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All Journal JURNAL KEPARIWISATAAN JURNAL PENDIDIKAN TAMBUSAI Al-Kharaj: Journal of Islamic Economic and Business Jurnal Kepariwisataan Jurnal Bisnis Hospitaliti JURNAL ILMIAH GLOBAL EDUCATION Jurnal Pengabdian Kepada Masyarakat MAKARDHI Journal of Hospitality Accommodation Management Jurnal Ilmiah Hospitality Management Indonesian Journal of Interdisciplinary Research in Science and Technology (MARCOPOLO)
I Gede Darmawijaya
Sekolah Tinggi Pariwisata Nusa Dua Bali
Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Mathematics Social Sciences Other

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PREFERENSI WISATAWAN JEPANG TERHADAP PRODUK KAMAR HOTEL DI BALI I Gede Darmawijaya; Indah Kusumarini
JURNAL BISNIS HOSPITALITI Vol 2 No 1 (2013): Jurnal Bisnis Hospitaliti
Publisher : Pusat Penelitian & Pengabdian kepada Masyarakat, Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jbh.v2i1.144

Abstract

Penelitian ini bertujuan untuk mengetahui preferensi wisatwan Jepang terhadap produk kamar hotel. Penelitian ini menggunakan 100 responden sebagai sampel yang diberikan kuesioner yang berfokus pada empat tingkatan produk hospitality yaitu: produk inti, produk mendukung, produk facilitating dan produk augmented. Temuan penelitian ini adalah wisatawan Jepang lebih memilih tempat tidur twin dan double; kamar mandi dengan bak mandi dan pancuran; perlengkapan mandi lengkap termasuk handuk Jepang; sekali MUR setiap hari danfull TDS; c'heck in dan fleksibel tanpa biaya tambahan; ada layanan butler 24 jam; koneksi internet dan NHK TV; ada cinderamata saat TDS; pelayanan MUR dan TDS lebih awal; suasana kamar cerah, putih, bersih, dengan aroma relaks; pemandangan kamar menghadap kolam renang, laut dan pantai; pelayanan yang ramah dan tulus; pramugraha dapat berbahasa Jepang; ada direktori layanan dalam bahasa Jepang; ada pelayanan permintaan tamu 24 jam; dan lena diganti setiap hari.
EFEKTIVITAS LINEN RE-USE PROGRAM PADA HOTEL DI BALI I Gede Darmawijaya
JURNAL KEPARIWISATAAN Vol 16 No 1 (2017): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v16i1.85

Abstract

The objectives of this research were toidentify (1) the effectiveness of hotel’s linen re-use program and (2) the relationship between average room rate and the effectiveness of hotel’s linen re-use program in Bali. To achieve these objectives, this research made use questionnaires to collect the data from 30 hotels which were purposively sampled. The analysis method applied for this research was descriptive analysis. The results showed that the participation rate of guests to linen re-use program was 76%. The rate of efficiency achieved was 35% and the productivity rate increased at 22%. The correlation between average room rate and the effectiveness of linen re-use program was positively low with the value of “r” and “r2” was respectively 0.44 and 20%. These findings revealed that the program was very effective and the participation of guests were high irrespective their ability to pay the room. The implications of these findings were the government needs to make use the best practices of any green hotel programs by campaigning them to community to be used in government/private offices and households. The hotel could implement the green hotel program without being afraid left by their customers. The tourism and hospitality educational institution need to balance three bottom lines in teaching learning process which are people, planet and profit. Gaining profit and customer satisfaction by not sacrificing the environment, the planet.
KARAKTERISTIK DAY SPA DI KECAMATAN KUTA SELATAN, BALI I Gede Darmawijaya; Ni Ketut Sekarti
JURNAL KEPARIWISATAAN Vol 10 No 2 (2011): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v10i2.262

