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Customer Service Information System: Service Improvement Solution PT. Jaringanku Sarana Nusantara Arditya, I Kadek Dito; Sandhiyasa, I Made Subrata; Supartha, I Kadek Dwi Gandika
TECHNOVATE: Journal of Information Technology and Strategic Innovation Management Vol. 2 No. 1 (2025): January 2025
Publisher : PT.KARYA GEMAH RIPAH

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52432/technovate.2.1.2025.52-58

Abstract

One of the companies actively involved in the field of information technology systems, especially in the Internet sector is PT Jaringanku Sarana Nusantara. The company has paid services using E-invoice with payment gateway method but on this payment system has not been integrated with microtic devices to perform the disconnection of the Internet for customers who have not paid. This process is carried out through microtic configuration performed by the officers. If the customer's connection termination is missed within the specified limits, the company risks losing the bandwidth cost by continuing to provide internet services without receiving payment on time. In addition to payment services, the company also has a complaint service that uses the WhatsApp app as a medium of interaction with customers, found several problems that need to be addressed. One of the problems was when the admin sent customer data and gave the task division to the team of officers through the WhatsApp group. This research uses the waterfall methodology of a systematic model to develop this system so that it is structured starting from the phases of design, analysis, design, implementation, operation, to the maintenance of the system. The results of this research showed that it was possible to build a service information system at PT. Jaringanku Sarana Nusantara by performing blackbox testing, then it is known that the system is running correctly and in accordance with the expected plan.
Enhancing Financial Quality: Impact of Accounting Information Systems, Internal Control with Company Performance as Moderating Factor Rachman, Andini Dwi Mega; Asaari, Masagus
Research of Accounting and Governance Vol. 3 No. 1 (2025): JANUARY 2025
Publisher : Santoso Academy Network

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.58777/rag.v3i1.282

Abstract

This research aims to determine the effect of accounting information systems and internal control systems on the quality of financial reports with company performance as a moderator. The primary data used in this research was obtained directly from statements (questionnaires) of PT employees. Sources of Alfaria Trijaya Tbk and secondary data in this research were obtained from the official website of PT. Source Alfaria Trijaya Tbk. The results of this research show that There is a significant influence of the accounting information system on the quality of financial reports; There is a significant influence of the internal control system on the quality of financial reports; There is a significant influence of the accounting information system on the quality of financial reports moderated by company performance; There is a significant influence of the internal control system on the quality of financial reports moderated by company performance. The contribution of this study lies in the identification and in-depth analysis of the influence of accounting information systems and internal control systems on the quality of financial reports, with company performance as a moderating factor. Managerial implications highlight the critical role of robust accounting information and internal control systems in ensuring high-quality financial reporting
MANAJEMEN BISNIS KONSTRUKSI DENGAN BUILDING INFORMATION MODELLING PADA LIFE CYCLE COST: KAJIAN BIBLIOMETRIK Yulius Chaesario Kurniawan; Nectaria Putri Pramesti
Jurnal Teknik Sipil Vol. 18 No. 1 (2024)
Publisher : Program Studi Teknik Sipil Fakultas Teknik Universitas Atma Jaya Yogyakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24002/jts.v18i1.10217

Abstract

Penelitian ini mengkaji integrasi Building Information Modeling (BIM) dalam Life Cycle Cost (LCC) pada proyek konstruksi, menggunakan analisis bibliometrik untuk memetakan tren publikasi antara 2015 hingga 2024. Dari 103 dokumen yang dianalisis menggunakan perangkat lunak VOSviewer, tren menunjukkan peningkatan signifikan setelah 2019, dengan jumlah publikasi tertinggi pada 2019 dan 2021, masing-masing 17 artikel (16,67%). Analisis ini melibatkan 291 penulis, dengan Jrade Ahmad menjadi penulis paling produktif (4 dokumen, 66 kutipan). Dalam analisis co-citation, jurnal Sustainability tercatat sebagai sumber paling banyak dikutip (107 kutipan). Secara teknis, studi ini memanfaatkan VOSviewer untuk menganalisis jaringan kolaborasi, dengan 27 penulis memenuhi kriteria minimal dua dokumen. Jaringan kata kunci menyoroti “BIM” dengan frekuensi 293 kemunculan, terhubung erat dengan “life cycle cost” dan “life cycle assessment”. Hasil juga menunjukkan kontribusi signifikan dari negara seperti Amerika Serikat, Tiongkok, dan Australia, masing-masing menghasilkan 10 publikasi. BIM memungkinkan otomatisasi perhitungan LCC, mengurangi kesalahan manual, dan meningkatkan efisiensi estimasi melalui integrasi perangkat seperti Revit dengan Dynamo atau Excel. Perhitungan biaya siklus hidup meliputi desain, konstruksi, hingga operasi dan pemeliharaan. Alat seperti Green Building Studio (GBS) dan One Click LCA membantu mengintegrasikan LCA untuk menganalisis dampak lingkungan dan efisiensi biaya. Penelitian ini menekankan pentingnya pengembangan perpustakaan BIM yang seragam dan peningkatan kolaborasi global untuk mengatasi tantangan seperti biaya tinggi dan kurangnya tenaga ahli terlatih.
Peran dan Dampak Penerapan Teknologi Informasi dan Komunikasi dalam Pendidikan Agama Islam: The Role and Impact of Information and Communication Technology (ICT) Implementation in Islamic Religious Education Basyari, Zen Anwar Saeful; Marwiji, Muh. Hasan
Epistemic: Jurnal Ilmiah Pendidikan Vol. 4 No. 1 (2025): Januari 2025
Publisher : Perkumpulan Peneliti dan Pegiat Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70287/epistemic.v4i1.78

