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All Journal IJEBD (International Journal Of Entrepreneurship And Business Development) IJIEEB : International Journal of Integrated Education, Engineering and Business Proceeding of World Conference JURNAL EKONOMI (JE) INNOVATION RESEARCH JOURNAL Quantitative Economics and Management Studies International Journal of Education and Social Science (IJESS) FINANCE : International Journal Of Management Finance Jurnal Riset Multidisiplin Edukasi

Tridayanti, Hermien

Departement Or Management, Faculty Economics And Business, Narotama University,

Author-ID : 970112

Religion Humanities Automotive Engineering Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Medicine & Pharmacology Social Sciences Other

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Effect of Workload and Leadership on Turnover Intention with Job Satisfaction as A Mediation Variable on Employees of PT. World Innovative Telecommunications Karunia Abdi Islamy; Elok Damayanti; Hermien Tridayanti; Bayu Airlangga Putra
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 4 No 2 (2021): September 2021
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijieeb.v4i2.1613

This study discusses how the influence of workload and leadership on turnover intention with job satisfaction as a mediating variable on employees of PT. World Innovative Telecommunications (Oppo Street East Surabaya). This study aims to determine the effect of workload and leadership on turnover intention with job satisfaction as a mediating variable on employees of PT. World Innovative Telecommunications (Oppo Street East Surabaya). This type of research uses a quantitative approach. Collecting data using observations and distributing questionnaires. The sampling technique in this study was using the census method or saturated sample. The population in this study were employees of PT. World Innovative Telecommunications (Oppo Street Surabaya Timur) as many as 81 respondents. The analytical method used is PLS (Partial Least Square). Based on the results of this study, Workload and Leadership on Turnover Intention through the Job Satisfaction variable did not have a significant effect or the Job Satisfaction variable did not mediate the effect of Workload and Leadership on the Turnover Intention of employees in this company.

Service Quality, Information Technology and Complaint Handling on Customer Satisfaction at BPJS Kesehatan Main Branch Surabaya Tara Riski Amalia; Elok Damayanti; Hermien Tridayanti; Bayu Airlangga Putra
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 4 No 2 (2021): September 2021
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijieeb.v4i2.1614

This study aims to see the simultaneous and partial effect of THE EFFECT OF SERVICE QUALITY, INFORMATION TECHNOLOGY AND HANDLING OF COMPLAINTS ON CUSTOMER SATISFACTION AT BPJS KESEHATAN BRANCH SURABAYA this type of research uses a quantitative approach. Collecting data using interviews, observation and questionnaires. The population of this study were customer of BPJS Kesehatan Branch Surabaya with a sample of 45 respondents. The analysis method used is multiple linear regression analysis and using a tool in the form of computer software SPSS program. Based on the T test for the Service Quality variable (X1), it was obtained that T_count = 0.969 while T_table 1.681 had no significant effect on Customer Satisfaction (Y). For the Information Technology variable (X2), T_count = 2,620 while T_table 1. 681 has a significant effect on Customer Satisfaction (Y). For the Complaint Handling variable (X3) obtained T_count = 1.160 while T_table 1.681 then it has no significant effect on Customer Satisfaction (Y). Based on the F test obtained F_count = 8.583 while F_table 2.83 then the regression analysis model is significant. Based on the results of the study, it can be concluded that the variables of Service Quality and Complaint Handling have no partial effect, while the Information Technology variable has a partial effect on Customer Satisfaction. The variables of Service Quality, Information Technology, and Complaint Handling have a significant effect simultaneously on Customer Satisfaction. Based on the F test obtained F_count = 8.583 while F_table 2.83 then the regression analysis model is significant. Based on the results of the study, it can be concluded that the variables of Service Quality and Complaint Handling have no partial effect, while the Information Technology variable has a partial effect on Customer Satisfaction. The variables of Service Quality, Information Technology, and Complaint Handling have a significant effect simultaneously on Customer Satisfaction. Based on the F test obtained F_count = 8.583 while F_table 2.83 then the regression analysis model is significant. Based on the results of the study, it can be concluded that the variables of Service Quality and Complaint Handling have no partial effect, while the Information Technology variable has a partial effect on Customer Satisfaction. The variables of Service Quality, Information Technology, and Complaint Handling have a significant effect simultaneously on Customer Satisfaction.

