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All Journal Islamadina : Jurnal Pemikiran Islam Jurnal Manajemen Teknologi MUQTASID Jurnal Ilmiah Mahasiswa FEB Jurnal Ekonomi dan Bisnis Islam FIKRI : Jurnal Kajian Agama, Sosial dan Budaya IJHCM (International Journal of Human Capital Management) Jurnal Pemberdayaan Masyarakat Madani (JPMM) Perisai : Islamic Banking and Finance Journal Muqtasid: Jurnal Ekonomi dan Perbankan Syariah JPPM (Jurnal Pengabdian dan Pemberdayaan Masyarakat) Journal of Leadership in Organizations FIRM: Journal of Management Studies Revenue: Jurnal Manajemen Bisnis Islam JURNAL EKONOMI SYARIAH Jurnal Manajemen Universitas Bung Hatta Jurnal PkM (Pengabdian kepada Masyarakat) Invest Journal of Sharia & Economic Law Journal of Islamic Economics and Social Science (JIESS) Universitas Muhammadiyah Yogyakarta Undergraduate Conference Proceeding Prosiding Seminar Nasional Program Pengabdian Masyarakat Jurnal Manajemen dan Pemasaran Jasa Indatu Journal of Management and Accounting
Muhammad Zakiy
Universitas Muhammadiyah Yogyakarta
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Public Health Social Sciences Other

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ORGANIZATIONAL CHANGES AND THE IMPACT ON THE PERFORMANCE OF SHARIA BANK EMPLOYEES THROUGH AFFECTIVE COMMITMENT zakiy, muhammad; Kinasih, Pawestri; As'ad, Syarif
Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business) Vol. 9 No. 1 (2023): JANUARY-JUNE 2023
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jebis.v9i1.34743

Abstract

Organizational changes in a company often bring significant impact. One of the impacts that may arise due to organizational changes is decreasing employee performance. In the Islamic banking industry in Indonesia, one of the banks that has made organizational changes is Bank Syariah Indonesia (BSI). For this reason, it is necessary to pay attention to strategies in dealing with these changes so that changes can run well. One way to improve employee performance is to increase employee affective commitment to the company. This study aims to determine the relationship of organizational change to employee performance mediated by affective commitment. Respondents in this study were employees of Bank Syariah Indonesia (BSI) who had worked before and after the merger. The data collection process was carried out online to 165 employees of Bank Syariah Indonesia (BSI) and then analyzed using the Structural Equation Modeling (SEM) method through the SmartPLS 3.2 application. This study proves that organizational change has a negative effect on affective commitment, while affective commitment has a positive effect on employee performance. In addition, this study also proves that affective commitment is able to mediate a negative relationship between organizational change and employee performance. Therefore, employees need to increase their affective commitment in order to improve performance so as to support organizational change.
THE EFFECT OF SERVICE QUALITY ON CUSTOMER LOYALTY IN ISLAMIC BANKS WITH CUSTOMER SATISFACTION AS AN INTERVENING VARIABLE Ishak, Muhammad Zakiy; Azzahroh, Evrita Putri
Jurnal Ekonomi dan Bisnis Islam (Journal of Islamic Economics and Business) Vol. 3 No. 1 (2017): JANUARI-JUNI 2017
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (822.63 KB) | DOI: 10.20473/jebis.v3i1.3599

Abstract

This research aims to examine the role of customer satisfaction as a mediating variable to connecting service quality to customer loyalty in Islamic Banks. This study also tested compliance as the dimension for measure quality service in Islamic Bank. This research was conducted in five Islamic Banks which are in Indonesia. Data were collected using a questionnaire, distributed through are online and offline to the Islamic Bank customer. There are 100 questionnaires were successfully collected and analyzed using Structural Equation Modeling (SEM) to test the hypothesis with the application of Smart-PLS 3.0. the result of this study indicate that customer satisfaction is able to mediate (full mediation) in influence the service quality to customer loyalty in Islamic Banks.
Co-Authors Aaron A. Vargas-Zeledon Al Jauzi, Ahmad Qoyim Alfaris, Belbi Alfitri Zukhrufani Anggraeni, Ade Irma As'ad, Syarif Ashifuddin Fikri As’ad, Syarif Azzahroh, Evrita Putri Chisaan, Aulia Rahmadanti Dewi Puspa Amalia Eggy, Sherlinda Farikha Aeni fatimah Fatimah Fini Fitri Wahdini Heru Kurnianto Tjahjono Jadmiko, Purbo Julia Noermawati Khoirunisa, Laila Kinasih, Pawestri Miftakhul Khasanah Muhammad Dony Caprinosya Muhammad Rizqi Nurdianto Muhammad Umar Bahusin Muhsin Hariyanto Puspita, Aulia Rahmansyah, Alfian Rahmawati, Asanti Arum Rahmawati, Zahrah Irma Rhafidilla Vebrynda Rizqy Nur Aziz Rozikan, Rozikan Sakinah Izzati Nurrizqi Salwa Hilda Febriza SAMSUDDIN, Ardian Sania Rahmawati Saputri, Siska Dwi Siti Kalimah Sitti Nurhidayanti Ishak Susanto, Is Venita Putri Utami Wardana, Linda Kusumastuti Wiedyawati, Rizki Allananda Zamroni Nugraha