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All Journal Jurnal Manajemen Pelayanan Publik Jurnal Sains Sosio Humaniora Jurnal Bidang Ilmu Kesehatan PREPOTIF : Jurnal Kesehatan Masyarakat Enrichment : Journal of Management JOURNAL SCIENTIFIC OF MANDALIKA (JSM) Jurnal Pengabdian kepada Masyarakat Healthy Journal Golden Ratio of Finance Management Jurnal DIALEKTIKA : Jurnal Ilmu Sosial International Journal of Islamic Business and Management Review Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) Jurnal Administrasi Publik dan Bisnis (JaPaBis) Amkop Management Accounting Review (AMAR) Multifinance KISA INSTITUE : Journal of Economics, Accounting, Business, Management, Engineering and Society Jesocin : Journal of Jabar Economic Society Networking Forum Jesocin : Journal of Economics, Accounting, Business, Management, Engineering and Society
Ricky Agusiady
Universitas Sangga Buana
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Medicine & Pharmacology Nursing Public Health Social Sciences Transportation Other

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PENGARUH STATUS AKREDITASI DAN REKAM MEDIS ELEKTRONIK TERHADAP KEPUASAN PASIEN MELALUI MUTU PELAYANAN SEBAGAI VARIABEL INTERVENING (STUDI KASUS PADA PUSKESMAS DI KABUPATEN PENAJAM PASER UTARA) Beddu, Erniaty; Yuliaty, Farida; Agusiady, Ricky; Kosasih, Kosasih
PREPOTIF : JURNAL KESEHATAN MASYARAKAT Vol. 9 No. 2 (2025): AGUSTUS 2025
Publisher : Universitas Pahlawan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/prepotif.v9i2.45763

Abstract

Penelitian ini bertujuan untuk menganalisis pengaruh status akreditasi dan RME terhadap kepuasan pasien melalui mutu pelayanan sebagai variabel intervening. Di era digitalisasi, akreditasi dan RME menjadi indikator penting dalam meningkatkan mutu pelayanan kesehatan. Mutu pelayanan yang baik diharapkan dapat meningkatkan kepuasan pasien. Metode yang digunakan dalam penelitian ini adalah kuantitatif dengan pendekatan deskriptif verifikatif. Data dikumpulkan dengan kuesioner menggunakan skala likert terhadap 100 pasien pada 11 puskesmas di Kabupaten Penajam Paser Utara dengan Teknik cluster proportional random sampling selanjutnya penentuan responden dengan incidental sampling, analisis data dengan menggunakan Structural Equation Modeling - Partial Least Square dengan bantuan software SmartPLS 4. Hasil penelitian ini menunjukkan bahwa terdapat pengaruh langsung yang signifikan dan positif status akreditasi terhadap mutu pelayanan, RME terhadap mutu pelayanan, status akreditasi terhadap kepuasan pasien dan mutu pelayanan terhadap kepuasan pasien. Mutu pelayanan dengan tujuh dimensi yaitu efektif (effective), keselamatan (save), berorientasi kepada pasien / pengguna layanan (people-centered), tepat waktu (timely), efisien (efficient), adil (equitable), dan terintegrasi (integrated), terbukti menjadi variabel intervening yang memperkuat pengaruh status akreditasi dan RME terhadap kepuasan pasien. Dengan demikian, peningkatan status akreditasi dan optimalisasi penggunaan RME dapat meningkatkan mutu pelayanan yang berdampak pada kepuasan pasien.
Analysis of Innovation Technology Implementation and Risk-Based Internal Audits on Company Performance Optimization (Case Study of a Listed State- BUMN Bank) Anisha Natasya; Ricky Agusiady; Haddan Dongoran
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 23 No. 3 (2025): Jurnal Dialektika: Jurnal Ilmu Sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v23i3.733

Abstract

The development of the Industrial Revolution 4.0 towards Society 5.0 is driving digital transformation in the banking sector, including state-owned banks listed on the Indonesia Stock Exchange. Global challenges, competition with private banks and fintech, and fraud risks require companies to optimize performance through the implementation of innovative technologies overseen by risk-based internal audits. This study aims to analyze and explain the application of innovative technologies and risk-based internal audits to company performance, analyze how risk-based internal audits encourage innovation and strengthen control mechanisms, and explain how the integration of both contributes simultaneously to performance optimization, particularly in the listed state-owned banking sector (Bank Mandiri, BNI, and BRI). This study uses a descriptive quantitative approach and verification through a literature review and secondary data for the 2023–2024 period. The results show that the implementation of innovative technologies such as Artificial Intelligence (AI), Big Data Analytics, Blockchain, and Robotic Process Automation (RPA) has a significant impact on improving company performance. This is evident in the increase in revenue, profit, ROA, and ROE at the three state-owned banks. The implementation of risk-based internal audits has been proven to drive innovation and efficiency through a digital audit system that accelerates the audit process, increases data accuracy, strengthens risk management, and improves fraud detection with the support of AI and data analytics. The results of the correlation test show a strong relationship between innovation technology and risk-based audits (r = 0.56), as well as between risk-based audits and company performance (r = 0.47), indicating that risk-based audits are an enabler for the effectiveness of innovation. The conclusion of the study is that innovation technology and risk-based internal audits result in more optimal, efficient, transparent, and sustainable company performance.
Peningkatan Efektivitas Social Entrepreneurship Dalam Mengatasi Tantangan Keberlanjutan Studi Kasus Pada PT Pertamina (Persero) Marsel Pasaribu; Ricky Agusiady; Fitriana
Journal Scientific of Mandalika (JSM) e-ISSN 2745-5955 | p-ISSN 2809-0543 Vol. 6 No. 11 (2025)
Publisher : Institut Penelitian dan Pengembangan Mandalika Indonesia (IP2MI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36312/10.36312/vol6iss11pp4251-4259

