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All Journal Jurnal Simantec Interest : Jurnal Ilmu Kesehatan POSITIF Jurnal Manajemen Kesehatan Indonesia Jurnal Riset Teknologi dan Inovasi Pendidikan (Jartika) MITRA: Jurnal Pemberdayaan Masyarakat JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) CARADDE: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmiah Kesehatan Media Husada Jurnal Bahana Kesehatan Masyarakat (Bahana of Journal Public Health) Jurnal Ilmiah Perekam dan Informasi Kesehatan Imelda (JIPIKI) Jurnal Teknik Informatika (JUTIF) J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Jurnal Abdi Masyarakat Indonesia Jurnal Rekam Medik & Manajemen Informasi Kesehatan (RAMMIK) JAMAS: Jurnal Abdi Masyarakat Prosiding Seminar Hasil Penelitian dan Pengabdian Kepada Masyarakat Jurnal Pendidikan Teknologi Informasi (JUKANTI) Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Jurnal Kesehatan Qamarul Huda KREATIF: Jurnal Pengabdian Masyarakat Nusantara Seminar Nasional Pariwisata dan Kewirausahaan (SNPK)
Avid Wijaya
Poltekkes Kemenkes Malang
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EVALUASI SISTEM INFORMASI MANAJEMEN RUMAH SAKIT (SIMRS) DI RSU PINDAD TUREN MENGGUNAKAN METODE TECHNOLOGY ACCEPTANCE MODEL (TAM) Oktariyono, Wisnu Rafi; Wijaya, Avid; Rusdi, Achmad Jaelani; Prabowo, Rahmadyo Yudhi; Trisnanto, Puguh Yudho; Marselina, Elystia Vidia
Jurnal Simantec Vol 13, No 1 (2024): Jurnal Simantec Desember 2024
Publisher : Universitas Trunojoyo Madura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21107/simantec.v13i1.27225

Abstract

Pindad Turen General Hospital has implemented a hospital management information system (SIMRS) since 2018. However, some users still complain of dissatisfaction with the system. One important factor affecting the successful implementation and use of information technology is user readiness. The level of user readiness in accepting information technology greatly affects the success or failure of the application of the technology. This study used a quantitative descriptive approach with a sample of 36 SIMRS users at RSU Pindad Turen. Data collection techniques were carried out through questionnaires to collect information about SIMRS user perceptions, as well as observations of the system. The variables were measured using dimensions of the Technology Acceptance Model (Perceived Ease of Use, Perceived Usefulness, attitude toward using, behavioral intention, and actual usage). The data obtained was analyzed quantitatively and the results are presented in table form. The study results show the average values for the dimensions of Perceived Ease of Use (3.08), Perceived Usefulness (2.87), attitude toward using (2.67), behavioral intention (3.01), and actual usage (2.89). User perceptions of SIMRS indicate that the system is running well, but still needs improvement due to several shortcomings. Therefore, it is necessary to evaluate the existing information system and further socialize it to officers who use SIMRS. This evaluation aims to measure the benefits of SIMRS implementation and identify potential problems faced by the hospital.Keywords: Evaluation, Technology, Hospital, SIMRS, TAM.
PERANCANGAN APLIKASI CUSTOMER RELATIONSHIP MANAGEMENT KLINIK BERBASIS WEB Wijaya, Avid; Akbar, Prima Soultoni; Sangkot, Hartaty Sarma
POSITIF : Jurnal Sistem dan Teknologi Informasi Vol 9 No 1 (2023): Positif : Jurnal Sistem dan Teknologi Informasi
Publisher : P3M Politeknik Negeri Banjarmasin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31961/positif.v9i1.1572

