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All Journal International Journal of Advances in Applied Sciences TEKNIK INFORMATIKA Dharmakarya : Jurnal Aplikasi Ipteks Untuk Masyarakat Indonesian Journal on Computing (Indo-JC) International Journal of Artificial Intelligence Research Jurnal Masharif al-Syariah: Jurnal Ekonomi dan Perbankan Syariah JURNAL PENGABDIAN KEPADA MASYARAKAT JURNAL PENDIDIKAN TAMBUSAI Jurnal Manajemen Informatika Jurnal Teknologi dan Informasi Faletehan Health Journal IJISCS (International Journal Of Information System and Computer Science) Abdimas Umtas : Jurnal Pengabdian kepada Masyarakat JE (Journal of Empowerment) Jurnal Gema Ngabdi The Indonesian Journal of Social Studies Jurnal Kesehatan Ilmiah Indonesia / Indonesian Health Scientific Journal Altasia : Jurnal Pariwisata Indonesia Journal Cerita: Creative Education of Research in Information Technology and Artificial Informatics International Journal of Advances in Data and Information Systems Jurnal Teknik Industri Terintegrasi (JUTIN) Jurnal Wahana Pendidikan Jurnal Sistem Informasi dan Sains Teknologi Jurnal Dharma Bhakti Ekuitas Jurnal Pendidikan dan Teknologi Indonesia International Journal of Research and Applied Technology (INJURATECH) Jurnal Warta Desa (JWD) Al-MIKRAJ: Jurnal studi Islam dan Humaniora Journal of Scientech Research and Development Cerdika: Jurnal Ilmiah Indonesia Jurnal Ilmiah Sistem Informasi Triwikrama: Jurnal Ilmu Sosial Jurnal Sistem Informasi Galuh Blantika : Multidisciplinary Journal Nusantara Journal of Multidisciplinary Science J-SIGN (Journal Of Informatics, Information System, And Artificial Intelligence) Master Manajemen Journal Innovation In Education El-Mujtama: Jurnal Pengabdian Masyarakat Inovasi Kesehatan Global Federalisme : Jurnal Kajian Hukum Dan Ilmu Komunikasi Merkurius: Jurnal Riset Sistem Informasi dan Teknik Informatika Neptunus: Jurnal Ilmu Komputer dan Teknologi Informasi Saturnus: Jurnal Teknologi dan Sistem Informasi IJISCS (International Journal of Information System and Computer Science)
Andri Sahata Sitanggang
UNIVERSITAS KOMPUTER INDONESIA
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Journal : TEKNIK INFORMATIKA

 1 
Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Andri Sahata Sitanggang; Novrini Hasti; R Fenny Syafariani; Lusi Melian; Bondan Rachmat Santoso; Muhammad Daffa Shidiq
JURNAL TEKNIK INFORMATIKA Vol 17, No 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Use of Ticketing System in Freelancing Platform to Maintaining Client Trust in Product Development Process Sitanggang, Andri Sahata; Hasti, Novrini; Syafariani, R Fenny; Melian, Lusi; Santoso, Bondan Rachmat; Shidiq, Muhammad Daffa
JURNAL TEKNIK INFORMATIKA Vol. 17 No. 1: JURNAL TEKNIK INFORMATIKA
Publisher : Department of Informatics, Universitas Islam Negeri Syarif Hidayatullah

