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All Journal Majalah Kedokteran Gigi Indonesia Insisiva Dental Journal : Majalah Kedokteran Gigi Insisiva Mutiara Medika: Jurnal Kedokteran dan Kesehatan Dental Journal (Majalah Kedokteran Gigi) Jurnal Kesehatan Komunitas JMM (Jurnal Masyarakat Mandiri) Journal of Health Policy and Management Journal of Indonesian Dental Association International Journal of Financial, Accounting, and Management Jurnal Aisyah : Jurnal Ilmu Kesehatan Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences JURNAL ILMIAH GLOBAL EDUCATION Acitya Wisesa: Journal of Multidisciplinary Research Jurnal Penelitian Pendidikan Indonesia

Iwan Dewanto, Iwan

Department Of Public Health Dentistry, Faculty Of Medicine And Health Science, Muhammadiyah University Of Yogyakarta, Indonesia

Author-ID : 743098

Religion Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Mathematics Medicine & Pharmacology Nursing Physics Public Health Social Sciences Veterinary Other

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BPJS Patient's Perception of Service Quality at The Outpatient Department of Panembahan Senopati Bantul Public Hospital Medina Fitriananda Librianto; Iwan Dewanto; Elsye Maria Rosa
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 2: June 2022
Publisher : Universitas Aisyah Pringsewu

Background: Panembahan Senopati Hospital Bantul as a type B public hospital and a referral hospital for BPJS patients experienced a significant decrease in the number of outpatient visits in 2019. The perception of BPJS participant patients is a benchmark for evaluating the quality of the service that has been provided. This study aims to determine and analyze how is the BPJS patient’s perception of the outpatient department’s service quality using the SERVQUAL theory approach and the factors that influence these perceptions. Methods: This study employs a descriptive-analytic observational method with a cross-sectional design. The purposive sampling strategy was used to choose 217 BPJS patients who met the inclusion and exclusion criteria. A quantitative data type was used, including a Likert-choice questionnaire that was enhanced with essay questionnaire items. The Statistical Product and Service Solutions (SPSS) program version 26 was utilized to analyze the Likert data, and the NVivo12 plus application was used to analyze the essay questionnaire. Result: BPJS patients describe the service quality of the outpatient department at Panembahan Senopati Hospital Bantul as high in all facets of the SERVQUAL quality dimension, including Reliability, Responsiveness, Assurance, Tangibles, and Empathy. Education has a substantial impact on perceptions of Responsiveness (p-Value 0.045), Assurance (p-Value 0.022), and Tangibles (p-Value 0.003). Occupational characteristics have a substantial impact on perceptions of Tangibles (p-Value 0.004) and Total Variables dimensions (p-Value 0.043). Conclusion: The service quality in the outpatient department at Panembahan Senopati Hospital is in the high-quality category. Age and gender factors have no significant effect on service quality perceptions, however, education and occupation have a significant effect on the service quality perceptions. Abstrak: Latar belakang: RSUD Panembahan Senopati Bantul sebagai rumah sakit tipe B milik pemerintah dan sekaligus rumah sakit rujukan pasien BPJS mengalami penurunan signifikan jumlah kunjungan pasien di poliklinik rawat jalan pada tahun 2019. Persepsi pasien peserta BPJS menjadi tolak ukur evaluasi kualitas layanan yang telah diberikan. Penelitian ini bertujuan mengetahui dan menganalisis bagaimana persepsi pasien BPJS terhadap kualitas pelayanan poliklinik menggunakan pendekatan teori SERVQUAL serta faktor – faktor yang mempengaruhi persepsi tersebut. Metode: Jenis penelitian ini adalah observasional deskriptif analitik dengan metode cross sectional. Sampel penelitian sebanyak 217 pasien BPJS yang memenuhi kriteria inklusi dan eksklusi, dengan teknik purposive sampling. Jenis data berupa kuantitatif menggunakan kuesioner pilihan Likert dan diperdalam dengan pertanyaan kuesioner esai. Analisis statistik data menggunakan program Statistical Product and Service Solutions (SPSS) serta analisis kuesioner esai menggunakan program NVivo. Hasil: Kualitas pelayanan poliklinik RSUD Panembahan Senopati Bantul dipersepsikan memiliki kualitas tinggi oleh pasien BPJS pada seluruh aspek dimensi kualitas SERVQUAL yaitu dimensi Keandalan, Daya Tanggap, Jaminan, Bukti Langsung, dan Empati. Faktor pendidikan memiliki pengaruh signifikan terhadap persepsi pada dimensi Daya Tanggap (p-Value 0,045), Jaminan (p-Value 0,022), dan Bukti Langsung (p-Value 0,003). Faktor pekerjaan memiliki pengaruh signifikan terhadap persepsi pada dimensi Bukti Langsung (p-Value 0,004) dan Total Variabel (p-Value 0,043). Kesimpulan: Persepsi kualitas pelayanan di poliklinik rawat jalan RSUD Panembahan Senopati Bantul berada pada kategori kualitas tinggi. Faktor usia dan jenis kelamin tidak berpengaruh signifikan terhadap persepsi kualitas layanan, sedangkan faktor pendidikan dan pekerjaan berpengaruh signifikan terhadap persepsi kualitas pelayanan poliklinik.

