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Jurnal Bisnis dan Manajemen

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Published by Universitas Padjadjaran

ISSN : 14123681 EISSN : 24424617 DOI : -

Core Subject : Economy,

Economics, Econometrics & Finance

Jurnal Bisnis dan Manajemen (JBM), with ISSN 1412 - 3681 (printed) and ISSN 2442 - 4617 (Online), is published by LMFE Faculty of Economics and Business Universitas Padjadjaran. JBM is published twice a year (every March and September).

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Articles 102 Documents

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Implementing Business Model Canvas for Cibinong Science and Technology Park Anang Hidayat; Tommy Hendrix; Mauludin Hidayat
Jurnal Bisnis Manajemen Vol 19, No 1 (2018): March 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

The purpose of this study is to discuss about the design of business models Cibinong Science and Technology Park (CSTP) based on the position of CSTP managed by government agencies should be subject to formal rules and regulations in force. CSTP predictable business model design can operate with more flexibility than the existing business model today. CSTP business model design is expected to provide value not only to entrepreneurs (tenant), but also for the environment CSTP in order to manage the business with a healthy and sustainable. The method used in this research is descriptive approach by utilizing the framework Business Model Canvas (BMC) which is used to assess some business model variables at the Science and Technology Park (STP). The analysis shows that the management team CSTP have to revisit the structure of employment and work organization and the design of the operation, and CSTP can identify the target and the type of services or products needed. Further, CSTP should make a proposal which includes how to generate and deliver value, an important resource that CSTP have and what key activities should be developed for the future.

The Inﬂuence of National Health Insurance Members’ Family Satisfaction on Repurchasing Intention of RSMC Hospital’s Inpatient Care Facility Joeliaty Joeliaty; Ninuk Nurjayanti
Jurnal Bisnis Manajemen Vol 19, No 1 (2018): March 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Hospital is an advanced healthcare provider for the patent of Jaminan Kesehatan Nasional (JKN) / National Health Insurance members. Providing qualified and satisfied services for all JKN members are very important to answer the negative image that lays within the community about the poor quality of services towards JKN member patent. RumahSakit Mata Cicendo (RSMC) or Cicendo Eyes Hospital-Bandung is a national health referral hospital in Indonesia. JKN members put a very high expectation regarding RSMC service quality level. Therefore, studying the JKN member patents’ family satisfaction which leads to health care service repurchasing intention is very important to be conducted. The current study is aimed to picture and analyze the correlation between JKN member patents’ family satisfactionlevel, and repurchasing intention towards RSMC service. This quantitative study is conducted at RSMC Bandung in December 2016. Based on Slovin formula, the study samples generated are 91 respondents. The research finds that both satisfaction and service repurchasing intention are high. In addition, path analysis with SPSS v23 shows that health care service satisfaction level positively inﬂuence repurchasing intention at about 75,3%.

The Influence of Organization Culture and Organization Structure on the Implementation of Innovation Process in Telkom Divisi Digital Service (DDS) Tyas Indah Twi Handayani; Jafar Sembiring; Arief Musta'in
Jurnal Bisnis Manajemen Vol 19, No 1 (2018): March 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

Telkom Divisi Digital Service (DDS) is a unit responsible for product innovations for Telkom. An internal survey conducted in June 2016 showed the lack of good understanding about the innovation process among employees. Entropy measurement showed that the organization culture categorized as “less than healthy”. Moreover, the implementation of virtual organization resulted in a lot of confusion among the employees. This research aimed to investigate the influence of Organization Culture variable and Organization Structure variable to the Innovation Process variable. Data were collected by distributing online questionnaires to 308 DDS employees and got 202 valid responses. Path analysis with SPSS showed that both Organization Culture and Organization Structure, either simultaneously or partially, had a positive influence toward Innovation Process. The Organizational Culture variable has a 37.27% influence towards Innovation Process variable, whereas the Organizational Structure variable has an 8.94% influence towards Innovation Process variable. In accordance with the research result, it is suggested that Telkom DDS focuses on the improvement of the organization culture to increase the innovation process. And for further research, it is recommended to explore other variables uncovered yet in this research, such as leadership within an organization, work environment, etc.

The Marketing of Higher Education: Managing Student Loyalty Based on Tuition Fee Policy and Service Quality Yunia Wardi; Abror Abror; Okki Trinanda
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

This research investigates the influence of Single Tuition Fee System (STS) and Service Quality on Universitas Negeri Padang’s students’ intention to transfer to other universities. It also examines the correlation between Service Quality and STS in influencing the students’ intention to switch. The population of this study was 8,314 non-Bidikmisi Scholarship students from the class of 2013 and 2014. The sample size was determined by using Slovin formula, and it employed 400 students as the samples by using accidental sampling method. The data have been collected by using survey method with the questionnaires as the data collection method. This study analyzes the data by using path and correlation analysis. Before the main analysis, this study has conducted some preliminary analysis such as normality and multicollinearity test. The result of the research shows that: (1) the STS has a significant positive effect on students’ intention to transfer to other universities, (2) Service quality has a significant negative effect on students’ intention to transfer to other universities, and (3) There is a significant correlation between STS and service quality in influencing students’ intention to transfer to other universities. Some limitations and future study have been addressed.

