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Quality of Administrative Services and Campus Infrastructure on Student Satisfaction with Student Loyalty as Intervening Variables at The Faculty of Administrative Science Universitas Brawijaya Nadya Naulanda; Siti Rochmah; Alfi Haris Wanto
Wacana Journal of Social and Humanity Studies Vol. 25 No. 1 (2022)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Student satisfaction is important for some students besides student loyalty which can be influenced by several factors, one of which is the quality of service and infrastructure which students are also expected to create a good campus atmosphere. This study aims to determine whether the quality of service and infrastructure has an effect on student satisfaction through student loyalty at the Faculty of Administrative Sciences, Universitas Brawijaya Malang. This research method is a quantitative method using SPSS 22 for Windows. The type of data collection used is primary data in the form of data collected through filling out questionnaires distributed to 100 students using a research scale, namely the Likert scale. The data analysis used is path analysis. , validity test, reliability test, classical assumption test, Sobel test, F test, and t test. The results of this study indicate that the value of t count (2.115 and 2.403 ) > t table (1.984), F arithmetic value (60.685 and 25.923) > F table (3.09). This means that either simultaneously or partially there is a significant influence on service quality and infrastructure has a direct influence on student satisfaction, service quality and infrastructure have a direct influence on student loyalty. Student loyalty as an intervening variable can mediate the indirect effect of service quality and infrastructure on student satisfaction.
Existing Model of Used Cooking Oil-Based Biodiesel Management in East Java Angkoso, Kurniawan Sekar; Marjono, Marjono; Wanto, Alfi Haris; Qurbani, Indah Dwi
Jurnal Pembangunan dan Alam Lestari Vol. 14 No. 2 (2023): Jurnal Pembangunan dan Alam Lestari
Publisher : Postgraduate School of Universitas Brawijaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21776/ub.jpal.2023.014.02.04

Abstract

This research aims to find out the management model of biodiesel based on used cooking oil in East Java. In this study, researchers used a research method with a qualitative approach. The result of this research is that the management of biodiesel based on used cooking oil in East Java technically, no special field handles these problems, so the relationship between related agencies could have gone better. In the research findings in the field, the current model still needs to improve. The use of interpretive qualitative methods was to provide satisfactory information related to the required aspects of the research and for researchers to closely assess the respondents' views on the challenges of recycling used cooking oil to produce biodiesel. The management of used cooking oil-based biodiesel in East Java technically does not have a special field that handles this problem, so relations between related agencies do not run well. In the policy-making process, there has also yet to be an adjustment to the existing characteristics of society, resulting in the policy for managing used cooking oil-based biodiesel not being optimal. Keywords: existing model, biodiesel, management
Content of Policy and Context of Implementation in Tourism Sector: Case Bintan Regency to Handling Covid-19 Mahadiansar Mahadiansar; Andy Fefta Wijaya; Alfi Haris Wanto; Firda Hardayat
Jurnal Studi Pemerintahan Vol 13, No 2 (2022): July 2022
Publisher : Department of Government Affairs and Administration, Universitas Muhammadiyah Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18196/jgp.v13i2.12737

Abstract

This paper discusses efforts to strengthen policy implementation in handling COVID-19 in the tourism sector in Indonesia as a form of strengthening every tourism policy. This study uses the grindle concept to identify Policy Content and Implementation Context in Handling COVID-19 in the Tourism Sector of Bintan Regency. The method used is a qualitative approach including data collection techniques, observation, interviews, and documentation so that the data obtained are tested using NVivo 12 Pro, then analyzed with a triangulation approach. The results of the study indicate that the emphasis on handling COVID-19 in the tourism sector in the Regency needs to be strengthened by existing stakeholders, meaning that on the Policy Content side it consists of the interests affected, types of benefits, degree of change, location of decision making, program implementation and resources used. still focused on central regulations and rules so that local government authorities cannot initiate policy strategies for handling COVID-19 in the tourism sector in Bintan Regency. showed a good contribution in handling COVID-19 in the tourism sector in Bintan Regency.
Implementation of Tourism Village Policy Based on The Collaborative Governance Plus Multi-Helix (CGPMH) Model in Pujon Kidul Tourism Village, Malang Regency Fitriana, Annisa Nur; Wijaya, Andy Fefta; Wanto, Alfi Haris
Journal of Governance Volume 9 Issue 4: (2024)
Publisher : Universitas Sultan Ageng Tirtayasa

