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All Journal Jurnal Manajemen Informasi dan Administrasi Kesehatan Jurnal Ilmiah Mappadising Jurnal Mitrasehat Innovative: Journal Of Social Science Research Journal Research of Health Administration and Public Health (JRHAPH)
B, Khaeriah
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Humanities Computer Science & IT Health Professions Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Other

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Hubungan Accessibility dengan Citra Rumah Sakit di Ruang Rawat Inap RSUD Lamaddukkelleng Sengkang Mikhrunnisai, Andi; Nur Azizah, A; B, Khaeriah; Ruslang, Ruslang; Nurdiana, Nurdiana
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 1 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/v4dh4c44

Abstract

The image of a hospital reflects the public's perception of the quality of services provided by a healthcare institution. This perception is shaped by various factors, one of which is accessibility. Easy and adequate access such as a strategic location, available transportation, and convenience in obtaining services is believed to enhance patient satisfaction and contribute to a positive image of the hospital. This study aims to determine the relationship between accessibility and hospital image among inpatient service users at RSUD Lamaddukkelleng Sengkang. This research employed a quantitative design with a cross-sectional approach. A total of 100 respondents were selected from a population of 14,204 inpatients using proportional stratified random sampling. Inclusion criteria included patients who were hospitalized for more than 2×24 hours, were conscious, able to be interviewed, and for children, accompanied by a parent or legal guardian. Data were collected using a structured questionnaire and analyzed using the Chi-Square test with the assistance of SPSS version 16. The results showed that 73% of respondents rated hospital accessibility as adequate, and 72% perceived the hospital image as positive. The statistical analysis yielded a p-value of 0.000, indicating a significant relationship between accessibility and hospital image. Therefore, the better the patient's access to hospital services, the more positive the hospital's image in the public's perception.
Analisis Kesenjangan antara Harapan dan Pelayanan yang Diterima Terkait Informasi di Instalasi Rawat Inap RSUD Haji Makassar Mustafa, Idarwati; B, Khaeriah; Mikhrunnisai, Andi
Journal Research of Health Administration and Public Health (JRHAPH) Vol. 1 No. 2 (2025): Journal Research of Health Administration and Public Health (JRHAPH)
Publisher : Lentera Pena Cendekia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.0425/bkpcxk08

Abstract

The quality of healthcare in a patient-centered care model heavily depends on patients’ perceptions, with the provision of clear information being a critical component. Gaps between patients’ expectations and the actual information received often lead to dissatisfaction and decreased trust in healthcare providers. This study aimed to analyze the gap between patients’ expectations and the services received regarding information provision in the Inpatient Unit of RSUD Haji Makassar. This observational study employed a cross-sectional design. The study population consisted of all inpatients in 2015, and a total of 98 respondents were selected using quota sampling. Data were analyzed univariately, and the Importance Performance Analysis (IPA) method was applied to map priority areas for service quality improvement based on the comparison between expectations and performance. The average alignment between patients’ expectations and the services received was relatively high, at 93.83%. Nurse communication performance (95.47%–96.43%) was found to be more optimal compared to the information provided by doctors (91.88%–93.35%). Based on the IPA analysis, the aspects prioritized for immediate improvement (Quadrant I) were doctors’ explanations regarding diagnosis results, treatment risks, and medication side effects. The lowest alignment was observed in doctors’ explanations concerning treatment risks (91.91%). The higher alignment in nursing services can be attributed to nurses’ more frequent contact with patients compared to doctors, who face time constraints and irregular visit schedules. To minimize these gaps, hospital management should enhance doctors’ communication competencies through targeted training, implement structured visit schedules, and strengthen interprofessional collaboration. These strategies are crucial to improving patient safety and maintaining high standards of public healthcare service quality.
Co-Authors Ailinnia, Tia Anggreni, Nuranisa Aprilia, Andi Hafidha AR, Arni Arafah , Eka Hardianti Azizah, A. Nur Barangkau Darwis, Nirmawati Fatmawati Fatmawati Hasan, Masrah Ikdafila Ikdafila, Ikdafila Islamia, Islamia Lisna Melinda Nabila, Sri Mikhrunnisai, Andi Mustafa, Idarwati Mustika Sari, Mustika Nirmawati Darwis Nur Azizah, A Nurdiana Nurdiana Ramlan, Pratiwi Ruslang, Ruslang Saprianti, Lisa Tetti Surianti Wardanengsih, Ery Wijaya, Nurhikmah Wulansari, Eka Yakob, Asmirati Yammar Yanuar Azis, Anugerah