Garuda - Garba Rujukan Digital

From Hotel to Connection: Meningkatkan Komunikasi Global Karyawan Hotel Melalui Bahasa Mandarin di Platinum Hotel Jimbaran Beach Bali Agustina, Arik; Aprinica, Ini Putu Isha; Dewi, I Gusti Ayu Melistyari; Kesumayathi, Ida Ayu Gayatri; Yanti, Ayu Suwita
Abdimas Indonesian Journal Vol. 5 No. 2 (2025)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v5i2.1102

Language is used as a means of communication. Through the Mandarin language training program, it is hoped that Mandarin proficiency will improve global communication among hotel employees at Platinum Hotel Jimbaran Beach, Bali. The method implemented is a preliminary study through interviews, material preparation, Mandarin language training, evaluation, and reporting. Participants numbered 30 Platinum Hotel Jimbaran Beach employees, consisting of the Housekeeping, Front Office, F&B Service, Human Resources, Engineering, and Sales & Marketing Departments. Through this program, hotel employees are equipped with foreign language skills, namely Mandarin, which can be used as a medium of communication with tourists at the hotel. The Mandarin language training conducted at Platinum Hotel Jimbaran Beach Bali, successfully improved the basic communication skills of employees in interacting with Mandarin-speaking guests.

Analisis Kelembagaan Pengelolaan Desa Wisata Bongkasa Pertiwi, Badung, Bali dan Implikasi Terhadap Keberlanjutan Pariwisata Berbasis Komunitas Darsana, I Made; Yanti, Ayu Suwita; Mariani, Ni Wayan Rena; Kartimin, I Wayan
RIGGS: Journal of Artificial Intelligence and Digital Business Vol. 4 No. 4 (2026): November - January
Publisher : Prodi Bisnis Digital Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/riggs.v4i4.5729

Desa Wisata Bongkasa Pertiwi di Kabupaten Badung, Bali, merupakan salah satu destinasi yang berkembang pesat dengan mengandalkan potensi alam, budaya, dan aktivitas wisata berbasis komunitas. Namun, perkembangan tersebut dihadapkan pada tantangan kelembagaan, khususnya terkait ketiadaan badan pengelola formal, lemahnya koordinasi antar-aktor, keterbatasan kapasitas sumber daya manusia, serta belum optimalnya mekanisme partisipasi dan akuntabilitas. Penelitian ini bertujuan menganalisis struktur kelembagaan formal dan informal, peran aktor lokal, mekanisme partisipasi masyarakat, serta kapasitas sumber daya manusia dalam pengelolaan Desa Wisata Bongkasa Pertiwi, serta merumuskan model kelembagaan yang mendukung keberlanjutan pariwisata berbasis komunitas. Penelitian menggunakan pendekatan studi kasus kualitatif dengan teknik pengumpulan data berupa wawancara mendalam terhadap 20 informan kunci, observasi partisipatif, dan analisis dokumen regulasi serta perencanaan desa. Hasil penelitian menunjukkan bahwa pengelolaan pariwisata masih bersifat fragmentaris dan belum terlembagakan secara formal dalam suatu Badan Pengelola Desa Wisata yang mandiri. Koordinasi antar pemerintah desa, banjar adat, pelaku usaha wisata, dan mitra eksternal masih berjalan secara sporadis, sementara kapasitas manajerial, pemasaran digital, dan kemampuan bahasa asing masyarakat relatif terbatas. Partisipasi masyarakat telah berlangsung melalui struktur banjar dan kelompok usaha lokal, namun belum terintegrasi secara optimal dalam perencanaan dan pengambilan keputusan strategis. Berdasarkan temuan tersebut, penelitian ini merekomendasikan pembentukan Badan Pengelola Desa Wisata formal, penguatan forum musyawarah partisipatif, program peningkatan kapasitas masyarakat, serta penerapan sistem akuntabilitas dan reinvestasi yang transparan. Model kelembagaan kolaboratif ini diharapkan mampu memperkuat keberlanjutan ekonomi, sosial-budaya, dan lingkungan Desa Wisata Bongkasa Pertiwi.

