Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : Journal of Intelligent Computing and Health Informatics (JICHI)

New Fuzzy ServQual Build with Three Types of Fuzzy Numbers Wulandari, Ratri; sulistijanti, wellie
Journal of Intelligent Computing & Health Informatics Vol 3, No 2 (2022): September
Publisher : Universitas Muhammadiyah Semarang Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jichi.v3i2.11637

Abstract

Every community in the world desires optimal service quality that meets their expectations. To achieve this, it is essential to measure the level of public satisfaction with the quality of services provided by service providers. Fuzzy servqual is a method used to determine the level of service quality through survey data. The process involves calculating the value of fuzzification, defuzzification, and the GAP value between perception and expectation. This paper introduces a new approach to processing data by using three types of fuzzy numbers: shoulder fuzzy, triangle fuzzy, and trapezoidal fuzzy. The use of three types of fuzzy numbers yields different GAP calculation results compared to using only a triangular fuzzy. The results of this research show that the use of fuzzy number improvement during the fuzzyfication step leads to better GAP results with greater accuracy.
Mapping Religious Harmony in the Special Capital Region Jakarta using K-Means Algorithm Istiawan, Deden; Sulistijanti, Wellie; Santoso, Arif Gunawan; Ustyannie, Windyaning
Journal of Intelligent Computing & Health Informatics Vol 4, No 1 (2023): March
Publisher : Universitas Muhammadiyah Semarang Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26714/jichi.v4i1.11715

Abstract

D.K.I Jakarta is often called the window of Indonesia. As one of the largest cities in Indonesia, D.K.I Jakarta has various kinds of complex social problems. This research tries to identify and explore conditions of religious harmony in DKI Jakarta. In previous studies of religious harmony, the use of the index in assessing religious harmony could only describe the condition of religious harmony in general without indicating which factor was in measuring the level of religious harmony. This Research uses a clustering approach to analyse religious harmony in DKI Jakarta. The study found that cluster 0 has major problems that affect religious harmony compared to other clusters. Therefore, local government policies related to increasing religious harmony can be focused more on cluster 0, especially on variables that are shown to be low, namely empathy, non-violence, national commitment, and adaptability to local culture.