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31506/jog.v9i4.29096

Abstract

The successful development of the national tourism sector is the result of positive trends at the regional level, including East Java Province. As stipulated in Law No. 6/2014, the government grants special rights and authorities to villages, referred to as village autonomy. This research examines the implementation of the tourism village policy in Pujon Kidul Tourism Village, Malang Regency, which has been developing for 10 years. After the COVID-19 pandemic, the number of tourists and PAD decreased, so a marketing strategy and revitalization of tourism potential were needed. This research uses Grindle's (1980) framework and Collaborative Governance Plus Multi-Helix. A qualitative-descriptive approach was used by the researcher to find primary and secondary data. The results show that the tourism village policy has run as expected with alignment between implementers and target groups, without resistance. In addition, policy implementation is participatory with the support of internal and external resources. However, it is still necessary to increase the level of community compliance to maximize the benefits of the policy, as well as adaptive strategies to maintain the sustainability of tourism in Pujon Kidul.
PENGEMBANGAN KEMAMPUAN DAN KOMITMEN BUMDES BERBASIS PARTISIPASI MASYARAKAT PADA BUMDES DI KABUPATEN TUBAN Tawakkal, George Towar Ikbal; Wanto, Alfi Haris; Rahman, Khalid; Rohman, Ahmad Zaki Fadlur
GOVERNANCE: Jurnal Ilmiah Kajian Politik Lokal dan Pembangunan Vol. 11 No. 1 (2024): 2024 September
Publisher : Lembaga Kajian Ilmu Sosial dan Politik (LKISPOL)

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Abstract

BUMDes is institutionalized in regulations at the central level. Although its presence is not mandatory, BUMDes is expected to improve the welfare of village communities. Many villages already have BUMDes, including Plajan Village, Tuban Regency. Several obstacles that focus on participation and human resource capabilities have caused BUMDes in the village to not run. This service method is implemented in the form of a training workshop, by providing material on institutional arrangements or BUMDes management and strengthening the ability to capture business opportunities for BUMDes managers. The results of the evaluation before the workshop for participants showed that managers did not have sufficient understanding of BUMDes regulations and management, and were weak in capturing business opportunities. After the training, the participants improved in their understanding, but the results of the evaluation one month after the workshop showed that there was no follow-up by them in the village government. This means that the commitment of BUMDes managers is also weak
Transformasi Digital Desa dan Implikasinya Terhadap Pembangunan Berkelanjutan: Pendekatan Literature Review Mayyora, Restu; Sholihah, Qomariyatus; Wanusmawatie, Ike; Wanto, Alfi Haris
Indonesian Journal of Intellectual Publication Vol. 5 No. 2 (2025): Maret 2025, IJI Publication
Publisher : Unit Publikasi Ilmiah Perkumpulan Intelektual Madani Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51577/ijipublication.v5i2.615

Abstract

Perkembangan digitalisasi yang pesat telah memberikan dampak besar terhadap penyelenggaraan kegiatan pemerintahan. Salah satunya dalam kegiatan lingkup desa yang lambat laun terjadi peralihan fokus pengembangan desa dengan digitalisasi. Hal ini sebagai upaya untuk mendukung pemerataan digitalisasi serta sebagai bentuk penyesuaian pemerintah desa di era perkembangan digitalisasi dan globalisasi yang sangat pesat. Artikel ini mengkaji mengenai transformasi digital desa dan implikasinya terhadap pembangunan berkelanjutan dengan pendekatan literature review. Metode analisis yang digunakan melalui studi literatur dari penelitian terdahulu yang bersumber dari jurnal ilmiah yang memiliki relevansi terkait identifikasi potensi, tantangan dan dampak implementasi teknologi digital dalam konteks desa. Hasil kajian artikel ini menemukan bahwa transformasi digital desa secara garis besar terbagi ke dalam tiga aspek yakni teknologi, pemberdayaan lokal dan pengembangan kapasitas lokal. Selain itu dampak dari adanya transformasi digital desa yakni meningkatkan efisiensi dan layanan publik, mempermudah akses informasi, meningkatkan partisipasi masyarakat, mengembangkan kemampuan digital masyarakat desa dan mengurangi kesenjangan digital. Adapun kaitannya dengan pembangunan berkelanjutan (SDGs) transformasi digital desa berkaitan erat dengan poin SDGs nomor 8, 9, 10, 17 dan 18.  Hasil dari kajian artikel ini berhasil mengungkapkan bahwa adanya transformasi digital desa bisa menjadi langkah strategis pembangunan desa yang lebih inklusif.
Pengaruh Perubahan Budaya Organisasi Terhadap Kualitas Layanan di Sektor Kesehatan: Tinjauan Literatur Sistematis Aloysius Arya Sanjaya; Imam Hanafi; Alfi Haris Wanto
Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah Vol. 2 No. 4 (2024): Desember : Jurnal Nuansa : Publikasi Ilmu Manajemen dan Ekonomi Syariah
Publisher : Asosiasi Riset Ilmu Manajemen Kewirausahaan dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/nuansa.v2i4.1315

