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All Journal Jurnal Ilmu Manajemen Dinasti International Journal of Management Science Jurnal Ilmiah Kajian Keimigrasian (JIKK) Jurnal Abdimas Imigrasi (JaIM) TEMATICS : TECHNOLOGY MANAGEMENT AND INFORMATICS RESEARCH JOURNALS Jurnal Visi Komunikasi Jurnal Pendidikan dan Ilmu Sosial Journal of Administration and International Development J-CEKI
Firlana, Habbi
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Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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Strategy for Improving Passport Service Quality Through Interpersonal Communication and Information Technology Utilization at South Jakarta Special Class I Non-Checkpoint Immigration Office Mulyawan, Budy; Firlana, Habbi; Wibowo, Pascalis Danny Kristi; Adillah, Muhammad Arief
Dinasti International Journal of Management Science Vol. 7 No. 1 (2025): Dinasti International Journal of Management Science (September - October 2025)
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijms.v7i1.5709

Abstract

This study aims to analyze the simultaneous and partial influence of Officer Interpersonal Communication and Information Technology Utilization on the Quality of Passport Services at South Jakarta Special Class I Non-Checkpoint Immigration Office. The quality of public services in the digital age demands synergy between technological efficiency and the humanism of interaction, which is the background that prompted this research. The method used is a mixed methods approach with data collected from 284 respondents. The regression test results show that both variables positively and significantly influence Service Quality, with a contribution of 87.7%. Partially, the Utilization of Information Technology is proven to be the more dominant factor in determining applicant satisfaction. Nevertheless, descriptive analysis and qualitative findings identified Interpersonal Communication, particularly the aspect of Empathy, as a major weakness most frequently cited by applicants, necessitating specific communication adaptation training. In conclusion, to achieve excellent service, the necessary strategy is a balanced one that leverages technological dominance for efficiency while also investing in improving staff empathy to create supportive and accountable interactions.
TINJAUAN IMPLIKASI KEBIJAKAN VISA REPUBLIK INDONESIA TERHADAP EKONOMI NASIONAL: REVIEW OF THE IMPLICATIONS OF THE REPUBLIC OF INDONESIA’S VISA POLICY ON THE NATIONAL ECONOMY Ramadan, Dika Puji; Purnomo, Agung Sulistyo; Firlana, Habbi
Journal of Administration and International Development Vol. 5 No. 2 (2025): JAID: Journal of Administration and International Development
Publisher : Polteknik Imigrasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52617/jaid.v5i2.706

Abstract

Abstract. The increasing global mobility of foreign citizens encourages Indonesia to continue to activate its immigration policies, especially related to visa regulations. This study aims to qualitatively examine the strengthening of the developing visa policy in Indonesia towards economic growth. Using the library study method, this study explores various academic literature, official data, and comparative studies from other countries to assess how visa policies affect international tourism, foreign investment flows, and cross-cultural interactions. The results of the study show that policies such as Visa on Arrival (VoA), Visa-Free Visits, Second Home Visas, and Golden Visas make significant contributions to economic growth. This study concludes that adaptive visa policies supported by sustainable regulations can be a strategic tool in encouraging inclusive economic growth and strengthening national resilience.Abstrak. Meningkatnya mobilitas global warga negara asing mendorong Indonesia untuk terus mengevaluasi kebijakan imigrasinya, khususnya terkait regulasi visa. Penelitian ini bertujuan untuk mengkaji secara kualitatif implikasi kebijakan visa yang berkembang di Indonesia terhadap pertumbuhan ekonomi. Dengan menggunakan metode studi pustaka, penelitian ini mengeksplorasi berbagai literatur akademik, data resmi, serta studi komparatif dari negara lain untuk menilai bagaimana kebijakan visa memengaruhi pariwisata internasional, arus investasi asing, dan interaksi lintas budaya. Hasil penelitian menunjukkan bahwa kebijakan seperti Visa on Arrival (VoA), Bebas Visa Kunjungan, Second Home Visa, dan Golden Visa memberikan kontribusi signifikan terhadap pertumbuhan ekonomi. Penelitian ini menyimpulkan bahwa kebijakan visa yang adaptif dan didukung regulasi berkelanjutan dapat menjadi alat strategis dalam mendorong pertumbuhan ekonomi inklusif dan memperkuat ketahanan nasional.
Co-Authors Adillah, M. Arief Adillah, Muhammad Arief Afsholikhati, Imania Ardi, Imma Yedida Arief Febrianto, Arief Astuti, Rita Kusuma Ayuningtyas, Diah Woro Bawono, Sri Kuncoro Briando, Bobby Budy Mulyawan, Budy Cahyaningtyas, Riza Putri Fadhillah, Achmad Asyraq Fauzi, Yusron Hamdi, Muhammad Arief Mandacan, Ebsan Hezron Mastur, Anida Sri Rahayu Maulidia, Hanifa Pascalis Danny Kristi Wibowo Priyatno, Mas Budi Purnomo, Agung Sulistyo Ramadan, Dika Puji Sohirin, Sohirin Widayat, Wisnu Wirdhiningsih, Virra