The Influence of Work Environment and Perceived Organizational Support on the Employee Performance of PT Y in Surabaya with Employee Engagement as an Intervening Variable Audina Anggraini; Hermien Tridayanti; Elok Damayanti
Jurnal Ekonomi Vol 21 No 1 (2021): JUNE 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/je.v21i1.132

This study aims to determine the influence of work environment and perceived organizational support on the employee’s performance of PT Y in Surabaya, both directly or indirectly with employee engagement as an intervening variable. This research is a quantitative study. Population and sample based on the distribution of questionnaires to the performance of the employees of PT Y in Surabaya was taken as many as 30 respondents. Data collection techniques used interviews, observations, and questionnaires. For statistical tests and the processing of data is carried out by using the partial least square (Smart PLS 3.0). The study showed that each variable, work environment and perceived organizational support had a direct significant influence on employee performance and employee engagement. Work environment had a direct significant effect on employee performance with a t-statistical value of 2.136 greater than the indirect effect through employee engagement as an intervening variable with a t-statistics value of 1.454. While perceived organizational support had a direct effect on employee performance with t-statistics of 2.550 is greater when compared to the indirect effect through employee engagement as an intervening variable with t-statistics 2.042.

The Influence of Leadership Style and Motivation on Employee Performance Putri Ayu Kartini; Bayu Airlangga Putra; Hermien Tridayanti; Elok Damayanti
Jurnal Ekonomi Vol 21 No 2 (2021): December 2021
Publisher : NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/je.v21i2.156

In today's era of globalization, company competition is growing rapidly to find new ideas to achieve company goals. This research was conducted at Dairy Queen Surabaya with the aim of knowing (1) the influence of leadership style on employee performance, (2) the effect of motivation on employee performance, and (3) the effect of leadership style and motivation together on employee performance. This study is a quantitative study with a sample of 30 respondents and a questionnaire was used to collect data related to the variables in this study. Using the validity test and reliability test using SPSS 18.0 for Windows. Furthermore, classical assumption test includes multicollinearity test and heteroscedasticity test. While testing the hypothesis in this study using multiple regression analysis and the coefficient of determination and hypotheses. Data analysis using multiple linear regression analysis technique and the results of this study are leadership style, motivation partially and simultaneously significant effect on employee performance.

The Role of Entrepreneurship Education in Cultivating Student’s Entrepreneurial Intention Bayu Airlangga Putra; Hermien Tridayanti; Agus Sukoco
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 1 No 2 (2018): March 2018
Publisher : LPPM of NAROTAMA UNIVERSITY

Purpose: This research seeks to prove whether entrepreneurship education can significantly grow student’s entrepreneurial intention. The approach of theory of planned behavior (TPB) is used to examine whether the effect of entrepreneurship education on student’s entrepreneurial intention initially goes through attitude variables, subjective norms, and perceptions about behavioral control first. The population of this study is the students of Narotama University who were taking the course of Strategic HR Management in the odd semester of 2017/2018. Data was analyzed using path analysis method. The result shows that entrepreneurship education has no direct effect on student’s entrepreneurial intention. As for the three elements of TPB, only attitude variable which is able to significantly mediate the influence of entrepreneurship education on student’s entrepreneurial intention. Design/methodology/approach: In this research, data in the form of respondents’ perceptions were analyzed quantitatively using path analysis method. Findings: Entrepreneurship education has no direct effect on student’s entrepreneurial intention and solely mediated by attitude of the students in order to effectively influence their entrepreneurial intention. Research limitations/implications: In this research, entrepreneurship education is seen from the learning process in one course only, not viewed holistically starting from a policy making process at the top management level of the university, the preparation of an integrated entrepreneurship curriculum, to its implementation in the learning process in each course. Also, the family background of each student was not considered as one of the determinants of their entrepreneurial intention. Practical implications: There is a need to increase affective content so that a stronger persuasive ability will be established among students to influence the norms in their social environment. Addition in psychomotor content is also needed to form more positive perception about students’ competence in doing entrepreneurial activity. Originality/value: This research combines the study of entrepreneurship education with the latest development in TPB study. This research also focuses on a population of students who are taking a certain course. Thus, the components in a learning process can be better observed. Paper type: Research paper Keyword: Entrepreneurship, Entrepreneurial Intention, Entrepreneurship Education, Theory of Planned Behavior