Abstract

This study aims to analyze and improve the effectiveness of social entrepreneurship practices implemented by PT Pertamina (Persero) in facing sustainability challenges. As global pressure on environmental, social, and economic issues increases, the role of companies in supporting sustainable development is becoming increasingly crucial. Through a qualitative approach with a case study method, this study explores the implementation of social entrepreneurship programs integrated into corporate social responsibility (CSR) activities. Data collection techniques were carried out through in-depth interviews, field observations, and documentation studies of various MSME development programs, social entrepreneurship training, and multi-stakeholder collaborations implemented by PT Pertamina The research results indicate that the social entrepreneurship program has had a positive impact in increasing community economic capacity and promoting environmental awareness. However, several challenges were identified, such as limited market access, post-intervention program sustainability, and a suboptimal long-term impact-based evaluation system. This study recommends strengthening the monitoring and evaluation system, increasing cross-sector synergy, and integrating sustainability strategies throughout the social program value chain. These improvements can maximize the effectiveness of social entrepreneurship as a solution to sustainability challenges.
THE INFLUENCE OF SOCIAL MEDIA COMMUNICATION ON CONSUMER PERCEPTIONS OF BRANDS AND PURCHASE INTENTIONS IN THE PANDEMIC AND POST-PANDEMIC ERA: AN ANALYTICAL STUDY Agusiady, Ricky; Saepudin, Didin; Aripin, Zaenal
Journal of Jabar Economic Society Networking Forum Vol. 1 No. 2 (2024): Jesocin - Januari
Publisher : Organisasi Kreatif Indonesia Emas

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

The global pandemic, particularly the COVID-19 pandemic, has resulted in fundamental changes in consumer behavior, triggering a transformation in their interactions with social media. This research explores the impact of social media communication on consumers' brand perceptions and purchase intentions amid the pandemic and post-pandemic era through a thorough literature review. Detailing findings from relevant journals and information sources, this research provides in-depth insights into the complex dynamics between social media, brand perception and consumer purchase decisions. The literature analysis includes an in-depth understanding of how social media influences the way consumers form perceptions of brands, modify their preferences, and ultimately affect purchase intentions. Findings from related studies are comprehensively integrated to produce a holistic view of the role of social media in shaping consumer behavior. The results of this literature review are expected to contribute to academic understanding and provide practical guidance for companies in adapting their marketing strategies to the evolving consumer dynamics in the pandemic and post-pandemic era.
A Systematic Analysis of Telemedicine Behavior, Compliance and Cyber Resilience In Indonesia Jaya, Ade Indra; Kadarisman, Sumeidi; Agusiady, Raden Ricky
Amkop Management Accounting Review (AMAR) Vol. 5 No. 2 (2025): July - December
Publisher : Sekolah Tinggi Ilmu Ekonomi Amkop Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37531/amar.v5i2.3278

Abstract

Indonesia’s digital health push has fostered an integrated telemedicine ecosystem centered on SATUSEHAT Mobile and major private platforms, intensifying cross-system clinical data exchange. This raises the salience of three dimensions: behavior (human factors), compliance (regulatory/standards alignment), and cyber resilience (prevent, respond, and recover). This study maps the evidence on these dimensions in Indonesia’s telemedicine context and develops a maturity evaluation model with baseline operational practices. We conducted a Systematic Literature Review guided by PRISMA, covering publications from 2020 to 2025 in major scholarly databases under inclusion criteria specific to Indonesian telemedicine. Eligible studies were extracted and analyzed qualitatively using NVivo, with open axial selective coding, to produce a thematic synthesis and a concept map across the three focal dimensions. The synthesis yields four theme clusters: (1) behavior & security literacy (credential hygiene, social engineering awareness, BYOD/remote access); (2) audit & operational compliance (logging/audit trails, breach reporting, adoption of standards/certifications); and (3) incident response & resilience (runbooks, backup/restore, failover, BCP/DRP testing). Key gaps include consent traceability across FHIR-based interoperability flows, end-to-end resilience indicators (e.g., integration MTTR, standardized failover tests), and comparative cross-platform assessments. Outputs comprise a behavior→compliance→resilience conceptual model, a maturity evaluation framework, and non-policy baseline operational practices.
Co-Authors Anisha Natasya Asriyani Pratiwi Avianty, R. Rita Beddu, Erniaty Chatarina Umbul Wahyuni Dharma, Ida Bagus Rai Satria Didin Saepudin Endang Ruchiyat Faisal, Ijang Farida Yuliati Farida Yuliaty Firdausi, Qonita Firman Perkasa Yudha Fitriana Fitriana Fitriana Gustirani, Indri Haddan Dongoran Ismail , Muhammad Taofik Ismail, Muhammad Taofik Jaya, Ade Indra Kadarisman, Sumeidi Kosasih Kosasih KOSASIH KOSASIH, KOSASIH Kurniawan, Sunny Agung Lestari , Henny Setyo Lisma Yanti, Lisma Marsel Pasaribu Maya Ariyanti Putri, Amelisca Eka Putri, Aufa Nurristi Rahmatsyah Rahmatsyah, Rahmatsyah Rahmawati , Adelia Ratnawati , Aryanti Ratnawati, Aryanti Riana, Nia Saepudin, Didin Sri Rochani Mulyani Sumeidi Kadarisman Taufik Zulfikar Vip Paramarta Wuri Handayani Zaenal Aripin