Abstract

Spa industry is a fast growing industry in the world as well as in Bali. The annual average growth of numbers of day spas in this area is 40% since 1995. This research was aim at revealing the characteristics of day spa in the Kuta, Bali. Data were collected from 50 day spas. The instrument used is questionnaire fo­cusing on spa business model, spa facilities, spa treatment, spa treatment price and spa human resources. The findings of this research were: spa business model were mostly non-franchise; the annual growth was 40%; average business hours was 13 hours; average area was 1012 m2; average number of treatment room was 8,56 rooms; average number of manicure and pedicure room and other spa facilities were less than one; the most to the least popular massage were Balinese massage, aromatherapy massage, and Shiatsu massage; the cheapest price of treatment per hour was Rp 40.000 and the highest price was Rp 650.000; per­centage of male and female employees were 14% and 86%; employees with com­petencies certificate is 1,2%; educational background of employees were 5% undergraduate, 8% associate degree, 86% senior high school, and 1 % junior high school.
NEEDS ANALYSIS OF ENGLISH FOR STUDENTS OF SPA TRAINING PROGRAM I Wayan Muliana; I Gusti Ngurah Agung Suprastayasa; I Gede Darmawijaya
JURNAL KEPARIWISATAAN Vol 9 No 1 (2010): Jurnal Kepariwisataan
Publisher : Pusat penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v9i1.307

Abstract

In response to the booming of the spa industry. STP Nusa Dua Bali has launched a Spa Training Program, aiming at preparing students to be able to work profes­sionally in international spa outlets/industries. Besides spa vocational subjects English is a crucial subject in the Program in order to enable the students to communicate effectively and appropriately with foreign guests and customers in handling their future job. Since Spa was a new program at STP Nusa Dua Bali, this research was conducted/or identifying the profile of the learners 'target needs of English language course in the Spa Training Program, specifically. at basic operational levels, including Spa Receptionists, Spa Therapists, and Spa Atten­dants. The data were obtained through interviews, observation, texts collection, and informal consultation at several 'international' Spa outlets in Nusa Dua tourist resorts. They were then analyzed and are presented by using Hutchinson and Waters' (1987) and Mun by 's (1978) target situation analysis frameworks. The communicative acts and.functions can be grouped into 9 communicative events: information clerk, reservation clerk, reception clerk, bell boy/doorman, spa at­tendant, spa therapist, cashier, communicating by telephone, and dealing with complaints.
KUALITAS PELAYANAN SPA PADA HOTEL DI KAWASAN WISATA NUSA DUA I Gede Darmawijaya
Jurnal Ilmiah Hospitality Management Vol 1 No 1 (2010)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (255.024 KB) | DOI: 10.22334/jihm.v1i1.64

Abstract

Spa industry is a fast growing industry in the world. In Asia itself, it grew more than 100% from the year 2003 up to 2009, while in Indonesia, this industry grew 174%. This fenomenon brought beneficial effect to spa product industry, especially those companies that produce local or traditional spa product. In order to anticipate the needs and wants of spa industry’s customers to spa products, it is very imperative to reveal the quality of spa’s services viewed from the expectation and perception of international and domestic tourists.In relation to that reason, this study is conducted and aims to find out to what degree tourists perception towards the quality of spa’s services meet                               their expectations on it.            This study was conducted purposively at five villas/resorts at tourist resort Nusa Dua, namely; Bali Desa, Kayu Manis Private Villas & Spa, The Laguna Resort & Spa, Melia Bali Villas & Spa Resort, and Inna Putri Bali. There are 224 respondents accidently used as samples. The data was collected by using questionnaire, then it was analysed with important and performance analysis.            The findings of this study were the percentage of perception of tourists towards the quality of spa’s services that meets their expectation was 98.4%
KINERJA DAY SPA DI KECAMATAN KUTA SELATAN, BALI I Gede Darmawijaya
Jurnal Ilmiah Hospitality Management Vol 1 No 2 (2011)
Publisher : Institut Pariwisata dan Bisnis Internasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (54.17 KB) | DOI: 10.22334/jihm.v1i2.67

