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All Journal JUPIIS: Jurnal Pendidikan Ilmu-ilmu Sosial International Journal of Artificial Intelligence Research JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Politeia: Jurnal Ilmu Politik Pena Justisia: Media Komunikasi dan Kajian Hukum PERSPEKTIF SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Pelita Masyarakat Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JPM: JURNAL PENGABDIAN MASYARAKAT Journal La Sociale Multidiciplinary Output Research for Actual and International Issue (Morfai Journal) INTERNATIONAL JOURNAL OF CULTURAL AND SOCIAL SCIENCE Caraka : Indonesia Journal of Communication Journal of Public Representative and Society Provision Jurnal Ilmiah Administrasi Publik dan Pemerintahan IIJSE Journal of Law & Policy Review
Syafruddin Ritonga
Universitas Medan Area
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

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THE INFLUENCE OF WORK ENVIRONMENT AND ORGANIZATIONAL CULTURE ON THE PERFORMANCE OF STATE CIVIL APPARATUS AT THE REGIONAL SECRETARIAT OF BINJAI CITY Achyar Rezski Pane; Nuraini; Syafruddin Ritonga
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 4 No. 2 (2024): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v4i2.2453

Abstract

The purpose of this study was to determine the effect of work environment and organizational culture on employee performance. This research method uses quantitative methods. The population was 110 and the sample was 110 employees with a total sampling technique. Based on the results of the t-test, there was a significant effect of the work environment on performance, which was obtained by the regression coefficient value of the Work Environment variable (t count) of 12.987 with a t table of 1.658, meaning that the t count value ˃ t table and significance of 0.000 ˂ 0.050, so that the first hypothesis was accepted. Based on the results of the t-test, there was a significant effect of organizational culture on performance, which was obtained by the regression coefficient value of the Work Environment variable (t count) of 12.987 with a t table of 1.658, meaning that the t count value ˃ t table and significance of 0.000 ˂ 0.050, so that the second hypothesis was accepted. Simultaneously there is a significant influence between the Work Environment and Organizational Culture on performance as seen from the calculated F value of 61,667 and the F table value of 3,081 with a significance of 0.000 <0.050, then it can be said that the calculated F value> F Table and significance 0.000 <0.050. In addition, the coefficient of determination (R²) = 0.309, which means that the work environment and organizational culture have a 30.9% influence on employee performance.
DIGITAL SOCIAL SUPPORT FOR PEOPLE WITH CHRONIC ILLNESSES: AN ANALYSIS OF COMMUNICATION DYNAMICS ON SOCIAL MEDIA PLATFORMS Syafruddin Ritonga; Kisno
Multidiciplinary Output Research For Actual and International Issue (MORFAI) Vol. 5 No. 5 (2025): Multidiciplinary Output Research For Actual and International Issue
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/morfai.v5i5.3347

Abstract

People with chronic illnesses face significant physical and psychological challenges, making social support an important aspect in improving their quality of life. The development of social media opens up new spaces for digital social interactions that can provide social support. However, the dynamics of communication and the effectiveness of digital social support in the context of chronic illness are still poorly understood comprehensively. This study used a mixed methods approach with quantitative data collection through online questionnaires (n=200) and qualitative data through semi-structured interviews and social media content analysis. Quantitative analysis was conducted with descriptive and inferential statistics, while qualitative analysis used thematic analysis to explore experiences and communication patterns in digital communities. The results of the statistical analysis showed a positive and significant relationship between digital social support and psychological well-being (r = 0.62), disease management motivation (r = 0.58), and user satisfaction (r = 0.65), with p-values ​​<0.001 for all variables. This indicates that adequate digital social support contributes significantly to improving the well-being and motivation of people with chronic illnesses. Qualitative data revealed that emotional and informational support were dominant in community interactions, which were asynchronous and multilateral. However, the risk of misinformation, privacy issues, and negative psychological impacts such as anxiety were also found to be major challenges. The novelty of the study lies in the integration of quantitative and qualitative analysis in the context of digital social support for people with chronic diseases, as well as highlighting the risks of digital communication that have received little attention in previous literature, thus broadening the understanding of digital communication and health theory. Social media has the potential to be an effective means for social support for people with chronic diseases if communication risks can be managed well. The development of safe platform features and digital literacy education are suggested to improve the quality of digital social support, so further research is needed to expand the context and develop adaptive interventions.
Optimalisasi Reboisasi Mangrove dan Eduwisata Kampung Nipah Untuk Peningkatan Ekonomi Masyarakat Pesisir Irwadi, Irwadi; Marviana, Ratna Dina; Pratama, Ikbar; Zulkarnain, Mierna; Atrizka, Diny; Zulyadi, Rizkan; Ritonga, Syafruddin; Frensh, Wenggedes
JPM: Jurnal Pengabdian Masyarakat Vol. 6 No. 3 (2026): January 2026
Publisher : Forum Kerjasama Pendidikan Tinggi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/jpm.v6i3.2605

