contribution of this research is the provision of technical outputs in the form of a database design and user interface prototype, which can serve as the foundation for further development and implementation of an integrated CRM EMR system in clinics. By embedding the CRM–EMR model within broader e-health strategies and community-based health promotion programs, this research lays the groundwork for a sustainable digital ecosystem that supports preventive healthcare and advances Indonesia’s digital health transformation.
EKSPLORASI POTENSI KEWIRAUSAHAAN MAHASISWA DALAM PEMBELAJARAN MELALUI KEGIATAN EXPO Avid Wijaya
Seminar Nasional Pariwisata dan Kewirausahaan (SNPK) Vol. 2 (2023): MEI
Publisher : Sahid University Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/snpk.vol2.2023.188

Abstract

Pembelajaran kewirausahaan di kampus menjadi semakin penting dalam era globalisasi dan digitalisasi saat ini. Penelitian ini bertujuan untuk mengeksplorasi dan menganalisis pembelajaran kewirausahaan di kampus melalui kegiatan expo. Penelitian ini dilakukan dengan melakukan pengamatan langsung terhadap kegiatan expo kewirausahaan yang diadakan di kampus, serta menganalisis dokumen-dokumen terkait pembelajaran kewirausahaan di kampus. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus, di mana peneliti memfokuskan pada sebuah kasus spesifik yaitu kegiatan expo kewirausahaan di kampus. Metode observasi digunakan untuk mengamati kegiatan expo kewirausahaan di kampus, termasuk jenis kegiatan yang dilakukan, materi yang disampaikan, dan partisipasi mahasiswa dalam kegiatan tersebut. Selain itu, metode studi dokumen digunakan untuk menganalisis dokumen-dokumen terkait pembelajaran kewirausahaan di kampus. Hasil penelitian menunjukkan bahwa kegiatan expo kewirausahaan di kampus memberikan kontribusi yang signifikan dalam pembelajaran kewirausahaan. Kegiatan ini memungkinkan mahasiswa untuk mengembangkan keterampilan kewirausahaan, seperti pengembangan ide bisnis, kreatifitas, dan pemasaran produk. Selain itu, pembelajaran kewirausahaan di kampus dapat ditingkatkan dengan memperluas jenis kegiatan yang tersedia dan memperkuat kerja sama dengan dunia industri. Kesimpulannya, penelitian ini memberikan kontribusi penting dalam meningkatkan pemahaman tentang pembelajaran kewirausahaan di kampus dengan menggunakan kegiatan expo. Diharapkan hasil penelitian ini dapat digunakan sebagai acuan untuk meningkatkan kualitas pembelajaran kewirausahaan di kampus dan mempersiapkan mahasiswa untuk menjadi wirausaha yang sukses di masa depan.
Relationship Between Satisfaction and Waiting Time in Polowijen Primary Health Care Malang Sangkot, Hartaty Sarma; Putri, Amalia Yunan; Pitoyo, Achmad Zani; Suryandari, Endang Sri Dewi Hastuti; Wijaya, Avid
Interest : Jurnal Ilmu Kesehatan Article in Press: INTEREST-Jurnal Ilmu Kesehatan
Publisher : Poltekkes Kemenkes Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37341/interest.v15i1.576

Abstract

Background: Patient satisfaction depends on the quality of service, service waiting time, and the efforts made by officers to fulfill patient desires with the services provided. Waiting time that is too long will cause dissatisfaction with the patient. This study aims to analyze the relationship between waiting time and patient satisfaction in the outpatient registration section of the Polowijen Primary Health Care (PHC).  Methods: This study used an analytic survey with a crosssectional approach. The population in this study were patients during August-October 6,214 people. The sample was calculated using the slovin formula of 100 people. The sampling technique uses quota sampling. Data analysis used the Chi-Square test. The waiting time at the Polowijen PHC registration section was > 10 minutes (not ideal) for 90 respondents (90%) and waiting time ≤ 10 minutes (ideal) for 10 respondents (10%). The level of patient satisfaction as many as 66 respondents (66%) felt very satisfied and 34 respondents (34%) felt satisfied.  Results: There is no relationship between waiting time and patient satisfaction at outpatient registration at the Polowijen PHC (p Value > 0.05).  Conclusion: As conclusion The waiting time obtained by patients > 10 minutes does not affect patient satisfaction. This happens because the Polowijen Health Center is the only health facility of choice for the patient, so waiting times that are not ideal do not affect patient satisfaction.
Co-Authors AA. Istri Citra Dewiyani Abdullah , Rizky ACHMAD JAELANI RUSDI Acmad Zani Pitoyo Ajeng Trikusumah, Rizka Akbar, Prima Soultoni Caesar Putra, Muhammad Dudayev Casman, Casman Chyntia Vicky Alvionita Citra Alifa Puspaningtyas Eiska Rohmania Zein Elda Ogitalia Endang Sri Dewi Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hatuti Suryandari Fadly, Fery Fatimah Azzahro Nur Firdausiyah Fristara Alintia Grisalda, Sonia Gunawan Hartaty Sarma Sangkot Hartaty Sarma Sangkot Hartaty Sarma Sangkot Ita Pursitasari Khairuddin Khairuddin Marselina, Elystia Vidia Mochammad Yusril Rizkyawan Mutiara Fandabella, Titania Muttaqien, Anis Nurul Fataya Nabela Putri Mutiarasari Oktariyono, Wisnu Rafi Pitoyo, Achmad Zani Prabowo, Rahmadyo Yudhi Puguh Yudho Trisnanto Putri, Amalia Yunan Rahayu, Afridyahwati Rahmadyo Yudhi Prabowo Regina Novi Rahmadhani Rizki Fadila Rohmania Zein, Eiska Rudi Sunindya, Bernadus Sangkot, Hartaty Sarma Sarma Sangkot, Hartaty Setyawati, Fitri Eka Sita Dwi Fahyanti Soultoni Akbar, Prima Sri Dewi Hastuti Suryandari, Endang Trisnanto, Puguh Yudho Ulimaz Latifah Yanis Helfiyanti Yudhi Prabowo, Rahmadyo Zein, Eiska Rohmania