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Jurnal Administrasi Publik : Public Administration Journal
Published by Universitas Medan Area
ISSN : 2088527X     EISSN : 25487787     DOI : -
Core Subject : Social,
Social Sciences
Journal of Public Administration (Public Administration Journal) is a journal which contains about article result of research and thinking result of Public Administration which keep growing. This development of course provides wider opportunities for teachers or researchers to continue to explore the development of public administration that is expected to be useful for the community.
Arjuna Subject : -
Articles 13 Documents
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Search results for , issue "Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June" : 13 Documents clear
Urgency in The Existence of Publicness: Trans Jogja Bus Service as Public Transport in The Special Region of Yogyakarta Septian, Esa; Fitrianto, Cipta Wahyu; Wulandari, Septi
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.11825

Abstract

This research aims to see the extent of the existence of the Trans Jogja Bus as a mode of public transport in the Special Region of Yogyakarta. The publicness approach measures how public Trans Jogja Bus (BTJ) is in fulfilling the public interest and answers the urgency of overcoming congestion problems and providing services based on community needs. This research uses descriptive qualitative research, with data collection techniques of Interview, Observation, and Documentation. The informants who became data sources in this study include BTJ managers including PT AMI and Purasani pool, DIY Transportation Department, and BTJ service users. The results of this study found that the existence of BTJ in the public approach is as follows: 1) Service norms in BTJ's publicness degree are based on openness and socialization to the public, especially students. 2) Efforts to expand transport coverage on BTJ recipients, facilities, and route destinations. 3) The role of BTJ in reducing congestion is still not optimal because in operation it is often empty of passengers and congestion still occurs because private and online vehicles are the main choice for the community. 4) Efforts to build public trust in terms of organizational capability, leader quality, and passenger safety.
Transformative Service and Public Satisfaction: Insights from Indonesia's Public Service Malls Permata Sari, Indah; Lanin, Dasman; Saputra, Boni; Gomes da cruz Fernandes, Benjamin
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.13244

Abstract

This study examines the influence of transformative service dimensions on public satisfaction at the Public Service Mall (PSM) in Payakumbuh City, Indonesia. While PSMs have emerged as integrated service innovations, a significant gap remains in understanding how specific transformative service dimensions affect public satisfaction in developing countries. Employing an associative quantitative approach, this research collected data from 220 service users through structured questionnaires and analyzed it using multiple regression. The findings reveal that individual well-being dimensions contributed the highest impact (57.2%), followed by group well-being (51.2%) and social well-being (38.9%). Simultaneously, these three dimensions explained 88.7% of the variance in public satisfaction (F = 1704.067, p < 0.05). These findings make theoretical contributions by extending the Transformative Service Research (TSR) framework to public administration contexts in developing countries and by identifying a hierarchy of service dimensions that shape public satisfaction. From a practical perspective, this research provides policymakers with empirical evidence on the importance of balancing individual and collective well-being interventions in the development of PSM. This study addresses a literature gap by providing the first empirical evidence on TSR application in integrated public service facilities within a non-Western developing country context, specifically Indonesia.
Dynamic Governance in public service: Case Study on Bojonegoro Traffic Information Center application Afida, Nurul Izzah; Ana Kumalasari; Ida Swasanti; Mohamed Alamin Ibrahim Yosif4
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.13499

Abstract

The Bojonegoro Traffic Information Center (Bojonegoro TIC) application is an innovative application managed by the Transportation Agency to facilitate the process of providing public information services in the field of traffic. The government is expected to be able to implement dynamic governance, by the times but not ignoring the needs of the community. Focusing on a case study where the Bojonegoro Traffic Information Center application has been launched since 2018 and has undergone three stages of renewal, but the people of Bojonegoro city still do not know the existence of the Bojonegoro Traffic Information Center application in providing public information services. There are still several obstacles such as in 2022 the weakness of CCTV real-time data that cannot function for almost a year, there are still many people who are in remote areas, and also people who are old are not accustomed to using cellphones as a source of public information services, they think that cellphones are only limited to communication tools. This study aims to determine the dynamic governance of service delivery through the Bojonegoro Traffic Information Center application according to Neo & Chen 2007, where there are three dynamic governance capabilities: Thinking Ahead, Thinking Again, and Thinking Across. The results of the study have thought ahead by preparing public services through one service application and creating innovations to bring services closer to the community, but also have thought again by conducting regular evaluations and thinking across borders by adopting thoughts from other regions by implementing directly on the application so that it can support public services to the community.
Pentahelix Collaboration as a Formulation for Combating Sexual Harassment in Higher Education: A Systematic Literature Review Wulandari, Septi; Suprapti, Suprapti; Septian, Esa; Ximenes, Manuel
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14064

