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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Sains Sosio Humaniora Jurnal Bidang Ilmu Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Enrichment : Journal of Management JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Pengabdian kepada Masyarakat JURNAL ILMIAH GLOBAL EDUCATION Healthy Journal Golden Ratio of Finance Management Jurnal DIALEKTIKA : Jurnal Ilmu Sosial International Journal of Islamic Business and Management Review Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Administrasi Publik dan Bisnis (JaPaBis) Amkop Management Accounting Review (AMAR) Multifinance KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society Toplama
Ricky Agusiady
Universitas Sangga Buana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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PENGARUH STATUS AKREDITASI DAN REKAM MEDIS ELEKTRONIK TERHADAP KEPUASAN PASIEN MELALUI MUTU PELAYANAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA PUSKESMAS DI KABUPATEN PENAJAM PASER UTARA) Beddu, Erniaty; Yuliaty, Farida; Agusiady, Ricky; Kosasih, Kosasih
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.45763

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh status akreditasi dan RME terhadap kepuasan pasien melalui mutu pelayanan sebagai variabel intervening. Di era digitalisasi, akreditasi dan RME menjadi indikator penting dalam meningkatkan mutu pelayanan kesehatan. Mutu pelayanan yang baik diharapkan dapat meningkatkan kepuasan pasien. Metode yang digunakan dalam penelitian ini adalah kuantitatif dengan pendekatan deskriptif verifikatif. Data dikumpulkan dengan kuesioner menggunakan skala likert terhadap 100 pasien pada 11 puskesmas di Kabupaten Penajam Paser Utara dengan Teknik cluster proportional random sampling selanjutnya penentuan responden dengan incidental sampling, analisis data dengan menggunakan Structural Equation Modeling - Partial Least Square dengan bantuan software SmartPLS 4. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh langsung yang signifikan dan positif status akreditasi terhadap mutu pelayanan, RME terhadap mutu pelayanan, status akreditasi terhadap kepuasan pasien dan mutu pelayanan terhadap kepuasan pasien. Mutu pelayanan dengan tujuh dimensi yaitu efektif (effective), keselamatan (save), berorientasi kepada pasien / pengguna layanan (people-centered), tepat waktu (timely), efisien (efficient), adil (equitable), dan terintegrasi (integrated), terbukti menjadi variabel intervening yang memperkuat pengaruh status akreditasi dan RME terhadap kepuasan pasien. Dengan demikian, peningkatan status akreditasi dan optimalisasi penggunaan RME dapat meningkatkan mutu pelayanan yang berdampak pada kepuasan pasien.
Analysis of Innovation Technology Implementation and Risk-Based Internal Audits on Company Performance Optimization (Case Study of a Listed State- BUMN Bank) Anisha Natasya; Ricky Agusiady; Haddan Dongoran
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 3 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i3.733

Abstract

The development of the Industrial Revolution 4.0 towards Society 5.0 is driving digital transformation in the banking sector, including state-owned banks listed on the Indonesia Stock Exchange. Global challenges, competition with private banks and fintech, and fraud risks require companies to optimize performance through the implementation of innovative technologies overseen by risk-based internal audits. This study aims to analyze and explain the application of innovative technologies and risk-based internal audits to company performance, analyze how risk-based internal audits encourage innovation and strengthen control mechanisms, and explain how the integration of both contributes simultaneously to performance optimization, particularly in the listed state-owned banking sector (Bank Mandiri, BNI, and BRI). This study uses a descriptive quantitative approach and verification through a literature review and secondary data for the 2023–2024 period. The results show that the implementation of innovative technologies such as Artificial Intelligence (AI), Big Data Analytics, Blockchain, and Robotic Process Automation (RPA) has a significant impact on improving company performance. This is evident in the increase in revenue, profit, ROA, and ROE at the three state-owned banks. The implementation of risk-based internal audits has been proven to drive innovation and efficiency through a digital audit system that accelerates the audit process, increases data accuracy, strengthens risk management, and improves fraud detection with the support of AI and data analytics. The results of the correlation test show a strong relationship between innovation technology and risk-based audits (r = 0.56), as well as between risk-based audits and company performance (r = 0.47), indicating that risk-based audits are an enabler for the effectiveness of innovation. The conclusion of the study is that innovation technology and risk-based internal audits result in more optimal, efficient, transparent, and sustainable company performance.
Peningkatan Efektivitas Social Entrepreneurship Dalam Mengatasi Tantangan Keberlanjutan Studi Kasus Pada PT Pertamina (Persero) Marsel Pasaribu; Ricky Agusiady; Fitriana
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 11 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss11pp4251-4259