Abstract

This community service program aims to enhance the coastal community's economic capacity through the integration of mangrove reforestation and the development of educational tourism (edutourism) in Kampung Nipah, Serdang Bedagai Regency, North Sumatra. The community faced several problems, including limited knowledge about mangrove ecosystems, lack of conservation experience, and underdeveloped coastal tourism potential. The program adopted a participatory approach and hands-on training methods. Survey results showed a significant increase in participants’ understanding of mangroves, shifting from mostly low and moderate categories before the program to entirely moderate and high levels afterward. Furthermore, 100% of participants expressed satisfaction with the activities. The program also led to new economic initiatives such as the establishment of a local edutourism management group, tour guiding training, and the development of derivative mangrove products. In conclusion, the program effectively empowered the community both ecologically and economically, despite certain limitations related to time constraints and limited participant reach. Further assistance is recommended to ensure the sustainability of the program’s outcomes.
The Effectiveness of the Use of the State Civil Apparatus E-Performance System in the Staffing and Human Resource Development Agency of Serdang Bedagai District Wiradhana, Agung; Ritonga, Syafruddin; Lubis, Maksum Syahri
Indonesian Interdisciplinary Journal of Sharia Economics (IIJSE) Vol 9 No 1 (2026): Sharia Economics
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/iijse.v9i1.8614

Abstract

This study aims to analyze the effectiveness of using the e-performance system in improving the performance of the State Civil Apparatus (ASN) at the Serdang Bedagai Regency Personnel and Human Resources Development Agency (BKPSDM). The e-performance system is implemented as an instrument of bureaucratic reform to improve transparency, accountability, and efficiency of ASN performance assessment. The research method used is qualitative with a case study approach, involving in-depth interviews, observation, and documentation. The results showed that the implementation of e-performance has a positive impact on productivity and the quality of public services. Obstacles faced include limited technological infrastructure, resistance to change, and a lack of technical training. Recommendations include increasing technological capacity, providing ongoing training, and intensive socialization so that the system can be optimized sustainably.
Strategic Communication in Cultural and Nature Transformation as a Sustainable Creative Economy Investment Ni Putu Limarandani; Syafruddin Ritonga
Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia Vol. 11 No. 1 (2026): June 2026 - Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia
Publisher : Ikatan Sarjana Komunikasi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25008/tp9a9382

Abstract

The development of Indonesia’s creative economy depends not only on technological innovation but also on the ability to utilize cultural and natural potential as valuable economic assets. This study aims to analyze the role of strategic communication in transforming culture and nature into sustainable creative economic investments. The research employed a qualitative approach using a case study method on creative economy development programs based on culture and ecotourism in selected regions. Data were collected through in-depth interviews, observations, and document analysis. The findings reveal that strategic communication plays a vital role in building synergy among the government, creative economy actors, and local communities. Effective communication strategies transform public perceptions of cultural values and natural resources from mere heritage to sustainable economic resources. Moreover, digital media utilization expands promotional reach and strengthens regional branding as a creative destination. The study concludes that the successful transformation of culture and nature into sustainable creative economic investments relies on holistic, participatory, and adaptive communication planning responsive to social and technological changes. Thus, strategic communication functions not merely as a message delivery tool but as a transformative instrument for social change toward a sustainable creative economy.
THE EFFECTIVENESS OF THE IMPLEMENTATION OF THE SAMSAT NIGHT PROGRAM IN INCREASING MOTOR VEHICLE TAX (PKB) REVENUE AT THE UPTD BAPENDA BINJAI Ahmad Taufiq; Syafruddin Ritonga; Maksum Syahri Lubis
International Journal of Cultural and Social Science Vol. 7 No. 2 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i2.1336