Abstract

Globally, the number of sexual disclosures (SH) in academia reaches 58%, the second highest after the military sector. This problem remains unresolved due to a lack of internal support and cross-sector mentoring. This study aims to formulate a Pentahelix collaboration model to mitigate SH in higher education. The research method uses a systematic literature review (PRISMA). The results show that a lack of understanding of gender equality and a culture of silence cause SH in higher education. Prevention of SH begins with policies that regulate and accommodate higher education for the benefit of victims. The main obstacle is the lack of understanding of gender equality and the evaluation of SH cases. Additionally, limited mass media space is another obstacle. For the effectiveness of the policy, collaboration between the government, private sector, community, media, and academics is essential through the Pentahelix. The government is responsible for developing law enforcement, while other sectors are aware of the negative impacts of violence against children. The researcher proposes eight phases for policy implementation, starting from defining violence against children to assessing policies that have been implemented.
Transforming Public Procurement: The Organizational Change Model of UKPBJ Central Buton Abidin, Zainul; Parasit, La; Asmiddin, Asmiddin; Islamy , La Ode Syaiful; Syarif , LM
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14217

Abstract

This article aims to analyze the organizational transformation of the goods and services procurement unit in Central Buton Regency using Kurt Lewin’s change theory and change management perspectives. This research employed a qualitative descriptive approach, collecting data through interviews, observation, and document analysis. Data were analyzed qualitatively through preparation, organization, reduction, and presentation. The transformation occurred in three stages: unfreezing through the socialization of changes in structure, human resources, risk, technology, and budget, change with the formation of a centralized, performance-driven structure, and refreezing through capacity building, functional staffing, technology enhancement, and budget adjustment. The resulting model integrates Lewin's framework with transformational leadership, competent teams, human resources development, and technological innovation.
Innovation of Regional Tax Revenue: The Integration of TMD and MPOS in Improving Hotel Tax Efficiency Rahman, Rahman; Liwaul, Liwaul; Amir , Muhammad
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14240

Abstract

Increasing efficiency and transparency in local tax management is a significant challenge for many local governments, especially in developing cities. The study aims to explore the application of the Transaction Monitoring Device (TMD) and Mobile Payment Online System (MPOS) in the hotel tax sector of Kendari City, as well as to identify the impact of this technology on tax administration efficiency and regional revenue optimization. The method employed in this study is a qualitative descriptive approach, utilizing data collection through in-depth interviews, documentary studies, and field observations. The study results indicate that implementing TMD and MPOS enhances tax collection efficiency, improves transaction data accuracy, and fosters taxpayer compliance. Hotel tax revenues exceeding the yearly target show that this technology optimizes regional tax revenues. Employees also play an essential role in supporting the smooth implementation of these two systems by improving internet infrastructure and training taxes. This research implies that digital-based technology can accelerate and simplify regional tax management, increase taxpayer confidence, and support regional economic growth. The limitation of this study is that it is limited to the hotel tax sector in Kendari City and does not examine other external factors that affect tax revenue. Further research is recommended to explore different industries and broader policy factors when applying this technology.
LAMDIK Policy and Its Impact on Education Quality Nuryana, Amiatun; Setya Yuwana; Rachmawati Novaria; Handoko, V. Rudy
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14306

