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IMPLEMENTATION OF POLICIES IN HANDLING THE HOMELESS IN LHOKSEUMAWE CITY Zulaifah Ulaiya; Muklir; Bobby Rahman; Cut Sukmawati; Asrul Fahmi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 4 No. 9 (2025): AUGUST
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v4i9.1027

Abstract

The emergence of homeless people in Lhokseumawe City is influenced by structural factors, especially the economic system that causes some people to be marginalized and unable to meet basic needs. Aceh Qanun Number 11 of 2013 concerning Social Welfare, specifically Articles 45 and 46 paragraph (1), requires local governments to address this problem. This study aims to analyze the Lhokseumawe City Government's policy in handling homeless people through the Social Service, and identify the obstacles faced. The method used is descriptive qualitative, with data collection through observation, interviews, and documentation. Data analysis is carried out through reduction, presentation, and drawing conclusions. The results of the study indicate that the implementation of the Qanun has not been effective, characterized by budget limitations, minimal facilities such as shelters, and a lack of ongoing development. External obstacles include cultural influences, minimal family support, and low public awareness. The conclusion of the study confirms that this policy has not been able to significantly reduce the number of homeless people. Recommendations include strengthening cross-sector coordination, and providing adequate social rehabilitation facilities to support the reintegration of homeless people into society.
THE INFLUENCE OF PUBLIC SERVICE QUALITY ON PUBLIC SATISFACTION AT THE PEDAMAI VILLAGE OFFICE, STABAT DISTRICT, LANGKAT REGENCY Nur Zahra Ningtias Girsang; Cut Sukmawati; Bobby Rahman; Murniati; Risna Dewi
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1569

Abstract

The quality of public services is a key indicator in assessing the effectiveness of government. Good service can increase public trust in the government and have a positive impact on social stability. Quality public services not only meet the needs of the community but also reflect the government's commitment to creating prosperity. One important element in public administration is the quality of service, namely quality services that include timely, fair, transparent, easily accessible, provided politely and friendly with predetermined standards. At the Perdamaian Village Office, Stabat District, Langkat Regency, there are still several public complaints regarding the speed of service, service procedures, which indicate the need to improve service quality. This condition has the potential to affect public satisfaction. This study aims to analyze the effect of public service quality on public satisfaction at the Perdamaian Village Office, Stabat District, Langkat Regency. The research method used is a quantitative approach with data collection techniques through questionnaires to 100 respondents determined using the Slovin formula. Data analysis using simple linear regression showed a significance value of 0.000 (<0.05) with a coefficient of determination (R2 ) of 0.607. The results of the study show that the quality of public services has a significant influence on public satisfaction by 60.7%, while 39.3% is influenced by other factors outside this study such as employee performance, infrastructure, service policies, and management systems.
POSYANDU PROGRAM FOR THE ELDERLY AT THE RANTAU DISTRICT PUBLIC HEALTH CENTER REGENCY ACEH TAMIANG Dwi Camelia; Nur Hafni; Bobby Rahman; Ti Aisyah; Aiyub
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 1 (2025): DECEMBER
Publisher : RADJA PUBLIKA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54443/ijset.v5i1.1589

Abstract

This study is a descriptive qualitative research that examines the Implementation of the Elderly Health Service Program at the Rantau Subdistrict Community Health Center (Puskesmas), Aceh Tamiang Regency. The focus of this research is to analyze the program's mechanism, its implementation, and the obstacles faced in providing elderly health services. This study employs Grindle's theory of policy implementation, which emphasizes that the success of implementation is influenced by the content of the policy and the context of its implementation. The method used in this research is descriptive qualitative with data collected through interviews, observations, and documentation. The data were analyzed by combining field findings with the theoretical framework. The results show that the elderly health program at the Rantau Subdistrict Puskesmas has been implemented through planning, organizing, implementation, and monitoring and evaluation, which are realized in activities such as the Elderly Clinic (Poli Lansia), Elderly Integrated Service Post (Posyandu Lansia), elderly gymnastics, health counseling, and home visits. The program implementation has followed the guidelines and increased elderly participation; however, it remains limited to basic health services. The main obstacles in implementation include a shortage of medical personnel, inadequate facilities and infrastructure, limited accessibility for elderly in remote areas, and suboptimal cross-sectoral coordination. Based on these findings, this research recommends strengthening the implementation mechanism through data-based planning, capacity building for health workers and elderly health cadres, provision of more complete health facilities and infrastructure, and the establishment of cross-sectoral coordination forums. Furthermore, the role of families and communities needs to be enhanced to support the sustainability of elderly health services.