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Syarifuddin , Didin
Sekolah Tinggi Pariwisata ARS Internasional
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Journal : Business Management

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The Influence of Education, Training and Work Experience on Employee Competence at Mall X in Bandung City Fauzzia, Willma; Komara, Endang; Syarifuddin, Didin
Business Management Vol 5, No 1 (2026): Business Management Februari
Publisher : Lembaga Penelitian dan Pendidikan (LPP) Mandala

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58258/bisnis.v5i1.10176

Abstract

This study aims to analyze the influence of education, training, and work experience on employee competence at Mall X in Bandung City. The research employs a quantitative method with a descriptive and verificative approach. The population consists of 110 active employees at Mall X, utilizing a saturated sampling technique. Data were collected through questionnaires using a Likert scale and analyzed using multiple linear regression with SPSS version 19. The results indicate that: (1) education has a negative and significant effect on employee competence (t-value = 9.517, p < 0.05); (2) training has a positive and significant effect on employee competence (t-value = 23.218, p < 0.05); (3) work experience has a positive and significant effect on employee competence (t-value = 7.153, p < 0.05); and (4) simultaneously, education, training, and work experience significantly influence employee competence (F-value = 384.034, p < 0.05) with a coefficient of determination (R²) of 91.6%. These findings suggest that while formal education may not directly enhance competence in hard service operations, structured training programs and accumulated work experience significantly contribute to employee competence development in the retail industry.
Co-Authors A. Rohendi, A. Rohendi Acep Rohendi Adi Suparwo Alifa Ulzana Ani Nuraeni Ansela Riantung Chairil M Noor Comariah Raden Ayu Dasrun Hidayat Diva Aprilia, Amanda Doni Purnama Alamsyah Doni Purnama Alamsyah Endang Komara Erliany Syaodih Erlim, Rezi Fachri Muhammad, Kevin Faizal Hamzah Fath, Zulfa Nurul Fitri Sukma Dewi Haqi, Gibraltar Kasyiful Iis Iskandar Inna Intani Mustopa Jenie Posumah Julianti, Santi Sagita Kartika Dewi Kartika Dewi Layla, Isni Lestariono, Lestariono Lukmanul Hakim Meiske Lasut Mohammed, Hayder Alhadey Ahmed Mohammed, Hayder Alhadey Ahmed Muhammad Joni Chandra Musafa Musafa Musafa Musafa Nayu Hestyna Wardany Nova Handayani, Nova Novira Azelikha, Fionny Paulus Robert Tuerah Pinaringsih Kristiutami, Yuliana Pinsasia, Maria Theresia Pipit Mutiara Prayudha Satya Bhakti Purwadhi Purwadhi Purwadhi Purwadhi Purwadhi Puspita Dewi, Dita Putri Riva Somantri R.Poppy Yaniawati Raden Muhammad Nobel Rahmat Priyanto, Rahmat Rahmawati, Tia Rian Andriani, Rian Riantung, Ansela Romi Mesra Rosidawati Wiradirja, Imas Sari, Dhiastika Nanda Setiyariski, Ramdani Shallomitha, Sharon Rosie Sopa Martina Sopa Martina Sopa Martina, Sopa Sulistiyanto, Henri Suryana Suryana Suryana Taufik Hidayat Wardani, Sopian Willma Fauzzia Yuliana Pinaringsih Kristiutami Yuliani, Tara Shinta