ELECTRONIC MEDICAL RECORD ACCEPTANCE: A Literature Review Soraya, Ananda Dhea; Dewanto, Iwan; Setyonugroho, Winny
Acitya Wisesa: Journal of Multidisciplinary Research Vol. 1 Issue 2 (2022)
Publisher : jfpublisher

The implementation of hospital information systems and electronic medical records can improve health care services in hospitals, but there are still many things that inhibits its user acceptance. The purpose of this study is to find out things that can support the acceptance of hospital information systems and medical records by electronic users and their obstacles. This is a literature review research and uses the Preferred Reporting Items for Systematic Reviews and Meta-analyses (PRISMA) methods.Relevant articles were obtained from PubMed in 1982 to June 2021. Articles were selected if they met the criteria in the form of discussing the acceptance of hospital information systems in the form of electronic medical records in hospitals. The result of this research showed that 1535 articles were obtained from PubMed. The same article was deleted with Zotero's delete duplicate feature and manually with the results of 215 relevant articles, 89 articles were selected through abstract reading and 22 articles were obtained for full text reading.A total of 21 journals were analyzed in this review. Factors that affect the acceptance of hospital information systems and electronic medical records are perceived usefulness, perceived ease of use, human-related factors, demographics and the human environment, technological factors, organizational and organizational environmental factors, effort expectancy and performance expectancy. Implementation of information systems and electronic medical records can be maximized by increasing user acceptance of the system so that health services can be provided optimally.

Development of dental clinic cooperativity predictor instrument for children with autism spectrum disorder Octavia, Alfini; Saskianti, Tania; Mohd Dom, Tuti Ningseh; Dewanto, Iwan; Azzahra, Syaina
Dental Journal (Majalah Kedokteran Gigi) Vol. 57 No. 4 (2024): December
Publisher : Faculty of Dental Medicine, Universitas Airlangga https://fkg.unair.ac.id/en

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/j.djmkg.v57.i4.p267-272

Background: A survey to identify factors affecting the cooperation of children with autism spectrum disorder (ASD) in Indonesia is crucial for enhancing this group’s dental care, oral health, and overall quality of life. However, limited culturally relevant instruments hinder such research. Purpose: This study aims to determine the essential domain needed to design a questionnaire instrument that can predict the cooperativity of children with ASD during dental procedures. Methods: Based on the literature and existing questionnaires, the newly developed questionnaire underwent forward–back translation, before being thoroughly reviewed by an expert committee. The response format, content, and question clarity were evaluated. A cross-sectional study with 30 parents of children with ASD was randomly conducted to test the questionnaire. The validity of each question was measured by the Pearson product-moment correlation coefficient, while its reliability was assessed by Cronbach’s alpha. Results: Each question within the domain showed varying degrees of validity: reading ability (r = 0.658), daily communication (r = 0.541), involvement in social activity (r = 0.360), daily self-care ability (r = 0.506), emotional status (r = 0.426), sensory responsiveness (r = 0.615), language comprehension (r = 0.362), and permission to be touched on the head at a barbershop (r = 0.458). The questions were found to be reliable (Cronbach’s alpha, r = 0.645 > 0.306). Conclusion: As prediction tools for assessing the cooperativity of children with ASD during dental procedures, the questionnaire should include the following items: communication and reading abilities, daily self-care, social activity, emotional status, sensory responsiveness and permission to be touched on the head at a barbershop.

