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Keberadaan Website Traveloka dan Kepuasan Pengguna di Indonesia Rachmaniar, Rachmaniar; Anisa, Renata
Jurnal Minfo Polgan Vol. 13 No. 2 (2024): Artikel Penelitian
Publisher : Politeknik Ganesha Medan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33395/jmp.v13i2.14173

Abstract

Tujuan penelitian ini untuk mengkaji keberadaan website Traveloka dalam kaitannya dengan kepuasan pengguna di Indonesia. Metode yang digunakan dalam penelitian ini adalah metode studi literatur. Objek penelitian ini adalah empat kajian empiris yang memaparkan keberadaan website Traveloka bagi pengguna di Penajam Paser Utara, Medan, dan Bandung. Teknik pengumpulan data dilakukan melalui editing, organizing, dan finding. Hasil penelitian menunjukkan bahwa 1) keempat kajian empiris melakukan pengukuran kualitas website mengacu pada tiga indikator, yaitu penggunaan, kualitas informasi, dan interaksi, sementara dalam artikel lain, kualitas website dapat diukur melalui indikator-indikator, seperti kualitas informasi, kualitas sistem, kualitas layanan, and desain website; 2) kualitas website dapat dikaji menggunakan metode penelitian WebQual dan metode penelitian kuantitatif dimana metode penelitian WebQual digunakan saat mengkaji pengaruh kualitas website dengan kepuasan pengguna, sementara metode penelitian kuantitatif digunakan saat mengkaji pengaruh kepercayaan, harga, dan kualitas website terhadap kepuasan pengguna; dan 3) ada dua kajian empiris yang memberikan hasil penelitian berbeda terkait pengaruh kualitas website dengan kepuasan pengguna dimana penelitian yang dilakukan pada tahun 2017 pengaruh paling besar ada pada interaksi, sementara penelitian yang dilakukan pada tahun 2022 hal berpengaruh ada pada kualitas informasi.
Congruity Theory Dan Komentar Netizen Terkait Taman Mini Indonesia Indah (TMII) Rachmaniar, Rachmaniar; Anisa, Renata
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 3 No. 4: Juni 2024
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v3i4.4185

Abstract

Taman Mini Indonesia Indah (TMII) is a cultural tourism complex in Jakarta, which in 2023 will undergo a revitalization process aimed at improving the quality and experience of visiting tourists. TMII has attracted the attention of tourists to visit it. It is not surprising that if you open the YouTube social media platform and look for information about TMII, netizens will find many videos covering TMII. One of the videos that provides information about TMII is a video from the CNBC Indonesia YouTube channel. This six-minute video has been watched more than 95 thousand times, and invited many comments. Based on these facts, the author is interested in analyzing netizen comments regarding this tourism video. To answer this question, the author uses the virtual ethnographic research tradition, with data analysis based on congruity theory. The research results show that 1) netizens' appreciation regarding TMII and the existence of CNBC Indonesia journalist Shania Alatas are the things that netizens say most often in the comments column on the video This is the New Face of Taman Mini Indonesia Indah on the CNBC Indonesia YouTube channel; 2) comments regarding netizens' appreciation of TMII and the existence of CNBC Indonesia journalist Shania Alatas in line with Osgood and Tannebaum's congruity theory; 3) Shania Alatas conveyed a message about TMII that could be positive (associative) to netizens.
KEBERADAAN EWOM DAN KEPUTUSAN BERKUNJUNG KE TEMPAT WISATA DI INDONESIA Rachmaniar, Rachmaniar; Renata Anisa
Juremi: Jurnal Riset Ekonomi Vol. 4 No. 1: Juli 2024
Publisher : Bajang Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53625/juremi.v4i1.8025

