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All Journal JBT (JURNAL BISNIS dan TEKNOLOGI) JURNAL LENTERA BISNIS Jurnal Ilmiah Manajemen Kesatuan JBMR: Journal of Business and Management Review Asian Journal of Management Analytics Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Ragam Pengabdian
Siti Mahmudah
Politeknik NSC Surabaya
Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Industrial & Manufacturing Engineering Mechanical Engineering Social Sciences Other

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METODE PENGADAAN BARANG DAN JASA DI PT SUCOFINDO Yosi Novia Ardana, Siti Mahmudah
JBT (JURNAL BISNIS dan TEKNOLOGI) Vol. 9 No. 2 (2022): JBT (JURNAL BISNIS dan TEKNOLOGI)
Publisher : Nsc Press

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

PT Sucofindo merupakan salah satu perusahaan yang bergerak dalam bidang Inspeksi, Supervisi, Pengkajian danPengujian yang independen. Tujuan dari penelitian ini adalah untuk mendeskripsikan Metode Pengadaan Barang danJasa di PT Sucofindo. Pengumpulan data dilakukan dengan cara Observasi, wawancara,dan dokumentasi. Hasil daripenelitian ini menunjukkan bahwa Metode Pengadaan Barang dan Jasa di PT Sucofindo menggunakan 4 metode yaituPelelangan Terbatas, Pelelangan Terbuka, Penunjukan Langsung, Pengadaan Langsung. Hasil Temuan ini sesuai denganPerpres Nomor 16 Tahun 2018, Peraturan Menteri BUMN No.08/MBU/12/2019, dan Perpres Nomor 12 Tahun 2021.Kata Kunci : Metode, Pengadaan, Pelelangan, Penunjukan
PENGARUH ISLAMIC LEADERSHIP DAN MOTIVASI KERJA TERHADAP KOMITMEN ORGANISASIONAL: KEPUASAN KERJA SEBAGAI VARIABEL MEDIASI Fida Maulidiyah; Tavenna Rosmaya Dewi; Siti Mahmudah
JURNAL LENTERA BISNIS Vol. 13 No. 3 (2024): JURNAL LENTERA BISNIS, SEPTEMBER 2024
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v13i3.1153

Abstract

The objective of this research is to explain the affects of Islamic leadership and work motivation on job satisfaction and organizational commitment of employees at PT Usaha Utama Bersaudara (PT UUB). Data was collected using a survey method involving all employees (86 individuals) through a questionnaire with 68 Likert scale statements and observations. The data was analyzed using SPSS 24 and the Sobel Test. The results of the study demonstrate that Islamic leadership and work motivation have a significant impact on job satisfaction, but not on organizational commitment. Job satisfaction significantly affects on organizational commitment and fully mediates and strengthen the relationship between Islamic leadership and work motivation on organizational commitment. Therefore, the company should strengthen Islamic leadership through training that emphasizes Islamic values, enhance motivation with effective strategies and incentives, and improve job satisfaction by enhancing the work environment, recognition, and employee welfare. By doing so, PT Usaha Utama Bersaudara can increase job satisfaction, which positively impacts and strengthens employees' commitment to the organization.
Building Knowledge Sharing: The Role of Empowering Leadership, Trust, and Organizational Commitment , Noerchoidah; Harjanti, Dhyah; Fatimah, Nuzulul; Mahmudah, Siti; Widowati, Dyah
Journal of Business and Management Review Vol. 5 No. 4 (2024): (Issue-April)
Publisher : Profesional Muda Cendekia Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47153/jbmr54.9462024

Abstract

Research Aims: This study aims to examine how to implement knowledge sharing by looking at empowering leadership, trust, and organizational commitment to private university lecturers in East Java. Design/methodology/approach: The type of research used is explanatory research, namely explaining the position of influence of the independent variables and dependent variables in the hypothesis. The population of this study were private university lecturers in East Java. Questionnaires were distributed online using purposive sampling techniques and 230 questionnaires were analyzed. Partial Least Square is used for data analysis. Research Findings: The results of the study reveal that empowering leadership and trust affects the success of knowledge sharing. In addition, organizational commitment has succeeded in mediating empowering leadership and trust which indirectly affects knowledge sharing. Theoretical Contribution/Originality: The practical implications can be used as consideration for the management of private universities in creating knowledge sharing for lecturers. Keywords: Empowering Leadership; Trust; Organizational Commitment; Knowledge Sharing
TRANSFORMASI ADMINISTRASI PENJUALAN GROSIR: IMPLEMENTASI SOP DI CV BOBOHO SELLER Siti Mahmudah; Novitasari Romadhona
JURNAL LENTERA BISNIS Vol. 14 No. 1 (2025): JURNAL LENTERA BISNIS, JANUARI 2025
Publisher : POLITEKNIK LP3I JAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34127/jrlab.v14i1.1301