Influence of brand awareness on new patient visits: a study at bhayangkara Anton Soedjarwo Pontianak hospital ‘Adani, Husna Hafilah; Dewanto, Iwan
JPPI (Jurnal Penelitian Pendidikan Indonesia) Vol 10, No 4 (2024): JPPI (Jurnal Penelitian Pendidikan Indonesia)
Publisher : Indonesian Institute for Counseling, Education and Theraphy (IICET)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29210/020244402

The fading of brand awareness can occur because consumers tend to think about brands in limited range. New patient visits at Bhayangkara Anton Soedjarwo Hospital Pontianak in 2020 were low, only 10.9% per month. The purpose of this study is to explain the influence of the Brand Awareness components, namely Top of Mind, Brand Recall, Brand Recognition, and Brand Unaware on the New Visit Decision. This study uses quantitative method with cross-sectional research design. The research sample was 100 outpatient polyclinic patients who made new visits and met the inclusion and exclusion criteria, using purposive sampling techniques. Data analysis using the SmartPLS 3 application. Brand Awareness influence on New Visit Decisions at Bhayangkara Anton Soedjarwo Pontianak Hospital by 57%. Top of Mind has no significant effect (P-value -0.058). Brand Recall has a significant positive influence (P-value 0.005). Brand Recognition has a significant positive influence (P-value 0.03). Brand Unaware has a negative effect on New Visit Decisions (P-value 0.001). There is an influence of Brand Awareness on New Visit Decisions at Bhayangkara Anton Soedjarwo Pontianak Hospital.

Analysis of the UPTD Strategy for Community Health Centers with BLUD Status in Jember District Using the SPACE Matrix Approach Heruddin, Heruddin; Suryaningsih, Ika Barokah; Dewanto, Iwan
Jurnal Kesehatan Komunitas Vol 10 No 3 (2024): Jurnal Kesehatan Komunitas
Publisher : LPPM Hang Tuah Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25311/keskom.Vol10.Iss3.1913

The change of status of 50 Puskesmas to BLUD in Jember Regency, where each Puskesmas has a different background, some being internally strong and others weak, but on the other hand, there are standard requirements that must be achieved as a consequence of the Puskesmas' status change to BLUD, thus requiring strategies from the Puskesmas to achieve this goal. The purpose of this research is to analyze the strategy of UPTD Puskesmas with BLUD status in Jember Regency using the SPACE matrix approach. This research is a descriptive quantitative study. Data processing and analysis were conducted using quantitative analysis, with data collection done cross-sectionally. The sample size of 4 Puskesmas was selected using purposive sampling. Data collection techniques included questionnaires, validated through focus group discussions (FGD), and partly using existing secondary data at the Puskesmas. The analysis of the SPACE matrix shows that Puskesmas with weak internal strength are in the competitive quadrant, while Puskesmas with strong internal strength are in the aggressive quadrant. The organizational effectiveness, measured by aspects of financial performance and service delivery, shows good indicators. These results are influenced by each Puskesmas' strategy, thus requiring the implementation of clear, measurable, and achievable strategies according to an organization's capabilities

Analysis of BPJS Mandiri Participant Contribution Payment Compliance Inpatient Service Fines at Dr Mohamad Saleh Probolinggo Regional Hospital Wardani, Umi Kusuma; Hernawati, Sri; Dewanto, Iwan
Journal of Health Policy and Management Vol. 10 No. 1 (2025)
Publisher : Masters Program in Public Health, Universitas Sebelas Maret, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26911/thejhpm.2025.10.01.12