Abstract

This research aims to explore the role and impact of the application of information and communication technology (ICT) in Islamic religious education, particularly in improving the learning process and learner engagement. Along with the rapid development of ICT, the importance of ICT integration in Islamic religious education is increasing. The method used is library research with a qualitative approach, where data is obtained from various scientific literature and relevant academic references. The results show that the application of ICT provides significant benefits, such as increased learning interactivity and wider accessibility of materials. However, challenges are also faced, especially related to the ethical use of ICT and the compatibility of its application with the principles of Islamic law. The implications of this research emphasize the importance of developing an Islamic religious education curriculum that integrates ICT in a balanced manner, taking into account religious values. The integration of ICT in Islamic religious education needs to be accompanied by appropriate supervision in order to maximize its effectiveness.
Sistem Informasi Manajemen, efek Transformasi Digital Madrasah Aliyah Al-Wathoniyah 5: Menggali Efektivitas SIM dalam Meningkatkan Kinerja Akademik dan Manajemen: Digital Transformation of Madrasah Aliyah: Evaluation of the Effectiveness of Management Information Systems in Improving Academic Performance and Management Mania, Majidah Aqifah; Giu, Isra Yanuar; Nurpriatna, Ade
Epistemic: Jurnal Ilmiah Pendidikan Vol. 4 No. 1 (2025): Januari 2025
Publisher : Perkumpulan Peneliti dan Pegiat Literasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70287/epistemic.v4i1.385

Abstract

This study aims to explore the effectiveness of the implementation of the Management Information System (MIS) at Madrasah Aliyah Al-Wathoniyah 5 East Jakarta in enhancing academic performance and school management. The research is grounded in the school's need to improve efficiency and transparency through digitalization since the MIS was introduced in 2020. A qualitative approach with a case study design was employed, involving observations, in-depth interviews, and document analysis. The key findings indicate that MIS has successfully improved efficiency in administrative management, strengthened transparency in financial and academic data management, and facilitated communication between the school, students, and parents. Technical challenges, such as suboptimal infrastructure, were addressed through collaboration with service providers and staff training. The implications of this study highlight the significant role of MIS in supporting the modernization and digitalization of the education system at the madrasah, while also revealing opportunities for further development to enhance educational quality.
Information and Communication Technology Teachers' Competence to Support Learning Activities at Elementary School Elvariani, Elvariani; Abdurrahman, Abdurrahman; Siraj, Siraj
Journal of English Language and Education Vol 10, No 1 (2025)
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/jele.v10i1.681

Abstract

Technological developments in the digital era affect many aspects of life, including education. The use of Information and Communication Technology (ICT) is very important in learning in schools, so teachers' ICT competence needs to be considered. This research aims to understand the ICT competency of teachers in Elementary Schools in Lawe Bulan District, Southeast Aceh Regency, efforts to improve this competency, and the factors that influence teacher ICT capabilities.  This research uses qualitative methods with interviews, observation and documentation. The research subjects consisted of 76 teachers, with observations on 6 teachers selected based on certain criteria. The average teacher ICT competency in Elementary Schools in Lawe Bulan District is 61 respondents, and 58 respondents are in the "Enough" category. Teachers' efforts to improve ICT competency showed that 15 respondents had good average results, while 60 people were in the "Very Good" category. These efforts include independent study, joint study, and ICT training.  The research results indicate that there is no relationship between teacher ICT competency and education level and length of service. However, there is a relationship between efforts to increase teachers' ICT competence and their competence. The involvement of ICT competence in planning, implementation and evaluation of learning is also evaluated, as well as factors inhibiting increasing teacher competence.
The Influence of Information Technology Utilization and Internal Control Systems on the Quality of Financial Reports Kova, Tania Bara; Zulkifli, Zulkifli
Jurnal Ilmiah Akuntansi Kesatuan Vol. 13 No. 1 (2025): JIAKES Edisi Februari 2025
Publisher : Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jiakes.v13i1.3047