Abstract

This study aims to analyze and improve the effectiveness of social entrepreneurship practices implemented by PT Pertamina (Persero) in facing sustainability challenges. As global pressure on environmental, social, and economic issues increases, the role of companies in supporting sustainable development is becoming increasingly crucial. Through a qualitative approach with a case study method, this study explores the implementation of social entrepreneurship programs integrated into corporate social responsibility (CSR) activities. Data collection techniques were carried out through in-depth interviews, field observations, and documentation studies of various MSME development programs, social entrepreneurship training, and multi-stakeholder collaborations implemented by PT Pertamina The research results indicate that the social entrepreneurship program has had a positive impact in increasing community economic capacity and promoting environmental awareness. However, several challenges were identified, such as limited market access, post-intervention program sustainability, and a suboptimal long-term impact-based evaluation system. This study recommends strengthening the monitoring and evaluation system, increasing cross-sector synergy, and integrating sustainability strategies throughout the social program value chain. These improvements can maximize the effectiveness of social entrepreneurship as a solution to sustainability challenges.
THE INFLUENCE OF SOCIAL MEDIA COMMUNICATION ON CONSUMER PERCEPTIONS OF BRANDS AND PURCHASE INTENTIONS IN THE PANDEMIC AND POST-PANDEMIC ERA: AN ANALYTICAL STUDY Agusiady, Ricky; Saepudin, Didin; Aripin, Zaenal
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 2 (2024): Jesocin - Januari
Publisher : Organisasi Kreatif Indonesia Emas

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Abstract

The global pandemic, particularly the COVID-19 pandemic, has resulted in fundamental changes in consumer behavior, triggering a transformation in their interactions with social media. This research explores the impact of social media communication on consumers' brand perceptions and purchase intentions amid the pandemic and post-pandemic era through a thorough literature review. Detailing findings from relevant journals and information sources, this research provides in-depth insights into the complex dynamics between social media, brand perception and consumer purchase decisions. The literature analysis includes an in-depth understanding of how social media influences the way consumers form perceptions of brands, modify their preferences, and ultimately affect purchase intentions. Findings from related studies are comprehensively integrated to produce a holistic view of the role of social media in shaping consumer behavior. The results of this literature review are expected to contribute to academic understanding and provide practical guidance for companies in adapting their marketing strategies to the evolving consumer dynamics in the pandemic and post-pandemic era.
A Systematic Analysis of Telemedicine Behavior, Compliance and Cyber Resilience In Indonesia Jaya, Ade Indra; Kadarisman, Sumeidi; Agusiady, Raden Ricky
Amkop Management Accounting Review (AMAR) Vol. 5 No. 2 (2025): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i2.3278

Abstract

Indonesia’s digital health push has fostered an integrated telemedicine ecosystem centered on SATUSEHAT Mobile and major private platforms, intensifying cross-system clinical data exchange. This raises the salience of three dimensions: behavior (human factors), compliance (regulatory/standards alignment), and cyber resilience (prevent, respond, and recover). This study maps the evidence on these dimensions in Indonesia’s telemedicine context and develops a maturity evaluation model with baseline operational practices. We conducted a Systematic Literature Review guided by PRISMA, covering publications from 2020 to 2025 in major scholarly databases under inclusion criteria specific to Indonesian telemedicine. Eligible studies were extracted and analyzed qualitatively using NVivo, with open axial selective coding, to produce a thematic synthesis and a concept map across the three focal dimensions. The synthesis yields four theme clusters: (1) behavior & security literacy (credential hygiene, social engineering awareness, BYOD/remote access); (2) audit & operational compliance (logging/audit trails, breach reporting, adoption of standards/certifications); and (3) incident response & resilience (runbooks, backup/restore, failover, BCP/DRP testing). Key gaps include consent traceability across FHIR-based interoperability flows, end-to-end resilience indicators (e.g., integration MTTR, standardized failover tests), and comparative cross-platform assessments. Outputs comprise a behavior→compliance→resilience conceptual model, a maturity evaluation framework, and non-policy baseline operational practices.
The Effect of ESG (Environmental, Social, Governance) Disclosure on Audit Quality with Firm Size and Industry Complexity as Moderating Variables (An Empirical Study on Manufacturing Companies Listed On the IDX in 2020–2024) Pasaribu, Marsel; Agusiady, Ricky; Fitriana, Fitriana
Jurnal Ilmiah Global Education Vol. 7 No. 1 (2026): JURNAL ILMIAH GLOBAL EDUCATION
Publisher : LPPM Institut Pendidikan Nusantara Global

