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All Journal Jurnal Keperawatan Muhammadiyah JURNAL PENDIDIKAN TAMBUSAI Jurnal Bidang Ilmu Kesehatan Jurnal Kesehatan Tambusai J-REMI : Jurnal Rekam Medik dan Informasi Kesehatan Formosa Journal of Multidisciplinary Research (FJMR) PELS (Procedia of Engineering and Life Science) Jurnal Vokasi Kesehatan JOURNAL OF MEDICAL RECORDS AND HELATH INFORMATION Jurnal Kesehatan Amanah Promotor: Jurnal Mahasiswa Kesehatan Masyarakat Journal for Quality in Public Health Abdi Masyarakat UIKA ASSYIFA: Jurnal Ilmu Kesehatan Jurnal Rekam Medis dan Informasi Kesehatan Indonesia
Lilik Afifah
Institut Teknologi Sains Dan Kesehatan RS Dr. Soepraoen
Religion Humanities Biochemistry, Genetics & Molecular Biology Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Health Professions Immunology & microbiology Materials Science & Nanotechnology Medicine & Pharmacology Neuroscience Nursing Public Health Social Sciences Veterinary Other

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Empowering Outpatients to Use Mobile JKN for Queue Registration at RSUD Bangil Putri, Alya Nurryta; Ikawati, Fita Rusdian; Afifah, Lilik; Nur Hamid Abdullah; Permatasari, Dewi Anggih Surya; Amellia, Elsa Andara Dita; Nugraheni, Shevia Dwi; Rofida, Widya Lailatur; Jannah, Syahfira Nur; Widasari, Immaculata Vettha Sarasvati; Mahmudah, Erva Mar’atul
AMK : Abdi Masyarakat UIKA Vol. 4 No. 4 (2025): DESEMBER
Publisher : Universitas Ibn Khaldun

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32832/amk.v4i4.2788

Abstract

Mobile JKN is a digital platform launched by BPJS Health to simplify access to healthcare services, particularly through its online queue registration feature. Despite its benefits, many users still struggle to operate the application due to limited digital literacy. This community service program aimed to enhance public competency in utilizing the Mobile JKN app for outpatient registration at RSUD Bangil. The activity involved direct health education, live app demonstrations, and personal guidance for patients and their families. Effectiveness was evaluated through pre- and post-activity questionnaires measuring knowledge improvement. The results indicated a significant increase in participants’ ability to independently use the online queue function. This initiative is expected to contribute to digital transformation in healthcare services and improve the efficiency of outpatient registration procedures.
Co-Authors ACHMAD JAELANI RUSDI Amellia, Elsa Andara Dita Anggraini, Fany Anis Ansyori Duana, Farma Fita Rusdian Ikawati Fita Rusdian Ikawati Fitriyani, Endang Ikawati, Fita Rusdian Jannah, Syahfira Nur Kalia Labitta Putri Alivia Kusuma Rahayu, Adinda Aulia Kusumawati, Atik Mahmudah, Erva Mar’atul Margareta, Ananda Agustin Muhammad Afif Ninda, Rahmaninda Putri Gading Ningsih, Dovi Dwi Mardiyah Nugraheni, Shevia Dwi Nur Hamid Abdullah Permatasari, Dewi Anggih Surya Pertiwi, Yunita Dwi Prabawati, Lintang Putri, Alya Nurryta Putri, Fenanda Putri, Fenanda Berliana Putri Ramadhan, Hakam Fahmi Retno Dewi Prisusanti Rofida, Widya Lailatur Rokhman Handoyo Rusdi, Achmad Santy Irene Putri Suhariyono, Untung Slamet Tatsbita Sabrina Umar Yasin, rana zakaria Untung Slamet Suhariyono Veninda, Nabella Widasari, Immaculata Vettha Sarasvati Yuly Peristiowati Yunifa, Nayada Ilfania Arokhta