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Dimas Subekti
Universitas Jambi
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Journal : JURNAL KOLABORASI

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The Implication Of Bureaucratic Reform Of Public Services On Citizen Trust And Satisfaction: Case Study In Department of Population and Civil Registration Merangin Regency, Jambi Province Dimas Subekti; Ulung Pribadi
Kolaborasi : Jurnal Administrasi Publik Vol 8, No 3 (2022): Desember 2022
Publisher : Department of Public Administration, Muhammadiyah University of Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/kjap.v8i3.9018

Abstract

This study aims to find to what extent the public services carried out by the Merangin Regency Population and Civil Registration Service give implications for trust and satisfaction to the community. This study uses a quantitative approach. This study uses SMART PLS in analyzing data. The source of this research data comes from 100 respondents from the Merangin community using a questionnaire tool via Google Form. The findings in this study are first, that procedures and accountability have a significant effect on the trust of  the citizens of Merangin. Meanwhile, regulations, organizational structure, human resources and technology do not have a significant effect on the trust of the Merangin citizent. Second, that public trust in the Department of Population and Civil Registry Service has a positive effect on citizent satisfaction with public services provided. Third, that regulations, procedures, organizational structures, human resources, technology, and accountability have more influence on citizens than on the government. Meanwhile, citizens' trust in the government has a strong influence on citizens' satisfaction with public services. 
Co-Authors Abd Rasyid, Syamsul Bahri Adventa Theresia Pasaribu H Alva Beriansyah Amin Ayub, Zainal Annisa Hanif Ansorullah Arissy Jorgi Sutan Asiah, Uswatun Bayu Arinanto Darminto, Citra Didi Rahmadi Dimasrizal fajri, syabina laura Firmansyah Putra Fitriani, Ica Hanif, Annisa Hanifah, Thassya HARTATI Hartati Hartati Hatta Abdi Muhammad Helmi Helmi Ian Pasaribu Kharisma Purwandani Lestari, Amanda Dea M Yusuf Makmun Wahid, Makmun Maulana, Rio Yusri Muchamad Zaenuri Muliono Muliono, Muliono Nasuhaidi, Nasuhaidi Pasaribu, Ian Pratiwi, Cholilla Suci Putra, Dinda Syufradian Qibtiyah, Mariatul Ridho Al-Hamdi Ridho Al-Hamdi Riri Maria Fatriani Sa'adah, Maratun Sazeta, Mirza Shela Octarina Putri Suci Pratiwi, Cholillah SURANTO, SURANTO Suswanta Syamsiar, Syamsiar Syamsir Syamsir Ulung Pribadi, Ulung Zarkasi, Zarkasi