Abstract

The key to an agency's success lies not only in the quality of its products or services, but also in how much effort a company has to put in to meet customer needs, and then provide them with the best and most comfortable service so they can become loyal customers. Customer Relationship Management (CRM) can not only guarantee customer loyalty to a product, but also loyalty to these companies and agencies in providing health services at a clinic. Implementation of CRM strategy aims to attract new customers, improve customer relationships and retain customers, so as to obtain long-term customer loyalty. This research develops an E-CRM software application, using the action research method. The stages carried out in action research are diagnosing, planning action, taking action, evaluating action. The results of this study are web-based clinical customer relationship management application designs developed with PHP and MySQL programming. This application displays information related to clinical services and facilities that can be accessed by users. Contacts and social media links make it easier for users to stay in touch with the clinic to ask for the information they need. The customer relationship management application in the branding strategy helps in introducing the clinic through web media. Long-term relationships between patients and clinics will be maintained through an informative application system.
TINJAUAN KELENGKAPAN INFORMASI PENUNJANG MEDIS PASIEN RAWAT JALAN DI RUMAH SAKIT TNI-AD BHIRAWA BHAKTI KOTA MALANG Sita Dwi Fahyanti; Chyntia Vicky Alvionita; Avid Wijaya
Jurnal Rekam Medis dan Informasi Kesehatan Indonesia Vol. 1 No. 2 (2022): Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Publisher : program studi Rekam Medis dan Infomasi Kesehatan ITSK RS dr Soepraoen Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62951/jurmiki.v1i2.18

Abstract

The completeness of medical supporting information for outpatients at the TNI-AD Bhirawa Bhakti Hospital, Malang City, was still found to be incomplete, which affected the filling out of forms in medical record documents. In the research, it was discovered that 19 documents had a percentage of 21% (incomplete) and 71 documents had a percentage of 79% (complete). The aim of this research is to analyze the completeness of medical supporting information for outpatients at the Bhirawa Bhakti TNI-AD Hospital, Malang City. This type of research uses quantitative data collection in the form of observations and interviews, while the research instrument uses a checklist sheet. The number of samples used was 90 medical records from April-June 2023 for outpatients. In this study, the average completeness of patient identification results was 80 (88.8%), the average component of important reports was 70 (77.7%), the average component of good records was 66 (73.3%) , and the authentication review component was 69 (76.6%). From the 4 components, the total results of the recapitulation of completeness of medical supporting information obtained a complete total of 71 (79%). Conclusion: factors that influence incompleteness in medical record documents are incompleteness in the Dpjp's signature, the Dpjp's name, and the readability of the doctor's writing which is less understandable.
Edukasi Penyakit Tidak Menular dan Pelatihan Pengelolaan Web Profil di Panti Asuhan Al-Ikhlas Wijaya, Avid; Akbar, Prima Soultoni; Zein, Eiska Rohmania
JPP IPTEK (Jurnal Pengabdian dan Penerapan IPTEK) Vol 9, No 1 (2025): Mei
Publisher : Institut Teknologi Adhi Tama Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31284/j.jpp-iptek.2025.v9i1.6771

Abstract

Penyakit tidak menular (PTM) menjadi masalah kesehatan yang signifikan, tidak hanya di tingkat individu, tetapi juga di berbagai kelompok masyarakat, termasuk di panti asuhan. Panti asuhan sering kali menghadapi tantangan dalam meningkatkan pemahaman kesehatan bagi penghuninya, terutama mengenai pencegahan PTM. Oleh karena itu, pengabdian masyarakat ini bertujuan untuk meningkatkan literasi kesehatan mengenai PTM di Panti Asuhan Al-Ikhlas, Wagir, Kabupaten Malang, Indonesia, melalui pengembangan dan penerapan web profil kesehatan. Kegiatan ini dilaksanakan dalam tiga tahapan, yaitu pra-kegiatan, kegiatan inti, dan pasca-kegiatan. Pada tahap pra-kegiatan, dilakukan koordinasi dan sosialisasi dengan pihak panti asuhan mengenai konsep web dan materi edukasi PTM. Kegiatan inti terdiri dari edukasi langsung mengenai PTM, pelatihan interaktif terkait faktor risiko, pencegahan, serta pentingnya gaya hidup sehat, serta pelatihan tentang pembuatan dan pengoperasian konten PTM di dalam platform web. Pada tahap pasca-kegiatan, tim melakukan monitoring dan evaluasi untuk menilai efektivitas web profil dalam meningkatkan literasi kesehatan serta mengidentifikasi kendala yang dihadapi selama penggunaan web profil. Hasil dari kegiatan ini menunjukkan bahwa web profil kesehatan efektif dalam meningkatkan pemahaman penghuni panti asuhan mengenai PTM. Pelatihan yang diberikan kepada pengurus dan penghuni panti asuhan juga berhasil memperkuat kemampuan mereka dalam mengelola dan memperbarui konten web profil. Evaluasi yang dilakukan mengidentifikasi beberapa kendala teknis yang kemudian berhasil diatasi dengan solusi yang relevan. Dengan dukungan berkelanjutan dari pihak panti asuhan dan mitra pendanaan, web profil ini diharapkan dapat terus memberikan manfaat dalam edukasi kesehatan yang berkelanjutan bagi penghuni panti asuhan.
Faktor Penyebab Ketidakakuratan Kode Diagnosis Penyakit Pasien Rawat Inap Di Rumah Sakit X SURYANDARI, ENDANG SRI DEWI HASTUTI; Setyawati, Fitri Eka; Gunawan; Sangkot, Hartaty Sarma; Wijaya, Avid
Jurnal Kesehatan Qamarul Huda Vol. 12 No. 2 (2024): Desember 2024
Publisher : Universitas Qamarul Huda Badaruddin

