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Mahardika, Fajar
Politeknik Negeri Cilacap
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Journal : infokabin

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Analisis Dan Perancangan UI/UX Berbasis Teknologi Pada Company Profile Medicom Untuk Meningkatkan Aksesibilitas Dan Pengalaman Pengguna Akmal Firmansyah; Ilham Budi Trisetyo; Rizqya Chandra Muji Pratama; Fajar Mahardika
INFOKABIN (Informatika, Komputasi, Aplikasi dan Bisnis) Vol 1 No 1 (2026): Januari 2026
Publisher : Universitas Al-Irsyad Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36760/ifkb.v1i1.700

Abstract

The development of digital technology requires that PNC Student Activity Units (SAU) have a digital company profile that is not only informative but also easily accessible and provides an optimal user experience. This study aims to analyze and design technology-based UI/UX for the SAU company profile, focusing on improving accessibility and user satisfaction. The method used is User-Centered Design (UCD), including data collection through questionnaires and interviews with members, analysis of user needs, and development of an interactive prototype using responsive modern web technologies. Usability testing on 30 respondents showed an increase of 32% in user satisfaction scores and 29% faster information access compared to the previous version. The ease of navigation received an average score of 4.5 out of 5, indicating a significantly improved user experience. These findings demonstrate that implementing technology-based UI/UX design can enhance accessibility, efficiency, and user engagement in accessing SAU information within PNC
Dari Tiket ke Solusi: Transformasi UI/UX dalam Sistem Helpdesk Menggunakan Metode Double Diamond Bambang Bima Nugraha; Muhammad Gilland Taffy Shafa Sheehan; Nur Ifant Ristanto; Salsa Bila; Fajar Mahardika
INFOKABIN (Informatika Komputasi Aplikasi dan Bisnis) Vol 1 No 2 (2026): Juli 2026
Publisher : Universitas Al-Irsyad Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36760/ifkb.v1i2.740

Abstract

The helpdesk system is an essential component in supporting user services; however, several issues are still frequently encountered, such as a less intuitive interface, complex ticket reporting workflows, and low user satisfaction levels. This study aims to transform the UI/UX design of the helpdesk system in order to improve efficiency, effectiveness, and user experience. The method used in this study is the Double Diamond method, which consists of four stages: Discover, Define, Develop, and Deliver. This study involved 50 respondents, consisting of system users and administrators. Data collection was conducted through observation, interviews, and usability testing before and after the redesign. The results show a significant improvement after the implementation of the new design. The average ticket creation time decreased from 4.5 minutes to 2.1 minutes (an efficiency increase of 53%), the task success rate increased from 68% to 90%, and the error rate decreased from 25% to 10%. In addition, the user satisfaction score increased from 2.8 to 4.2 (on a 1–5 scale), and the System Usability Scale (SUS) score improved from 58 (poor category) to 82 (good category). The findings indicate that the application of the Double Diamond method is effective in producing a more user-friendly and efficient UI/UX design, as well as significantly improving user satisfaction. Improvements in navigation structure and ticket reporting workflows also have a positive impact on the overall performance of the helpdesk system.
Pengembangan Sistem Informasi Petshop Pawarca Berbasis Web Menggunakan Metode Rapid Application Development (RAD) dan Black Box Testing Arsa Anggun Anggraeni; Felista Argita Putri; Salsabila Mutiara Defa; Fajar Mahardika; Nur Muniroh; Cahya Vikasari
INFOKABIN (Informatika Komputasi Aplikasi dan Bisnis) Vol 1 No 2 (2026): Juli 2026
Publisher : Universitas Al-Irsyad Cilacap

