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THE EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY IN ISLAMIC BANKS WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Ishak, Muhammad Zakiy; Azzahroh, Evrita Putri
Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business) Vol. 3 No. 1 (2017): JANUARI-JUNI 2017
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (822.63 KB) | DOI: 10.20473/jebis.v3i1.3599

Abstract

This research aims to examine the role of customer satisfaction as a mediating variable to connecting service quality to customer loyalty in Islamic Banks. This study also tested compliance as the dimension for measure quality service in Islamic Bank. This research was conducted in five Islamic Banks which are in Indonesia. Data were collected using a questionnaire, distributed through are online and offline to the Islamic Bank customer. There are 100 questionnaires were successfully collected and analyzed using Structural Equation Modeling (SEM) to test the hypothesis with the application of Smart-PLS 3.0. the result of this study indicate that customer satisfaction is able to mediate (full mediation) in influence the service quality to customer loyalty in Islamic Banks.
Job Embeddedness sebagai Variabel Mediasi Pengaruh Leader Member Exchange dan Perceived Organizational Support terhadap Job Insecurity Karyawan di Beberapa Bank Syariah Zakiy, Muhammad; Aeni, Farikha
BISNIS Vol 10, No 2 (2022): BISNIS: Jurnal Bisnis dan Manajemen Islam
Publisher : Universitas Islam Negeri Sunan Kudus

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21043/bisnis.v10i2.10987

Abstract

The adaptability of the relationship between leader-member and organizational support effect of job insecurity that appears in employees. This adaptability can be seen from the influence of leader-member exchange and perceived organizational support which can lead to job insecurity. This study aims to examine the effect of leader-member exchange and perceived organizational support on job insecurity with job embeddedness as an intervening variable. The objects of this research are 3 syariah banking such as Bank Syariah Indonesia, Bank Muamalat and Bank Madina Syariah. This research is quantitative. The sample used in this study was 257 respondents obtained by the non-probability sampling method. Data were collected using a questionnaire, analyzed using SmartPLS version 3.2.8. The results of this study indicate that there is a positive influence between leader-member exchange on job embeddedness, perceived organizational support has a positive effect on job embeddedness, job embeddedness has no effect on job insecurity, the leader-member exchange has no effect on job insecurity, and perceived organizational support has a negative effect on job insecurity.
PERANAN NOTARIS DALAM PEWARISAN TERHADAP HARTA BERSAMA YANG MENGGUNAKAN NAMA ANAK SELAKU AHLI WARIS Muhammad Zakiy; Kornelius Simanjuntak
JUSTITIA : Jurnal Ilmu Hukum dan Humaniora Vol 9, No 5 (2022): JUSTITIA : Jurnal Ilmu Hukum dan Humaniora
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/justitia.v9i5.2726-2736

Abstract

Terdapat fenomena dimana pasangan suami istri yang menjadikan nama anaknya sebagai bukti kepemilikan atas harta bersama mereka seperti sertifikat tanah ataupun buku kepemilikan kendaraan bermotor. Permasalahan yang dibahas adalah status harta bersama yang dokumen kepemilikan harta tersebut menggunakan nama anak selaku ahli waris serta urgensi akta notaril didalamnya. Metode penelitian yang digunakan penulis adalah yuridis normatif dengan mengkaji ketentuan peraturan perundang-undangan yang didukung dengan hasil wawancara. Status harta bersama yang mengunakan nama anak selaku ahli waris adalah tetap berstatus harta bersama dan menjadi bagian dalam boedel harta waris. Namun untuk memberikan kepastian hukum kepada pewaris ataupun ahli waris maka lebih baik terkait kepemilikan harta bersama, dokumen kepemilikannya masih atas nama suami atau istri dan apabila  menjadikan nama anak sebagai dokumen kepemilikan atas harta bersama, maka orang tua harus membuat suatu akta pernyataan yang menegaskan status harta tersebut guna mempermudah notaris dalam pembuatan akta pemisahan dan pembagian harta warisan.
Establishing a Halal Ecosystem to Eradicate Moral Degradation in Indonesian Education Muhammad Umar Bahusin; Sakinah Izzati Nurrizqi; Ashifuddin Fikri; Salwa Hilda Febriza; Muhammad Dony Caprinosya; Muhammad Zakiy
Fikri : Jurnal Kajian Agama, Sosial dan Budaya Vol. 9 No. 1 (2024): Fikri : Jurnal Kajian Agama, Sosial dan Budaya
Publisher : Institut Agama Islam Ma'arif NU (IAIMNU) Metro Lampung

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25217/jf.v9i1.4462

Abstract

Moral degradation refers to a decline in a person's adherence to the social norms and ethical standards of society. This decline can be influenced by various factors, such as a child's environment and exposure to social media, which can lead to changes in behavior. As a result, this can disrupt the social order and contribute to feelings of social insecurity. In response to this issue, a research study was conducted to develop a "halal ecosystem" aimed at addressing moral degradation. The research employed qualitative exploratory methods, including in-depth interviews with teachers, students, child psychologists, and representatives of the Indonesian Child Protection Commission (KPAI) in Yogyakarta. The data collected was then analyzed through several stages, including data reduction, content analysis, validation, and drawing conclusions. The outcome of the research is the development of a system called Vedha Paho or Moral Science based on the Theory of Planned Behavior. This system comprises various elements designed to establish a halal ecosystem and create an optimal moral environment for child development.