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All Journal EKUITAS (Jurnal Ekonomi dan Keuangan) Community Development Journal: Jurnal Pengabdian Masyarakat Mestaka: Jurnal Pengabdian Kepada Masyarakat Journal of Innovative and Creativity
Abdul Hakim
Sekolah Tinggi Ilmu Ekonomi Enam Enam Kendari
Agriculture, Biological Sciences & Forestry Humanities Economics, Econometrics & Finance Education Energy Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Public Health Social Sciences Other

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UPAYA PENINGKATAN SDM DAN DAYA SAING IKM MELALUI PELATIHAN MANAJEMEN MUTU DAN PENGELOLAAN SENTRA IKM: Efforts To Improve Human Resources And Competitiveness Of Small And Medium Enterprise Through Quality Management Training And Management Of SME Centers Bakhtiar Abbas; Abdul Razak; Mahmudin A. Sabilalo; Nofal Supriaddin; Muh Nur; Asraf Asraf; Abdul Hakim; Rince Tambunan; Indira Yuana
MESTAKA: Jurnal Pengabdian Kepada Masyarakat Vol. 2 No. 4 (2023): Agustus 2023
Publisher : Pakis Journal Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58184/mestaka.v2i4.10

Abstract

The training was conducted with the aim of increasing the capacity of knowledge, understanding, and analytical skills for members of small and medium industries, especially about efforts to increase human resources and industrial competitiveness. Method of implementation of Community Service (PKM) activities in the form of technical guidance. The speakers in this training are academics from the PKM STIE Enam Enam Kendari Team, and at the end of the activity will be given a handbook material. Community service activities at Small and Medium Enterprise (SME) Kendari City have been carried out with positive results on the development program and the implementation of quality management and management of SME centers. In the implementation of these activities, the following conclusions can be drawn: 1). The low knowledge of SME about the importance of quality management; 2). The establishment of independent SME groups from various businesses both on the scale of small, medium and large enterprises will make it easier to obtain credit assistance and management coaching systems to increase production volumes; 3). Consultation and quality management coaching in Small and Medium Industries; 4). Application of quality management.
Analisis Kualitas Layanan dalam Meningkatkan Loyalitas Pasien (Studi Kasus Praktek Dokter Kandungan di Apotek Zahara Farma Kendari Laode Muhamad Halilintar Lutfi; Asraf; Abdul Hakim
Journal of Innovative and Creativity Vol. 5 No. 3 (2025)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/joecy.v5i3.4333

Abstract

Penelitian ini bertujuan untuk menganalisis persepsi pasien terhadap kualitas layanan dan loyalitas dalam konteks praktek dokter kandungan di Apotek Zahra Farma Kendari. Menggunakan pendekatan kualitatif deskriptif dan metode studi kasus, data diperoleh melalui wawancara mendalam, observasi non-partisipatif, dan dokumentasi. Hasil penelitian menunjukkan bahwa dimensi kualitas layanan yang paling berpengaruh terhadap loyalitas pasien adalah empathy dan assurance. Loyalitas pasien tercermin melalui perilaku kunjungan ulang, rekomendasi, dan retensi. Penelitian ini juga menemukan bahwa faktor kontekstual seperti budaya lokal dan karakteristik layanan primer memiliki peran penting dalam membentuk pengalaman layanan pasien. Hasil ini memberikan kontribusi teoritis terhadap penguatan konsep pemasaran relasional dan memberikan rekomendasi praktis bagi pengelola layanan kesehatan berbasis komunitas.
DARI PRODUK SATUAN KE PAKET BERNILAI: PENDAMPINGAN INOVASI UMKM KULINER DI KOTA KENDARI Abdul Razak; Bakhtiar Abbas; Asraf Yunus; Rince Tambunan; Abdul Hakim; Rachmawati Rachmawati
Community Development Journal : Jurnal Pengabdian Masyarakat Vol. 7 No. 3 (2026): Vol. 7 No. 3 (2026)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/cdj.v7i3.61605

Abstract

UMKM kuliner menghadapi persaingan yang semakin tinggi, sementara sebagian pelaku usaha masih memasarkan produk secara konvensional dan menjual produk secara satuan tanpa strategi paket yang terarah. Kondisi tersebut membatasi kemampuan usaha dalam menciptakan nilai tambah, menjangkau segmen konsumen yang lebih luas, dan meningkatkan daya saing produk. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan, keterampilan, dan kesiapan daya saing pelaku UMKM kuliner melalui pendampingan inovasi produk dan pengembangan paket penjualan. Kegiatan dilaksanakan pada 13 April 2026 di Kota Kendari dengan melibatkan 33 pelaku UMKM makanan dan minuman. Metode pelaksanaan menggunakan pendekatan partisipatif melalui tahapan identifikasi kondisi awal, sosialisasi, pemetaan produk dan konsumen, praktik penyusunan paket, perhitungan harga, pembuatan katalog, serta evaluasi. Instrumen evaluasi terdiri atas pretest, posttest, lembar observasi, lembar kerja, angket tanggapan, dan uji konsumen terbatas. Hasil menunjukkan bahwa nilai rata-rata peserta meningkat dari 56,80 pada pretest menjadi 84,20 pada posttest. Sebanyak 30 peserta mampu menyusun paket penjualan, 28 peserta mampu menghitung harga berdasarkan biaya dan margin, serta 26 peserta menghasilkan rancangan katalog sederhana. Kegiatan juga menghasilkan 41 alternatif paket, sedangkan uji konsumen terhadap 12 paket oleh 45 responden memperoleh nilai rata-rata 4,15 dari skala 5. Pendampingan ini meningkatkan kemampuan mitra dalam mengembangkan inovasi, menentukan segmen konsumen, menyusun paket, menghitung harga, dan menyajikan informasi produk. Namun, peningkatan omzet belum dapat disimpulkan karena diperlukan pemantauan lanjutan terhadap penjualan aktual.
GENERATIONAL DIFFERENCES IN MOBILE BANKING USER EXPERIENCE: MODERATED MEDIATION AND MULTI-GROUP ANALYSIS Abdul Hakim; Melati Melati; Anas Anas; Asraf Yunus; Nofal Supriaddin
EKUITAS (Jurnal Ekonomi dan Keuangan) Vol 10 No 2 (2026): June
Publisher : Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya(STIESIA) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24034/j25485024.y2026.v10.i2.7770

Abstract

This study examines mobile banking acceptance by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) framework with use experience as a mediating mechanism and generation as a potential boundary condition. A quantitative survey was conducted among mobile banking users in Southeast Sulawesi, an archipelagic region characterized by heterogeneous digital access. The model includes performance expectancy, effort expectancy, social influence, use experience, and behavioral intention. The results indicate that effort expectancy and social influence significantly predict both use experience and behavioral intention, whereas performance expectancy does not have a significant direct effect. Use experience is positively associated with behavioral intention and mediates the effects of effort expectancy and social influence. The interaction tests do not support generation as a moderator of the antecedents of use experience. Group-specific estimates nevertheless show different descriptive patterns: effort expectancy is especially prominent among Generation Z, whereas performance expectancy and social influence are more evident in the Generation X behavioral-intention model. These group patterns should be interpreted cautiously unless formal between-group difference tests establish statistically significant differences.
Co-Authors Abdul Razak Anas Anas Asraf Asraf Asraf Bakhtiar Abbas Indira Yuana Laode Muhamad Halilintar Lutfi Mahmudin A. Sabilalo Melati Melati Muh. Nur Rachmawati Rachmawati Rince Tambunan Supriaddin, Nofal