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Journal : RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi

PERANCANGAN PERBAIKAN PELAYANAN RESTORAN RESTO KITA DENGAN MENGGUNAKAN METODE QUALITY FUNCTION DEPLOYMENT Adiba, Fadia Nur; Rohayati, Yati; Amani, Husni
RADIAL : Jurnal Peradaban Sains, Rekayasa dan Teknologi Vol. 11 No. 2 (2023): RADIAL: JuRnal PerADaban SaIns RekAyasan dan TeknoLogi
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37971/radial.v11i2.407

Abstract

This research aims to identify weaknesses in restaurant service which are then corrected by designing recommendations for service improvement using Quality Function Deployment. The method in this research uses the Quality Function Deployment method. The Quality Function Deployment method is used through two iterations, namely House of Quality (iteration one) which aims to translate customer needs into technical characteristics by considering the restaurant's capabilities and Part Deployment (iteration two) which aims to identify prioritized critical parts. Service improvements were carried out based on 10 true customer needs obtained from restaurant customers who had dined in. The first iteration produced 15 technical characteristics and the second iteration produced 31 critical parts which were prioritized for improvements to restaurant services. This research can be concluded that there are 15 prioritized technical characteristics and 31 prioritized critical parts. The results of the technical characteristics and critical parts are the basis for making recommendations for improving restaurant services whose targets need to be met in accordance with the decisions of the owner of Resto Kita.
Co-Authors Adang Suherman Adiba, Fadia Nur Adrian, Denissya Maharani Ainuntasya , Roza Akhyarul Anam, Akhyarul Alan Arif Dharmasaputra, Alan Arif Alfadhilah, Anugrah Aldin Amani , Husni Amanullah, Muhamad Daffa Amelia Kurniawati Annisaa Rasyida, Annisaa Arta, Jessica Tri Atya Nur Aisha Aulia F Hadining, Aulia F Az Zahra, Nur Sya’Bandiyah Azhari, Rofi Dwi Aziz Pratama Thahir, Aziz Pratama Bangun, Verona Marsha Alvinia Boby Hera Sagita Budiman, Bintang Andhika Colintan, Michael Elhadi, Rosad Ma'ali Fatimah, Anindizki Puspa Faturrahman, Deo Fauzi, Kiki Wildan Fauziah, Didah Fauziyah, Rahma Fitriara, Ariendha Inggar Hakim, Abdul Azizul Husni Amani Ima Normalia Kusmayanti Indawai, Eli Jajat, Jajat Kamaliya, Kayla Kusmayanti, Ima Rosmalia Kusmayanti, Kusmayanti Lastanila, Selly Lengkana, Anggi Setia MUHAMMAD HARIS Mulia, Dinda R. Melati Mulyanto, Tatag Muttaqin, Ahmad Zainul Nalini, Wina Nisrina Natasha, Alishya Natasurya, Muhammad Latif Nur Hidayat Nurmawan, Naomi Nuryanti, Widy Dewi Pramesti, Sekar Arum Putra, Timotius Jevon Abimanyu Putri , Tiara Cinditya Putri, Alifa Ayudia Putri, Aurel Catelya Rauzan, Muhammad Phirous Ridwan , Sharmifa Yasmin Rochayati, Siti Rosyidi, Rezky Himawan Rr. Asri Ismaya Putri, Rr. Asri Ismaya Rukmana, Riza Agung Nugraha Saffanah, Vina Putri Sahrudi, Sahrudi Santosa, Alifa Zahra Nur Saputra, Timoteus Nico Sari Wulandari Setiawan , Juned Agung Siregar, Akbar Rizky Sobana, Aris Sultoni, Kuston Supriyadi, Tedi Tanjung , Achmad Arief Tanjung, Achmad Arief Tiara Verita Yastica Tunisia, Hanifah Umar Yunan Kurnia Septo Hediyanto Wahono, Asri Yuniar, Wiwit Agi Yunita Nugrahaini Safrudin