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THE PERFORMANCE PARADOX: WHEN SUCCESS METRICS HIDE THE TRUTH ABOUT EMPLOYEE ENGAGEMENT IN REGIONAL PLANNING AGENCIES Munawaroh, Munawaroh; Pratama, Sukma; Humairoh, Yayu; Wulandari, Riski
International Journal of Economy, Education and Entrepreneurship (IJE3) Vol. 6 No. 1 (2026): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v6i1.445

Abstract

This phenomenological study explores employee engagement dynamics and organizational performance at the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Cilegon City. Data were collected through in-depth interviews with 12 informants, participatory observation, and document analysis. Thematic analysis revealed a performance paradox: despite satisfactory quantitative achievements (78.70% financial realization; 81.71% program indicators), employee engagement demonstrates severe hierarchical stratification. Officials and planners exhibited high vigor, dedication, and absorption, while administrative staff showed low engagement with limited performance understanding (83% did not comprehend SAKIP). Three factors enhanced engagement: holistic organizational support, participative leadership, and inclusive performance communication. Qualitative assessment revealed planning process deficiencies, weak cross-agency integration, and strategic misalignment. Findings indicate employee engagement mediates between formal performance systems and substantive outcomes. Implications include democratizing performance literacy and creating inclusive participation mechanisms across all hierarchical levels.
The Contribution of Digital Transformation, Innovation and Technology Adoption To Business Opportunities For Msmes In Serang City Quraysin, Icin; Muawanah, Siti; Iryana , Adelawinda; Chandra, Asep; Baehaqi, Opan; Wulandari, Riski
International Journal of Health and Pharmaceutical (IJHP) Vol. 6 No. 2 (2026): May 2026
Publisher : CV. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51601/ijhp.v6i2.582

Abstract

This study aims to analyze the contribution of digital transformation, innovation, and technology adoption to business opportunities for MSMEs in Serang City. The development of the digital economy requires MSMEs to be able to adapt through the use of technology, increase business creativity, and continuous innovation in order to be able to compete and grow. The research method used is a quantitative approach with a questionnaire technique for data collection to 120 MSMEs in Serang City selected using purposive sampling. Data were analyzed using multiple linear regression with the help of SPSS version 26. The results show that digital transformation partially has a positive and significant effect on business opportunities, innovation has a positive and significant effect on business opportunities, and technology adoption has a positive and significant effect on business opportunities. Simultaneously, digital transformation, innovation, and technology adoption have a significant effect on MSME business opportunities in Serang City with a coefficient of determination of 61.2%. This indicates that MSME business opportunities are strongly influenced by the ability to utilize digital technology, create innovation, and adopt new technologies in business operations. This study implies that increasing digital literacy, strengthening innovation, and technological support need to be continuously developed to encourage the competitiveness and sustainability of MSMEs in the digital economy era.