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All Journal E-Jurnal Ekonomi Sumberdaya dan Lingkungan Jurnal Ekonomika At-Taradhi: Jurnal Studi Ekonomi Jurnal Ilmu Sosial dan Ilmu Politik (JISIP) Jurnal Ilmiah Universitas Batanghari Jambi Jurnal Studi Manajemen dan Bisnis J-EBIS (Jurnal Ekonomi dan Bisnis Islam) Al-Urban: Jurnal Ekonomi Syariah dan Filantropi Islam EKONOMIS : Journal of Economics and Business Dinamika Ekonomi - Jurnal Ekonomi dan Bisnis Transformatif JURNAL PENGABDIAN KEPADA MASYARAKAT MALIA Jurnal Hadratul Madaniyah Jurnal Riset Inspirasi Manajemen dan Kewirausahaan YUME : Journal of Management Jurnal Ilmiah Ecobuss Al-Falah: Jurnal Ilmiah Keislaman dan Kemasyarakatan BISEI: Jurnal Bisnis dan Ekonomi Islam Performance : Jurnal Bisnis dan Akuntansi Jurnal Ilmiah Edunomika (JIE) Cendekia : Jurnal Pengabdian Masyarakat Administraus Jurnal Ilmu Administrasi dan Manajemen Jurnal Riset Pembangunan : Media Hasil Penelitian dan Kajian Pembangunan Daerah Ihtiyath : Jurnal Manajemen Keuangan Syariah IJGIE (International Journal of Graduate of Islamic Education) Khazanah Intelektual Jurnal Litbang Kota Pekalongan Scientific Jurnal Pengabdian Masyarakat (ABDIRA) Oikonomika: Jurnal Kajian Ekonomi dan Keuangan Syariah Al Khidma: Jurnal Pengabdian Masyarakat JURNAL ILMU MANAJEMEN SABURAI (JIMS) Abdi Makarti Journal MISSY (Management and Business Strategy) Jurnal Pengabdian Masyarakat Paguntaka INASJIF Abdinesia: Jurnal Pengabdian Kepada Masyarakat GEMBIRA (Pengabdian Kepada Masyarakat) Jurnal Ekonomi dan Bisnis
Malihah, Lola
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Nursing Public Health Social Sciences Other

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Journal : Transformatif

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The Impact of Service Quality and Profit-Sharing System on Customer Satisfaction Using Easy Mudharabah Savings Products (Study on Customers of Bank Syariah Indonesia Banjarbaru Branch Office) Muyasarah, Iin; Amelia, Zaida; Malihah, Lola
Transformatif Vol 7 No 2 (2023): ISSUED IN OCTOBER 2023
Publisher : POSTGRADUATE OF PALANGKA RAYA STATE ISLAMIC INSTITUTION

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.23971/tf.v7i2.7366

Abstract

Islamic banks play an important role as facilitators in all economic activities including in the field of fund management. One of the products is Easy Mudharabah Savings. This research is field research with a quantitative approach that aims to determine the impact of service quality and the profit-sharing system on customer satisfaction. This research hypothesizes that service quality and the profit-sharing system are thought to influence the satisfaction of Easy Mudharabah savings customers. The population is 4,035 people, the sample is 100 people with the Probability Sampling technique. Data analysis in this study uses descriptive analysis and multiple linear regression. Based on Multiple Linear Regression calculations, the results of the F-test (Simultaneous), F-Count 17.522, and F-Table 2.36 were obtained with a significance level of 0.000 <0.10, meaning that simultaneous service quality (X1) and profit-sharing (X2) have a significant impact on customer satisfaction. Based on the results of the T-test analysis (Partial), the service quality variable (X1) T-count is 2.571 and T-table 1.661 with a significance level of 0.014 <0.10, meaning that there is a significant influence of service quality on customer satisfaction. Meanwhile, the profit-sharing variable (X2) T-count is 4.674 and T-table is 1.661 with a significance of 0.000 <0.10, meaning that there is a significant influence of service quality on customer satisfaction. The variables service quality (X1) and profit-sharing (X2) influence customer satisfaction (Y) by 67.9% while the remaining 32.1% is influenced by other variables outside this research.
Co-Authors Afif, Ahmad Musfida Ahmad Zaini Ahsanunnida, Ruhama Aisyah, Lisda Aisyah, Winika Nur Al Hanif, Budiman Al Mubarak, Muhammad Adi Riswan Amalia, Rizqi Amelia, Zaida Annisa Mahfuzah Anwar, Mukhlis Kaspul Apifah, Nida Nor Armah Asraf, Asraf Asybary, Yuliana Hidayati Atkia, Noor Azizah Azizah Bahriah, Bahriah Dwi Haryanto Erwanto Fatlullah Gina Pahriana Habibah , Nur Haryanti, Peni Haya Zabidi Hayati, Siti Nur Sa'da Hayati, Siti Nur Sa’da Hayati, Siti NurSa’da Hilyanti Hisan , Khairatun Husna Karimah Ikram Yakin Karimah , Husna Karrimah, Husna Ma'mun, Muhammad Yulian Mahfuza, Annisa Maria Ulfah Meilania, Gusti Tasya Muhammad Arief Budiman Muhammad Fikri Muhammad Syarif Hidayatullah, Muhammad Syarif Mukhlis Kaspul Anwar Murliana, Mera Mursyidah Mursyidah Musfida Afif, Ahmad muyasarah, iin Nafidzi, Elman Najati, Afrida Nawiyah, Lailan Nazairin, Aswan Nur Habibah Oktavianur, Andika Pajrin Mukti, Septian Putri, Dea Lisyana Rahmah, Melyda Rahmah, Nita Rahman, Muhammad Rahmi, Puji Aulia Ridho, Muhammad Ali rusdiana Rusdiana Rusdiana Sandy, Reza Roy Sari , Aji Nur Sari, Aji Nur Sauqi, Muhammad Siti Patimah Sudirwo Sudirwo Suryani, Ni Kadek Syairoji, Ahmad Syarif Hidayatullah, Muhammad Zabidi, Haya Zainal Ilmi Zaitun