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All Journal JURNAL SIMBOLIKA: Research and Learning in Communication Study Publikauma : Jurnal Administrasi Publik Universitas Medan Area Jurnal SOLMA JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Journal of Education, Humaniora and Social Sciences (JEHSS) PERSPEKTIF Strukturasi: Jurnal Ilmiah Magister Administrasi Publik Jurnal Ilmu Pemerintahan, Administrasi Publik, dan Ilmu Komunikasi (JIPIKOM) GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Jurnal Ilmiah Administrasi Publik dan Pemerintahan Jurnal Ilmu Manajemen Dan Kewirausahaan (JIMK) INOVASI: Jurnal Politik dan Kebijakan Jurnal Multidisiplin Riset Ilmiah (ATRIA) Jurnal Sosial dan Bidang Pendidikan (SABIQ) Society
Indra Muda, Indra
Universitas Medan Area
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Journal : Journal of Education, Humaniora and Social Sciences (JEHSS)

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Pengaruh Akuntabilitas Kinerja Pegawai Terhadap Kualitas Pelayanan E-KTP Di Dinas Kependudukan Dan Pencatatan Sipil (DISDUKCAPIL)Kabupaten Nias Selatan Laia, Swaspril Yohana; Muda, Indra
Journal of Education, Humaniora and Social Sciences (JEHSS) Vol 7, No 4 (2025): Journal of Education, Humaniora and Social Sciences (JEHSS), May
Publisher : Mahesa Research Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34007/jehss.v7i4.2643

Abstract

Quality public services are an important factor in good governance. One of the population administration services that has a strategic role is the issuance of e-KTP by the Population and Civil Registration Office (DISDUKCAPIL). However, in South Nias Regency, this service still faces various obstacles such as limited employees, low understanding of regulations, and inefficient administrative procedures. This study aims to analyze the influence of service quality, employee knowledge, and employee performance on community satisfaction in e-KTP services. The research method uses a quantitative approach with an explanatory format, with samples selected by random sampling. The results of regression analysis show that the three variables simultaneously contribute 49.7% to community satisfaction, with employee performance as the most dominant factor. The results of the t and F tests also showed that the three variables had a significant influence, partially and simultaneously. The implications of this study emphasize the need to increase employee capacity through training, performance evaluation, and service system reform so that e-KTP can be issued more efficiently and increase community satisfaction.
Co-Authors Abd. Rasyid Syamsuri Abiyyu, Muhammad Faris Abid Agung Suharyanto Aini, Qurratun Anwar, Aslihal Batubara, Baby Mashito Batubara, Beby Masitho Br Tambunan, Emi Ningsi Bukit, Niarita Dahlan, Harris R. Damanik, Maharani Iviola adithia Daud Rasyid Dedi Kurniawan Deliana, Marlina Evi Yunita Kurniaty, Evi Yunita Gea, Seventinus Gustami Harahap, Gustami Hadawiya, Rafi’atul Hartati, Diah Vitaloka Heri Kusmanto, Heri Hutauruk, Icha Novita Julianto Hutasuhut Laia, Swaspril Yohana Laju, I Kadek Lubis, Nurul Afifah Lubis, Tukimin Muhibudin, Muhibudin Nina Angelia Nurmala, Eka Okdamaiyanti, Yiska Purba, Agung R., Sulastriani Rehia K.I Barus, Rehia K.I Rusdianto Rusdianto, Rusdianto Sabaruddin Saputra, M. Fernanda Simamora, Beltahmamero Simbolon, Lastrida Sinatra, Franciscus Tuah Xaverius Siregar, Marasakti Siregar, Muhammad Sapril sultan Syaputra, M. Yurial Arief Lubis, Yurial Arief