Abstract

This study aims to analyze the impact of implementing Standard Operating Procedures (SOP) in sales administration at CV Boboho Seller, a wholesale company in Surabaya. The SOP was applied to all stages of sales administration, from ordering, stock verification, and invoice creation to reporting, which were previously manual and are now integrated with the Olsera digital system. This research used a descriptive qualitative method, with data collected through observation, interviews, and documentation. Data analysis techniques included data reduction, data presentation, and conclusion drawing conducted iteratively to ensure the validity of findings. The results show that structured SOP accelerates workflows, improves recording accuracy, and reduces administrative errors. The digital technology allows each division to work efficiently and enhances customer satisfaction. These findings are relevant to other wholesale companies seeking to improve efficiency and productivity through administrative digitalization. This technology-based SOP model offers potential as a guide for other wholesalers in optimizing operations.
Pengaruh Kualitas Produk, Desain Produk, dan Brand Image Terhadap Kepuasan Pelanggan Kniel Sports Indonesia Rosita Dewi Permata Sari; Sultan Bhagaskara; Mahmudah, Siti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 9 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i9.4482

Abstract

This research aims to identify the effect of product quality, product design, and brand image on customer satisfaction of Kniel Sports Indonesia. A quantitative approach was used with a survey method, and data were collected through questionnaires from 100 respondents. Data analysis utilized multiple linear regression to test the influence of product quality, product design, and brand image on customer satisfaction. The results of the study demonstrate that these three variables simultaneously affect customer satisfaction. Meanwhile, partially, product quality and product design influence customer satisfaction, whereas brand image does not affect customer satisfaction. These findings imply that Kniel Sports Indonesia needs to focus on strengthening the brand image while maintaining product quality and design innovation to enhance customer satisfaction and competitiveness in both domestic and international markets.
Dampak Beban Kerja Terhadap Kinerja Karyawan Dannis Collection Surabaya Purnasari, Esti; Mahmudah, Siti
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 6 No. 12 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i12.4836

Abstract

This study aims to analyze the impact of workload on employee performance at Dennis Collection Surabaya. The research approach used is quantitative, with data collected through questionnaires distributed to 62 employees of Dennis Collection, and the data were analyzed using simple linear regression analysis. The results show a positive and significant relationship between workload and employee performance, with a contribution of 37.6 percent. This indicates that the increase in workload at Dennis Collection is significantly related to the improvement in employee performance. These findings highlight the importance of effective workload management in enhancing employee performance and maintaining their well-being, such as through appropriate workload balancing strategies, providing adequate resources, and offering suitable rewards to maintain employee motivation and performance. These findings make an important contribution to the human resource management literature and offer practical recommendations for managing workload in a dynamic work environment. Additionally, they provide a framework for more effective management strategies in the future. Therefore, it is crucial for Dennis Collection to continuously monitor and adjust employee workloads to ensure they remain within reasonable limits and support the balance between work demands and employee well-being.
The Role of Political and Servant Leadership on Public Transparency and Trust Puansah, Irman; Mahmudah, Siti; Sarmento, Amândio de Araújo; Permana, Fadhila Sidiq; Wirata, Gede
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4672

Abstract

Transparency and public trust have become essential pillars for strengthening governmental legitimacy, particularly in democratic systems facing rising complexity and declining citizen confidence. This study aims to examine how the integration of political leadership and servant leadership can enhance institutional transparency and reinforce public trust. Using a qualitative literature study, the research analyzes scholarly articles, policy reports, and empirical studies published within the last decade. Data were collected through document analysis and evaluated using qualitative content analysis to identify thematic patterns related to leadership, transparency, and trust-building mechanisms. The findings indicate that servant leadership contributes significantly to ethical governance, open communication, and participatory decision-making, thereby promoting a transparency-oriented organizational culture. Meanwhile, political leadership provides the structural authority and policy direction necessary to institutionalize transparency through formal mechanisms such as open-government initiatives and public accountability systems. The integration of these two leadership approaches produces a synergistic effect: ethical values embedded in servant leadership are strengthened by the institutional power of political leadership, resulting in more consistent transparency practices and stronger public trust. This study offers strategic implications for public-sector leaders seeking to improve institutional legitimacy, accountability, and citizen engagement.
Analisis Deskriptif Implementasi Hospitality Mindset dalam Layanan Front Office di Politeknik NSC Surabaya Zerlina Nathania; Siti Mahmudah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 9 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i9.9101