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36760/ifkb.v1i2.766

Abstract

Pawarca Petshop is a business engaged in the sale of pet products and grooming services. The processes of managing product data, sales transactions, grooming services, and delivering information to customers were previously conducted conventionally, resulting in inefficiencies in supporting business operations. This study aims to develop a web-based information system for Pawarca Petshop to improve data management efficiency and enhance customer service quality. The system was developed using the Rapid Application Development (RAD) method, which consists of the requirements planning, user design, construction, and cutover phases. This method was chosen because it enables faster system development through active user involvement throughout the development process. The developed system provides features for product management, grooming service management, service booking, sales transactions, and customer data management, all accessible through a web-based platform. System testing was conducted using the Black Box Testing method on 25 test scenarios covering all major system functionalities. The testing results showed that all scenarios were successfully executed according to the specified functional requirements, achieving a success rate of 100%. In addition, based on User Acceptance Testing (UAT) involving 10 respondents, the system achieved a user satisfaction score of 92.4%, indicating that it is easy to use and effectively meets the operational needs of Pawarca Petshop. The implementation of the system also reduced the average time required for transaction processing and data recording from 15 minutes to 5 minutes per transaction, representing an efficiency improvement of 66.7%. Based on the results of this study, the web-based Pawarca Petshop Information System developed using the RAD method successfully meets user requirements and improves the effectiveness and efficiency of business processes at Pawarca Petshop..
Co-Authors Abdillah, Muhammad Labib Abdul Hakim Prima Yuniarto Abdul Razak Naufal Adam Prayogo Kuncoro Adelia Fitriani Adhitya Putra Arif Nugroho Adlan Nugroho Ahmad Zulfan Akmal Firmansyah Al’ Amin, M. Al’ Amin, M. Amin, M. Al' Anang Martoyo Andik Wijanarko, Andik Angga Maulana Purba Arie Aryanto Arsa Anggun Anggraeni Aurora Dwi Khatulistian Bambang Bima Nugraha Bambang Sumatri, Raden Bagus Cahya Vikasari Dede Yusuf Dhanar Intan Surya Saputra Dhanar Intan Surya Saputra Dhanar Intan Surya Saputra Dwi Novia Prasetyanti Fareza Maulana A.P Fazar Sidik Fazar Sidik Felista Argita Putri Guntur Subari Hadi Jayusman Hasan Basri Hendra Marcos Hidayatul Ichwan Hilmi Mubarok I Putu Dody Suarnatha Ihsan Alparisi Ilham Budi Trisetyo Inayatul Inayah Inayatur Robaniyyah Isep Saepudin Jayusman, Hadi Joko Purwanto Kabul Agus Purwanto Khalifah Brilianti Ramadhani Kholil Mustofa Kukuh Muhammad Kukuh Muhammad Laura Sari Luhtitisari Luhtitisari Lutfi Syafirullah M. Al ‘Amin M. Azwan Merani, Sania Galuh Miftahul Khoiri Muhammad Ghofinda Prasetia Muhammad Gilland Taffy Shafa Sheehan Muhammad Nur Faiz Muhammad Sandi Muhammad Yusril Ihzam Muhammad, Kukuh Muin, Muhammad Abdul Muin Nadjwa Naela Aziz Noviana Safira Nugroho, Adlan Nur Azizah Nur Ifant Ristanto Nur Moniroh Nur Muniroh Nur Muniroh Nurul Alfiah Nurul Badriah Pari, Riki Aldi Prasetyanti, Dwi Novia Puji Cahniya Sari Raden Bagus Bambang Sumantri Rahmawan Bagus Trianto Randi Afif Ratih Ratih Ratih Ratih Hafsarah Maharrani ratih ratih Ratih Ratih Riki Aldi Pari Riki Aldi Pari Riki Aldi Pari Riyadi Purwanto Riyadi Purwanto Riyadi Purwanto Rizki Ripai Rizki Ripai Rizki Ripai Rizqya Chandra Muji Pratama Rostika Listyaningrum Saepudin, Isep Salsa Bila Salsabila Mutiara Defa Samsuri Yahya Samsuri Yahya Satriawan Desmana Setiawan, Endri Sitaresmi Wahyu Handani, Sitaresmi Wahyu Sony Veri Shandy Suhenda Suhenda Suhenda, Suhenda Suryo Nugroho Suseno, Akrim Teguh Tri Stiyo Famuji Tundo, Tundo Widya Pratiwi Yahya, Samsuri