From Hotel to Connection: Meningkatkan Komunikasi Global Karyawan Hotel Melalui Bahasa Mandarin di Platinum Hotel Jimbaran Beach Bali Agustina, Arik; Aprinica, Ini Putu Isha; Dewi, I Gusti Ayu Melistyari; Kesumayathi, Ida Ayu Gayatri; Yanti, Ayu Suwita
Abdimas Indonesian Journal Vol. 5 No. 2 (2025)
Publisher : Civiliza Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59525/aij.v5i2.1102

Language is used as a means of communication. Through the Mandarin language training program, it is hoped that Mandarin proficiency will improve global communication among hotel employees at Platinum Hotel Jimbaran Beach, Bali. The method implemented is a preliminary study through interviews, material preparation, Mandarin language training, evaluation, and reporting. Participants numbered 30 Platinum Hotel Jimbaran Beach employees, consisting of the Housekeeping, Front Office, F&B Service, Human Resources, Engineering, and Sales & Marketing Departments. Through this program, hotel employees are equipped with foreign language skills, namely Mandarin, which can be used as a medium of communication with tourists at the hotel. The Mandarin language training conducted at Platinum Hotel Jimbaran Beach Bali, successfully improved the basic communication skills of employees in interacting with Mandarin-speaking guests.

Peran Digital Upskilling Dan Reskilling Dalam Peningkatan Kapabilitas Sdm Pariwisata Ayu Suwita Yanti
Journal of Innovative and Creativity Vol. 6 No. 1 (2026)
Publisher : Fakultas Ilmu Pendidikan Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar

The accelerated development of digital technologies has generated significant implications for human resource management practices within the tourism industry. These changes necessitate continuous adjustments in workforce competencies to effectively respond to increasingly complex and technology-driven industry dynamics. Within the framework of Industry 5.0, digital transformation is no longer understood merely as an effort to optimize operational efficiency, but rather as a strategic process aimed at reinforcing the role of humans as the central actors of innovation, oriented toward human values and sustainability. This article aims to comprehensively examine the role of digital upskilling and reskilling as strategic approaches to developing tourism human resource capabilities in response to the adoption of digital technologies, artificial intelligence, and shifts in tourist preferences and behaviors. The study employs a literature review approach by analyzing various empirical and conceptual studies relevant to human resource development, digital transformation, and sustainable tourism. The findings indicate that digital upskilling and reskilling play a strategic role in shaping core competencies of tourism human resources that are adaptive, creative, and highly competitive. Beyond enhancing digital technical skills, these approaches also contribute to strengthening social, cognitive, and innovative capabilities among tourism workers. The study underscores that the development of tourism human resources aligned with the principles of human-centric innovation is a critical prerequisite for ensuring the sustainability and competitiveness of the tourism industry in the era of Industry 5.0.

MEMBANGUN KEUNGGULAN LAYANAN SERTIFIKASI MELALUI INTEGRASI KAPABILITAS ADAPTIF ORGANISASI DAN KAPASITAS STRATEGIS ASESOR Suwita Yanti, Ayu; Darsana, I Made
SIBATIK JOURNAL: Jurnal Ilmiah Bidang Sosial, Ekonomi, Budaya, Teknologi, Dan Pendidikan Vol. 5 No. 5 (2026)
Publisher : Penerbit Lafadz Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47353/sibatik.v5i5.4992

This study aims to develop an integrative conceptual model that explains the role of organizational dynamic capabilities and assessors' strategic competencies in improving the quality of certification services in the era of digital transformation. The study uses a systematic literature review approach to synthesize recent studies related to competency, professional certification systems, and digital transformation. The results indicate that certification service quality is a multidimensional construct formed through the interaction of individual competencies, organizational capabilities, and digital transformation. Assessors' strategic competencies, particularly flexibility, reflective capacity, and critical thinking skills, play a crucial role in ensuring the validity and reliability of assessments. Meanwhile, dynamic capabilities enable organizations to continuously adapt to environmental changes, thereby maintaining the relevance and effectiveness of services. Digital transformation serves as an amplifier that increases the efficiency, transparency, and adaptability of the certification process, while strengthening the relationship between individual competencies and organizational capabilities. The integration of these three dimensions produces a conceptual model that provides a comprehensive understanding of certification service quality. This study contributes to expanding the literature by integrating individual, organizational, and technological perspectives and providing a conceptual foundation for the development of a more adaptive and future-oriented certification system.