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37824/jkqh.v12i2.2024.645

Abstract

The activity of coding disease diagnosis was an important activity for preparing internal and external hospital reports, planning and managing hospitals and determining hospital service rates. Based on observations of 10 files samples from inpatients at Hospital X, 2 files were found with inaccurate disease codes (20%). The aim of the research was to identify factors that cause inaccurate disease codes for patients treated at RS X. The research method used a mixed method with retrospective approach by combined quantitative and qualitative research. The sample analyzed were 100 files inpatients for the period December 2022 using a simple random sampling by lottery and 2 coders as respondents. The results showed that 82% of the diagnosis codes were accurate and 18% of the diagnosis codes were inaccurate. The factors causing inaccurate diagnosis codes at Hospital X were lack of knowledge in coding and 1 officer had never attended coding training (man factor); lack of socialization of coding SOPs which contain explanations of the use of ICD 10 as a reference in codification (method factor); there was no ICD 10 Volume 2 version for 2010 (material factor); and lack of financial support for coding training activities for officers and procurement of ICD 10 volume 2 version for 2010 (money factor). There was a need to increase knowledge and skills in codification through coding training activities for officers, carrying out revisions and socialization regarding coding SOPs and procurement of ICD 10 volume 2 to increase the accuracy of diagnosis codes.
Pengembangan Desain Map Rekam Medis sebagai Program Magang Mahasiswa di Puskesmas Mojolangu Wijaya, Avid; Abdullah , Rizky
MITRA: Jurnal Pemberdayaan Masyarakat Vol. 8 No. 2 (2024): Mitra: Jurnal Pemberdayaan Masyarakat
Publisher : Institute for Research and Community Services

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25170/mitra.v8i2.5433

Abstract

The Community Health Center (Puskesmas), as the foundation of public health services, requires improved efficiency in medical record management to enhance service quality. The optimal design of medical record maps is a key element in establishing a structured and easily accessible patient information recording system. The main objective of this community service is to enhance the quality and efficiency of healthcare services at Puskesmas Mojolangu through the development of medical record map designs. The methodology employed is internship, where students are actively involved in the development of medical record map designs at Puskesmas Mojolangu. The steps involve user needs analysis, map design development, implementation, and evaluation. Students and Supervisors coordinate and interact with healthcare professionals and administrative staff at the health center to gather constructive input and feedback. The outcome of this community service is the development of more efficient and structured medical record map designs. The new design is expected to improve information accessibility, expedite data retrieval processes, and reduce the risk of errors in recording. The implementation of the new medical record map design is also anticipated to have a positive impact on inter-unit coordination at Puskesmas Mojolangu. The students' contribution as change agents in the development of the medical record system has provided innovative solutions to overcome challenges faced by the health center in managing patient health information. The conclusion drawn from this activity indicates that involving internship students in the development of medical record map designs can be a positive step in enhancing primary healthcare services.
Pemanfaatan Video Edukasi dan Pelatihan Canva untuk Mendukung Kesehatan Anak Panti Asuhan Avid Wijaya; Prima Soultoni Akbar; Eiska Rohmania Zein
KREATIF: Jurnal Pengabdian Masyarakat Nusantara Vol. 5 No. 4 (2025): Jurnal Pengabdian Masyarakat Nusantara
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/kreatif.v5i4.8394