Model for Improving the Employee Productivity through Islamic Leadership and Internalization of Islamic Work Ethic in Sharia Tourism (Study on Sharia Hotels in Bandung) Imas Soemaryani
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

This research aims to describe the Islamic leadership and internalization of Islamic work ethic implemented in the sharia hotels. Besides, this research tries to explore the effect of Islamic leadership and Islamic work ethic on the employee productivity in the sharia hotels in Bandung. The unit of analysis and observation in this research are employees of sharia hotels in Bandung. The sample was taken using a simple random sampling method, and the data were processed using the Partial Least Square (PLS), expected to describe the effect between the variables and the degree of the manifest variable in constructing the latent variable within the limited observation unit. The results showed that the Islamic leadership and internalization of Islamic work ethic in the sharia hotels in Bandung are strong. The Islamic leadership and Islamic values positively affect the productivity of the employees.

Rural Bank Technical Efficiency in West Java Indonesia: Evaluation by Ownership and District Mokhamad Anwar; Layyinaturrobaniyah Layyinaturrobaniyah; Ratna Komara; Sulaeman Rahman Nidar
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

This study examines the efficiency of rural banks in West Java Indonesia in terms of technical efficiency. The analysis covers the 212 banks spread over some districts in west java province during the period 2012-2016. Those banks are under the supervision of the Financial Services Authority Regional Office of Bandung. The study employs Data Envelopment Analysis to obtain the technical efficiency of the banks over the study period. The study results suggest that there are some rural banks from certain districts enjoying most efficient; average efficiency of those banks over the study period is inclined to increase with the peak performance occurred in 2015. The other findings suggested that capital adequacy and bank size are of essential factors determining rural bank efficiency in West Java.

Job Burnout: A Mediation between Emotional Intelligence and Turnover Intention Kartono Kartono; Hilmiana Hilmiana
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

The emotional intelligence of employees can make employees have the desire to the turnover intention which can also be influenced by the level of job burnout employees. This research aims to investigate the effect of emotional intelligence on the turnover intention with job burnout as the mediating variable. This study uses a quantitative analysis method which aims to analyze the relationship between the observed variables and to confirm the theory using PLS-SEM analysis (Partial Least Square - Structural Equation Modeling). Respondent consists of 233 employees of PD. Bank BPR West Java who were selected using random sampling technique. The results showed that emotional intelligence, consisting of social competence and personal competence, positively affect turnover intention, characterized by the behaviors of thinking to quit, job search, and intending to quit. Emotional intelligence, consisting of social competence and personal competence, positively influences job burnout which can be seen from the aspect of exhaustion, depersonalization, and declining achievement. Employees experiencing a high level of emotional exhaustion will be likely to quit and look for new career opportunities. In other words, the higher the level of job burnout is, the higher the tendency of the employee to quit becomes.

Determinants of Organizational Citizenship Behavior: The Case of an Indonesian Insurance Company Mahir Pradana; Mahendra Fakhri; Alini Gilang; Puti Khairin
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

A company's human resource aspect can gain benefit from extra-role behaviors known as organizational citizenship behavior (OCB). This research discusses about organizational citizenship behavior (OCB) of the employees at an insurance company based in Jakarta, Indonesia. The purpose of this research to analyze the dominant factors that influence OCB in the company. Factors affecting the OCB are altruism, conscientiousness, sportsmanship, courtesy and civic virtue. The type of research used is descriptive with quantitative method. The respondents were 66 employees of Satria Muda Sucore Agency. The sampling technique using probability sampling with simple random sampling type and using factor analysis method. The results of research showed that OCB is in the decent and more to ‘high’ category. This research formed five factors that are tolerance factor, help behavior factor, compliance factor, participation factor and loyalty factor. Tolerance factor is the most dominant factor of OCB.

Barriers and Possibilities of Implementation of Customer Relationship Management on Small and Medium Enterprises by Womenpreneurs Heny Hendrayati; Rahmy Karimah Syahidah
Jurnal Bisnis Manajemen Vol 19, No 2 (2018): September 2018
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

In Indonesia, Customer Relationship Management (CRM) is commonly used by large companies. Small Medium Enterprises (SMEs) are managed traditionally despite the growing amount of transactions. The growth of SMEs in Indonesia is not supported by CRM expertise. This study aims to analyze the implementation of CRM at the level of SMEs in the field of fashion managed by womenpreneurs in West Java. This research uses a descriptive method. The unit of analysis in this study was womenpreneurs engaged in fashion industry in West Java; 200 womenpreneurs were recruited using proportional random sampling. The results reveals that technology-based CRM is the most difficult to develop in construct. CRM by womenpreneurs does not use information technology, but it emphasizes on people and the process. Developing technology-based CRM is the best way to facilitate womenpreneurs in expanding their business.

CAPITAL STRUCTURE AND BANK PERFORMANCE Arie Widyastuti; Ratna Komara; Layyinaturrobaniyah Layyinaturrobaniyah
Jurnal Bisnis Manajemen Vol 20, No 2 (2019): September 2019
Publisher : Fakultas Ekonomi dan Bisnis Universitas Padjadjaran

The decision of how firms finance their investments is among the prominent researchers in the area of corporate finance. The capital structure of banks, however, still relatively under-explored. Banking is one type of industry that employs a high level of leverage in creating companies’ value since its operating profits come from lending and borrowing activities. This research aims to analyse the effect of the mix of capital structure on financial performance of commercial banks in Indonesia. We use annual data for the period 2009 – 2017 that are extracted from the audited financial statement. The data is then analysed to find relationship on the use of leverage to the firms’ performance. Our study finds strong evidence that short term loan significantly has positive influence on profitability of banks through Return on Equity (ROE), which indicates that deposit is considered as the cheapest source of funding. However, banks should carefully maintain their liquidity risk to ensure the availability of funds to pay for withdrawals obligation. We also found that the use of long-term debt and the use of equity, in general, do not have a significant effect on firm value, which indicates that, in terms of long-term financing, profitability and firm value are insensitive to capital structure.

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