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HENGKI TAMANDO SIHOTANG
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Jurnal Mantik
Published by Institute of Computer Science
ISSN : -     EISSN : 26854236     DOI : -
Core Subject : Economy, Science, Education,
Computer Science & IT Economics, Econometrics & Finance Languange, Linguistic, Communication & Media
Jurnal Mantik (Manajemen, Teknologi Informatika dan Komunikasi) is a scientific journal in information systems/informati containing the scientific literature on studies of pure and applied research in information systems/information technology,Comptuer Science and management science and public review of the development of theory, method and applied sciences related to the subject. Jurnal Mantik Penusa is published by Institute of Computer Science (IOCS). Editors invite researchers, practitioners, and students to write scientific developments in fields related to information systems/information technology,Comptuer Science and management science). Jurnal Mantik is issued 4 (FOUR) times a year.
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Articles 2,110 Documents
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The influence of good governance, professionalism, and work effectiveness on public service quality Dasuki, Dasuki; Maulidiyah, Vina; Rumefi, Ufi; Syaifudin, Arif
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

Bangil District, Pasuruan Regency, there are things that need to be discussed related to Good Governance, for example service procedures that are too complicated, there is no certainty of time and price, so public access to services is quite difficult. Such things are elements that will damage the professionalism of employees and agencies because they are examples of poor work effectiveness in an organization and will ultimately affect public services. The method used in this research is a descriptive quantitative method with the help of SPSS version 26, the data collected is questionnaire data totaling 60 respondents.The results of the research conducted show that the variables have a simultaneous influence but only two variables have a significant influence, namely Professionalism and Work Effectiveness in Public Services. Meanwhile, Good Governance partially has an insignificant effect on Public Services.
The role of telepresence as the basis of impulsive buying on e-commerce platforms Pratiwi, Hasna Widya; Azizah, Nurifa Laksmitasari
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6767

Abstract

Telepresence is a concept currently popular among marketers and buyers in the current era. However, it is also possible that telepresence has shortcomings, including technical limitations, limited content, and content that is deemed inappropriate. Another problem arises from consumers, for example, many consumers still cannot interpret the concept of telepresence. This study aims to analyze the relationship between variables consisting of telepresence, shopping orientation, trust, enjoyment, and impulsive buying. This study meets the criteria of causality-based explanatory research. The sampling technique for this study was taken incidentally, totaling 200 respondents. This study uses primary data directly from respondents who answered a questionnaire via Google Form. Statistical testing of this study will be conducted using smart-PLS. The results of this study indicate a positive and significant relationship between telepresence and shopping orientation, trust, and enjoyment. Furthermore, there is a positive and significant relationship between trust and impulsive buying, while shopping orientation and trust have a positive but insignificant relationship to impulsive buying. This study encourages e-commerce platforms to innovate further in telepresence use. Future research should compare impulsive buying across platforms, as user responses and engagement may vary.
Effect of competence on the performance of employees of the Bogor City manpower office with motivation as a moderating variable Aryata, I Made; Marendra, I Gede
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

The Bogor City Manpower Office (Disnaker) is a government agency responsible for assisting the Mayor of Bogor in implementing regional authority in the fields of employment and transmigration. This study aims to analyze the effect of competence on employee performance, with motivation as a moderating variable. The research employed a quantitative approach using the Structural Equation Modeling (SEM) technique and involved 155 respondents. The SEM analysis consisted of the normality test, validity test, reliability test, moderation test, hypothesis testing, and goodness-of-fit evaluation. The results show that competence has a significant positive influence on employee performance (p = 0.000; C.R. = 4.127), supporting H1. Meanwhile, motivation does not have a significant direct effect on employee performance (p = 0.202; C.R. = –1.276), leading to the acceptance of H2. However, motivation significantly strengthens the relationship between competence and performance (p = 0.015; C.R. = 2.441), thereby rejecting H3. The model fit indices (?² = 93.77; RMSEA = 0.08; CFI = 0.91; TLI = 0.89) indicate that the SEM model demonstrates acceptable structural validity. These findings confirm that competence is a key driver of employee performance and that motivation enhances its effectiveness. Therefore, developing both competence and motivational support is essential for improving performance in public sector institutions.
Challenges in building a brand image for entrepreneurial-based vocational institutions : a case study of Wilmar Business Indonesia Polytechnic Jessica, Jessica; Tryana, Meilita; Fitri, Isnen
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6783

