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All Journal Nurani: Jurnal Kajian Syariah dan Masyarakat I-Finance Journal Martabe : Jurnal Pengabdian Kepada Masyarakat Pelita : Jurnal Penelitian dan Karya Ilmiah Studia Manageria: Jurnal Manajemen Pendidikan Islam ASIAN JOURNAL OF ISLAMIC MANAGEMENT (AJIM) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) MALIA: Journal of Islamic Banking and Finance ARBITRASE: JOURNAL OF ECONOMICS AND ACCOUNTING Indonesian Journal of Islamic Economics and Business Journal of Islamic Economics, Management, and Business (JIEMB) Al-Hijr: Journal of Adulearn World Journal of Trends Economics and Accounting Research Jurnal Ilmiah Dan Karya Mahasiswa Indonesian Journal of Multidisciplinary Sciences I-PHILANTHROPY: A Research Journal on Management of Zakat and Waqf IEB: Journal of Islamic Economics and Business Jurnal Aksi Dosen dan Mahasiswa
Mail Hilian Batin
Universitas Islam Negeri Raden Fatah Palembang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Pengaruh Citra Bank, Kualitas Pelayanan, Kepercayaan Nasabah, Penanganan Keluhan, Dan Kepuasan Terhadap Loyalitas Nasabah Pada Bank Sumsel Babel Kantor Capem Syariah UIN Raden Fatah Palembang Batin, Mail Hilian
MALIA: Journal of Islamic Banking and Finance Vol 3, No 1 (2019)
Publisher : IAIN Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/malia.v3i1.5600

Abstract

The purpose of this study is to determine the effect of variable bank image, service quality, customer trust, handling complaints, and satisfaction with customer loyalty. Islamic Bank SUMSEL BABEL of UIN Raden Fatah Palembang. The Source of Data taken is primary data through questionnaires to 100 respondents using purposive sampling. The results showed that the bank image variable, service quality, customer trust, and complaint handling had a simultaneous effect on customer loyalty, as evidenced by the significance value of 0,000 <0,05. While the partial test can be concluded that the bank image variable (X1) has a positive effect on customer loyalty (Y), this is evidenced by a significance value of 0.006 <0.05. Service quality variable (X2) does not affect customer loyalty (Y), this is evidenced by the significance value of 0.997> 0.05. The variable customer trust (X3) has a positive effect on customer loyalty (Y), this is evidenced by the significance value of 0.003 <0.05. The complaint handling variable (X4) has a positive effect on customer loyalty (Y), this is evidenced by the significance value of 0.009 <0.05. Satisfaction variable (X5) has a positive effect on customer loyalty (Y), this is evidenced by the significance value of 0.021 <0.05
PENGARUH LINGKUNGAN KERJA, SELF-EFFICACY DAN KECERDASAN EMOSIONAL TERHADAP KINERJA KARYAWAN PADA BANK SYARIAH INDONESIA KC LUBUKLINGGAU Azizah, Latifah Ayu; Batin, Mail Hilian; Lemiyana
PELITA JURNAL PENELITIAN DAN KARYA ILMIAH Vol 26 No 2 (2026): Pelita : Jurnal Penelitian dan Karya Ilmiah [Juli - Desember]
Publisher : UNIVERSITAS ISLAM SYEKH - YUSUF TANGERANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33592/pelita.v26i2.8469

Abstract

Employee performance is an important factor in supporting the competitiveness of banking companies, including Bank Syariah Indonesia KC Lubuklinggau which continues to strive to improve the quality of human resources. This study aims to analyze the influence of work environment, self-efficacy, and emotional intelligence on employee performance with quantitative methods by distributing questionnaires to all 30 employees using saturated sampling techniques and SPSS data analysis. The results of the study indicate that work environment and self-efficacy have a positive and significant effect on employee performance, while emotional intelligence does not have a significant effect, but simultaneously the three variables have a positive and significant effect on employee performance. The implications of this study emphasize the importance of creating a conducive work environment, increasing employee self-confidence, and managing emotions through coaching and rewards for performance. It is hoped that these efforts can improve employee performance and achieve company goals.  
Co-Authors Abu Bakar Sidik Afif Alfiyanto Ahmad Syahrizal Alfiyanto, Afif Ariyani, Diyah Asep Rohman Asmy, Sinsin Azizah, Latifah Ayu Dika Setiagraha Dika Setiagraha Dini Rahmayanti Fitri Hidayati Fitri Hidayati Heri Kurniawan Hidayat, Fajri Nur Hilda Hilda ICEU SRI GUSTIANA Ifada, Khusnul Ilham Prawidi Sakti Ilham Prawidi Sakti Ivan Riyadi Ivan Riyadi, Ivan Lemiyana Maria Ulfa Maria Ulfa Marindah Marindah Marindah, Marindah Muhammad Habibi Muhammad Junestrada Diem Nana Yuliana, Nana Novika Sari Oki Sania Riski Putra, Raihan Taneta Rahmayanti, Dini Raihan Taneta Putra Reny Moulisa Ananda Rika Lidyah Rini Ariyanti Rudi Aryanto Sari, Novika Supriana Suryati Suryati Yolanda Adista Septiani Aksa Zulfikri