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All Journal Jurnal Kesehatan Holistic Journal of Dedicators Community Jurnal Kesehatan Tambusai Indonesian Academia Health Sciences Journal Lentera Perawat JOURNAL OF HEALTH MANAGEMENT RESEARCH Community Development in Health Journal Prosiding Konferensi Nasional Ilmu Kesehatan STIKES Adi Husada

Tjokro, Silvia Haniwijaya

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Author-ID : 7301442

Arts Humanities Dentistry Education Health Professions Immunology & microbiology Medicine & Pharmacology Nursing Public Health Social Sciences

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Pengaruh Orientasi Pelayanan Terhadap Komitmen Organisasi Pada Tenaga Non Medis Di Rumah Sakit X Surabaya Cahyani, Tarisa Pramesti Tirta; Kurniawan, Afif; Tjokro, Silvia Haniwijaya
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.569

Background: Understanding customer needs and customer desires by providing the best quality service, it makes many hospitals stand up to meet customer needs by providing optimal service. So that management must provide the best service so that hospital can be recognized by the comunity. Service orientation can be carried out by human resources which are very valuable assets, service orientation can be measured by employee commitment to their organization. Because employees who have a commitment to their organization will continue to maintain the duties and responsibilities. Aims: The study aims to analyze the influence of service orientation towards organizational commitment at hospital X Surabaya. Methods: The study use a quantitative research design with a tpopulation of 171 and sample of 68 respondents. The research variables consist of : the influence of service orientation (independent) and organizational commitment (dependen) Results: The results showed that influence service orientation organizational commitment in non medical staffs at Hospital X Surabaya with p value (sig) of 0.000 below 0.05. The result of statistical processing show the ability of 71.4% of the service orientation variable to influence organizational commitment to non medical. . Conclusion: Service orientation has influence on organizational commitment hospital X Surabaya. This can occur because orientation is given to customers as a guide for employees in carrying out the task and responsibilities given and building a work culture and a conducive atmosphere in the hospital. Aims: The study aims to determine the influence of service orientation on organizational commitment at hospital X Surabaya. Methods: The study use a quantitative research design with a type of research used in a planned and structured manner with the use of many numbers from data collection, processing so it can produce a result. The research variables consist of : the influence of service orientation (independent) anda organizational commitment (dependen) Results: The result of the study indicate that service orientation influence organizational commitment to non medical at Hospital X Surabaya with a Tvalue of 7.464 and p value (sig) of 0.000 below 5%. The result of statistical processing indicate the ability of 71.4% of the service oreinetation variable to inlunfluence organizational commitment to non medical. . Conclusion: Service orientation has influence on organizational commitment hospital X Surabaya. This can occur because orientation is given to customers as a guide for employees in carrying out the task and responsibilitys given and building a work culture and a conducive atmosphere in the hospital.

Hubungan Antara Faktor Penghambat Dengan Penerapan Manajemen Keselamatan Kerja Di Rumah Sakit X Prasetia, Aisya Amalia Putri; Kurniawan, Afif; Tjokro, Silvia Haniwijaya; Fajriyah, Novita
Journal of Health Management Research Vol 4 No 1 (2025): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v4i1.571

Background: Work safety in hospitals is still a problem. With so many dangers occurring, efforts need to be made to reduce or even eliminate hazard controls. For hospital accreditation, work safety must be managed well. Aims: The aim of this research is to reduce inhibiting factors in the implementation of this system so that hospitals can be managed well. Methods: This research design is quantitative with the Cross Sectional method, the research sample consists of 44 respondents. Results: Fisher’s test results show that there is no correlation between K3 and work capacity, workload and work environment. The majority of female respondents in hospital x (66%), had a bachelor;s degree (66%), and had worked for more than 5 years (55%). Conclusion: There is no significant relationship between work capacity, workload, work environment and work safety in hospital x.

Hubungan Bauran Pemasaran dengan Peningkatan Pemanfaatan Rawat Inap (Studi di Rumah Sakit X Kelas C Kota Surabaya) Ramadhani, Dina Dwi; Wijaya, Hermanto; Putri, Linta Meyla; Tjokro, Silvia Haniwijaya
Journal of Health Management Research Vol 2 No 2 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v2i2.461

Background: Marketing is a management activities derived from customer interactions. The marketing mix is one of the marketing techniques used by an organization to achieve its goals in the target market. The conditions required or that may be identified in order to use the available bed. In usage, four criteria are used for correctly tracking the usage of bed: bed occupancy ratio (BOR), length of stay (LOS), turn over interval (TOI), and bed turn over (BTO). According to information from Hospital X type C, the number of Bed Occupancy Rate (BOR) inpatients is below standard and will continue to fall throughout each month in 2022. Aims:The objective of this research was to investigate the association between the marketing mix and increasing utilization of inpatient care. Methods:This research conducted a quantitative study using a cross-sectional study technique. The sample was 20 persons. Results:Using all of the data generated by the independent variables and the dependent variable, namely the marketing mix and purchasing decisions, it is possible to determine product, price, place and process with a significance level smaller than 0.05, indicating that there is a relationship between these variables and the purchase decision. Conclusion: The utilization of inpatient rooms at Hospital X is influenced by several factors such as the service products offered, rates, place and process