Background: The National Health Insurance Program (JKN) through BPJS Kesehatan is an initiative to equalize the quality of health services for all levels of society. Contributions are an essential factor in the success of a national social security system. The importance of paying BPJS contributions regularly is so that participants get adequate health service guarantees. The study aims to analyze the compliance of BPJS Mandiri participant contribution payments who are subject to inpatient service fines at Dr. Mohamad Saleh Probolinggo Regional Hospital. Subjects and Method: An observational study with a cross-sectional approach was conducted in the inpatient unit of Dr. Mohamad Saleh Hospital, Probolinggo, in May and June 2023. A total of 100 patients were selected for this study. The dependent variable was compliance. The independent variables were knowledge, income, number of family members, perception of illness, access to health services. Data were collected using a questionnaire and analyzed using factor analysis, t-test, f-test and multiple linear regression. Results: The regression coefficient of knowledge variable is 0.018, income is 0.823, number of family members is 0.375, perception of illness is -0.021, access to health services is -0.128. Compliance of contribution payments is influenced by income variable with sig 0.002, number of family members with sig (0.000) and access to health services with sig (0.007). Conclusion: Compliance in payment of BPJS Mandiri participants who are subject to inpatient service fines is influenced by income, number of family members, access to health services. The most dominant factor is income.

Analysis of the BLUD puskesmas UPTD strategy to achieve organizational effectiveness using the SPACE Matrix Approach Heruddin, Heruddin; Suryaningsih, Ika Barokah; Dewanto, Iwan
International Journal of Financial, Accounting, and Management Vol. 7 No. 1 (2025): June
Publisher : Goodwood Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35912/ijfam.v7i1.2431

Purpose: This study aimed to analyze the strategy of the UPTD Health Center with BLUD status in Jember Regency using the SPACE matrix approach. Method: This research was a quantitative descriptive study. Data processing and analysis were performed by quantitative analysis using the SPACE matrix, and data collection was conducted in a cross-sectional manner. The sample size of four health centers was selected using the purposive sampling technique. The primary data collection technique using questionnaire instruments was then validated using focus group discussions (FGD) and partly using secondary data from the Health Center. Results: The results of the SPACE matrix analysis show that Health Centers with weak internal strength are in the competitive quadrant, while Health Centers with strong internal strength are in the aggressive quadrant. The two categories of Health Centers are measured in the effectiveness of their organizations based on aspects of financial performance with BLUD maturity indicators showing liquidity results at level 5 (optimizing), efficiency at level 3 (Defined), effectiveness at levels 4 and 5 (Predictable and Optimizing), and maturity levels at level 5 (optimizing) and in terms of service performance, namely, the Community Satisfaction Index with good results for health centers that have weak internal strength and are very good at health centers with strong internal strength. Conclusions: Health centers with strong internal capacity are in the aggressive quadrant and can pursue proactive strategies, whereas weaker ones fall in the competitive quadrant and require cost control. Overall, BLUD status enhances financial and service performance. Limitations: The study was limited to four centers in one region and used cross-sectional data, which may not reflect broader or long-term trends. Contribution: This study applies the SPACE Matrix to guide strategic planning for BLUD health centers based on their internal and external conditions.

Faktor-Faktor Penentu Keberhasilan Implementasi Sistem Informasi Kesehatan Ditinjau Dari Perspektif Pengguna: Tinjauan Literatur Sistematis Widyanti, Normalia; Khoiri, Abu; Dewanto, Iwan
Jurnal Ilmiah Global Education Vol. 6 No. 3 (2025): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v6i3.3836

The Health Information System is expected to support health development by producing quality data and information. However, in its implementation there are still obstacles, and the human factor is the most dominant obstacle. The interaction of information systems and humans gives rise to behavioral problems, so it is important to understand the factors that influence the success of SIK implementation from the user's perspective to increase the use of SIK. This research uses a literature review method from several databases. Research findings show that there are several factors that influence the success of SIK implementation, including performance expectations, business expectations, facilitating conditions, self-confidence and anxiety, social influence, information quality, intentions, attitudes, system quality, service quality, user satisfaction, and usage behavior. Understanding the factors that influence the success of Health Information System implementation will minimize the risk of failure, serve as a guide in improving the system, optimize the use of resources, ensure alignment with organizational goals, and encourage effective use of Health Information System.