Abstract

In the era of growing competition among higher education institutions, vocational colleges must build a distinctive brand image that highlights entrepreneurship. Wilmar Business Indonesia Polytechnic (WBI) in Medan represents a case of how vocational institutions develop an entrepreneurial-based brand identity. Although every institution has its own uniqueness, challenges often arise in communicating it effectively to the public. This study aims to analyze the challenges faced by WBI in shaping an entrepreneurial brand image as a vocational institution. Building such an image requires consistent communication strategies, adequate resources, and public understanding of vocational education. Using a qualitative descriptive method, data were obtained through interviews, observations, and documentation involving management, lecturers, and students. The results show that key challenges include limited marketing communication resources, weak integration of entrepreneurial values into promotional messages, and low public awareness of vocational education advantages. External challenges also stem from public perceptions that favor academic universities over polytechnics. Theoretically, this research contributes to higher education branding literature by applying the DRIP Model (Differentiate, Reinforce, Inform, Persuade) to vocational entrepreneurship education. Practically, it offers strategic insights for vocational institutions to design consistent, value-based communication strategies that strengthen competitiveness and stakeholder engagement.
Trust as a mediating factor linking online customer reviews and brand awareness to purchase intention on Shopee in Solo Hisan, Rumaisa; Saputro, Edy Purwo
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6789

Abstract

The rapid expansion of e-commerce in Indonesia has made online reviews and brand cues important sources of information for consumers. This study examines how online reviews and brand awareness can influence the purchase intention of Shopee users in Solo, with trust assessed as a mediating variable. Using data from 100 respondents analyzed through the PLS-SEM method, the results show that online review ( and brand awareness (significantly increase purchase intention, supported by a strong R-square value of 0.779, which indicates that this research model has strong predictive power. However, trust () does not significantly affect purchase intention and does not mediate the relationship between the independent variables and purchase intention. Theoretically, this study contributes to the understanding of digital consumer behavior by showing the limited mediating role of trust in established e-commerce platforms. Practically, the findings indicate that improving review quality and strengthening brand identity can be more effective strategies than relying on trust building alone.
Structural modeling analysis of digital literacy and entrepreneur on sustainability performance through innovation capability in MSMEs Nurhaerah, Nurhaerah; JR, Muh. Taftazani
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6791

Abstract

MSMEs in Indonesia, including in Mamuju City, face major challenges in improving their sustainability performance amidst global competition and rapid technological developments. The purpose of this study is to examine the significance of digital literacy and entrepreneur literacy in improving sustainability performance through innovation capability among Micro, Small, and Medium Enterprises (MSMEs). The research object is focused on MSME actors in the Manakarra Beach Pavilion area of Mamuju City, which is the largest MSME area in Mamuju City, West Sulawesi Province. This study employed a cross-sectional survey and a quantitative methodology method by developing a path analysis model. The population was all MSME actors in the area, and a purposive sampling method was employed to choose the sample. This study had 215 samples or respondents. This study used validity and reliability tests to ensure data accuracy. The study used statistical analytic methods and multiple linear regression using the SPSS version 20 software.  The results of the research that has been conducted found that digital literacy and entrepreneurial literacy play a significant role in improving the sustainability performance of MSMEs, both directly and indirectly through innovation capability as a mediating variable. According to the study's findings, digital literacy and, Entrepreneur Literacy, and Innovation Capability on Sustainability Performance among MSME actors in Mamuju City
The effect of service quality, brand image, and ease of use on bca mobile banking customer loyalty with customer satisfaction as a mediating variable Fadillah, Aghnia Nurul; Susilawati, Wati; Kusmiati, Eti
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6795

