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PENGARUH EFISIENSI PELAYANAN DAN DIGITALISASI SISTEM ADMINISTRASI TERHADAP KUALITAS PELAYANAN AKADEMIK Wardani Wardani; Hana Netti Purasani
Jurnal Manajemen Pendidikan Vol. 11 No. 3 (2026): Regular Issue (In Progress)
Publisher : STKIP Pesisir Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34125/jmp.v11i3.2788

Abstract

This study aims to analyze the influence of service efficiency and the digitization of administrative systems on the quality of academic services at SMK PGRI 1 Semarang. This study employs a quantitative approach using an associative method. The study population consists of all 142 tenth-grade students, with a sample of 105 respondents selected through random sampling. Data analysis used multiple linear regression with t-tests, F-tests, and the coefficient of determination (R²) test, processed using SPSS version 27. The results indicate that service efficiency has a positive and significant effect on the quality of academic services (t = 9.228; sig. = 0.000; b = 0.771); the digitization of the administrative system has a positive and significant effect on the quality of academic services (t = 4.490; sig. = 0.000; b = 0.430); and simultaneously, both variables have a significant effect on the quality of academic services (F = 91.879; sig. = 0.000) with a contribution of 64.3% (R² = 0.643). The research implications emphasize the importance of synergy between the standardization of service procedures and the continuous optimization of digital-based administrative systems.
Improving The Competence of Vocational High School MPLB Teachers through Book Creator – Based Learning Media Training Masfufati Azizah; Ismiyati Ismiyati; Tusyanah Tusyanah; Hana Netti Purasani; Edy Suryanto
Indonesian Journal of Devotion and Empowerment Vol. 7 No. 2 (2025): November
Publisher : Universitas Negeri Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15294/ijde.v7i2.47417

Abstract

Musyawarah Guru Mata Pelajaran (MGMP) plays an essential role in enhancing teachers’ professional competencies through collaboration, knowledge sharing, and classroom action research. However, MGMP Manajemen Perkantoran dan Layanan Bisnis (MPLB) in Magelang Regency and City has encountered challenges in implementing the Merdeka Belajar (Freedom to Learn) policy, particularly in utilizing effective learning media. To address this issue, the Office Administration Education Study Program collaborated with MGMP MPLB to conduct training on the use of Book Creator as a digital learning medium, supporting the achievement of Sustainable Development Goal 4: Quality Education. The training employed a participatory andragogical method, including group discussions, presentations, evaluations, and reflections. Results indicated that Book Creator is effective in addressing students’ diverse learning needs through multimodal resources, although challenges such as varying digital literacy levels, limited time, and inadequate internet access remained. Overall, the training was well-received, and participants expressed strong interest in further programs.