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/jti.v17i1.32228

Abstract

Micro, small, and medium enterprises (MSMEs) are considered to be one of the important components in the economic development of a country, especially Indonesia. However, it has been found that MSMEs are lagging in digitalization, the adoption of information technology, and digital marketing. An information system where MSMEs can have easy access to IT and digital marketing professionals can be a solution to boost and encourage digitalization among local MSMEs. Developing such an information system requires the project to be able to quickly adapt and change based on the user’s needs and current trends. This study proposes an incremental solution to building an accessible information system catered for MSMEs by incorporating the ADDIE model into the development cycle. To understand the feasibility of the system, several group meetings are arranged to demonstrate and try out the system’s capability to the target users. The results indicate that the system is generally able to fit the needs of MSMEs and is quite effective at connecting the MSESs to IT and Digital marketing resources and experts.
Co-Authors Abdurasyar, Rayhan Affi Zain Aisy Agus Nursikuwagus Agus Nursikuwagus Albertus Aris Nauw Aldan Nur Zen, Muhammad Anugrah Febrian Buaton, Marcell Aprianti Putri Sujana Apriyano, Olivia Arysco Faoujia Akbar Arysco Faoujia Akbar Asfy Putri, Nadhilla Ash Shidqi, Fadel Asnandar Arianto Astika Ayu Pratiwi Aysco Faoujia Az-zahra, Azka Azhar Aulia, Akhmad Azhar, Muhammad Faris Azis Wahab Sutardi Azkia, Hafidz Fathi Azzahra, Tiara Nirmala Bangkit Yofanka Manalu Bondan Rachmat Santoso Bryan, Joe Cika Febrianti, Neng Darmawan, Fernanda Devarian Firmansyah Dimas Septiana Yusuf Dony Saputra Dwi Faiz Azhar Restiadi Dwi Putri Ningsih, Rizka Dzikri, David Rizal Eka, Dela Evriliano Pratama F, Adinda Intan Nur Fadillah, Nirvan Fahmi Fadillah, Mochamad Fani Yuli Hasiolan Fauzan Zaki Sholih Fauzi, Muhammad Rafli Fauzia Rahmayanie, Syifa Febilita Wulan Sari Ferdian Dwi Saputra Ferdiansyah, Rofi FH, Zahra Firdaus, Muhammad Haikal Fitho Yoshua William Korompis Galih Ariprawira Gradiansya, Aqbil Gyanti Ricka Budiarti Habib Al-Huda, Muhammad Hamzah, Ahmad Zaky Harits Ar-Razi, Muhammad Harly, Jason Irsan Ahmad Syawali Irwansyah Irwansyah Ismu Johan Halim Ivaldy Khalifah Nas Halim Julian Chandra Wibawa, Julian Chandra Juliana, Aditya Khawarizmi, Abdul Hakim Al Laoli, Raphael Lestari, Suryani Luckman Tejahadikusumah Lusi Melian Lusi Melian Miqdam Farras, Aprian Mochammad Hatta Kimura Raya Ramkar Mohamad Aghust Kurniawan Muchlis, Ryzaldy Mugia Miftahul Choir Muhajirin Muhajirin Muhamad Bagas Nursoleh Muhamad Riski Kautsar Muhammad Agy Nurwicaksono Muhammad Aldan Nur Zen Muhammad Algiffari Hikmah Muhammad Algiffari Hikmah Muhammad Ali Aridho Muhammad Alwizard MUHAMMAD ANWAR Muhammad Daffa Shidiq Muhammad Dzikri Maulaarif Muhammad Lutfhi Khaeri Ihsan Muhammad Restu Aufa Cahyadin Mumtazah, Iffah Mutawakkil, Khairul Ibad Al Nabila, Azzahra Naufal Azhar Naufal Hasya Mulyana Naufal Nazhif, Dhafin Nazhifian, Ghozain Novrini Hasti Novrivan Ibanez Rapa’ Nur Aisah Nurazizah Fitriadi, Marisha Nurazizah, Riska Nurhaliizza Azzahra Aviansyah Nurhaliizza Azzahra Aviansyah Oktaviani, Tantri Indah Pangkerego, Nehemia Revel Herdy Pasya, Dhara Pramana Stivo Wijaya Pramesti, Maritza Zahrin Putra Pratama Aji, Kampala Putra, Daffa Anugrah Putri Salsabina Putri, Andhara Noorayana Putu Aditya Anjasmara Pradipta Qosamah, Shafira Quikly Wahyudi, Viki R Fenny Syafariani R. Tristan Bimantara S Radliya, Nizar Rabbi Raeni Dwisanty Rafi Nurfauzi Rafii Rabani Raisha Nabila Ramadhan, Arif Nur Ramadhan, Farhan Fathur Reisha Gustie Imanuel Retta Syafira Ridho Sabta Rifky, Saeful Risma Birrang Rizaldy, Andhika Rizqi Rizky Armanda S Brahmana Rizky Armanda S Brahmana Salma Amalia Zahra Salman, Daffon Salsabila, Arifa Salsabila, Kyla Ailyn Santoso, Bondan Rachmat Saputro, Nabil Khirom Septian Muqtiyana Shidiq, Muhammad Daffa Siti Helmyati Sitorus, Iin Eliwati Sultan Muhammad Bolkiah Sulthan Firman Hafizh Surya Widyatama Sussy Susanti Sutrisno, Endar Tajudin, Annisa Permata Tarisa, Pasha Adelia Tatik Rohmawati Tiara Aprilliany Nurrochman Tine Agustin Wulandari Trinanda, Anavadya Dyra Wartika . Willy Shandie Yoga Setya Novansa Yuda Nurhidayat Yudha, Muhammad Rizky Zahra, Wahdana Lathifa