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55681/jige.v7i1.4678

Abstract

Weak or non-transparent ESG reports regarding governance structure and internal control policies can signal to auditors a high inherent risk of control failure, which in turn increases the risk of material misstatement due to fraud. This study aims to examine the effect of Environmental, Social, and Governance (ESG) disclosure on audit quality, as well as the effect of company size and industry complexity as moderating variables in manufacturing companies listed on the Indonesia Stock Exchange (IDX) during the period 2020 to 2024. The research sample was determined using purposive sampling. The study uses a causal associative method with a quantitative approach and panel data regression analysis. The statistical data processing and analysis were carried out using STATA statistical software. The results showed that disclosure of environmental aspects had no effect on audit quality. In contrast, social and governance aspects have a negative effect on audit quality. This finding indicates that the higher the social and governance score of a company, the auditor tends to consider the audit risk lower, thus reducing the need for additional independent audits. Simultaneously, social and governance are also proven to reduce audit quality. Firm size is not shown to moderate the relationship between ESG and audit quality, as both large and small firms may experience an exaggerated perception of high ESG reputation. However, industry complexity is shown to positively moderate the relationship between social and governance aspects and audit quality. In complex industries, despite high ESG scores, the demand for rigorous audit oversight still increases due to the high potential reporting risks. This study provides an empirical contribution in understanding the dynamics of ESG influence on audit in Indonesia's manufacturing sector, and suggests the importance of considering operational complexity factors in designing an effective audit oversight system.
DIGITAL TRANSFORMATION IN INDONESIAN SMES: DRIVERS, BARRIERS, AND PERFORMANCE OUTCOMES Aripin, Zaenal; Susanto, Bambang; Agusiady, Ricky
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 11 (2024): KISA INSTITUE : October 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: Indonesian small and medium enterprises (SMEs) constitute 99.9% of all businesses and contribute significantly to national GDP. However, digital adoption remains fragmented, with only 16% achieving advanced integration levels. The acceleration of digitalization post-pandemic has created unprecedented pressure on SMEs to transform digitally while simultaneously facing substantial resource, capability, and infrastructure constraints unique to emerging market contexts. Aims: This research investigates the multifaceted dynamics of digital transformation among Indonesian SMEs by examining: (1) primary drivers compelling digital adoption, (2) critical barriers impeding transformation efforts, and (3) performance outcomes associated with varying digital maturity levels. The study aims to develop a contextualized framework explaining digital transformation patterns in resource-constrained emerging market environments. Research Method: A mixed-methods design combined quantitative survey analysis of 287 SMEs across manufacturing, retail, services, and technology sectors with qualitative interviews of 15 business owners. Data collection spanned Jakarta, Surabaya, and Bandung during March-August 2024. Partial Least Squares Structural Equation Modeling (PLS-SEM) analyzed quantitative relationships while thematic analysis examined qualitative insights, enabling methodological triangulation. Results and Conclusion: Findings reveal customer expectations (β=0.42, p<0.001) as the strongest adoption driver, followed by competitive pressures (β=0.38) and supply chain requirements (β=0.31). Financial constraints emerged as the most cited barrier (73% of respondents), alongside skills gaps (67%) and technical complexity (58%). Digital maturity demonstrates significant positive correlations with operational efficiency improvements (r=0.48), market expansion (r=0.52), and revenue growth (r=0.56). Three distinct transformation archetypes emerged: Compliance-Driven adopters (38%), Strategic Adopters (29%), and Pioneering Transformers (33%). Contribution: This study extends Technology-Organization-Environment (TOE) framework application in emerging markets by demonstrating organizational learning capabilities as critical mediators between external pressures and adoption outcomes. The identification of distinct transformation archetypes reveals heterogeneity in organizational responses, contradicting institutional isomorphism predictions. Findings inform both SME strategic planning and policy interventions supporting inclusive digital economy development.
EXPLORING THE ROLE OF CORPORATE GOVERNANCE IN ENHANCING THE TRANSPARENCY OF BANKING INSTITUTIONS Aripin, Zaenal; Susanto, Bambang; Agusiady, Ricky
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 12 (2024): KISA INSTITUE : November 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background:Corporate governance is critical for banking stability, with governance failures exposed as root causes of institutional collapse in financial crises. Aims:This study explores corporate governance's role in enhancing transparency and performance of banking institutions. Research Method:Using mixed-methods, we examined governance structures across 30 banks in diverse regulatory environments, analyzing governance metrics, performance indicators, and stakeholder interviews. Results and Conclusion:Banks with independent boards showed 15% higher ROE and 22% lower NPL ratios. Transparency correlated strongly with market valuations. Effectiveness varies across contexts with cultural and regulatory moderators. Contribution:The research elucidates mechanisms through which governance influences banking performance and provides practical frameworks for strengthening governance systems.  
EXPLORING THE IMPACT OF ECONOMIC CRISES ON CONSUMER BANKING BEHAVIOR AND LOAN PERFORMANCE Zaenal; Agusiady, Ricky; Anggraeni, Vilma Dewi
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 12 (2024): KISA INSTITUE : November 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background:Economic crises fundamentally test the resilience of financial systems and significantly transform consumer banking behavior, triggering shifts in attitudes toward risk, borrowing, and savings. Aims:This study investigates the multifaceted influence of economic crises on consumer banking behavior and loan performance across different crisis scenarios. Research Method:Employing a mixed-methods approach, we analyzed three major crises: the 2008 financial crisis, COVID-19 pandemic, and recent inflationary pressures, using data from banking institutions and in-depth interviews. Results and Conclusion:Default rates increased 35% during crises while new loan originations decreased 42%. Consumer savings increased 28%, indicating flight to safety. Behavioral patterns include delayed purchases, preference for adjustable rates, and increased digital banking reliance. Contribution:This research contributes empirical evidence of behavioral transmission mechanisms during economic shocks, offering strategic insights for adaptive risk management frameworks and customer communication strategies.  
WORK-LIFE BALANCE AND EMPLOYEE PRODUCTIVITY IN INDONESIAN SERVICE SECTOR Susanto, Bambang; Agusiady, Ricky; Aripin, Zaenal
Journal of Economics, Accounting, Business, Management, Engineering and Society Vol. 1 No. 7 (2024): KISA INSTITUE : June 2024
Publisher : PT. Kreatif Indonesia Satu