Abstract

Organizational culture change in the healthcare sector has a significant impact on the quality of services provided. In a dynamic environment, healthcare organizations must be able to adapt their internal culture to face new challenges, such as technological developments, regulatory changes, and increasing expectations from patients and the public. This study aims to explore the effect of organizational culture change on the quality of healthcare services through a systematic literature review. The methodology used is the Systematic Literature Review (SLR) with data analysis from various relevant studies. The results show that cultural change that supports employee engagement and focuses on patient satisfaction can improve operational efficiency and service quality. However, challenges such as resistance to change and limited resources remain obstacles that must be overcome. The conclusion of this study emphasizes that organizational culture change is not only a strategic step to improve service quality, but also a long-term investment that can improve employee engagement and patient satisfaction.
Moderating Gender in Work From Home Policy Implementation on State Civil Apparatus Performance using Multigroup Analysis Setyarini, Trisna; Wanto, Alfi Haris; Sentanu, I Gede Eko Putra Sri
Jurnal Borneo Administrator Vol. 20 No. 1 (2024): April 2024
Publisher : Puslatbang KDOD Lembaga Administrasi Negara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24258/jba.v20i1.1331

Abstract

The WFH (Work from Home) policy has significantly changed the work landscape, particularly within governmental institutions. As organizations grapple with implementing this policy, they must navigate newfound disruptions and adapt to a new way of working. Understanding how this policy is executed sheds light on its impact on employee performance and whether the implemented work system is suitable. This study analyzed the relationship between WFH policy implementation and various factors such as work productivity, worklife balance, and overall apparatus performance, with a subsequent examination of gender moderation. Data were collected through a Google forms survey from January to February 2023, targeting all East Java Region's BPS (Central Bureau of Statistics) Regency/City personnel. Results indicate that the WFH policy enhances employee performance and productivity, both directly and indirectly. However, it also appears to diminish work-life balance. Overall, no significant differences are observed between genders regarding the implementation of WFH, whether in terms of performance, work productivity, or work-life balance, either directly or indirectly. The WFH policy emerges as a viable solution, particularly during the pandemic, offering workplace flexibility and ensuring employee health security
Transformasi Digital Desa dan Implikasinya Terhadap Pembangunan Berkelanjutan: Pendekatan Literature Review Mayyora, Restu; Sholihah, Qomariyatus; Wanusmawatie, Ike; Wanto, Alfi Haris
Indonesian Journal of Intellectual Publication Vol. 5 No. 2 (2025): Maret 2025, IJI Publication
Publisher : Unit Publikasi Ilmiah Perkumpulan Intelektual Madani Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51577/ijipublication.v5i2.615

Abstract

Perkembangan digitalisasi yang pesat telah memberikan dampak besar terhadap penyelenggaraan kegiatan pemerintahan. Salah satunya dalam kegiatan lingkup desa yang lambat laun terjadi peralihan fokus pengembangan desa dengan digitalisasi. Hal ini sebagai upaya untuk mendukung pemerataan digitalisasi serta sebagai bentuk penyesuaian pemerintah desa di era perkembangan digitalisasi dan globalisasi yang sangat pesat. Artikel ini mengkaji mengenai transformasi digital desa dan implikasinya terhadap pembangunan berkelanjutan dengan pendekatan literature review. Metode analisis yang digunakan melalui studi literatur dari penelitian terdahulu yang bersumber dari jurnal ilmiah yang memiliki relevansi terkait identifikasi potensi, tantangan dan dampak implementasi teknologi digital dalam konteks desa. Hasil kajian artikel ini menemukan bahwa transformasi digital desa secara garis besar terbagi ke dalam tiga aspek yakni teknologi, pemberdayaan lokal dan pengembangan kapasitas lokal. Selain itu dampak dari adanya transformasi digital desa yakni meningkatkan efisiensi dan layanan publik, mempermudah akses informasi, meningkatkan partisipasi masyarakat, mengembangkan kemampuan digital masyarakat desa dan mengurangi kesenjangan digital. Adapun kaitannya dengan pembangunan berkelanjutan (SDGs) transformasi digital desa berkaitan erat dengan poin SDGs nomor 8, 9, 10, 17 dan 18.  Hasil dari kajian artikel ini berhasil mengungkapkan bahwa adanya transformasi digital desa bisa menjadi langkah strategis pembangunan desa yang lebih inklusif.
Public Management Importation Control Activities from The Perspective of Good Governance Alfi Haris Wanto; Yusuf Efendi
Pena Justisia: Media Komunikasi dan Kajian Hukum Vol. 24 No. 1 (2025): Pena Justisia
Publisher : Faculty of Law, Universitas Pekalongan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31941/pj.v24i1.5181

Abstract

One of the functions of customs and excise is as a community protector that aims to protect the public from importing dangerous goods into Indonesia. On the other hand, customs as a government institution is closely related to public services because one of the government's responsibilities is to provide services to stakeholders/society. Supervisory activities carried out by customs and excise as a function of the community protector are closely related to public services. Therefore, the principles of good governance must be applied in supervisory activities. This paper aims to analyze the supervision activities carried out by Customs and Excise based on the principles of good governance. The type of research used in this research is qualitative research, which uses interviews, observation, and documentation. Based on the research results, the supervision activities carried out by the Customs and Excise Intelligence Analyst have not fully implemented good governance, especially in transparency, responsiveness, consensus-oriented, equity inclusiveness, effectiveness, and efficiency.