Abstract

The Al-Ikhlas Orphanage, located in Sidorahayu Village, Malang, faces challenges related to low levels of health education and limited awareness of non-communicable diseases (NCDs) among the children. These issues stem from restricted resources and inadequate access to relevant health information.This community service program aims to enhance the children’s health knowledge, digital literacy, and awareness of NCDs. The implementation methods include developing educational video content tailored to the children’s level of understanding, conducting training on video creation using the Canva application and promoting healthy lifestyle practices, as well as evaluating the program through satisfaction surveys, interviews, and skill assessments.The targeted outcomes include improved knowledge among orphanage children about NCD prevention, acquisition of basic skills in educational video production, documentation of the activities in video format, and publication of a scientific article in a national journal.The results demonstrate an increase in the children’s understanding of the importance of NCD prevention, enhanced practical skills in producing educational videos using Canva (including template selection, addition of text, images, and audio, as well as video export), and greater motivation and enthusiasm among participants to independently create health-related educational content.
Qualitative Study on Data Integration Challenges for Implementing CRM in Health Promotion at Indonesian Primary Health Care Wijaya, Avid; Zein, Eiska Rohmania; Caesar Putra, Muhammad Dudayev; Rusdi, Achmad Jaelani; Sangkot, Hartaty Sarma
Jurnal Teknik Informatika (Jutif) Vol. 6 No. 6 (2025): JUTIF Volume 6, Number 6, Desember 2025
Publisher : Informatika, Universitas Jenderal Soedirman

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52436/1.jutif.2025.6.6.5616

Abstract

Primary health care (PHC) is increasingly required to implement targeted, adaptive, and evidence-based health promotion in line with the growth of digital health technologies. Nevertheless, the utilization of routine medical record data as a foundation for Customer Relationship Management (CRM) to support health promotion in PHC remains limited. Key constraints include fragmented information systems, high data processing burdens, and restricted analytic capacity. This study aimed to explore existing practices, barriers, and system development needs related to medical record based CRM to strengthen data-driven health promotion, with particular attention to data integration. A qualitative exploratory study was conducted in 2025 at PHC Wagir, Malang District, Indonesia. Data were obtained through semi-structured in-depth interviews with two key informants: a health promotion officer and a medical record and health information (RMIK) officer. Thematic analysis focused on five domains: current systems, use of data in PHC programs, challenges in data provision and utilization, information system requirements, and expectations for system development. The findings indicate that health promotion data are dispersed across multiple non-integrated applications, leading to double data entry, spreadsheet-based reprocessing, limited filtering, and minimal trend analysis or target segmentation. System instability and limited human resources further constrain analytic use. Informants emphasized the need for an integrated “single window” system featuring automated summaries, flexible filtering, disease trend visualization, multiuser access, and cross program integration. This study advances informatics in public health by proposing a socio technical framework for data-driven CRM implementation in resource limited primary care settings.
Design of a Clinical CRM Model Integrated with EMR to Support NCD Education Wijaya, Avid; Soultoni Akbar, Prima; Rohmania Zein, Eiska; Fadly, Fery; Ajeng Trikusumah, Rizka
Indonesian Journal of Electronics, Electromedical Engineering, and Medical Informatics Vol. 8 No. 1 (2026): February
Publisher : Jurusan Teknik Elektromedik, Politeknik Kesehatan Kemenkes Surabaya, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35882/ijeeemi.v8i1.280

Abstract

Non-Communicable Diseases (NCDs) have become a major global health issue requiring serious attention, a challenge for the global health system, because of factors such as urbanization, lifestyle changes, and population aging have caused increased cases of diseases such as diabetes, cancer, and cardiovascular disorders worldwide. Clinics play a crucial role in providing health education to the community to increase awareness of NCD prevention. Health service optimization can be achieved through the integration of Customer Relationship Management (CRM) and Electronic Medical Record (EMR) systems, which enable improved patient-provider relationships and more effective access to medical records. This study aims to develop an integrated CRM EMR application model for clinics as a tool for NCD education. The study employed a user-centered design approach with a descriptive research methodology. The research stages consisted of research, requirements, design, and evaluation, conducted through literature reviews, field data collection, and interviews with clinic staff to identify system requirements and user experiences. The design phase produced a database model, relational tables, and a user interface prototype that represent the integration of CRM and EMR systems. The findings indicate that the proposed model has the potential to improve the efficiency of patient data management, facilitate health education, and strengthen interactions between patients and healthcare providers. The main contribution of this research is the provision of technical outputs in the form of a database design and user interface prototype, which can serve as the foundation for further development and implementation of an integrated CRM EMR system in clinics. By embedding the CRM–EMR model within broader e-health strategies and community-based health promotion programs, this research lays the groundwork for a sustainable digital ecosystem that supports preventive healthcare and advances Indonesia’s digital health transformation.
EKSPLORASI POTENSI KEWIRAUSAHAAN MAHASISWA DALAM PEMBELAJARAN MELALUI KEGIATAN EXPO Avid Wijaya
Seminar Nasional Pariwisata dan Kewirausahaan (SNPK) Vol. 2 (2023): MEI
Publisher : Sahid University Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36441/snpk.vol2.2023.188

