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All Journal JAKU (Jurnal Akuntansi & Keuangan Unja) (e-journal) JOURNAL OF BUSINESS AND ECONOMICS RESEARCH (JBE) International Journal of Applied Finance and Business Studies Jurnal Bina Bangsa Ekonomika Bussman Journal : Indonesian Journal of Business and Management Jurnal Ekonomi, Manajemen, Bisnis dan Akuntansi (JEMBA) Qawwam TOFEDU: The Future of Education Journal International Journal of Enterprise Modelling E-Amal: Jurnal Pengabdian Kepada Masyarakat International Journal of Business and Quality Research International Journal of Economics, Business and Innovation Research
Hamdani, Deky
Sekolah Tinggi Ilmu Ekonomi Sakti Alam Kerinci, Jambi, Indonesia
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Library & Information Science Mathematics Social Sciences Transportation Other

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PENGARUH MODAL INTELEKTUAL TERHADAP INOVASI PELAYANAN PUBLIK DESA: CUSTOMER CAPITAL SEBAGAI VARIABEL KUNCI Deky Hamdani; Fadli Anugrah; Efrianto Efrianto
Bussman Journal : Indonesian Journal of Business and Management Vol. 6 No. 1 (2026): Bussman Journal | Januari - April 2025
Publisher : Gapenas Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53363/buss.v6i1.497

Abstract

This study aims to analyze the influence of intellectual capital on village public service innovation by positioning customer capital as the key variable. The low quality of service innovation at the village level is a relevant issue given the ongoing era of decentralization and government digitalization. The research approach uses a quantitative survey method with Structural Equation Modeling (SEM) analysis based on Partial Least Squares (PLS). The sample consisted of 215 village officials and 320 service-recipient residents, selected through proportionate stratified random sampling from 42 villages across three regencies in Sungai Penuh City. The results show that: (1) human capital has a positive and significant effect on public service innovation (? = 0.324; p < 0.01); (2) structural capital has a positive and significant effect (? = 0.287; p < 0.05); (3) customer capital has a positive and significant effect as a mediating variable (? = 0.412; p < 0.001); and (4) intellectual capital simultaneously influences village public service innovation (F = 47.32; p < 0.001). Customer capital is proven to be the most dominant variable in driving village public service innovation, reflecting the importance of relationships, trust, and community participation in the village service ecosystem. These findings provide theoretical and practical implications for the development of service innovation policies in village governance.
Co-Authors Alvia Santoni Anggil Nopra Lova Anugrah, fadli Ayu Esteka Sari Ayu Esteka Sari Ayu Esteka Sari Carolina, Cyntia Efrianto Efrianto Efrianto Efrianto, Efrianto Fadli Anugrah Fadli Anugrah Fadli Anugrah fadli Anugrah Faisal Amri Gampo Haryono Iin Syofia Y Maryanto - Rio Baviga Sudirman Sudirman Trian Jaka Ronaldo Yusnita, Ida Zefri Efdison