Pengaruh Budaya Kerja Terhadap Kinerja Pegawai di Puskesmas Krembangan Selatan Yusriyah, Yusriyah; Mamesah, Marline Merke; Tjokro, Silvia Haniwijaya; Rukmini, Rukmini
Journal of Health Management Research Vol 3 No 2 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i2.567

Background: Work culture is a series of attitudes and behaviors that are part of person’s lifestyle at work. This research was motivated by the existence of obstacles indicating that the work culture implemented by employees does not fully align with the rules and regulations in work enviroment, particularly related to the issue of employee absenteeism. One factor contributing to the work culture is the low awareness among employee about the importance of time discipline. Aims: The research aims to identify the influence of work culture on employee performance at KrembanganSelatan Community Health Center in Surabaya City. Methods: This was a quantitative method with a cross-sectional design. The sample consistend of 33 respondents out of population of 73 employees at KrembanganSelatan Community Health Center. The independent variable was work culture, and dependent variable was employee performance. Data was collected through a questionnaire, and analyzed using linear regression. Results: The research findings indicate that the significance value (Sig.) is 0,000 < 0,05, leading to the rejection of H0 and acceptance of Ha. The work culture was assessed as “Good” in 79% and “Fair” in 21%of cases. The employee performance was assessed as “Good” in 58% and “Fair” in 42% of cases. A good work culture determines employee performance, which will influence the achievement of organizational goals and the quality of sevices provided. Conclusion: Work culture has a significant effect on the performance of employees at KrembanganSelatan Community Health Center. That mean the better the work culture, the better the employee performance.

Strategi Pemasaran Terhadap Kualitas Pelayanan dan Kepuasan Pasien di Puskesmas Tambak Rejo Kota Surabaya Megatama, Abitri Wahyuni; Tjokro, Silvia Haniwijaya; Geonarso, Roberto; Putri, Linta Meyla
Journal of Health Management Research Vol 3 No 1 (2024): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37036/jhmr.v3i1.462

Background: Understanding the needs and desires of consumers, in this case patients, is an important thing that affects the quality of service for patients. Satisfied patients are a very valuable asset because if patients are satisfied they will continue to use the services of their choice, but if patients feel dissatisfied they will tell other people twice as much about their bad experience.Purpose: This study aims to determine the effect of visits on marketing and patient satisfaction at the Tambak Rejo Health Center.Aims: This study aims to determine the effect of visits on marketing and patient satisfaction at the Tambak Rejo Health Center.Methods: The design used in this research is quantitative. type of research that is systematic, planned, structured, uses lots of numbers starting from data collection, processing to results and emphasizes objective phenomena and is studied quantitatively. The research variables consist of: level of satisfaction and patient visits (dependent) and service quality (independent). Questionnaires on the level of patient satisfaction and visits and service quality used instruments that had been developed by the Tambak Rejo Health Center.Results: The results of the study showed that patients who visited used BPJS Mandiri, BPJS PBI, Mandiri with a level of satisfaction including compliance with requirements of 61.3%, ease of service procedures 64.2%, fairness of costs 71.2% and quality of facilities and infrastructure 77.8%. The quality of infrastructure can increase the number of patient visits, namely ≤ 1500 visits.Conclusion: The Tambak Rejo Health Center excels in marketing strategy, service quality and patient satisfaction. By prioritizing aspects of the Puskesmas, Puskemas provides easily accessible and quality health services that are aligned with the needs and expectations of patients

Factors Causing the Intention to Stop Smoking in Teenagers Kurniawan, Afif; Tjokro, Silvia Haniwijaya; Sari, Etika Purnama; Geonarso, Roberto A
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: the trend of teenagers hanging out with their friends nowadays is smoking. Many teenagers in Indonesia smoke because they are carried away by their environment. According to The Tobacco Control Atlas ASEAN Region 5th shows that Indonesia is the country with the highest number of smokers. The younger the smoking age, the longer the smoking habit. The longer a person's smoking habit, the greater the chance that person will get sick from smoking Aims: This study aims to look at factors from within adolescents to be able to bring up the intention to quit smoking. Methods: This study used a cross-sectional design. The sample selection used purposive technical sampling with a vulnerable age of 13-21 years. Logistic regression analysis was used to see whether there was a relationship between attitudes, subjective norms, perceptions, and self-efficacy towards the intention to quit smoking. Results: 30 teenagers were sampled in this study, aged 13-20 years, and the majority were in grade 3 of junior high school. Self-confidence or self-efficacy is the variable that has the greatest influence on the emergence of intention to stop smoking (0.000; 0.845). The existence of a very strong self-confidence to be able to quit smoking will bring up a very strong intention as well. Conclusion: smoking is an activity that is very detrimental to oneself and others. Many teenagers today since junior high school already have a smoking habit. Therefore, it is necessary to have a special method to bring out the intention of teenagers to quit smoking