Abstract

Thel purpose ofl this lstudy is lto examine the effect lof service quality, lbrand image, land ease of use onl customerl loyalty, lwith customer lsatisfaction las the variable lmediating thisl relationship. Quantitative methods were used for this study. The population of this study comprised all users of BCA Mobile Banking. In this study, the sample consisted of 200 respondents who were at least 17 years old, active users of BCA Mobile Banking, and either male or female. This data was analyzed using SmartPLS 3.0 software and was based on structurall equation lmodeling with partiall least squaresl (SEM-lPLS). Thel results lof this lstudy indicatel that Servicel Quality doesl not laffect Customerl lLoyalty. Meanwhile, the variables of Brand Image and Ease of Use affect Customer Loyalty, mediated by the variable of Customer Satisfaction. This occurs because customers consider Service Quality to be standard in Mobile Banking services. Therefore, thel variables lof Brand lImage andl Ease of Use play an important role in efforts to increase Customer Loyalty. The results of this study will also be used to identify variables that increase customer loyalty
The influence of ais and hr on the quality of financial reports through internal control at pt xyz Suwono, Suwono; Setiabudhi, Hatta
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6800

Abstract

This study examines the influence of Accounting Information Systems (AIS) and Human Resources (HR) on the quality of financial reports through the mediating role of internal control at PT XYZ, a company engaged in construction and IoT-based technology. The research employed a quantitative approach with an explanatory design. Data were collected from all 88 employees involved in the financial reporting process using a structured questionnaire. The analysis was conducted with Structural Equation Modeling (SEM) based on Partial Least Squares (PLS) using SmartPLS 4.0. The results show that HR significantly influences both internal control and the quality of financial reports, while AIS significantly affects internal control and financial report quality. Internal control itself positively and significantly impacts financial report quality. Furthermore, internal control was found to mediate the relationship between HR and financial report quality as well as between AIS and financial report quality. These findings highlight the importance of competent HR, reliable AIS, and effective internal control in ensuring the quality of financial reports. This study contributes to the literature by clarifying mixed empirical evidence from previous research and offers practical implications for companies to strengthen internal control systems and human capital development to enhance financial reporting quality.
The Influence of Price, Registration Process, and Network Quality on Subscription Renewal Intentions with Perceived Ease as a Mediating Variable at IndiBiz Pangkalpinang Deli, Deli; Suhardi, Suhardi
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/mantik.v9i3.6801

Abstract

This study aims to analyse the effect of service price, registration process, and network quality on IndiBiz customer satisfaction in Pangkalpinang, with customer trust as a mediating variable. IndiBiz services, which are intended for Micro, Small, and Medium Enterprises (MSMEs), face challenges in terms of price, administrative requirements, and network quality that influence customers' decisions to continue using these services. This study uses a quantitative approach with the Structural Equation Modelling (SEM) method to test the relationship between variables. The results show that service price and network quality significantly influence customer trust, while registration requirements have no significant direct influence on satisfaction. Customer trust proved to be a very strong mediating variable in bridging the influence of independent variables on customer satisfaction. These findings confirm that strategies to increase customer satisfaction should focus on building trust through the provision of quality services, fair prices, and ease of administration, in order to create loyalty and repeat subscription intentions among MSMEs.
Implementation of the Village Tourism Area Development Program to Improve Local Original Income in Bone Bolango Regency Mustafa, Iin; Tahir, Arifin; Rachman, Ayu Anastasya
Jurnal Mantik Vol. 9 No. 3 (2025): November: Manajemen, Teknologi Informatika dan Komunikasi (Mantik)
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study aims to analyze the implementation of a tourism village development program in relation to increasing Regional Original Income (PAD) in Bone Bolango Regency. The research focuses on three main aspects: tourism destination management, tourism human resource development, and the contribution of tourism villages to PAD. Furthermore, this study examines supporting and inhibiting factors in program implementation, including local government policy support, community involvement, limited human resources, and infrastructure availability. The research uses a qualitative approach with a descriptive design, where data is obtained through in-depth interviews, observation, and documentation, then analyzed using the Miles and Huberman interactive model which includes data reduction, data presentation, and drawing conclusions. The research results show that the implementation of the tourism village development program in Bone Bolango Regency still faces several obstacles, including limited human resource capacity, uneven supporting infrastructure, and disparities in development between tourism villages. However, support from local government policies, community involvement through the Tourism Awareness Group (Pokdarwis) and Village-Owned Enterprises (BUMDes), and the unique natural and cultural tourism potential are significant driving factors.

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