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Abstract

Background: Work-life balance has become increasingly critical as Indonesian service sector employees face mounting pressures from extended working hours and digital connectivity expectations. Aims: This study investigates the relationship between work-life balance and employee productivity in Indonesian service organizations. Research Method: Survey-based quantitative approach involving 245 employees from banking, telecommunications, and hospitality sectors across Jakarta, Surabaya, and Bandung. Results and Conclusion: Employees reporting good work-life balance demonstrated 28 percent higher productivity scores and 35 percent lower turnover intentions. Flexible working arrangements and supportive organizational culture emerged as key enablers. Contribution: Research provides evidence-based recommendations for Indonesian service organizations to enhance productivity through improved work-life balance policies.  
Co-Authors Anggraeni, Vilma Dewi Anisha Natasya Asriyani Pratiwi Avianty, R. Rita Bambang Susanto Beddu, Erniaty Chatarina Umbul Wahyuni Dharma, Ida Bagus Rai Satria Didin Saepudin Endang Ruchiyat Faisal, Ijang Farida Yuliati Farida Yuliaty Firdausi, Qonita Firman Perkasa Yudha Fitriana Fitriana Fitriana Fitriana Fitriana Gustirani, Indri Haddan Dongoran Ismail , Muhammad Taofik Ismail, Muhammad Taofik Jaya, Ade Indra Kadarisman, Sumeidi Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kurniawan, Sunny Agung Lestari , Henny Setyo Lisma Yanti, Lisma Marsel Pasaribu Maya Ariyanti Nugraha, Adhyasa Henry Pasaribu, Marsel Putri, Amelisca Eka Putri, Aufa Nurristi Rahmatsyah Rahmatsyah, Rahmatsyah Rahmawati , Adelia Ratnawati , Aryanti Ratnawati, Aryanti Riana, Nia Saepudin, Didin Sri Rochani Mulyani Sumeidi Kadarisman Taufik Zulfikar Vip Paramarta Witri Cahyati Wuri Handayani Zaenal Zaenal Aripin