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All Journal Jurnal Kedokteran dan Kesehatan : Publikasi Ilmiah Fakultas Kedokteran Universitas Sriwijaya Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) Manuju : Malahayati Nursing Journal Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Pendidikan dan Konseling Review of Primary Care Practice and Education (Kajian Praktik dan Pendidikan Layanan Primer) PREPOTIF : Jurnal Kesehatan Masyarakat Jurnal Medika Hutama Science Midwifery Jurnal Bakti Masyarakat Indonesia Journal of Social Science Jurnal Kesehatan Tambusai Jurnal Multidisiplin Madani (MUDIMA) Jurnal Suara Pengabdian 45 Tarumanagara Medical Journal Jurnal Pengabdian Masyarakat Nusantara Sewagati: Jurnal Pengabdian Masyarakat Indonesia Sejahtera: Jurnal Inspirasi Mengabdi Untuk Negeri Jurnal Kesehatan Amanah Perigel: Jurnal Penyuluhan Masyarakat Indonesia Journal of Social Science Ebers Papyrus Asian Journal of Social and Humanities Jurnal Medika: Medika E-Amal: Jurnal Pengabdian Kepada Masyarakat Jurnal Ilmu Kesehatan Masyarakat (The Public Health Science Journal) KREATIF: Jurnal Pengabdian Masyarakat Nusantara Jurnal Pengabdian Masyarakat Indonesia
Ernawati Ernawati
Fakultas Kedokteran Universitas Tarumanagara
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Journal : Journal of Social Science

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The Influence of BPJS Health Services Quality on Patient Satisfaction at Ciseeng Public Medical Centre Ade Anjalita Santi Dewi; Ernawati Ernawati
Journal of Social Science Vol. 4 No. 2 (2023): Journal of Social Science
Publisher : Syntax Corporation Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (53.818 KB) | DOI: 10.46799/jss.v4i2.554

Abstract

Badan Penyelenggara Jaminan Sosial (BPJS) is a legal institution established with the aim of managing health insurance plans and Indonesia is a country that has developed social security programs to help people in meeting their health needs. As the organizer of National Health Insurance (JKN), hospitals and Public Health Centre play a role to help a health service to the people of Indonesia. There are various indications to assess satisfaction to determine the quality or quantity of services consisting of Reliability, Assurance, Tangibility, Empathy and Responsiveness (RATER). The standard of service quality can be seen from the level of satisfaction that arises from a patient's feelings, if the level of patient satisfaction to a medical service is thus higher also the standard value of quality hospital or Public Health Centre services. Therefore, the researchers aim to assess the impact of BPJS health service quality on the level of patient satisfaction specifically at BLUD Public Health Centre Ciseeng, Bogor Regency, West Java Province, in 2021. The design of this study is cross-sectional. With analysis using The Exact Fisher test. The results of this study obtained the number of respondents who are satisfied with reability factors is as much as 83 (89.2%), assurance is as much as 83 (89.2%), tangible factors is as much as 85 (91.4%), empathy is as much as 84 (90.3%), and responsiveness is as much as 81 (87.1%). Statistical test results obtained a value of p = 0.000, which means there is a meaningful relationship between the quality of good service and satisfaction in the service obtained by patients. The advice for Public Health Centre is to continuously improve the quality of services in various dimensions to ensure satisfaction in BPJS recipient patients.
Co-Authors Ade Anjalita Santi Dewi Alexander Halim Santoso Alexander Halim Santoso Alicia Sarijuwita Alya Dwiana Alyn Kristiani Amirah Dea Putri Zahirah Anak Agung Ngurah Putrayoga Amertha Andini Ghina Syarifah Andri Wanananda Andriana KD Andruw Tantri S T Angel Sharon Suros Anggita Tamaro Anthon Eka Prayoga Khoto Arianto Salim Axsel Harsono Bryan Anna Wijaya Budi Kidarsa Darren Gosal Darren Gosal Dean Ascha Wijaya Decita Putri Hendriani Desi Natalia Dodo Nugroho Edwin Destra Edwin Destra Eko Kristanto Kunta Adjie Elsa Mathica Naibaho Evelin Maharani Widjaja Felisitas Sinta Widowati Fernando Nathaniel Fladys Jashinta Mashadi Geoffrey Christian Lo Giovanno Sebastian Yogie Giovanno Sebastian Yogie Hans Sugiarto Haryanto, Imam Hayuningrat Odyssey Saint Hayuningrat Odyssey Saint Hendsun Hendsun Heratio Adiwiguna Indah Purnama Sari Inggerit Inggerit Jasmine Syabania Noviantri Jimmy Chua Jonathan Hadi Warsito Joshua Kurniawan Joshua Kurniawan Joshua Kurniawan Junius Kurniawan Kintana Muarabagja Kresna Bambang Fajarivaldi Krisma Kristiana Kurnia Elsa Oktaviana Laurensia Laurensia Linda Kertanegara Lysandro Tommy Lay Marendra Shinery Kartolo Marisca Clarissa Virgie Meta Angelia Buntardi Minarni Eka Dewi Mochamat Helmi Muhammad Abdu Quraisy Syihab Muliyaman Muliyaman Nicholas Setia Normalisa Aulia Olivia Charissa Olivia Larissa Pambudi, Wiyarni Ravenska Theodora Rebekah Malik Refael Alfa Budiman Ririn Utami Hably Ronald Wilmar Antonius Saputri Dwilistanti Stanislas Kotska Marvel Mayello Teguh Stephanie Amadea Sukmawati Tansil Tan Sukmawati Tansil Tan Susy Olivia Lontoh Syilvia Cendy Enike Tania Glennasius Thasya Rohmayanti Tri Mulyati Valentino Gilbert Lumintang Wawan Kurnia Wilda Najmi Hentihu William Gilbert Satyanegara William Gilbert Satyanegara William Gilbert Setyanegara William Gilbert Setyanegara Yoanita Widjaja Yohanes Firmansyah Yohanes Firmansyah Yohanes Firmansyah Yohanes Firmansyah Yovian Timothy Satyo