Abstract

The aim of this research is to examine the existence of eWOM in relation to decisions to visit tourist attractions in Indonesia. The method used in this research is the literature study method. The objects of this research are five empirical studies that explain the power of eWOM for the tourist attractions Gili Trawangan Lombok, Nusa Penida, Carangsari Tourism Village, Hillpark Sibolangit, and Eptilu agrotourism. Data collection techniques are carried out through editing, organizing and finding. The research results show that 1) the five empirical studies show that eWOM is related to people's decisions to visit certain tourist attractions; 2) empirical studies show that eWOM is the strongest variable compared to brand image and eTRUST in relation to people's decisions to visit certain tourist attractions; 3) in empirical studies, the positive eWOM dimension can be elaborated with eWOM Goyette et al (2010) to measure the existence of eWOM in relation to people's decisions to visit certain tourist attractions; and 4) in empirical studies, we can compare eWOM with the theory of Planned Behavior, Source Credibility, and Elaboration Likelihood Model to measure the existence of eWOM in relation to people's decisions to visit certain tourist attractions
LITERASI DIGITAL PENCEGAHAN CYBERBULLYING DI LINGKUNGAN SISWA SMP Prihandini, Puji; Rachmaniar, Rachmaniar; Anisa, Renata
Jurnal Praksis dan Dedikasi Sosial Vol. 7 No. 2 (2024)
Publisher : Universitas Negeri Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

LITERACY DIGITAL CYBERBULLYING PREVENTION IN THE STUDENT ENVIRONMENT JUNIOR HIGH SCHOOL The synergy report on the women's violence database, compiled by the Ministry of Women's Empowerment and Child Protection, indicates that the highest number of victims of violence, categorised by age, is within the teenage range, specifically 13-17 years old. One of the most prevalent forms of violence is cyber violence, which is commonly referred to as cyberbullying. Cyberbullying can be defined as the intimidation of an individual or group through digital technology. The relatively low digital literacy index in Indonesia may be a contributing factor to the continued prevalence of cyber violence in the country. One potential strategy for the prevention of cyberbullying is the promotion of digital literacy and its role in the prevention of such behaviour. A programme of counselling on digital literacy in the context of cyberbullying prevention was conducted at YPKP Middle School in Bandung City. The educational materials provided covered the development of social media, its characteristics, benefits, and impacts of using social media, as well as knowledge of cyberbullying, its impact, prevention, and how to deal with it. The results of these activities demonstrated that the majority of students already own mobile phones and that all students have access to social media. While the majority of students have heard the term cyberbullying, few are equipped with the necessary knowledge to respond effectively when they encounter or experience cyberbullying. Laporan sinergi database kekerasan terhadap perempuan yang disusun oleh Kementerian Pemberdayaan Perempuan dan Perlindungan Anak menunjukkan bahwa jumlah korban kekerasan tertinggi, yang dikategorikan berdasarkan usia, berada dalam rentang usia remaja, khususnya 13-17 tahun. Salah satu bentuk kekerasan yang paling banyak terjadi adalah kekerasan di dunia maya, yang biasa disebut dengan cyberbullying. Cyberbullying dapat didefinisikan sebagai intimidasi terhadap individu atau kelompok melalui teknologi digital. Indeks literasi digital yang relatif rendah di Indonesia dapat menjadi faktor yang berkontribusi terhadap prevalensi kekerasan siber yang terus meningkat di negara ini. Salah satu strategi potensial untuk pencegahan cyberbullying adalah dengan mempromosikan literasi digital dan perannya dalam pencegahan perilaku tersebut. Sebuah program penyuluhan tentang literasi digital dalam konteks pencegahan cyberbullying dilakukan di Sekolah Menengah Pertama YPKP di Kota Bandung. Materi penyuluhan yang diberikan meliputi perkembangan media sosial, karakteristik, manfaat, dan dampak dari penggunaan media sosial, serta pengetahuan tentang cyberbullying, dampak, pencegahan, dan cara mengatasinya. Hasil dari kegiatan ini menunjukkan bahwa mayoritas siswa telah memiliki telepon genggam dan semua siswa memiliki akses ke media sosial. Meskipun mayoritas siswa pernah mendengar istilah cyberbullying, hanya sedikit yang memiliki pengetahuan yang cukup untuk merespon secara efektif ketika mereka menemukan atau mengalami cyberbullying.