Pelatihan Service Excellence dan Professional Communication sebagai Upaya Peningkatan Kompetensi Tenaga Kerja di Kota Denpasar Ayu Suwita Yanti; Ida Ayu Gayatri Kesumayathi; I Gusti Ayu Melistyari Dewi; Ni Putu Isha Aprinica; Arik Agustina
Journal of Community Development and Disaster Management Vol. 8 No. 1 (2026): Journal of Community Development and Disaster Management
Publisher : Institut Agama Islam Sunan Giri Ponorogo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37680/jcd.v8i1.10265

Peningkatan kualitas sumber daya manusia merupakan salah satu faktor utama dalam mendukung daya saing tenaga kerja, khususnya pada sektor pelayanan publik dan jasa. Perubahan karakteristik dunia kerja yang semakin menekankan kualitas pelayanan dan kemampuan komunikasi profesional menuntut tenaga kerja memiliki kompetensi teknis sekaligus kompetensi interpersonal. Kegiatan pengabdian kepada masyarakat ini bertujuan meningkatkan pengetahuan, keterampilan, dan sikap profesional tenaga kerja melalui pelatihan Service Excellence dan Professional Communication yang diselenggarakan bekerja sama dengan Dinas Tenaga Kerja Kota Denpasar. Kegiatan diikuti oleh 28 peserta yang berasal dari lingkungan Dinas Tenaga Kerja serta beberapa unit pelayanan publik di Kota Denpasar. Metode pelaksanaan menggunakan pendekatan partisipatif melalui penyampaian materi, diskusi interaktif, studi kasus, simulasi pelayanan, role play, serta evaluasi menggunakan pre-test dan post-test. Hasil pelaksanaan menunjukkan adanya peningkatan pemahaman peserta mengenai konsep pelayanan prima, komunikasi profesional, etika pelayanan, penanganan keluhan pelanggan, serta penerapan komunikasi verbal dan nonverbal dalam situasi kerja. Simulasi pelayanan juga menunjukkan peningkatan kepercayaan diri peserta dalam menghadapi berbagai skenario pelayanan. Selain meningkatkan kompetensi individu, kegiatan ini memberikan kontribusi terhadap penguatan budaya pelayanan yang berorientasi pada kepuasan masyarakat dan profesionalisme aparatur maupun tenaga kerja.Program pelatihan ini diharapkan dapat menjadi model pengembangan kompetensi berkelanjutan yang dapat direplikasi oleh berbagai instansi pemerintah maupun sektor industri sebagai bagian dari strategi peningkatan kualitas pelayanan dan pengembangan sumber daya manusia.

Employee Experience and Organizational Commitment in Enhancing Employee Retention in the Hospitality Industry Ayu Suwita Yanti; I Made Darsana
International Journal of Management Research and Economics Vol. 4 No. 4 (2026): November : International Journal of Management Research and Economics
Publisher : Institut Teknologi dan Bisnis (ITB) Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54066/ijmre-itb.v4i4.4965

This study aims to examine the effect of employee experience on employee retention with organizational commitment as a mediating variable in the hospitality industry in Bali. A quantitative approach with an explanatory research design was employed. Data were collected through questionnaires from 250 employees working in hotels, resorts, villas, and tourist accommodation businesses selected using purposive sampling. The data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS). The results show that employee experience has a positive and significant effect on organizational commitment (β = 0.684; p < 0.001) and employee retention (β = 0.391; p < 0.001). Furthermore, organizational commitment has a positive and significant effect on employee retention (β = 0.417; p < 0.001). The mediation analysis indicates that organizational commitment mediates the relationship between employee experience and employee retention (β = 0.285; p < 0.001). These findings indicate that positive employee experiences not only directly encourage employees to remain with the organization but also strengthen retention through increased organizational commitment. The study implies that retention strategies in the hospitality industry should focus on creating positive employee experiences, strengthening organizational commitment, and developing sustainable employment relationships

Title

Found 17 Documents
Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title Search

Found 17 Documents Search

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Abstract

Title

Found 17 Documents
Search