Factors Influencing Requirement's Implementation of Clinical Dental Student of Muhammadiyah University of Yogyakarta Putranti, Wahyu Safitri Dhini; Dewanto, Iwan; Kurniasih, Indri; Astuti, Novitasari Ratna
Journal of Indonesian Dental Association Vol 1 No 1 (2018): October
Publisher : Indonesian Dental Association

Introduction: Institution of Dentist Education (IPDG) which requires professional students to meet a number of requirements tend to get constraints, such as delay in graduation due to students unable to meet all the requirements. This constraint relates to important factors in professional education, namely lecturer factor, patient factor, and student factor. Objectives: This study aimed to understand the factors that influence the fulfillment of the requirements of clinical dental students of Muhammadiyah University of Yogyakarta (UMY). Methods: This research was an observational research with cross sectional design. Research subjects amounted to 100, taken by purposive sampling technique. Research data consisted of primary and secondary data. Primary data were obtained from answers to questionnaires and secondary data were obtained from reports management information system in dental and mouth hospital of UMY. Research data were analyzed by Pearson correlation and multiple linear regression. Results: There was a difference between the questionnaire answers and the reports of management information system regarding the fulfillment of the requirements. Pearson correlation analysis results obtained significance value of the three factors of 0.000 (p<0.05). The result of multiple linear regression analysis showed that lecturer factor had significance value 0.003 (p<0.05), patient factor had significance value equal to 0.013 (p<0.05), and student factor had significance value equal to 0.001 (p<0.05). Simultaneously factor of lecturer, patient factor, and student factor significantly influence to fulfill requirement of clinical dental student with F count equal to 24.836 and significance number 0.000. The contribution of these three factors had an influence of 41.9%, the remaining 58.1% was determined by other variables that were not in this study. Conclusion: Lecturer factor, patient factor, and student factor have relevance and influence the fulfillment of the requirements of clinical dental students of UMY.

Perception of Outpatients at Internal Medicine Polyclinic at RSUD Panembahan Senopati Bantul based on Nine Factors of Marketing Mix Vianisa, Nurzahra; Dewanto, Iwan; Hidayah, Nur
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 9, No 1 (2024): March 2024
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30604/jika.v9i1.2370

RSUD Panembahan Senopati Bantul is a government-owned hospital that has experienced a decrease in the number of outpatients. High patient perceptions describe a good marketing mix of hospitals. The study aims to describe the patient's perception of the nine elements of the marketing mix in the Internal Polyclinic in the RSUD Panembahan Senopati Bantul. This type of research is descriptive with cross sectional methods. The total number of respondents is 110 patients that were found in the field, with convenience sampling techniques. The data type uses a questionnaire with the Likert option. Perceptions of outpatients in Internal Medicine Polyclinic at RSUD Panembahan Senopati Bantul against marketing mix majority well can be seen from average answer scores product (462.3), process(457.7), place (456), promotion (455.9) and considered poor on elements physical evidence (453.7), people (424.3), power (414.5), performance (412.5), and price (395.8). BPJS and General patient in Internal Medicine patients' perceptions of the nine majority marketing mix on product, process, place, and promotion elements is good.

Co-Authors Abu Khoiri Afina Hasnasari Heningtyas Agustiyana, Karlina Arlina Dewi Astuti, Novitasari Ratna Azzahra, Syaina â€˜Adani, Husna Hafilah Elsye Maria Rosa FIRMAN PRIBADI Heruddin, Heruddin Ika Barokah Suryaningsih Inneke Kencana Sari Kurniasih, Indri Medi Septario, Medi Medina Fitriananda Librianto Mohd Dom, Tuti Ningseh Nazariah Putri Niken Widyastuti Nur Hidayah Octavia, Alfini Pipiet Okti Kusumastiwi, Pipiet Okti Putranti, Wahyu Safitri Dhini Raden Tryarso Setyawan Rifki Febriansah Salecha, Adike Dica Setyonugroho, Winny Sitichai Koontongkaew Soraya, Ananda Dhea Sri Hernawati Tania Saskianti Vianisa, Nurzahra Wardani, Umi Kusuma Widyanti, Normalia ‘Adani, Husna Hafilah

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