Improvement Of Internal Quality Assurance System Based On ISO 9001:2008 With Document Management Control (DMC) And Web Based Application Hermien tridayanti; Bayu Airlangga Putra; Ani Wulandari
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 1 No 2 (2018): March 2018
Publisher : LPPM of NAROTAMA UNIVERSITY

Managing the enactment of an internal quality assurance system requires the proper implementation of internal quality assurance to ensure the quality of Higher Education. The global challenges and dynamics of the development of information technology make Indonesian universities somewhat under pressure. higher education institutions are required to be able to handle changes, both internally and externally, to further strengthen the quality of the learning process. For this reason internal quality assurance plays an intense role in education services. The quality policy of the internal quality assurance system describes an explanation of how a university understands, designs and implements their internal quality assurance system in the provision of higher education services to build, manage and maintain a quality culture. In these documents there is an explanation of backgrounds, objectives, and strategies, to improve the quality in every done task. In the global era, the nature of day-to-day operations tends to get more sophisticated and complex, therefore the internal quality assurance system must be supported by an integrated system in internal processes using information technology such as Document Management Control. Create quality holistic cycles that work best with the uniqueness of the institution itself. This will then result in a "Competitive Advantage" for the institution. Keyword: Internal Quality Assurance System, Information Technology, Integrated System and Competitive Advantage

The Effect of Leadership Style and Work Environment on Employee Performance of Bnctl Branch Banks (Banco Nacional De Comercio De Timor-Leste) Victoria Araujo de Almeida; Hermien Tridayanti; Mochammad Arif
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 3 No 1 (2019): September 2019
Publisher : LPPM of NAROTAMA UNIVERSITY

Purpose: This study aims to analyze the Effect of Leadership Style and Work Environment on Employee Performance of the Bank Branch Branch (Banco Nacional De Comercio De Timor-Leste) partially and simultaneously. Design/methodology/approach: This study is quantitative. Findings: Keywords: Leadership Style, Work Environment, Employee Performance. Research limitations/implications: 30 employees from all employees in he Bank Branch Branch (Banco Nacional De Comercio De Timor-Leste) Practical implications: The results of this study indicate that leadership style (X1) does not have a significant effect of 0.224 partially on Employee Performance (Y) and Work Environment (X2) with a significant effect of 0.004 on Employee Performance (Y). Originality/value: Paper type: This paper can be categorized as case study paper.

The Determinant Factors of Customer Loyalty: Service Quality and Customer Satisfaction Ranu Tri Johan Efendi; Hermien Tridayanti; Joko Suyono; Damarsari Ratnasahara Elisabeth; Dian Arisanti
IJEBD (International Journal of Entrepreneurship and Business Development) Vol 4 No 3 (2021): May 2021
Publisher : LPPM of NAROTAMA UNIVERSITY

Purpose: is to find out and analyze determine the effect of service quality on customer satisfaction, service quality on customer loyalty, customer satisfaction on customer loyalty and the role of customer satisfaction as a mediation of the effect of service quality on customer loyalty in Teluk Lamong loading and unloading container terminal. Design/methodology/approach: Design of this research uses quantitative research. Research limitations/implications: This research conducted on Teluk Lamong customers with include 229 respondents samples and are distributed through questionnaires, as well as the data results are processed using SEM PLS version 3.0. Practical implications: The results prove that there is a significant effect of service quality on customer satisfaction at PT Terminal Teluk Lamong. The second results imply that there is a significant effect of service quality on customer satisfaction at PT Terminal Teluk Lamong. Likewise, the effect of customer satisfaction on customer loyalty at PT Terminal Teluk Lamong is also significant. Satisfaction is also confirmed to mediate the effect of service quality on customer loyalty. Originality/value: This Paper Is Original Paper type: This paper can be categorized as case study paper.

