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All Journal snimed Edutech Jurnal Edik Informatika : Penelitian Bidang Komputer Sains dan Pendidikan Informatika Format : Jurnal Imiah Teknik Informatika Jurnal Pengabdian Masyarakat AbdiMas Jurnal Inovasi Hasil Pengabdian Masyarakat (JIPEMAS) Aptisi Transactions on Management CSRID (Computer Science Research and Its Development Journal) JOURNAL INFORMATICS, SCIENCE & TECHNOLOGY ICIT (Innovative Creative and Information Technology) Journal Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics Community Development Journal: Jurnal Pengabdian Masyarakat JUKI : Jurnal Komputer dan Informatika Jurnal Teknik Informatika (JUTIF) International Journal Of Science, Technology & Management (IJSTM) Entrepreneurship Bisnis Manajemen Akuntansi (E-BISMA) Jurnal Minfo Polgan (JMP) Formosa Journal of Science and Technology (FJST) Kohesi: Jurnal Sains dan Teknologi
Diah Aryani, Diah
Perguruan Tinggi Raharja Jurusan Sistem
Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Industrial & Manufacturing Engineering Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Journal : Kohesi: Jurnal Sains dan Teknologi

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PERANCANGAN CHATBOT UNTUK PELAYANAN INFORMASI AKADEMIK DI UNIVERSITAS ESA UNGGUL KAMPUS BEKASI Adrian, Adrian; Herwanto, Agus; Aryani, Diah; Yulhendri, Yulhendri
Kohesi: Jurnal Sains dan Teknologi Vol. 7 No. 3 (2025): Kohesi: Jurnal Sains dan Teknologi
Publisher : CV SWA Anugerah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.3785/kohesi.v7i3.11679

Abstract

Advances in information technology encourage educational institutions to adopt digital solutions to improve service efficiency. Esa Unggul University Bekasi is faced with the challenge of providing fast, accurate, and responsive information services to meet the needs of its students. This study focuses on the development of an automated chatbot based on Artificial Intelligence (AI) by utilizing Large Language Models (LLM) integrated with LangChain. This chatbot is designed to optimize academic and administrative information services, such as class schedules, academic guidance, and other administrative services. This system is designed to provide responses to various general student questions, including information related to filling out KRS, payments, and academic procedures. LangChain integration allows the chatbot to handle more complex interactions with a deeper understanding of user needs. In developing this system, the prototyping method is used to iterate design, development, and testing. Each iteration involves trials to improve the system based on user input. The results of the study show that the chatbot can provide responsive, relevant services and operate continuously with a high level of user satisfaction. This chatbot is expected to be able to improve the efficiency of information services for students, lighten the workload of administrative staff, and support the improvement of service quality at Esa Unggul University Bekasi.
Co-Authors Adaafi'ah, Yasinta Addaafi’ah, Yasinta Adnandi, M Arba Adrian Adrian Akbar, Habibullah Andreansyah, Tedy Arnas, Dio Hartawan Ary Budi Warsito, Ary Budi Damayanti, Prisila Endi Rekarti, Endi Fatonah, Nenden Siti Gaol, Lasando Lumban Hani Dewi Ariessanti Harahap, Eka Purnama Haris Haris ., Haris Hendrian Hendrian Hendrian, Hendrian Herwanto, Agus Kurnia, Rafi Zhafar Kusmawan, Dicky Malabay Malabay Manurung, Jhordy Noverdian Mariyana Widiastuti Martino Wibowo Martono, Aris Mohamad Yusuf Mohammed Al-shammari, Marwan Kadhim Noviandi Noviandi, Noviandi Po Abas Sunarya Purnomo, Yunianto Putra, Syahrizal Dwi Putri, Dian Mustika Qurotul Aini Ramadhan, Kresna RR. Ella Evrita Hestiandari Ruli Supriati, Ruli Sakina Nusarifa Tantri Saputra, Mochamad Adi Setiadi, Ade Shine Pintor Siolemba Patiro Siti Fatonah, Nenden Siti Maesaroh STMIK, Author Super Sugeng Santoso Suryana, Endang Sutanto, Imam Syafnidawati, Syafnidawati Ulum, M. Bahrul Untung Rahardja Widiarso, Rafif Tri Yose Amelia, Sabrina Yulhendri Yulhendri