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All Journal Jurnal Teknik Industri : Jurnal Hasil Penelitian dan Karya Ilmiah dalam Bidang Teknik Industri Journal of Economic, Bussines and Accounting (COSTING) JURNAL LENTERA BISNIS Dinasti International Journal of Education Management and Social Science Journal La Bisecoman Jurnal Pustaka Data : Pusat Akses Kajian Database, Analisa Teknologi, dan Arsitektur Komputer Jurnal ABDI MERCUSUAR Journal Industrial Engineering and Management (JUST-ME) Journal of Engineering Science and Technology Management Jurnal Pengabdian Masyarakat dan Riset Pendidikan Jurnal Keilmuan dan Aplikasi Teknologi Industri
M. Zai, Yovita Yulia
Universitas Mercubaktijaya
Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Mechanical Engineering Medicine & Pharmacology Nursing Public Health Social Sciences Other

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The Impact of Green Supply Chain and Digitalization on Environmental Sustainability in Healthcare Clinics: The Moderating Role of Digitalization Syahfitri, Rini; M Zai, Yovita Yulia; Agustini, Cynthia
JTI: Jurnal Teknik Industri Vol 11, No 2 (2025): December 2025
Publisher : Universitas Islam Negeri Sultan Syarif Kasim Riau

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24014/jti.v11i2.38753

Abstract

Green Supply Chain Management (GSCM) has received increasing attention as a strategy to minimize the environmental impact of the healthcare supply chain. Not only GSCM, but digitalization practices are also believed to improve efficiency and reduce operational costs. This study aims to examine the role of digitalization as a reinforcing factor in the effectiveness of GSCM practices for environmental sustainability. This research began with hypothesis preparation, which consisted of three hypotheses. Furthermore, data on the assessment of the relationship between digitalization, green supply chain, and environmental sustainability were collected through questionnaires to Health Clinics in Padang. Data processing was carried out using the Partial Least Squares-Structural Equation Modelling (PLS-SEM) method with SmartPLS 3.0. The processing stages consist of structural model design, measurement model design, path diagram design, model evaluation, hypothesis testing, and IPMA analysis. From the processing results, digitalization and a green supply chain both make significant contributions to environmental sustainability at the Padang Health Clinic. Furthermore, based on IPMA's analysis, the implementation of green supply chain aspects and digitalization in the field has reached 69%. Nonetheless, there is still room for improvement to achieve better environmental sustainability. Therefore, to achieve environmental sustainability, health clinics need to emphasize and implement green supply chain and digitalization indicators.  Keywords: Digitalization, Sustainability, Green Supply Chain, Healthcare, PLS-SEM
Perancangan Sistem Manajemen Aset Berbasis Web Universitas Mercubaktijaya Zai, Yovita Yulia M.; Nanda, Ade Putra; Riyantori, Refki
Jurnal Pustaka Data (Pusat Akses Kajian Database, Analisa Teknologi, dan Arsitektur Komputer) Vol 5 No 2 (2025): Jurnal Pustaka Data (Pusat Akses Kajian Database, Analisa Teknologi, dan Arsitekt
Publisher : Pustaka Galeri Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55382/jurnalpustakadata.v5i2.1487

Abstract

Penelitian ini bertujuan merancang Sistem Informasi Manajemen Aset berbasis web di Universitas Mercubaktijaya melalui pendekatan rekayasa perangkat lunak yang sistematis menggunakan model Waterfall. Penelitian ini menitikberatkan pada permasalahan yang terjadi dalam proses pengelolaan aset yang masih bersifat semi-manual dan berbasis spreadsheet, yang menyebabkan duplikasi data, kesalahan dalam proses input data, lemahnya pelacakan riwayat aset, serta ketidakefisienan dalam pelaporan. Pada Unit Aset dan Transportasi serta BAUK, pengumpulan data dilakukan melalui observasi, wawancara, dan analisis dokumen. Proses perancangan sistem menghasilkan perumusan 12 kebutuhan fungsional dan 7 kebutuhan non-fungsional yang mencakup pengelolaan peralatan kantor, peralatan laboratorium, dan kendaraan operasional. Pengembangan pemodelan sistem dilakukan dengan menggunakan seperangkat diagram UML yang lengkap, yang terdiri dari 1 diagram use case, 3 diagram activity, 4 diagram sequence, dan 1 diagram class. Selain itu, mockup awal UI/UX dirancang untuk merepresentasikan antarmuka sistem berdasarkan prinsip konsistensi, keterbacaan, dan kemudahan navigasi. Kontribusi utama dari penelitian ini adalah penyajian blueprint sistem yang terperinci dan sistematis berdasarkan kebutuhan pengelolaan aset di lingkungan perguruan tinggi, yang dilengkapi dengan dokumentasi UML lengkap dan dapat dijadikan acuan pada tahap implementasi sistem di masa mendatang.
Customer Relationship Management (CRM) Analysis in Customer Retention Rudy Haryanto; Yovita Yulia M. Zai; Ardi Azhar Nampira; Ana Yuliana; Eva Desembrianita
Dinasti International Journal of Education Management And Social Science Vol. 6 No. 6 (2025): Dinasti International Journal of Education Management and Social Science (Augus
Publisher : Dinasti Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/dijemss.v6i6.5461