THE EFFECT OF WORK COMMUNICATION, MOTIVATION AND DISCIPLINE ON EMPLOYEE PERFORMANCE PT. SEVEN SURABAYA JAYA IN SIDOARJO Dina Ramawati; Hermien Tridayanti
IJESS International Journal of Education and Social Science Vol 1 No 1 (2020): VOL 1 NO 1 APRIL 2020
Publisher : INTERNATIONAL PENELITI EKONOMI, SOSIAL, DAN TEKNOLOGI

This study aims to determine the effect of communication variables, motivation and work discipline, on employee performance variables of PT. Seven Surabaya Jaya in Sidoarjo, partially or simultaneously. The method used is quantitative and data obtained from this study from the distribution of questionnaires given to 52 employees, which are then analyzed using multiple linear regression analysis that is processed with SPSS version 26. The results of the F test indicate that the variables of communication, motivation and discipline work has a significant effect on employee performance jointly or simultaneously. While the results of the t test show that the variables of communication, motivation and work discipline affect the performance of employees individually or partially. From the results of this study it is recommended that companies pay more attention to communication between employees, pay more attention to providing motivation to employees and remind employees about the regulations in the company.

The Effect of Work Environment and Leadership Style on Employee Performance at PT. Kereta Api Logistik in Surabaya Muhammad Bahrurrozi Romadhoni; Hermien Tridayanti; Helen Pramudita
IJESEMS : International Journal of Engineering Science Educatioon and Management System Vol 5 No 02 (2022): September 2022
Publisher : LPPM NAROTAMA UNIVERSITY, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29138/ijieeb.v5i02.2119

Management is a process or framework that involves guiding and directing a group of people toward organizational goals for tangible purposes. This research will focus more on human resource management, where this management is managing people. The variables to be studied are the work environment (X1), leadership style (X2) and employee performance (Y). The purpose of this study was to analyze the effect of work environment and leadership style variables on employee performance either partially or simultaneously. This research uses a quantitative approach, namely research that in the process uses data in the form of numbers. Respondents in this study were employees of PT. Kereta Api Logistik Surabaya conducted 95 people by conducting a distribution questionnaire and using a saturated sample. The results of the questionnaire were processed using the Multiple Linear Regression Analysis technique using the SPSS program. The results of this study indicate that the variables of Work Environment and Leadership Style have a significant effect both partially and simultaneously on Employee Performance at PT. Kereta Api Logistik Surabaya.

Co-Authors Agus May Suryanto Agus Sukoco Ani Wulandari Ardiansyah, Herwin Audina Anggraini Ayu Devy Rustianingtyas Bagus Angan Brasilio Bayu Airlangga Putra Bayu Airlangga Putra Bayu Airlangga Putra Bayu Airlangga Putra Bayu Airlangga Putra Bayu Airlangga Putra Bayu Airlangga Putra Bayu Arlangga Putra Bulawambona Endah Purnamasari Bunga Erika Putri Bunga Erika Putri Damarsari Ratnasahara Elisabeth Damayanti, Elok Dian Arisanti Dina Ramawati Dircia dos Santos Ricardo Dircia dos Santos Ricardo Edi Santoso Eva Maya Sabatini Febri Yuriperka Helen Pramudita Indah Kusasih Joko Suyono Joko Suyono Joko Suyono Karunia Abdi Islamy Kurnia, Ratna Diah Luckna Maudy Syafira Luvy Dian Mayasari Mahendra Fredyantono Rahadytya Maria Mendonca Nunes Mochammad Arif Mochammad Arif Mochammad Arif Mohammed Mustafa Hussein Al-Amrani Monica Diah Abilia Muchammad Arif Muhammad Bahrurrozi Romadhoni Pratama, R. Dandy Jurindra Purnamasari, Bulawambona Endah Putri Ayu Kartini Rahadytya, Mahendra Fredyantono Ranu Tri Johan Efendi Reny Meliyana Sari Salamin, Akhmad Lutfis Sem Guani Setyowati, Denny Siti Lomyati Sumarno . Suyono, Aldrin Arizona Suyono, Joko Tara Riski Amalia Tria Afsyari Triana Mahdani Sidiq Victoria Araujo de Almeida Vira Mutiarani Witta Anggraeni Zufri, Moh. Saifudin

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