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Wulandari, Riski
STIKes Panti Rapih Yogyakarta
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THE PERFORMANCE PARADOX: WHEN SUCCESS METRICS HIDE THE TRUTH ABOUT EMPLOYEE ENGAGEMENT IN REGIONAL PLANNING AGENCIES Munawaroh, Munawaroh; Pratama, Sukma; Humairoh, Yayu; Wulandari, Riski
International Journal of Economy, Education and Entrepreneurship (IJE3) Vol. 6 No. 1 (2026): International Journal of Economy, Education and Entrepreneurship
Publisher : Yayasan Education and Social Center

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.53067/ije3.v6i1.445

Abstract

This phenomenological study explores employee engagement dynamics and organizational performance at the Regional Development Planning, Research, and Innovation Agency (BAPPERIDA) of Cilegon City. Data were collected through in-depth interviews with 12 informants, participatory observation, and document analysis. Thematic analysis revealed a performance paradox: despite satisfactory quantitative achievements (78.70% financial realization; 81.71% program indicators), employee engagement demonstrates severe hierarchical stratification. Officials and planners exhibited high vigor, dedication, and absorption, while administrative staff showed low engagement with limited performance understanding (83% did not comprehend SAKIP). Three factors enhanced engagement: holistic organizational support, participative leadership, and inclusive performance communication. Qualitative assessment revealed planning process deficiencies, weak cross-agency integration, and strategic misalignment. Findings indicate employee engagement mediates between formal performance systems and substantive outcomes. Implications include democratizing performance literacy and creating inclusive participation mechanisms across all hierarchical levels.
Co-Authors Agnes Mahayanti Aisyah, Noor Amigo, Thomas Aquino Erjinyuare Ana Setiyorini Andini Nurhajrah Ardianto, Nur Zahra Ikaputri Aulia Azmi Azhimia, Faida Candra, Agustin Marcela Destian, Aan Dira Rizki Amalia Frederikus Saldi Hairunisa, Putri Hermawan, Jody Setya Humairoh, Yayu Imami Nur Rachmawati Khaeruman Lusiana, Deni Mahayanti, Agnes Maria Theresia, Siwi Ikaristi Mariska, Revi Munawaroh Munawaroh Munawaroh Paullina, Tutut Pratama, Sukma Putri Balqis, Putri Setyani, Fransisca Anjar Rina Sinandang, Agnes Ayuarista Adyastuti SITI MUAWANAH Sofianty, Eva Subiyantoro, Hari Supriyadi Supriyadi Suraeda Sultan Theresia Titin Marlina Wibowo, Raditya Widianti, Christina Ririn Yobee, Agustina Zulfandi, Muhammad