Abstract

Front office services at vocational education institutions significantly influence institutional image and student satisfaction. This study aims to describe the implementation of the hospitality mindset within the front office services at Politeknik NSC Surabaya based on perceptions from students across five academic programs. A descriptive qualitative approach was employed, supported by quantitative data from questionnaires and participatory observations. The questionnaire utilized the SERVQUAL dimensions—tangibles, reliability, responsiveness, assurance, and empathy—and data were analyzed using SPSS 25. The analysis involved descriptive statistics from 99 valid respondents. Results indicate high scores across all dimensions, with assurance achieving the highest rating (3.85) and empathy the lowest (3.70). The findings suggest strong professionalism and trustworthiness among front office staff, although personal attention and empathy require enhancement. This research broadens the implementation of the hospitality mindset into educational administrative services, emphasizing empathy and responsibility as crucial elements for student satisfaction. Practical implications include recommendations for targeted staff training and operational procedure improvements in institutional services.
Analisis Peran Motivasi Kerja dalam Keberhasilan Pencapaian Target Kinerja: Studi Mixed-Method pada Pegawai Bank Syariah Indonesia Cabang Surabaya ITS M. A. Putri Hidayatuz Zakiyah; Adinda Safitri; Raudatul Anastasya; Siti Mahmudah
Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol. 7 No. 10 (2025): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v7i10.9250

Abstract

Work motivation plays a vital role in the successful achievement of performance targets, particularly in the context of Islamic banking, which emphasizes ethical integrity and operational productivity. This study aims to analyze the role of work motivation in the successful attainment of performance targets among employees at Bank Syariah Indonesia (BSI), Surabaya ITS Branch. A mixed-method approach was employed, combining descriptive qualitative and descriptive quantitative methods through questionnaires (n = 13 respondents), in-depth interviews, participatory observations, and internal document analysis. Qualitative data were analyzed thematically, while the questionnaire results were processed using descriptive statistical analysis. The findings reveal that employees exhibit a very high level of work motivation, primarily driven by intrinsic factors such as achievement, recognition, and career development, and reinforced by extrinsic factors such as incentives and a supportive work environment. Performance records indicate that most segment targets were achieved, with some even exceeding the set standards. This study confirms that work motivation not only influences employees’ perceptions but also has a tangible positive impact on performance achievement. Practically, the findings offer strategic recommendations for Bank Syariah Indonesia management to implement a sustainable humanistic approach grounded in religious values in human resource management. This research also provides a novel contribution by exploring the collective and spiritual dimensions of work motivation within the academically rooted Islamic banking sector.
Experiential Learning Kewirausahaan: Mengasah Ide Bisnis Pelajar dengan Lembar Kerja dan Business Model Canvas Siti Mahmudah; Habiburrochman; Eko Tjiptojuwono; Fri Medistya Anke Priyono
Jurnal Ragam Pengabdian Vol. 3 No. 2 (2026): Mei-Agustus (Inprogress)
Publisher : Lembaga Teewan Journal Solutions

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62710/280qa227

Abstract

This community engagement program aimed to strengthen secondary students’ entrepreneurial competence through an experiential-learning-based training that integrates an idea-analysis worksheet (positive–negative) as scaffolding and Business Model Canvas (BMC) development. The program was conducted at SMA Mujahidin Surabaya on 27 January 2023 in a single intensive session (approximately 2 hours) involving 99 students. The implementation followed Kolb’s experiential learning cycle (concrete experience, reflective observation, abstract conceptualization, and active experimentation) delivered in four stages: character and idea elicitation, worksheet completion, BMC drafting, and presentation/reflection. Evaluation was carried out through participatory observation and artifact assessment using predefined indicators for the worksheet and each BMC block; achievement was calculated as the percentage of participants meeting the indicators. Results indicate that 85% of students completed the worksheet accurately and 78.5% completed all nine BMC blocks. The main difficulties were found in the financial blocks (cost structure and revenue streams), suggesting the need for staged financial-literacy support in follow-up sessions. Overall, the approach shows promise as a practical and replicable model for entrepreneurship education at the secondary level.
Co-Authors Adinda Safitri Dyah Widowati Eko Tjiptojuwono Fadhila Sidiq Permana Fida Maulidiyah Fri Medistya Anke Priyono Gede Wirata Habiburrochman . Harjanti, Dhyah Irman Puansah M. A. Putri Hidayatuz Zakiyah Noerchoidah Novitasari Romadhona Nuzulul Fatimah Purnasari, Esti Raudatul Anastasya Rosita Dewi Permata Sari Sarmento, Amândio de Araújo Sultan Bhagaskara Tavenna Rosmaya Dewi Zerlina Nathania