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All Journal Jurnal Minds: Manajemen Ide dan Inspirasi GEMA EKONOMI JURNAL MANAJEMEN BISNIS Jurnal Doktor Manajemen (JDM) SERAMBI: Jurnal Ekonomi Manajemen dan Bisnis Islam BERDAYA: Jurnal Pendidikan dan Pengabdian Kepada Masyarakat International Journal of Marketing and Human Resource Research Jurnal Bisnis Mahasiswa PROGRESIF Journal Research of Social Science, Economics, and Management Eduvest - Journal of Universal Studies Jurnal Ekonomi, Teknologi dan Bisnis International Journal of Social Science and Community Service Indonesian Journal of Business and Entrepreneurship Research
Gustiawan, Deni
Institut Bisnis Dan Komunikasi Swadaya (SWINS)
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Customer Incivility and Employee Silence: A Short-Longitudinal Model Relationship and Its Effect on Turnover Intention Sugiono, Edi; Achmadi, Achmadi; Hendryadi, Hendryadi; Gustiawan, Deni; Gusliana Mais, Rimi
Jurnal Minds: Manajemen Ide dan Inspirasi Vol 10 No 2 (2023): December
Publisher : Management Department, Universitas Islam Negeri Alauddin Makassar, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24252/minds.v10i2.37354

Abstract

The main objective of this study is to explore the dynamic relationship between customer incivility and employee silence in the hospitality sector over time. In addition, turnover intention as an outcome of workplace incivility and employee silence is also analyzed. The data was collected from two waves of 226 frontline employees from six hotels to test the proposed model. PLS-SEM analysis revealed a stable relationship between workplace incivility and employee silence at Time 1 and 2, respectively. This study also shows that workplace incivility is positively related to employee silence, and in the future, employee silence is also positively associated with customer incivility. Furthermore, both workplace incivility and employee silence are predictors of turnover intention. This study offers theoretical and practical implications for future researchers and practitioners to study employee silence and incivility in the hospitality sector.
Strategic HRM, Digital Marketing Capability, and Startup Performance: The Mediating Role of Entrepreneurial Orientation in Generation Z Digital Startups Nursi, Mulyadi; Risnawati, Henny; Gustiawan, Deni; Kurniawan, Rachmad Risqy
Indonesian Journal of Business and Entrepreneurship Research Vol. 4 No. 2 (2026): Vol. 4, No. 2, May 2026: Indonesian Journal of Business and Entrepreneurship Re
Publisher : Department of Business and Entrepreneurship, Faculty of Economics and Business, Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62794/ijober.v4i2.224

Abstract

ABSTRACT This study examines the effect of Strategic Human Resource Management and Digital Marketing Capability on Generation Z Digital Startup Performance, with Entrepreneurial Orientation as a mediating variable. The research addresses the limited integration of organizational capability and entrepreneurial orientation perspectives in explaining startup performance. A quantitative approach was employed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with data from 200 founders and managers of digital startups in Indonesia. The results indicate that Strategic HRM and Digital Marketing Capability have positive and significant effects on both Entrepreneurial Orientation and startup performance. Entrepreneurial Orientation partially mediates these relationships. The structural model demonstrates strong explanatory power (R² = 0.62) and satisfactory goodness-of-fit indicators. The findings suggest that organizational capabilities must be activated through entrepreneurial orientation to generate superior performance. This study contributes to the development of an integrative capability-based framework within the context of Generation Z digital startups and provides strategic implications for integrated HR and digital marketing management.
Co-Authors Abbas, Yenni Elfiza Achmadi Achmadi Akase, Jois Ana, Sri Anicetus, A. Asep Saefudin Azzahra, Reynia Shifa Bambang Santosa Basyiruddin, Basyiruddin Elfiza Abbas, Yeni Fikri Fikri Gusliana Mais, Rimi Hendryadi Hendryadi Ibrahim, Ulin Iwan Kurniawan Jufri, Rusdi Hidayat Kasusilaningrum, Tyas Mahmud, Gustofan Mulyadi Mulyadi Mustafa, Amna Raihan Nursi, Mulyadi Pradana, Indra Prayoga, Rahmat Purwanti, Winaya Rachmad Risqy Kurniawan Rahmadiana, Rahmadiana Risnawati, Henny Safrudin Safrudin saifudin, Asep Sari, Hastuti Indra Sugiono, Edi Syaikhu, Ahmad Tahir Rauf, Ainsyah Parasmitha Winaya Purwanti Zulmita, Zulmita