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The Effect of Service Quality and Product Quality (Rooms and Food) on Consumer Satisfaction of Harris Sentul Hotel Bogor Hamdany, Hamdany; Mumin, Adhi Trirachmadi; Lemmy, Diena Mutiara
Jurnal Penelitian Pariwisata Vol 3 No 1 (2019): (TRJ) Tourism Research Journal
Publisher : Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v3i1.52

Abstract

Research on the influence of two independent variables namely service quality and product quality (of room and food) conducted at Harris Hotel Sentul Bogor aims to examine the level of its influence either partially or simultaneously on customer’s satisfaction as the dependent variable. The dimensions of service quality that are examined in terms of its influence on consumer satisfaction include elements of reliability, assurance, tangible, empathy and responsiveness. Some of the product quality indicators for the rooms quality examined to have its influence on customer satisfaction include elements of design, features, quality of performance and the perceive of quality while indicators for the quality of food products which considered to have effect on consumer satisfaction includes the element of taste of food, aroma of food and the presentation of food. The number of respondents who took part in the research was 300 of respondents who were the consumers invited to share their experience on the questioner during their stay at Harris Sentul Hotel. Data analysis techniques used in this study are linear regression analysis. The study results have answered the 3 hypotheses and show that service quality has a positive and significant influence on customer satisfaction partially likewise, the study results has showed that the quality of room and food have a strong influence on the level of customer satisfaction who stayed at Harris Sentul as well as study has showed that simultaneously the 2 (two) independent variables had a positive and significant effect.
Analisis Investasi Pengembangan Potensi Pariwisata Pada Pembangunan Kawasan Wisata Teluk Mekaki Lombok Dengan Pola Rdpt Pariwisata (Reksa Dana Penempatan Terbatas – Pariwisata) Mumin, Adhi Trirachmadi
Jurnal Ilmiah Pariwisata Vol 22 No 1 (2017)
Publisher : Pusat Penelitian dan Pengabdian Kepada Masyarakat, Institut Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/jip.v22i1.1122

Abstract

Kawasan Wisata Teluk Mekaki – Lombok adalah suatu destiinasi kawasan wisata Resort Terpadu yang di miliki oleh pengembang nasional yang merupakan suatu wilayah pantai yang dikelilingi oleh pengunungan. Kawasan ini merupakan salah satu kawasan wisata yang menjadi perhatian pemerintah khususnya Kementrian Pariwisata RI yang berpotensi untuk menjadi objek wisata unggulan baru di kawasan pulau Lombok. Potensi wisata ini merupakan manfaat tak langsung (secondary benefit) dari pantai dan lingkungan ekologi tersebut. Analisis dilakukan terhadap aspek finansial menggunakan metode Net Present Value (NPV), Internal Rate of Return (IRR), Benefit Cost Ratio (BCR) dan Payback Period (PP) serta Analisis Sensitivitas. Dari analisis finansial didapatkan hasil perhitungan Net Present Value (NPV) sebesar Rp 183,541,000,000, Internal Rate of Return (IRR) 11,71 %, Benefit Cost Ratio 1,80. Dengan nilai NPV lebih besar dari nol, nilai IRR lebih besar dibandingkan bunga investasi dan nilai BCR lebih besar atau sama dengan satu, serta Payback Period tercapai sebelum umur rencana investasi tercapai maka rencana investasi layak dilaksanakan. Hasil analisis sensitivitas juga menghasilkan nilai-nilai yang layak bagi rencana investasi ini.
Marine Biodiversity as an Attraction to Tourist in Seribu Islands in DKI Jakarta Province Indonesia Mariati, Sri; Andri, Andri; Habibie, Fachrul Husain; Muhardiansyah, Doni; Mumin, Adhi Trirachmadi
Khasanah Ilmu - Jurnal Pariwisata Dan Budaya Vol 14, No 2 (2023): Jurnal Khasanah Ilmu - September 2023
Publisher : Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31294/khi.v14i2.17710

Abstract

Pramuka Island is one of the islands in the Thousand Islands cluster. This island is included in the Panggang Island Village and is the administrative and government center of the Thousand Islands Administrative District. The purpose of this study is to identify the potential for diving tourism in the surrounding Pramuka Island. The research method used is a qualitative approach with a survey research design, direct observation methods, and interviews with dive guides who have had a career as dive guides on Pramuka Island for more than 20 years. The results of this study found that there were 30 natural tourist spots with marine biodiversity being the main attraction for diving tourism. We assessed the potential in 5 favorite spots, namely finding at a depth of 2-18 meters dominated by Acropora sp coral, Massive sp coral, Foliose, Fan coral (Gorgonian sea fan), and there are coral transplants at a depth of 2 meters). The types of fish found were Baraccudasp, yellow tail fish (casionida), Anemon fish (nemo), Damselfish, and Schooling anchovies), and Hawksbill Turtles. For 25 meters deep found Fish Shelter, Grouper Fish, Snapper Fish, and transparent shrimp. Marine diversity on Pramuka Island is a great potential for marine tourism, but sustainable and scientifically based management must be implemented to maintain the sustainability of marine resources and tourist attractions.