Abstract

This study aims to analyze the effectiveness of the implementation of the Samsat Night Program in increasing Motor Vehicle Tax (PKB) revenue at UPTD Bapenda Binjai and to identify the factors that hinder its implementation. The Samsat Night Program is a public service innovation that extends operating hours into the evening to provide easier access for taxpayers who are unable to fulfill their obligations during regular working hours. This research employs a descriptive qualitative approach, with data collected through interviews, observations, and documentation. Data analysis was conducted using the interactive model of Miles and Huberman, which includes data reduction, data display, and conclusion drawing. The results indicate that the effectiveness of the Samsat Night Program, based on Duncan’s (1981) indicators goal attainment, integration, and adaptation has not yet been fully optimal. In terms of goal attainment, the program has contributed to improving service delivery and PKB revenue; however, the increase has not been significant overall due to fluctuating levels of public participation. From the integration perspective, coordination among related institutions (Bapenda, the Police, and Jasa Raharja) has functioned relatively well in the technical implementation of services. Meanwhile, from the adaptation aspect, the program has adjusted service hours to meet community needs but still faces challenges such as limited socialization, restricted service locations, and low taxpayer awareness.
IMPLEMENTATION OF WOMEN AND CHILD PROTECTION POLICY: A STUDY ON THE PERFORMANCE EVALUATION OF CIVIL SERVANTS AT THE OFFICE OF WOMEN EMPOWERMENT, CHILD PROTECTION AND FAMILY PLANNING OF NORTH SUMATRA PROVINCE Fathia Raisya; Syafruddin Ritonga; Beby Masitho Batubara
International Journal of Cultural and Social Science Vol. 7 No. 2 (2026): International Journal of Cultural and Social Science
Publisher : Pena Cendekia Insani

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53806/ijcss.v7i2.1344

Abstract

This study aims to analyze the implementation of women and child protection policies through the evaluation of the performance of Civil Servants (ASN) at the Office of Women Empowerment, Child Protection and Family Planning of North Sumatra Province, as well as to identify supporting and inhibiting factors both from within (internal) and outside (external) the organization that are suspected to influence the performance achievements of ASN. In addition, the evaluation of ASN performance specifically in the context of this program has not been conducted comprehensively, thus requiring a more in-depth study. This research uses a qualitative descriptive approach. Data collection techniques were carried out through interviews, observation, and documentation. The analysis of ASN performance refers to performance indicators according to Agus Dwiyanto, which include productivity, service quality, responsiveness, responsibility, and accountability [1]. The results show that the policy implementation has generally been carried out, but it has not been optimal. Several obstacles identified include limited human resources, coordination constraints, and uneven program socialization. Supporting factors include regulatory support, institutional commitment, and cross-sector collaboration. Therefore, strengthening human resource capacity, improving inter-agency coordination, and optimizing program socialization are needed so that the implementation of women and child protection policies can run more effectively.
Strategy of the General Election Commission of Mandailing Natal Regency in Socializing the 2024 General Election Anton Aswin Lubis; Syafruddin Ritonga; Walid Musthafa Sembiring
JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance and Political UMA) Vol. 13 No. 2 (2025): JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik UMA (Journal of Governance
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jppuma.v13i2.14786

Abstract

This study focuses on the challenges in socializing the 2024 General Election in Mandailing Natal Regency, influenced by the diverse geography, ranging from coastal to mountainous regions. This creates accessibility issues, especially in remote areas, requiring extra time and cost and having limited infrastructure. The research aims to analyze the strategies the General Election Commission (KPU) implemented in socializing the 2024 General Election and the barriers faced. Based on Chandler's theory (2015), the results show that the KPU's strategies have been effective, with volunteer programs involving religious communities, such as Islamic boarding schools. The appropriate actions also contribute to increasing public understanding of the election process. However, resource allocation presents a challenge, as evidenced by Adhoc Committee members' lack of emotional attachment, not having strong ties to the organization, limited funding, and insufficient understanding among Adhoc members. More intensive training is needed to address these challenges.
HUMAN RESOURCE MANAGEMENT IN IMPROVING QUALITY OF PUBLIC SERVICES IN SAMSAT KABANJAHE Mukhlis Syarif; Syafruddin Ritonga; Maksum Syahri Lubis
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7932