The relationship between workload and nurse stress levels Tjokro, Silvia Haniwijaya; Saputera, Ariawan Wangsa; Marga, Irawati
Journal of Health Management Research Vol 2 No 1 (2023): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: Hospitals have very complex work systems and activities to continue to provide the best health services for patients. The continuity of these services is supported by various resources, one of which is a nurse. The high number of hospitalized patients with respiratory problems is a challenge for nurses in the Cempaka room. The application of SOP and the use of strict PPE is a separate stressor for nurses. Methods: This study used a study correlation design, a Cross-Sectional approach. The study population was all nurses in the Cempaka room of the hospital. X as many as 44 nurses, using the total sampling technique, The independent variable is the workload, the dependent variable is the stress level. Data retrieval using questionnaire sheets, ordinal data scales. Analysis using spearman rank corelation test with alpha 0.05. Results: The results of the study found that most respondents (59.1%) had a moderate workload, and most respondents (61.4%) had moderate stress levels. The Spearman rank corelation test showed there was a meaningful relationship between workload and nurse stress levels (p = 0.001 < 0.05 then H0 was rejected). Conclusion: The workload is so much in meeting needs, handling problems and ultimately very draining energy both physical and cognitive abilities, which has an impact on the nurse's stressor

Tingkat Kepuasan Pasien BPJS dan Non BPJS terhadap Pelayanan Kesehatan Marga, Irawati; Tjokro, Silvia Haniwijaya; Fajriyah, Novita
Journal of Health Management Research Vol 1 No 1 (2022): Journal of Health Management Research
Publisher : Bagian Penelitian & Pengabdian Masyarakat STIKES Adi Husada

Background: Satisfactory health services are everyone's expectations, so the government makes policies with health insurance that are mutual cooperation by creating a National Health Insurance program and organized by the Social Security Administering Body. However, not all BPJS users get satisfaction with health services, as well as other insurance users. Aims: This study aims to compare the level of satisfaction with health services between patients using BPJS and other insurance users. Methods: The design used in this study was Cross Sectional. The total sample size is 80, namely 40 BPJS patients and 40 non BPJS patients with purposive sampling technique. The research variables consisted of: the level of patient satisfaction (dependent) and health services (independent). The questionnaire on the level of patient satisfaction and health services uses an instrument that has been developed by the management of Adi Husada Kapasari Hospital. Data were analyzed by Spearman rank correlation and Chi-square test with a significance level of 0.05. Results: The results showed BPJS patients were not satisfied (25%) and satisfied (25%) towards health services. However, non -BPJS patients are mostly satisfied (35%) for health services. This is because the entire staffing status of health workers has become a permanent employee, and the length of work of health workers has been 2-3 years so that health services to BPJS and Non BPJS patients do not look at the patient's status, all patients are treated equally in providing health services. Conclusion: Adi Husada Kapasari Hospital is expected to continue to provide quality and satisfying health services to patients regardless of insurance participants. Improving the quality of health services to always be developed following the development of science in the health sector.

Co-Authors Alfrian, Brico Amalia, Nuke Apriliana, Bella Cahyani, Tarisa Pramesti Tirta Chindy Maria Orizani Dewi Andriani Fajriyah, Novita Fauziyah, Febrike Inggit Febriyanti, Dewita Firnanda Erindia Geonarso, Roberto Geonarso, Roberto A Goenarso, Roberto A Hakiki, Taj'ja Lintang Hartanto, Mey Vina Wirianti Heri Suroso, Heri Herowati, Diyah Iswati Iswati, Iswati Kristiani, Rina Budi Kurniawan, Afif Linta Meyla Putri Mahundingan, Rosari Oktaviana Mamesah, Marline Merke Mardiana Mardiana Marga, Irawati Megatama, Abitri Wahyuni Oktalia, Silvi Prasetia, Aisya Amalia Putri Ramadhani, Dina Dwi Rosalina, Arfadina Dwi Rukmini Rukmini Saputera, Ariawan Wangsa Sari, Etika Purnama Siti Nur Qomariah Widyanto, Indra Maulana Wijaya, Hermanto Yuliani, Cahya Yura Witsqa Firmansyah Yusriyah Yusriyah, Yusriyah Zaenal, Tiara Islamiah

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