Abstract

The purpose of this study is to analyze Customer Relationship Management (CRM) in customer retention. This research approach collects data through a literature study, which involves reading literature from various sources including books, reports, articles, and journals through qualitative and deductive approaches. The findings of this study are that Customer Relationship Management (CRM) is an important strategy in increasing customer retention. By utilizing precise segmentation, personalized service, consistent multi-channel interactions, and real-time satisfaction monitoring, CRM helps companies build stronger and more sustainable relationships with customers. Systematic CRM implementation has been proven to increase loyalty, satisfaction, and operational efficiency, as well as reduce marketing costs. Case studies of global companies such as Amazon and Starbucks demonstrate the success of this strategy in encouraging repeat purchases and strengthening emotional bonds with customers. However, CRM implementation also faces challenges such as lack of system integration, poor data quality, internal resistance, limited technical human resource capabilities, and high implementation costs.
Model Konseptual Pengaruh Green supply chain dan Digitalisasi terhadap Keberlanjutan Lingkungan di Klinik Kesehatan Rini Syahfitri; Yovita Yulia M zai; Cynthia Agustini
Jurnal Sains dan Teknologi: Jurnal Keilmuan dan Aplikasi Teknologi Industri Vol. 25 No. 2 (2025): Regular Issue
Publisher : SEKOLAH TINGGI TEKNOLOGI INDUSTRI PADANG

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36275/v5744h47

Abstract

Isu keberlanjutan lingkungan menjadi perhatian utama dalam pengelolaan fasilitas layanan kesehatan seiring meningkatnya timbulan sampah medis seperti jarum suntik, limbah infeksius, dan bahan kimia berbahaya. Penerapan green supply chain relevan karena mengintegrasikan prinsip ramah lingkungan dalam aktivitas rantai pasok, sementara digitalisasi berperan dalam meningkatkan efisiensi, transparansi, dan ketahanan proses pengelolaan. Penelitian ini bertujuan merancang model konseptual yang mengintegrasikan green supply chain dan digitalisasi sebagai strategi untuk meningkatkan keberlanjutan lingkungan pada klinik kesehatan di Kota Padang. Metode penelitian diawali dengan identifikasi indikator melalui telaah literatur, dilanjutkan dengan validasi oleh lima pakar menggunakan indeks Aiken (Aiken’s V), serta penyusunan model konseptual yang menghubungkan green supply chain, digitalisasi, dan keberlanjutan lingkungan. Hasil penelitian berhasil mengidentifikasi dan memvalidasi 15 indikator green supply chain, 14 indikator digitalisasi, dan 14 indikator keberlanjutan lingkungan. Seluruh indikator memperoleh nilai Aiken’s V ≥ 0,75, yang menunjukkan bahwa seluruh indikator berada pada kategori validitas tinggi hingga sangat tinggi. Hasil validasi menunjukkan bahwa pengelolaan limbah medis, efisiensi energi, dan pemilihan pemasok ramah lingkungan merupakan elemen paling krusial dalam praktik green supply chain. Pada dimensi digitalisasi, indikator terkuat meliputi keamanan data, penggunaan sistem informasi elektronik, dan ketersediaan akses perangkat digital. Sementara itu, penerapan teknologi hemat energi dan sistem pengelolaan limbah klinik menjadi indikator utama dalam keberlanjutan lingkungan karena kontribusinya yang signifikan terhadap pengurangan dampak ekologis. Model konseptual yang dihasilkan memberikan kerangka praktis bagi pemilik dan pengelola klinik dalam merancang strategi pengelolaan rantai pasok dan limbah medis yang lebih efisien, adaptif terhadap teknologi, serta berorientasi pada keberlanjutan lingkungan, sekaligus menjadi acuan bagi perumusan kebijakan di sektor layanan kesehatan.
Co-Authors Agustini, Cynthia Ana Yuliana Ardi Azhar Nampira Asriwan Guci Ausrianti, Rizka Basnendar Herry Prilosadoso Cynthia Agustini Dewi Maharani Dian Febrida Sari Edyyul, Ilham Akerda Eva Desembrianita Eva Desembrianita Foci, Nia Arfina Hafiza, Siti Nur Iskandar, Habibillah Maidelwita, Yani Muhammad Fatkhurohman Albashori Muluk, Anisa Jasmiarlita Nampira, Ardi Azhar Nanda, Ade Putra Nia Rifanda Putri Nur, Kherayani Nur, Rahmi M Purwaka Hari Prihanto Refki Riyantori Rini Syahfitri Rini Syahfitri Rini Syahfitri, Rini Riyantori, Refki Rudy Haryanto Rudy Haryanto Salsabila, Syafira Suciana, Sri Suryani, Inang Wanda Laksniyunita Yeni Yuliana, Ana Yusriana Zicho Hamdika