Abstract

This study analyzes the challenges, solutions, and impact of the LAMDIK  policy on educational quality at UIN Sunan Ampel Surabaya. The research uses Edward III's policy implementation theory to highlight the importance of communication, resources, implementer attitudes, and bureaucratic structures in policy execution. A qualitative descriptive method was applied through case studies, including observation, in-depth interviews, and document analysis with triangulation. The findings reveal several challenges in implementing the policy within the Early Childhood Islamic Education Study Program, such as limited human resources, inadequate facilities, curriculum issues, weak internal quality assurance, and insufficient external collaboration. Strategies to address these include improving lecturer competence, regular quality monitoring, and expanding institutional partnerships. The policy implementation has contributed to higher educational standards, stronger institutional capacity, and the development of a continuous quality assurance culture.
Governance Disequilibrium: A Catalyst for Instability in Developing Countries: The Situation in Nigeria Ogunwa, Samuel Adetola
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14387

Abstract

Democratic government is touted to reflect in democratic Governance, with the gains of Democracy being reflected in the day-to-day living standards of the citizenry. The lack of this is a consequence of governance disequilibrium, which in many instances has triggered political upheavals and socio-economic uncertainties in several countries. The paper argues that the Nigerian state has faced a governance crisis under both military regimes and democratic administrations. These governments are not well-reasoned, nor do they understand the enormous challenges of Governance ahead of them before assuming the responsibilities of government. While in office, they still struggled with doubt about their mission and how to address the situation. On the other hand, the subjects lack the socio-economic capacities to demand from those saddled with the responsibilities of the state what they have contributed to improving Governance, especially in areas such as emancipation and empowerment, alleviation of poverty, improvement of the standard of living, and security of life and property. The study concludes that governance disequilibrium is fundamental and a matter of time, which can be resolved when government officials see their appointments as a contrast and use their offices to legislate on national issues that will bring about change to socio-economic and political decadences across the Nigerian federation.
Leadership And Management Skills: A Neglected Issue in South African Municipalities Sebola, Mokoko Piet
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14446

Abstract

This paper aims to analyze the prevalence of ignorance of the significance of effective leadership and Management within the municipal administration setup. Such practice compromises service delivery at the coal face of the community. Service delivery has been and is still a problem in South African municipalities. Numerous concerns about it were raised, both scholarly and political. Leadership and Management are critical variables that have not been thoroughly investigated regarding their impact on impediments to municipal service delivery. The paper adopts a qualitative approach and employs a desktop study method to collect data that supports the notion that the South African political leadership is unaware of the importance of leadership and management skills in delivering services to the people. The results of the paper demonstrated that ignoring consideration of people’s leadership and management skills within the municipal environment leads to inefficient service delivery, a lack of public trust, corruption, public protests, and instability. The paper concludes that the consideration of leadership and management skills in the leadership and Management of South African municipalities can ensure the country's success in delivering services in its municipalities.
The Role of the North Sumatra Provincial Bawaslu in the 2019 Election: Performance Analysis and Design of an Adaptive Supervision Model Lubis, Yurial Arief; Ilham, Muh.; Tahir, M. Irwan; Achmad, Mansyur
Jurnal Administrasi Publik (Public Administration Journal) Vol. 15 No. 1 (2025): Jurnal Administrasi Publik (Public Administration Journal), June
Publisher : Universitas Medan Area

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31289/jap.v15i1.14530

Abstract

This study aims to analyze the role of the North Sumatra Provincial Election Supervisory Agency (Bawaslu) in implementing the 2019 Election and formulate a more effective and contextual supervision model. This study uses a qualitative approach with a case study method. Data was collected through in-depth interviews, observations, and documentation from informants such as Bawaslu and KPU commissioners, academics, party administrators, and the public. The results of the study show that the role of Bawaslu has not been optimal due to various obstacles, including limited human resources, weak coordination between institutions, and a recruitment process that is not transparent and full of political interests. Election supervision tends to be administrative and formal, with no strict law enforcement measures. For this reason, the researcher offers a supervision model that integrates the role indicators, according to Biddle and Thomas, with the three types of Donnelly supervision and adds two important indicators: the quality and quantity of human resources. This model is expected to strengthen the professionalism and effectiveness of Bawaslu's supervision in overseeing democratic, honest, fair, and integrity elections and increase public trust in the region's election process.

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