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KINERJA DAY SPA DI KECAMATAN KUTA SELATAN, BALI I Gede Darmawijaya
Jurnal Ilmiah Hospitality Management Vol 1 No 2 (2011)
Publisher : Institut Pariwisata dan Bisnis Internasional

Spa industry is a fast growing industry in the world. In Indonesia, this industry grew 174% since 2003. This fenomena also happened in Bali especially in South Kuta Distric Badung Regency.Â The annual average growth of numbers of day spas in this area is 40% since 1995. In order that spa businesses can see their performance, they need to benchmark with day spa industryâ€™s performance. Based on these reasons this research was composed in the aim of revealing the performance of day spa in South Kuta Distric. This research made use 50 day spas to get the data. These 50 day spas are the day spas population in South Kuta Distric.Â The instrument used is questionnair focusing on spa key performance indicators. The findings of this research are (1) average spa occupancy rate is 19%; (2) average treatment price/hour IDR 67.872; (3) RevPATH day spa is IDR 12.895; (4) average spa revenue per m2 per year is IDR 510.985; (5) average revenue per employee per year is IDR 51.919.318; (6) average number of guest per spa per year are 5887 persons or 16 persons per day ; (7) average number of guests per employee per year are 591 persons; and (8) average number of treatment hours sold per employee per yearÂ are 765 hours

Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.

Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically

WHOSE PARADISE? CUSTOMARY FORESTS, TOURISM, AND POWER IN BALI Darmawijaya, I Gede; Seniartha, I Wayan; Sunarsa, I wayan; Eka Darmaputra, Putu Gede; Todi Astawan, I Kadek
JURNAL KEPARIWISATAAN Vol 24 No 2 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i2.1958

This paper critically examines the contested relationship between customary forest management, sustainable tourism development, and inclusive leadership in Bali, Indonesia. Through a comparative case study approach, it analyzes the divergent outcomes of community-based conservation efforts. The first case focuses on the Tamblingan Lake region, where four villages (Catur Desa) strive to gain legal recognition of their customary forest (Merta Jati) against government-backed commercial interests. The second case, Tenganan Pegringsingan Village, provides a contrasting example of a successful, long-established customary forest management system integrated with cultural tourism, albeit with emerging challenges. This research uses a comparative case study approach to understand how inclusive leadership, traditional forest management, and sustainable tourism interact. The study combines qualitative data gathered from semi-structured interviews with villagers and social media content analysis. The findings emphasize that inclusive leadership is critical in resolving conflicts between local ecological knowledge, economic pressures from development, and policies imposed from above. The paper contributes to discussions on inclusive leadership, community-based natural resource management, and sustainable tourism. It also offers policy recommendations to create fairer and more environmentally responsible tourism development in culturally sensitive settings. It specifically addresses the need for legal frameworks recognizing customary rights and promoting genuine community participation in decision-making.

Kualitas Layanan Agung Laundry di Desa Petak Kaja Gianyar Seniartha, I Wayan; Darmawijaya, I Gede
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Penelitian ini dilatarbelakangi pada penilain pelayanan yang diberikan di Agung Laundry dan bertujuan untuk mengetahui kualitas pelayanan terhadap kepuasan konsumen. Data diperoleh dengan menggunakan dengan berbagai teknik pengumpulan data, seperti : wawancara dan kuesioner. Kemudian kuesioner terkumpul menggunakan dianalisis menggunakan teknik analisis deskriptif kuantitatif, yaitu skala likert dan metode aritmatika mean. Isi kuesioner mengacu pada lima dimensi kualitas pelayanan yang terdiri dari bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (emphaty). Dalam penentuan jumlah sampel pada penelitian ini berdasarkan jumlah sampel sebanyak 33 responden mengenai Kualitas Layanan Agung Laundry maka di proleh hasil analisis yang menunjukan bahwa nilai kepuasan (s) pada dimensi kualitas pelayanan yang bernilai positif atau pelayanan yang diberikan cukup dan lebih dari apa yang diharapkan konsumen terhadap pada dimensi tangibles sebesar 36,3 yang berarti cukup, reliability sebesar 20,15 yang berarti cukup, responsiveness sebesar 32,7 yang berarti cukup, assurance sebesar 49,0 berarti sangat puas, emphaty sebesar 47,9 yang berarti puas. Selanjutnya rata-rata secara keseluruhanya pada dimensi kualitas Layanan Agung Laundry di Desa Petak Kaja, Gianyar memperoleh tanggapan puas dari responden dengan nilai rata-rata sejumlah 37,21. Yang artinya Kualitas Layanan Agung Laundry di Desa Petak Kaja, Gianyar dinilai sudah cukup dan sesuai dengan harapan konsumen. Hasil temuan ini bermanfaat untuk Perusahaan-perusahan kecil untuk mengambil tindakan yang tepat dalam rangka mempertahankan kepuasan pelanggan melalui peningkatan kualitas pelayanan.

Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.

Excellent Front Desk Agent Service in Increasing Guest Satisfaction at Hotels in Bali Venysia, Ni Putu Selina; Sekarti, Ni Ketut; Darmawijaya, I Gede
Indonesian Journal of Interdisciplinary Research in Science and Technology Vol. 2 No. 10 (2024): October 2024
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/marcopolo.v2i10.11254

This research aims to identify and group guest reviews of Front Desk Agent services at one of the hotels in Bali that provide a pleasant experience (Prima/WOW). Data was collected from guest reviews on OTA Tiket.com and Tripadvisor in the period January 2023 to May 2024. The results of the analysis showed four main themes that were prominent in guest reviews: The first theme, "Friendly and Polite," recorded the highest frequency with reviews emphasizing friendliness and professional attitude from the Front Desk Agent. The second theme, "Provides a Personal Touch," shows guests' appreciation for personal touches such as birthday wishes and room upgrades. The third theme, "Sprightly Provide Guest Needs," underscores the staff's proactive and quick response in meeting guest needs. The final theme, "Smooth Check-in Process," reflects the efficiency of the check-in process which is considered to make it very easy for guests. The results of this research indicate that Excellent/WOW service from the Front Desk Agent plays a significant role in increasing guest satisfaction at Hotel X.

Transformasi Desa Wisata Berkelanjutan: Penguatan Ekosistem Pariwisata Desa Tajen Melalui Tata Kelola Terpadu Darmawijaya, I Gede; Indrayani, I Gusti Ayu Putu Wita; Priliani, Ni Luh Dita; Adi, Ida Ayu Sri Puspa; Seniartha, I Wayan; Sunarsa, I Wayan; Pitanatri, Made Uttari
Jurnal Pengabdian Kepada Masyarakat Makardhi Vol. 5 No. 2 (2025): Jurnal Pengabdian Kepada Masyarakat MAKARDHI
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/makardhi.v5i2.2106

Tajen Village has significant potential as a tourism village but faces several challenges in managing homestays, tourist attractions, environmental cleanliness, as well as marketing and tourism management coordination. This community service program aims to enhance homestay service standards through inventory and facility evaluation, optimize digital marketing to improve visibility, and develop comprehensive documentation of tourist attractions to make them more informative and appealing. Additionally, the program focuses on improving waste management systems through community education and the implementation of circular economy concepts. The village-owned enterprise (BUMDes) is encouraged to become the central hub for tourism coordination, managing reservations and marketing more effectively. The methods used include training, mentoring, and data-driven strategy implementation. This program is expected to enhance the competitiveness of Tajen Village as a sustainable tourism destination, strengthen the local economy, and improve community well-being

Loyalitas Pelanggan Hotel Generasi Z di Seminyak, Bali: Peran Customer Relationship Management, Social Media Engagement, dan Trust Mahaditha, Putu Rio Satria; Sihombing, Irene Hanna H; Darmawijaya, I Gede
Jurnal Ilmiah Global Education Vol. 6 No. 4 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i4.4580

This study aims to analyze the influence of Customer Relationship Management and Social Media Engagement on Generation Z customer loyalty, with Trust as a mediating variable in hotels located in Seminyak, Bali. The research employed an explanatory quantitative approach with purposive sampling, involving 400 Generation Z respondents who had stayed at least once in Seminyak hotels within the last 12 months. Data were analyzed using Structural Equation Modeling with Partial Least Squares (SEM-PLS). The results indicate that Customer Relationship Management and Social Media Engagement have a positive and significant effect on customer loyalty. Both also significantly influence Trust, which in turn positively affects loyalty. Furthermore, Trust mediates the relationship between Customer Relationship Management and Social Media Engagement with Generation Z customer loyalty. These findings contribute theoretically to tourism marketing and hospitality management studies, particularly regarding the integration of Customer Relationship Management and Social Media Engagement strategies in building loyalty through Trust. The practical implication suggests that hotels in Seminyak should strengthen personalized and interactive service strategies and optimize social media use to foster Trust and sustain emotional relationships with Generation Z customers.

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