Abstract

Pembelajaran kewirausahaan di kampus menjadi semakin penting dalam era globalisasi dan digitalisasi saat ini. Penelitian ini bertujuan untuk mengeksplorasi dan menganalisis pembelajaran kewirausahaan di kampus melalui kegiatan expo. Penelitian ini dilakukan dengan melakukan pengamatan langsung terhadap kegiatan expo kewirausahaan yang diadakan di kampus, serta menganalisis dokumen-dokumen terkait pembelajaran kewirausahaan di kampus. Penelitian ini menggunakan pendekatan kualitatif dengan metode studi kasus, di mana peneliti memfokuskan pada sebuah kasus spesifik yaitu kegiatan expo kewirausahaan di kampus. Metode observasi digunakan untuk mengamati kegiatan expo kewirausahaan di kampus, termasuk jenis kegiatan yang dilakukan, materi yang disampaikan, dan partisipasi mahasiswa dalam kegiatan tersebut. Selain itu, metode studi dokumen digunakan untuk menganalisis dokumen-dokumen terkait pembelajaran kewirausahaan di kampus. Hasil penelitian menunjukkan bahwa kegiatan expo kewirausahaan di kampus memberikan kontribusi yang signifikan dalam pembelajaran kewirausahaan. Kegiatan ini memungkinkan mahasiswa untuk mengembangkan keterampilan kewirausahaan, seperti pengembangan ide bisnis, kreatifitas, dan pemasaran produk. Selain itu, pembelajaran kewirausahaan di kampus dapat ditingkatkan dengan memperluas jenis kegiatan yang tersedia dan memperkuat kerja sama dengan dunia industri. Kesimpulannya, penelitian ini memberikan kontribusi penting dalam meningkatkan pemahaman tentang pembelajaran kewirausahaan di kampus dengan menggunakan kegiatan expo. Diharapkan hasil penelitian ini dapat digunakan sebagai acuan untuk meningkatkan kualitas pembelajaran kewirausahaan di kampus dan mempersiapkan mahasiswa untuk menjadi wirausaha yang sukses di masa depan.
Co-Authors AA. Istri Citra Dewiyani Abdullah , Rizky ACHMAD JAELANI RUSDI Acmad Zani Pitoyo Ajeng Trikusumah, Rizka Akbar, Prima Soultoni Casman, Casman Chyntia Vicky Alvionita Citra Alifa Puspaningtyas Eiska Rohmania Zein Elda Ogitalia Endang Sri Dewi Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hastuti Suryandari Endang Sri Dewi Hatuti Suryandari Fadly, Fery Fatimah Azzahro Nur Firdausiyah Fristara Alintia Grisalda, Sonia Gunawan Hartaty Sarma Sangkot Hartaty Sarma Sangkot Hartaty Sarma Sangkot Ita Pursitasari Khairuddin Khairuddin Marselina, Elystia Vidia Mochammad Yusril Rizkyawan Muhammad Dudayev Caesar Putra Mutiara Fandabella, Titania Muttaqien, Anis Nurul Fataya Nabela Putri Mutiarasari Oktariyono, Wisnu Rafi Pitoyo, Achmad Zani Prabowo, Rahmadyo Yudhi Puguh Yudho Trisnanto Rahayu, Afridyahwati Rahmadyo Yudhi Prabowo Regina Novi Rahmadhani Rizki Fadila Rohmania Zein, Eiska Rudi Sunindya, Bernadus Sangkot, Hartaty Sarma Sarma Sangkot, Hartaty Setyawati, Fitri Eka Sita Dwi Fahyanti Soultoni Akbar, Prima Sri Dewi Hastuti Suryandari, Endang Trisnanto, Puguh Yudho Ulimaz Latifah Yanis Helfiyanti Yudhi Prabowo, Rahmadyo Zein, Eiska Rohmania