Abstract

Spa industry is a fast growing industry in the world. In Indonesia, this industry grew 174% since 2003. This fenomena also happened in Bali especially in South Kuta Distric Badung Regency.  The annual average growth of numbers of day spas in this area is 40% since 1995. In order that spa businesses can see their performance, they need to benchmark with day spa industry’s performance. Based on these reasons this research was composed in the aim of revealing the performance of day spa in South Kuta Distric. This research made use 50 day spas to get the data. These 50 day spas are the day spas population in South Kuta Distric.  The instrument used is questionnair focusing on spa key performance indicators. The findings of this research are (1) average spa occupancy rate is 19%; (2) average treatment price/hour IDR 67.872; (3) RevPATH day spa is IDR 12.895; (4) average spa revenue per m2 per year is IDR 510.985; (5) average revenue per employee per year is IDR 51.919.318; (6) average number of guest per spa per year are 5887 persons or 16 persons per day ; (7) average number of guests per employee per year are 591 persons; and (8) average number of treatment hours sold per employee per year  are 765 hours
Mencari Keselarasan: Menyingkirkan Dikotomi Work-Life Balance Darmawijaya, I Gede; Darmaputra, Putu Gede Eka; Sunarsa, I Wayan
Journal of Hospitality Accommodation Management (JHAM) Vol. 3 No. 1 (2024): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v3i1.1274

Abstract

This research aims to provide a different perspective on the dichotomy of work and life, which in many work-related studies is considered as suffering that needs to be balanced with non-working life or time. This qualitative research employs content analysis using secondary data sources from journal articles or other publications by experts, researchers, and spiritual practitioners. The findings of this study indicate that researchers use the work-life balance variable as a cause of job satisfaction. In contrast, experts and spiritual practitioners agree that there is only life, and life is where work is life itself. Researchers tend to view happiness as coming from external factors, always associated with compensation, job satisfaction, work environment, and other external stimuli. On the other hand, experts and spiritual practitioners believe, based on their experiences, that happiness is an internal creation, not influenced by external factors because true happiness is an inner experience. Therefore, it is recommended that further research focuses on effective practices of self-understanding leading to the awareness that happiness is not sought but found within.
Penanganan Lena pada Departemen Tata Graha di Hotel XYZ Wiguna, I Nyoman Candra; Seniartha, I Wayan; Sunarsa, I Wayan; Darmawijaya, I Gede
Journal of Hospitality Accommodation Management (JHAM) Vol. 4 No. 1 (2025): Journal of Hospitality Accommodation Management (JHAM)
Publisher : Program Studi Manajemen Divisi Kamar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jham.v4i1.1770

Abstract

The purpose of this study was to find out how to handle linen in the Housekeeping Department at Hotel XYZ. The data analysis method used is qualitative descriptive. Data collection techniques are applied to obtain data, namely interviews, observations, and documentation studies. Interviews were conducted with executive housekeepers, and observations of the linen attendant officers were made using the observation checklist tool. The results of the study showed that 12% of the handling of linen in the housekeeping department in general was not in accordance with the standard operating procedures set. The advice that can be given is that the linen attendant is expected to supervise the laundry vendor in sorting out dirty linen, pay attention to the FIFO (First In, First Out) system, clean up torn and stained linen, and is expected to clean the linen store periodically  
WHOSE PARADISE? CUSTOMARY FORESTS, TOURISM, AND POWER IN BALI Darmawijaya, I Gede; Seniartha, I Wayan; Sunarsa, I wayan; Eka Darmaputra, Putu Gede; Todi Astawan, I Kadek
JURNAL KEPARIWISATAAN Vol 24 No 2 (2025): Jurnal Kepariwisataan
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat Politeknik Pariwisata Bali