Abstract

In the era of globalization and the Fourth Industrial Revolution, the advancement of Information Technology (IT) has progressed rapidly, significantly impacting both private and public sectors. Despite the numerous benefits offered by IT, its implementation and utilization in the public sector often face various challenges, including infrastructure limitations, human resource constraints, and a lack of commitment to technological development. This study aims to evaluate the effect of Information Technology usage and internal control mechanisms on the quality of financial reports at Government Health Facilities in Region X. A quantitative research approach was employed, involving the distribution of questionnaires to 64 employees of Government Health Facilities in Region X as the primary data source. The data collection process included measurement and statistical analysis to test the hypothesis, utilizing SPSS 25 software for Windows. The study’s findings reveal that the effective use of Information Technology has a positive and significant impact on the quality of financial reports. Similarly, the internal control system also positively and significantly influences financial report quality. Together, these two variables have a substantial impact on improving the quality of financial reports at Government Health Facilities in Region X. This study provides practical benefits by encouraging the optimization of Information Technology and the strengthening of internal control systems to enhance financial report quality.
Analysis of Population Growth Trends Based on Geographic Information Systems in East Jakarta Aryaguna, Prama Ardha
Indonesian Journal of Geography Vol 57, No 1 (2025): Indonesian Journal of Geography
Publisher : Faculty of Geography, Universitas Gadjah Mada

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.22146/ijg.98644

Abstract

The increase in population is accompanied by equal distribution. In this context, population density of Jakarta is partly due to urbanization and long-term settlement. Therefore, this research is carried out to identify sub-districts experiencing the fastest population growth and the accommodated capacity. Population issues must be a central point of sustainable development allowing every resident and future generations to live healthily, prosperously, productively, and harmoniously with the environment. The relationship between population growth rate (PGR) and spatial aspects such as healthcare facilities, trade facilities, transportation facilities, government offices, education facilities, industry, and the availability of residential buildings from 2017 to 2022 is determined through Geographic Information System (GIS)-based analysis using statistical methods. The trend of PGR in East Jakarta sub-districts is high in the northwest and north, bordering Central and North Jakarta. Meanwhile, spatial aspects influencing high population growth are the availability of residential buildings and schools. Increased residential buildings and public schools in a sub-district due to the zoning policy in student enrollment are directly proportional to population growth.Received: 2024-07-27 Revised: 2024-10-18 Accepted: 2025-01-30 Published: 2025-02-12  
Information System Strategy for Improving Academic Service Quality at UM Banjarmasin Through the Development of Academic Extension (ADEX) Innovation Application Kamarudin, Kamarudin
Jurnal Riset Sistem dan Teknologi Informasi Vol. 3 No. 1 (2025): Jurnal Riset Sistem dan Teknologi Informasi (RESTIA)
Publisher : Universitas Aisyiyah Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30787/restia.v3i1.1650

Abstract

This research program aims to enhance academic service quality at Universitas Muhammadiyah Banjarmasin (UM Banjarmasin) through the development of an innovative application called Academic Extension (ADEX). The initiative was driven by the need to improve efficiency and integration of academic services, addressing the current inadequate systems that fail to support effective academic management. The research methodology involved three key phases: needs analysis, application development, and field testing. ADEX incorporates various features to streamline academic management, including schedule management, attendance tracking, and communication channels between faculty members and students. The implementation of ADEX has demonstrated significant improvements in both efficiency and quality of academic services at UM Banjarmasin, delivering tangible benefits to the entire academic community. Results indicate that the integration of ADEX has successfully addressed the initial challenges, providing a comprehensive solution for academic service management while enhancing the overall educational experience for both faculty and students.
Analysis of Flood Prone Areas in Melawi Sub Watershed Using Geographic Information System Candra, Diki; Soeryamassoeka, Stefanus Barlian; Gunarto, Danang
Jurnal Teknik Sipil Vol 24, No 4 (2024): Vol 24, No 4 (2024): JURNAL TEKNIK SIPIL EDISI NOVEMBER 2024
Publisher : Fakultas Teknik Universitas Tanjungpura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26418/jts.v24i4.83107

Abstract

Floods are a common natural disaster in West Kalimantan, including in the Melawi Sub-Watershed, causing infrastructure damage, economic losses, and even fatalities. One of the leading causes of flooding is the destruction of catchment areas and significant land cover changes. The Melawi sub-Watershed has numerous mining areas, many of which are illegal, leading to upstream erosion and downstream sedimentation. Therefore, mapping flood-prone areas in the Melawi Sub-Watershed is crucial for disaster mitigation and preventing environmental damage that affects community activities. This study aims to map flood-prone areas in the Melawi Sub-Watershed using a Geographic Information System (GIS) and analyze the factors influencing flood susceptibility. The data include land cover, soil type, slope, elevation, rainfall, river buffers, and historical flood inundation. The overlay method was used to create the flood susceptibility map, involving scoring, weighting, and overlaying. The most dominant flood susceptibility level in the Melawi Sub-Watershed is moderate, covering 48.21% of the total area, mainly in the downstream regions. Meanwhile, the low flood susceptibility category is more prevalent upstream, with higher topography and land cover well-preserved.

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