Abstract

This study aims to analyze the role of human resource management in improving the quality of One-Stop Integrated Services (PTSP) at UPT PEPENDA (SAMSAT) Kabanjahe. The approach used is qualitative descriptive with data collection techniques through in-depth interviews, observations, documentation, and data triangulation. The focus of the research is directed at the aspects of planning and sufficiency of human resources, recruitment, training and development, work motivation, performance evaluation, and their implications for the speed, accuracy, and responsiveness of public services. The results of the study show that the implementation of PTSP has provided easy access to services for the community, but its effectiveness is highly dependent on the quality and management of human resources. The limited number of employees in a certain period still affects the waiting time for services. Continuous training, work motivation, and performance evaluation play an important role in maintaining service quality. Cross-agency synergy, especially with the National Police of the Republic of Indonesia, also strengthens the accuracy and certainty of service. This research emphasizes that strengthening human resource management is the key to improving the quality of sustainable public services.
ONE-STOP INTEGRATED SERVICE SYSTEM TO IMPROVE COMMUNITY SERVICES IN PAYING VEHICLE TAXES AT SAMSAT KABANJAHE Dewanta Meliala; Syafruddin Ritonga; Indra Muda
SOSIOEDUKASI Vol 15 No 2 (2026): SOSIOEDUKASI : JURNAL ILMIAH ILMU PENDIDIKAN DAN SOSIAL
Publisher : Fakultas Keguruan Dan Ilmu Pendidikan Universaitas PGRI Banyuwangi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36526/sosioedukasi.v15i2.7937

Abstract

This article discusses the implementation of One-Stop Integrated Services (PTSP) in improving the quality of Motor Vehicle Tax payment services at SAMSAT Kabanjahe, Karo Regency. PTSP is positioned as an instrument of bureaucratic reform that aims to simplify procedures, increase service certainty, and strengthen the effectiveness of public services. The article uses a descriptive qualitative approach by collecting data through observation, in-depth interviews with SAMSAT officials and employees, as well as the taxpayer community, and documentation studies. The results of the discussion show that the implementation of PTSP is able to increase the certainty of service procedures and times, strengthen coordination between agencies, and encourage transparency and accountability of services. The support of standard operating procedures, the use of information technology, and the improvement of the competence of apparatus contribute to the creation of more effective and responsive services. Although some types of services still require a certain turnaround time, PTSP has increased public trust and satisfaction. This article emphasizes that strengthening PTSP has the potential to encourage taxpayer compliance and support the optimization of regional tax revenues in a sustainable manner.
Co-Authors Achyar Rezski Pane Adam Agung Suharyanto Ahmad Taufiq Ahmad, Kirsa Andika, Wahyu Anton Aswin Lubis Armansyah Matondang, Armansyah Atrizka, diny Audia Junita Ayu Trisuci, Ayu BATUBARA, BEBY MASITHO Beby Masitho Batubara Beltahmamero Simamora BIMA BIMA, BIMA Br. Ketaren, Erpina Brutu, Anjur Dewanta Meliala Dewi Sartika Dewi, Rosmala Fathia Raisya Fauziah Rahman Halawa, Fahuwusa Hartono, Selamat Hasibuan, Inda Wardah Humaira, Laila Husni Tamrin, Husni Indra Muda Ingati Gowasa, Ingati Irwadi, Irwadi Isnaini Jamaludin, Yanhar Junita, Audi Khairullah, Khairullah Kholil, Syukur Kisno Kristian Adi Putra Sitepu Kristian Adi Putra Sitepu, Kristian Adi Putra Lahmuddin Lubis Lubis, Harianto Maksum Syahri Lubis Marviana, Ratna Dina Meirna Dewita Sari Mierna Zulkarnain Mukhlis Syarif Musthafa, Walid Ni Putu Limarandani Nina Angelia Nina Siti Salmaniah Siregar Novita Wulandari Novri, Novri Nuraini Nurainun, Ade Pratama, Ikbar Prima, Andi Rehia Karenina Isabella Barus Rizkan Zulyadi Selamat Riadi Silalahi, Andy Frans Leo Sinaga, Antonius Siregar, Muhammad Syukur Surya, Irfan Syahrazad Tarihoran, Yuli Kartika Tika, Ela Dwi Valeri, Rendy Grimaldi Walid Musthafa Sembiring Wenggedes Frensh Wiradhana, Agung Yanhar Jamaluddin