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52352/jpar.v24i2.1958

Abstract

This paper critically examines the contested relationship between customary forest management, sustainable tourism development, and inclusive leadership in Bali, Indonesia. Through a comparative case study approach, it analyzes the divergent outcomes of community-based conservation efforts. The first case focuses on the Tamblingan Lake region, where four villages (Catur Desa) strive to gain legal recognition of their customary forest (Merta Jati) against government-backed commercial interests. The second case, Tenganan Pegringsingan Village, provides a contrasting example of a successful, long-established customary forest management system integrated with cultural tourism, albeit with emerging challenges. This research uses a comparative case study approach to understand how inclusive leadership, traditional forest management, and sustainable tourism interact. The study combines qualitative data gathered from semi-structured interviews with villagers and social media content analysis. The findings emphasize that inclusive leadership is critical in resolving conflicts between local ecological knowledge, economic pressures from development, and policies imposed from above. The paper contributes to discussions on inclusive leadership, community-based natural resource management, and sustainable tourism. It also offers policy recommendations to create fairer and more environmentally responsible tourism development in culturally sensitive settings. It specifically addresses the need for legal frameworks recognizing customary rights and promoting genuine community participation in decision-making.
Kualitas Layanan Agung Laundry di Desa Petak Kaja Gianyar Seniartha, I Wayan; Darmawijaya, I Gede
Jurnal Pendidikan Tambusai Vol. 8 No. 2 (2024)
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Penelitian ini dilatarbelakangi pada penilain pelayanan yang diberikan di Agung Laundry dan bertujuan untuk mengetahui kualitas pelayanan terhadap kepuasan konsumen. Data diperoleh dengan menggunakan dengan berbagai teknik pengumpulan data, seperti : wawancara dan kuesioner. Kemudian kuesioner terkumpul menggunakan dianalisis menggunakan teknik analisis deskriptif kuantitatif, yaitu skala likert dan metode aritmatika mean. Isi kuesioner mengacu pada lima dimensi kualitas pelayanan yang terdiri dari bukti fisik (tangibles), keandalan (reliability), daya tanggap (responsiveness), jaminan (assurance), dan empati (emphaty). Dalam penentuan jumlah sampel pada penelitian ini berdasarkan jumlah sampel sebanyak 33 responden mengenai Kualitas Layanan Agung Laundry maka di proleh hasil analisis yang menunjukan bahwa nilai kepuasan (s) pada dimensi kualitas pelayanan yang bernilai positif atau pelayanan yang diberikan cukup dan lebih dari apa yang diharapkan konsumen terhadap pada dimensi tangibles sebesar 36,3 yang berarti cukup, reliability sebesar 20,15 yang berarti cukup, responsiveness sebesar 32,7 yang berarti cukup, assurance sebesar 49,0 berarti sangat puas, emphaty sebesar 47,9 yang berarti puas. Selanjutnya rata-rata secara keseluruhanya pada dimensi kualitas Layanan Agung Laundry di Desa Petak Kaja, Gianyar memperoleh tanggapan puas dari responden dengan nilai rata-rata sejumlah 37,21. Yang artinya Kualitas Layanan Agung Laundry di Desa Petak Kaja, Gianyar dinilai sudah cukup dan sesuai dengan harapan konsumen. Hasil temuan ini bermanfaat untuk Perusahaan-perusahan kecil untuk mengambil tindakan yang tepat dalam rangka mempertahankan kepuasan pelanggan melalui peningkatan kualitas pelayanan.
Co-Authors Eka Darmaputra, Putu Gede I Gusti Ayu Putu Wita Indrayani I Gusti Ngurah Agung Suprastayasa I Wayan Muliana I Wayan Sunarsa, I Wayan Ida Ayu Sri Puspa Adi Kusumarini, Indah Mahaditha, Putu Rio Satria Muliana, I Wayan Muliana, I Wayan Ni Ketut Sekarti Pitanatri, Made Uttari Priliani, Ni Luh Dita Putu Gede Eka Darmaputra Seniartha, I Wayan Sihombing, Irene Hanna H Sudiksa, I Nyoman Thesa, Suma Todi Astawan, I Kadek Venysia, Ni Putu Selina Wiguna, I Nyoman Candra